Identified - ONESOURCE Fringe Benefits Tax is still experiencing partial service interruptions after deploying some overnight fixes. We are currently working to have the system restored as soon as possible and will continue to update you accordingly.
May 14, 2024 - 21:27 CDT
Platform Operational
AMERS (onesourcetax.com) Operational
AMERS (onesourcelogin.com) Operational
AMERS Administration Operational
AMERS - API Administration Operational
AMERS UAT (uat.onesourcetax.com) Operational
AMERS UAT (uat.onesourcelogin.com) Operational
APAC (apac1.onesourcetax.com) Operational
APAC (onesourcelogin.com.au) Operational
APAC Administration Operational
APAC - API Administration Operational
EMEA (emea1.onesourcetax.com) Operational
EMEA (onesourcelogin.eu) Operational
EMEA Administration Operational
EMEA - API Administration Operational
UAT - API Administration Operational
WorkFlow Tools Operational
AMERS Calendar Operational
AMERS Calendar Classic Operational
AMERS FileRoom Operational
AMERS WorkFlow Manager Operational
APAC Calendar Operational
APAC Calendar Classic Operational
APAC FileRoom Operational
APAC WorkFlow Manager Operational
EMEA Calendar Operational
EMEA Calendar Classic Operational
EMEA FileRoom Operational
EMEA WorkFlow Manager Operational
Data Tools Operational
AMERS Audit Manager Operational
AMERS DataFlow Operational
AMERS Data Hub Operational
AMERS General Ledger Manager Operational
AMERS R&D Tax Credit Manager Operational
AMERS SAP Trial Balance Integration Operational
AMERS Workpapers Operational
APAC Audit Manager Operational
APAC DataFlow Operational
APAC Data Hub Operational
APAC R&D Tax Credit Manager Operational
APAC SAP Trial Balance Integration Operational
APAC Workpapers Operational
EMEA Audit Manager Operational
EMEA DataFlow Operational
EMEA Data Hub Operational
EMEA General Ledger Manager Operational
EMEA SAP Trial Balance Integration Operational
EMEA R&D Tax Credit Manager Operational
EMEA Workpapers Operational
Direct Tax Partial Outage
AMERS (web) BEPS Action Manager Operational
AMERS DAC6 Reporter Operational
AMERS Data Query Operational
AMERS GoSystem Tax RS Operational
AMERS GoSystem Tax RS API Operational
AMERS Income Tax Operational
AMERS Income Tax API Operational
AMERS State Apportionment Operational
AMERS (legacy) Statutory Reporting Operational
AMERS (web) Statutory Reporting Operational
AMERS (New) Tax Provision Operational
AMERS Tax Provision Operational
AMERS Uncertain Tax Positions Operational
APAC (legacy) Corporate Tax Operational
APAC (web) Corporate Tax Operational
APAC (web) E-filing Manager (Corporate Tax) Operational
APAC (legacy) Fringe Benefits Tax Operational
APAC (web) Fringe Benefits Tax Partial Outage
APAC (legacy) Statutory Reporting Operational
APAC (web) Statutory Reporting Operational
APAC Tax Provision Operational
APAC Trusts (AU) Operational
APAC Uncertain Tax Positions Operational
EMEA (web) BEPS Action Manager Operational
EMEA (legacy) Corporate Tax Operational
EMEA (web) Corporate Tax Operational
EMEA (web) E-filing Manager (Corporate Tax) Operational
EMEA DAC6 Reporter Operational
EMEA (legacy) Statutory Reporting Operational
EMEA (web) Statutory Reporting Operational
EMEA Tax Provision Operational
EMEA Uncertain Tax Positions Operational
Global Trade Operational
Global Trade Content Operational
Global Trade - LATAM Operational
Global Trade - pwd by Integration Point Operational
Govt Connectivity BE - PLDA Operational
Govt Connectivity DE - ATLAS Operational
Govt Connectivity FR - DELTA Operational
Govt Connectivity MX - SAAI/COVE Operational
Govt Connectivity NL - AGS Operational
Govt Connectivity UK - CHIEF/CDS Operational
Govt Connectivity US - ABI/AES Operational
GTM Platform Operational
Implementation Environment Operational
ONESOURCE Classifier Operational
Transports AS2 Operational
Transports Client Interchange Web Service Operational
Transports FTP Operational
Indirect Tax Operational
ONESOURCE Determination Enterprise Cloud (AWS AMER) ? Operational
ONESOURCE Determination Enterprise Cloud (AWS EMEA) ? Operational
ONESOURCE Determination Enterprise Cloud (OCI AMER) ? Operational
ONESOURCE Determination Anywhere (AWS AMER) ? Operational
ONESOURCE Determination Anywhere (OCI AMER) ? Operational
Configuration API (AWS AMER) Operational
Configuration API (AWS EMEA) Operational
Configuration API (OCI AMER) Operational
ONESOURCE Determination Original Cloud (AMER) ? Operational
ONESOURCE Determination Original Dedicated Cloud (AMER) ? Operational
ONESOURCE Determination Original Dedicated Cloud (EMEA) ? Operational
Certificate Manager Original Cloud ? Operational
Certificate Manager Enterprise Cloud ? Operational
Reports and Analytics Enterprise Cloud ? Operational
Reporting - Original Cloud ? Operational
US Tax Content ? Operational
Canada Tax Content ? Operational
International Tax Content ? Operational
Content Extract ? Operational
Fast Sales Tax ? Operational
ONESOURCE Property Tax ? Operational
ONESOURCE Sales and Use Tax Compliance (AMER) ? Operational
ONESOURCE Indirect Compliance (APAC) ? Operational
APAC (web) E-filing Manager (Indirect Compliance) Operational
ONESOURCE Indirect Compliance (EMEA) ? Operational
EMEA (web) E-filing Manager (Indirect Compliance) Operational
ONESOURCE Indirect Compliance (UAT) ? Operational
ONESOURCE E-Invoicing (PROD) ? Operational
ONESOURCE E-Invoicing (UAT) ? Operational
ONESOURCE Determination - On Premise ? Operational
ONESOURCE Determination (APAC) ? Operational
IDT Integrations ? Operational
Address Validation Service Operational
BigCommerce Operational
Coupa Operational
Data File Integrator - Enterprise Cloud Operational
Data File Integrator - Original Cloud Operational
Microsoft Dynamics 365 - Commerce Cloud Operational
Microsoft Dynamics 365FOE Operational
Microsoft Dynamics AX 2012 Operational
Microsoft Dynamics GP Operational
NetSuite Legacy/Direct Operational
NetSuite SuiteTax Operational
Oracle EBS R12 Operational
Oracle Fusion Tax Cloud - 1.x Operational
Oracle Fusion Tax Cloud - 2.x Operational
Salesforce Subscription Management Operational
SAP 5.2B Basic (RFC) Operational
SAP Ariba - Cloud Operational
SAP Ariba - OnPremise Operational
SAP Ariba - Original cloud Operational
SAP Business One Operational
SAP C4/HANA Commerce Cloud Operational
SAP Global Next Operational
SAP Global Tax Service Operational
SAP US Tax S4/HANA Cloud Operational
Trust & Info Rptg Operational
AMERS NRA - FNIS & Users Website Operational
AMERS Tax Information Reporting Operational
AMERS Trust Tax Operational
AMERS Trust Tax Insight Operational
Legal Solutions Operational
AMERS LEGAL ONE Operational
Legal Tracker - US Operational
Legal Tracker - AUS Operational
Legal Tracker - UK Operational
Legal Tracker - GER Operational
Legal Tracker - CAN Operational
Risk Solutions Operational
AMERS Compliance Learning Operational
AMERS Oden Online (State Rules and Regulations) Operational
AMERS Oden Policy Terminator Operational
AMERS Oden Track (web) Operational
AMERS Regulatory Intelligence Operational
ANZ Compliance Learning Operational
APAC Compliance Learning Operational
APAC Regulatory Intelligence Operational
EMEA Compliance Learning Operational
EMEA Regulatory Intelligence Operational
Tax Brazil Operational
Checkpoint Corporate Operational
EFD-REINF Operational
MASTERSAF DW | MASTERSAF GF Operational
ONESOURCE DFe Operational
ONESOURCE ECF Operational
ONESOURCE eSOCIAL Operational
ONESOURCE Smart Operational
ONESOURCE Tax Analyser Operational
Tax One Operational
Tax One for SAP® solutions Operational
Customer Support Operational
Case Management Dashboard Operational
Platform & Workflow Tools Operational
Direct Tax Operational
LATAM Direct Tax Operational
Global Trade Operational
LATAM Global Trade Operational
Indirect Tax Operational
Trust & Info Rptg Operational
Legal Solutions Operational
LATAM Legal Solutions Operational
Risk Solutions Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The deployment of Reports and Analytics release version 2024.05 in the AMER PROD environment is scheduled for 3:50 AM to 7 AM CDT. Rest assured that your access to the user interface and tax calculation services will not be affected during this maintenance period.
Posted on May 10, 2024 - 05:21 CDT
Scheduled System Maintenance May 18, 2024 11:00-19:00 CDT
Legal Tracker Monthly Windows Patching
Posted on Feb 29, 2024 - 01:12 CST
ONESOURCE GTM - AWS Maintenance Window May 19, 2024 00:00-17:00 CDT
Thomson Reuters will be performing a scheduled maintenance on Sunday, May 19th, 2024 beginning at 1:00 am Eastern that will affect clients in the AWS US and EU environments.

Beginning at 1:00 am Eastern and lasting for 17 hours, a Windows Updates and apply all other required patches to our on-premise environments. Due to the connections between on-premise and AWS environments, the following components will be affected in the AWS environment during this on-premise maintenance window – Government Connectivity, ABI Gateway, Global Trade Content, ISF, DPS, and AS2 Transports. Clients using these features can expect multiple down times during the maintenance window.

Beginning at 8:00 am Eastern, clients in IMPLEMENTATION in the AWS US region will experience up to 4 hours of downtime while database maintenance is performed. This maintenance window will last until 5:00 pm Eastern.

Beginning at 10:0am Eastern, clients in IMPLEMENTATION in the AWS EU region will not be able to access Global Trade Content or pull any data into other modules (i.e. screen list for DPS, check rules of origin for FTA, etc). This maintenance will run until 12:00 Noon Eastern.

If there are concerns about these maintenances, please send an email to IntegrationPoint@ThomsonReuters.com

Posted on May 09, 2024 - 13:16 CDT
Thomson Reuters will be performing a scheduled maintenance on Sunday, May 19th, 2024 beginning at 1:00 am Eastern with a duration of 17 hours. This maintenance will include Windows Updates and apply all other required patches to the TEST/IMPLEMENTATION and PRODUCTION environments. During this maintenance period there will intermittent down times and you will not be able to access your Test/Implementation or Production instances.

Any questions or concerns, please send an email to IntegrationPoint@ThomsonReuters.com

Posted on May 08, 2024 - 10:04 CDT
ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Posted on Apr 24, 2024 - 15:24 CDT
ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Posted on Apr 24, 2024 - 15:24 CDT
ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Posted on Apr 24, 2024 - 15:24 CDT
ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Posted on Apr 24, 2024 - 15:24 CDT
Tax Provision [EMEA] May 23, 2024 15:00-17:00 CDT
ONESOURCE Tax Provision users may experience downtime in the OTP application due to release activities.
Posted on May 14, 2024 - 10:13 CDT
Tax Provision [AMERS] May 23, 2024 23:00 - May 24, 2024 02:00 CDT
ONESOURCE Tax Provision users may experience downtime in the OTP application due to release activities.
Posted on May 14, 2024 - 10:13 CDT
ONESOURCE Income Tax May 24, 2024 00:00-01:30 CDT
ONESOURCE Income Tax will be undergoing maintenance on Friday, May 24th between 12:00am – 1:30am CT.
Posted on Jan 03, 2024 - 16:59 CST
ONESOURCE Determination – Enterprise Cloud Version 2024.3 is being deployed in the EMEA Production environment. Your access to the tax calculation services and the application will not be interrupted.
Posted on Apr 12, 2024 - 15:00 CDT
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 05/25/24 until 08:00 A.M. (CT) on 05/26/24 for scheduled maintenance.
Posted on Dec 12, 2023 - 05:22 CST
ONESOURCE Platform will be undergoing maintenance in UAT on Tuesday May 28th 00:00 AM - 4:00 AM CST.
Users may experience degraded performance from 2:00 AM CST to 2:30 AM CST only.

Posted on May 05, 2024 - 07:02 CDT
ONESOURCE Platform will be undergoing maintenance in APAC on Wednesday, May 29th, 07:00 AM - 11:00 AM CST.
Users may experience degraded performance from 9:15 AM CST to 9:45 AM CST only.

Posted on May 05, 2024 - 07:04 CDT
ONESOURCE Platform will be undergoing maintenance in EMEA on Wednesday, May 29th, 06:00 PM - 10:00 PM CST.
Users may experience degraded performance from 8:15 PM CST to 8:45 PM CST only.

Posted on May 05, 2024 - 07:06 CDT
For detailed information about the changes implemented in this release, please refer to the Release Notes.

To explore the capabilities of API Administration, please refer to the Guide

Posted on May 14, 2024 - 02:00 CDT
For detailed information about the changes implemented in this release, please refer to the Release Notes


To explore the capabilities of API Administration, please refer to the Guide

Posted on May 14, 2024 - 02:02 CDT
ONESOURCE Platform will be undergoing maintenance in AMER on Friday, May 31st, 00:00 AM - 6:00 AM CST.
Users may experience degraded performance from 3:15 AM CST to 3:45 AM CST only.

Posted on May 05, 2024 - 07:07 CDT
For detailed information about the changes implemented in this release, please refer to the Release Notes

To explore the capabilities of API Administration, please refer to the Guide

Posted on May 14, 2024 - 02:04 CDT
ONESOURCE Determination – Enterprise Cloud Version 2024.3 is being deployed in the AMERS Production environment. Your access to the tax calculation services and the application will not be interrupted.
Posted on Apr 12, 2024 - 15:00 CDT
ONESOURCE Determination Anywhere version 2024.3 is being deployed in the AMER Production environments. Your access to the tax calculation services and the application will not be interrupted.
Posted on Apr 30, 2024 - 05:27 CDT
ONESOURCE Platform will be undergoing maintenance in UAT on Saturday, June 1st , 02:30 AM - 07:30 AM CST.
ONESOURCE Platform will be unavailable from 4:00 AM CST to 4:10 AM CST.

Posted on May 05, 2024 - 07:09 CDT
ONESOURCE Platform will be undergoing maintenance in APAC on Saturday, June 1st, 11:00 AM - 05:00 PM CST.
ONESOURCE Platform will be unavailable from 01:00 PM CST to 01:10 PM CST.

Posted on May 05, 2024 - 07:10 CDT
ONESOURCE Platform will be undergoing maintenance in EMEA on Saturday, June 1st, 08:00 PM – June 2nd 02:00 AM CST.
ONESOURCE Platform will be unavailable on Saturday, June 1st from 10:00 PM CST to 10:10 PM CST.

Posted on May 05, 2024 - 07:11 CDT
ONESOURCE Platform will be undergoing maintenance in AMER on Sunday, June 2nd 01:30 AM - 07:30 AM CST.
ONESOURCE Platform will be unavailable from 4:00 AM CST to 4:15 AM CST.

Posted on May 05, 2024 - 07:13 CDT
ONESOURCE Income Tax Jun 21, 2024 00:00-01:30 CDT
ONESOURCE Income Tax will be undergoing maintenance on Friday, June 21st between 12:00am – 1:30am CT.
Posted on Jan 03, 2024 - 16:59 CST
Scheduled System Maintenance Jun 22, 2024 11:00-19:00 CDT
Legal Tracker Monthly Windows Patching
Posted on Feb 29, 2024 - 01:13 CST
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 06/22/24 until 08:00 A.M. (CT) on 06/23/24 for scheduled maintenance.
Posted on Dec 12, 2023 - 05:22 CST
Scheduled System Maintenance Jul 20, 2024 11:00-19:00 CDT
Legal Tracker Monthly Windows Patching
Posted on Feb 29, 2024 - 01:14 CST
ONESOURCE Income Tax Jul 26, 2024 00:00-01:30 CDT
ONESOURCE Income Tax will be undergoing maintenance on Friday, July 26th between 12:00am – 1:30am CT.
Posted on Jan 03, 2024 - 16:59 CST
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 07/27/24 until 08:00 A.M. (CT) on 07/28/24 for scheduled maintenance.
Posted on Dec 12, 2023 - 05:23 CST
ONESOURCE Income Tax Aug 23, 2024 00:00-01:30 CDT
ONESOURCE Income Tax will be undergoing maintenance on Friday, Aug 23rd between 12:00am – 1:30am CT.
Posted on Jan 03, 2024 - 16:59 CST
Scheduled System Maintenance Aug 24, 2024 11:00-19:00 CDT
Legal Tracker Monthly Windows Patching
Posted on Feb 29, 2024 - 01:17 CST
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 08/24/24 until 08:00 A.M. (CT) on 08/25/24 for scheduled maintenance.
Posted on Dec 12, 2023 - 05:24 CST
Scheduled System Maintenance Sep 21, 2024 11:00-19:00 CDT
Legal Tracker Monthly Windows Patching
Posted on Feb 29, 2024 - 01:18 CST
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 09/21/24 until 08:00 A.M. (CT) on 09/22/24 for scheduled maintenance.
Posted on Dec 12, 2023 - 05:24 CST
ONESOURCE Income Tax Sep 27, 2024 00:00-01:30 CDT
ONESOURCE Income Tax will be undergoing maintenance on Friday, Sept 27th between 12:00am – 1:30am CT.
Posted on Jan 03, 2024 - 16:59 CST
Scheduled System Maintenance Oct 19, 2024 11:00-19:00 CDT
Legal Tracker Monthly Windows Patching
Posted on Feb 29, 2024 - 01:21 CST
ONESOURCE Income Tax Oct 25, 2024 00:00-01:30 CDT
ONESOURCE Income Tax will be undergoing maintenance on Friday, Oct 25th between 12:00am – 1:30am CT.
Posted on Jan 03, 2024 - 16:59 CST
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 10/26/24 until 08:00 A.M. (CT) on 10/27/24 for scheduled maintenance.
Posted on Dec 12, 2023 - 05:25 CST
Scheduled System Maintenance Nov 23, 2024 11:00-19:00 CST
Legal Tracker Monthly Windows Patching
Posted on Feb 29, 2024 - 01:22 CST
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 11/23/24 until 08:00 A.M. (CT) on 11/24/24 for scheduled maintenance.
Posted on Dec 12, 2023 - 05:25 CST
Scheduled System Maintenance Dec 21, 2024 11:00-19:00 CST
Legal Tracker Monthly Windows Patching
Posted on Feb 29, 2024 - 01:23 CST
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 12/29/24 until 08:00 A.M. (CT) on 12/23/24 for scheduled maintenance.
Posted on Dec 12, 2023 - 05:26 CST
Past Incidents
May 14, 2024
Completed - The scheduled maintenance has been completed.
May 14, 22:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 21:30 CDT
Scheduled - Updated Schedule: Integration UI Transition in PROD Environment Now Set for May 14, 2024
Apr 23, 16:08 CDT
Resolved - This issue has been resolved and the application is currently working for all clients
May 14, 19:51 CDT
Update - We are continuing to investigate this issue.
May 14, 02:02 CDT
Update - We are continuing to investigate this issue.
May 14, 01:53 CDT
Investigating - ONESOURCE Fringe Benefits Tax is currently experiencing intermittent application performances issues preventing some users from navigating within the application, failing to load grid data and/or unable to perform uploads. We are currently investigating with immediate priority and will endeavor to keep you updated via the appropriate channels.
May 14, 01:34 CDT
Completed - The scheduled maintenance has been completed.
May 14, 16:50 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 11:50 CDT
Scheduled - The deployment of Reports and Analytics release version 2024.05 in the EMEA PROD environment is scheduled for 11:50 AM to 3 PM CDT. Rest assured that your access to the user interface and tax calculation services will not be affected during this maintenance period.
May 10, 05:19 CDT
Resolved - This issue has been resolved and the application is currently working for all clients
May 14, 12:56 CDT
Investigating - Users of DataFlow (NextGen) may experience slow or no loading of the grid. The development team is actively pursuing a resolution.
May 14, 11:35 CDT
May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024
Resolved - This incident has been resolved.
May 9, 05:26 CDT
Identified - We are experiencing issues when extracting the reports from Next Gen Reports and Analytics in AMER PROD. Team is looking into the issue and will keep updating on the progress.
May 9, 04:33 CDT
May 8, 2024
Resolved - This issue has been resolved and the application is currently working for all clients
May 8, 06:18 CDT
Update - We are continuing to work on a fix for this issue.
May 8, 06:14 CDT
Identified - The Reports and Analytics feature is experiencing a delay of 5 hours in PROD AMER. We will notify you once the data transfer is caught up.
May 7, 19:35 CDT
May 7, 2024
Completed - The scheduled maintenance has been completed.
May 7, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 03:50 CDT
Scheduled - The deployment of Reports and Analytics release version 2024.05 in the EMEA UAT environment is scheduled for 11:50 AM to 3 PM CDT. Rest assured that your access to the user interface and tax calculation services will not be affected during this maintenance period.
May 6, 16:03 CDT
May 6, 2024
Resolved - This issue has been resolved.
May 6, 16:25 CDT
Identified - The TechOps has identified the issue and is working to remediate it now.
May 6, 15:58 CDT
Investigating - OSGT has received reports of platform issues impacting a limited number of customers using document retention and email notifications. TechOps is investigating and will post updates if further investigation finds that there is a wider platform issue.
May 6, 15:36 CDT
Completed - The scheduled maintenance has been completed.
May 6, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 00:00 CDT
Scheduled - ONESOURCE Platform will be undergoing maintenance in AMER on Monday, May 6th, 00:00 AM - 6:00 AM CST.
Users may experience degraded performance from 3:15 AM CST to 3:45 AM CST only.

Mar 29, 09:31 CDT
Completed - The scheduled maintenance has been completed.
May 6, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 00:00 CDT
Scheduled - ONESOURCE Platform will be undergoing maintenance in AMER on Monday, May 6th, 00:00 AM - 6:00 AM CST.
Users may experience degraded performance from 3:15 AM CST to 3:45 AM CST only.

Mar 29, 08:29 CDT
May 5, 2024
Completed - The scheduled maintenance has been completed.
May 5, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 00:00 CDT
Scheduled - Thomson Reuters will be performing a scheduled maintenance on Sunday, May 5th, 2024, beginning at 1:00 am Eastern.

This maintenance will include Windows Updates and apply all other required patches to the
TEST/IMPLEMENTATION and PRODUCTION environments. During this maintenance period there will intermittent down times and you will not be able to access your Test/Implementation or Production instances.

Any questions or concerns, please send an email to IntegrationPoint@ThomsonReuters.com.

Apr 30, 08:04 CDT
Completed - The scheduled maintenance has been completed.
May 5, 07:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 01:30 CDT
Scheduled - ONESOURCE Platform will be undergoing maintenance in AMER on Sunday, May 5th, 01:30 AM - 07:30 AM CST.
ONESOURCE Platform will be unavailable from 4:00 AM CST to 4:15 AM CST.

Mar 29, 09:40 CDT
Completed - The scheduled maintenance has been completed.
May 5, 07:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 01:30 CDT
Scheduled - ONESOURCE Platform will be undergoing maintenance in AMER on Sunday, May 5th, 01:30 AM - 07:30 AM CST.
ONESOURCE Platform will be unavailable from 4:00 AM CST to 4:15 AM CST.

Mar 29, 08:37 CDT
Completed - The scheduled maintenance has been completed.
May 5, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 20:00 CDT
Scheduled - ONESOURCE Platform will be undergoing maintenance in EMEA on Saturday, May 4th, 08:00 PM – May 5th, 02:00 AM CST.
ONESOURCE Platform will be unavailable on Saturday, May 4th from 10:00 PM CST to 10:10 PM CST.

Mar 29, 09:40 CDT
Completed - The scheduled maintenance has been completed.
May 5, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 20:00 CDT
Scheduled - ONESOURCE Platform will be undergoing maintenance in EMEA on Saturday, May 4th, 08:00 PM – May 5th, 02:00 AM CST.

ONESOURCE Platform will be unavailable on Saturday, May 4th from 10:00 PM CST to 10:10 PM CST.

Mar 29, 08:35 CDT
May 4, 2024
Completed - The scheduled maintenance has been completed.
May 4, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 11:00 CDT
Scheduled - ONESOURCE Platform will be undergoing maintenance in APAC on Saturday, May 4th, 11:00 AM - 05:00 PM CST.
ONESOURCE Platform will be unavailable from 01:00 PM CST to 01:10 PM CST.

Mar 29, 09:40 CDT
Completed - The scheduled maintenance has been completed.
May 4, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 11:00 CDT
Scheduled - ONESOURCE Platform will be undergoing maintenance in APAC on Saturday, May 4th, 11:00 AM - 05:00 PM CST.
ONESOURCE Platform will be unavailable from 01:00 PM CST to 01:10 PM CST.

Mar 29, 08:33 CDT
Completed - The scheduled maintenance has been completed.
May 4, 07:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 02:30 CDT
Scheduled - ONESOURCE Platform will be undergoing maintenance in UAT on Saturday, May 4th, 02:30 AM - 07:30 AM CST.
ONESOURCE Platform will be unavailable from 4:00 AM CST to 4:10 AM CST.

Mar 29, 09:40 CDT
Completed - The scheduled maintenance has been completed.
May 4, 07:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 02:30 CDT
Scheduled - ONESOURCE Platform will be undergoing maintenance in UAT on Saturday, May 4th, 02:30 AM - 07:30 AM CST.
ONESOURCE Platform will be unavailable from 4:00 AM CST to 4:10 AM CST.

Mar 29, 08:30 CDT
May 3, 2024
Completed - The scheduled maintenance has been completed.
May 3, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 09:00 CDT
Scheduled - Database maintenance event in progress to deploy R2024.05

There will be limited service during this deployment.

Apr 23, 02:17 CDT
Completed - The scheduled maintenance has been completed.
May 3, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 00:00 CDT
Scheduled - For detailed information about the changes implemented in this release, please refer to the Release Notes.

To explore the capabilities of API Administration, please refer to the Guide.

Apr 26, 09:55 CDT
Completed - The scheduled maintenance has been completed.
May 3, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 21:30 CDT
Scheduled - Database maintenance event in progress to deploy R2024.05

There will be limited service during this deployment.

Apr 23, 02:13 CDT
Completed - The scheduled maintenance has been completed.
May 3, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 00:00 CDT
Scheduled - ONESOURCE Income Tax will be undergoing maintenance on Friday, May 3rd between 12:00am – 1:30am CT.
May 1, 16:38 CDT
May 2, 2024
Completed - The scheduled maintenance has been completed.
May 2, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 18:00 CDT
Scheduled - ONESOURCE Platform will be undergoing maintenance in EMEA on Thursday, May 2nd, 06:00 PM - 10:00 PM CST.
Users may experience degraded performance from 8:15 PM CST to 8:45 PM CST only.

Mar 29, 08:26 CDT
Completed - The scheduled maintenance has been completed.
May 2, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 18:00 CDT
Scheduled - ONESOURCE Platform will be undergoing maintenance in EMEA on Thursday, May 2nd, 06:00 PM - 10:00 PM CST.
Users may experience degraded performance from 8:15 PM CST to 8:45 PM CST only.

Mar 29, 09:31 CDT
Completed - The scheduled maintenance has been completed.
May 2, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 16:00 CDT
Scheduled - For detailed information about the changes implemented in this release, please refer to the Release Notes.

To explore the capabilities of API Administration, please refer to the Guide.

Apr 26, 09:54 CDT
Completed - The scheduled maintenance has been completed.
May 2, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 07:00 CDT
Scheduled - For detailed information about the changes implemented in this release, please refer to the Release Notes.

To explore the capabilities of API Administration, please refer to the Guide.

Apr 26, 09:54 CDT
Completed - The scheduled maintenance has been completed.
May 2, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 07:00 CDT
Scheduled - ONESOURCE Platform will be undergoing maintenance in APAC on Thursday, May 2nd, 07:00 AM - 11:00 AM CST.
Users may experience degraded performance from 9:15 AM CST to 9:45 AM CST only.

Mar 29, 09:31 CDT
Completed - The scheduled maintenance has been completed.
May 2, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 07:00 CDT
Scheduled - ONESOURCE Platform will be undergoing maintenance in APAC on Thursday, May 2nd, 07:00 AM - 11:00 AM CST.
Users may experience degraded performance from 9:15 AM CST to 9:45 AM CST only.

Mar 29, 08:06 CDT
Completed - The scheduled maintenance has been completed.
May 2, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 04:00 CDT
Scheduled - ONESOURCE Determination Anywhere version 2024.3 is being deployed in the UAT environment in the AMER regions. Your access to the tax calculation services and the application will not be interrupted.
Apr 30, 05:25 CDT
Completed - The scheduled maintenance has been completed.
May 2, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 03:00 CDT
Scheduled - ONESOURCE Determination – Enterprise Cloud Version 2024.3 is being deployed in the UAT environment in the AMERS region. Your access to the tax calculation services and the application will not be interrupted.
Apr 12, 14:58 CDT
Resolved - This issue has been resolved and the application is currently working for all clients
May 2, 02:57 CDT
Identified - The Reports and Analytics feature is experiencing a delay of 5 hours in PROD AMER. We will notify you once the data transfer is caught up.
May 1, 22:05 CDT
Completed - The scheduled maintenance has been completed.
May 2, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 22:00 CDT
Scheduled - ONESOURCE Platform will be undergoing maintenance in UAT on Wednesday May 1st, 10:00 PM – May 2nd, 2:00 AM CST.

Users may experience degraded performance on May 2nd 12:00 AM CST to 12:30 AM CST only.

Apr 30, 00:42 CDT
May 1, 2024
Resolved - This incident has been resolved.
May 1, 15:51 CDT
Investigating - ONESOURCE Determination – Enterprise Cloud (AMER) experienced an unscheduled outage on Thursday April 25, 2024 between 03:09 AM to 03:39 AM (CDT). This 30-minute outage impacted our ONESOURCE Determination – Enterprise Cloud (AMER) tax calculation API service.
We apologize for this inconvenience caused to our customers. RCA report will be provided within 5 business days.
ONESOURCE Indirect Tax Team

Apr 25, 08:44 CDT
Apr 30, 2024
Completed - The scheduled maintenance has been completed.
Apr 30, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 02:00 CDT
Scheduled - ONESOURCE Determination – Enterprise Cloud Version 2024.3 is being deployed in the UAT environment in the EMEA region. Your access to the tax calculation services and the application will not be interrupted.
Apr 12, 14:58 CDT
Completed - The scheduled maintenance has been completed.
Apr 30, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 00:00 CDT
Scheduled - ONESOURCE Platform will be undergoing maintenance in UAT on Tuesday April 30th, 00:00 AM - 4:00 AM CST.
Users may experience degraded performance from 2:00 AM CST to 2:30 AM CST only.

Mar 29, 08:24 CDT
Completed - The scheduled maintenance has been completed.
Apr 30, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 00:00 CDT
Scheduled - ONESOURCE Sales and Use Tax Compliance is being updated with version 24.04.1 between 12:00 AM to 04:00 AM CDT. Please click here to access the release notes.
Apr 24, 10:27 CDT
Completed - The scheduled maintenance has been completed.
Apr 30, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 00:00 CDT
Scheduled - ONESOURCE Platform will be undergoing maintenance in UAT on Tuesday April 30th, 00:00 AM - 4:00 AM CST.
Users may experience degraded performance from 2:00 AM CST to 2:30 AM CST only.

Mar 29, 09:31 CDT