Thomson Reuters Corporates Status

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 20:00 CDT

Scheduled - Thomson Reuters have scheduled maintenance to support the v14.0 platform release of ONESOURCE Corporate Tax (Legacy) [EMEA].

The release notes for v14.0 of ONESOURCE Corporate Tax will be added to our release article on the ONESOURCE Customer Center shortly. In the meantime, you can subscribe to the release article for automatic notifications of product updates for ONESOURCE Corporate Tax.

Platform Operational

AMERS (onesourcetax.com) Operational

AMERS (onesourcelogin.com) Operational

AMERS UAT (uat.onesourcetax.com) Operational

AMERS UAT (uat.onesourcelogin.com) Operational

APAC (apac1.onesourcetax.com) Operational

APAC (onesourcelogin.com.au) Operational

EMEA (emea1.onesourcetax.com) Operational

EMEA (onesourcelogin.eu) Operational

WorkFlow Tools Operational

AMERS Audit Manager Operational

AMERS Calendar Operational

AMERS Calendar Classic Operational

AMERS DataFlow Operational

AMERS FileRoom Operational

AMERS General Ledger Manager Operational

AMERS R&D Tax Credit Manager Operational

AMERS WorkFlow Manager Operational

AMERS Workpapers Operational

AMERS User Administration Operational

APAC Audit Manager Operational

APAC Calendar Operational

APAC Calendar Classic Operational

APAC DataFlow Operational

APAC FileRoom Operational

APAC R&D Tax Credit Manager Operational

APAC WorkFlow Manager Operational

APAC Workpapers Operational

APAC User Administration Operational

EMEA Audit Manager Operational

EMEA Calendar Operational

EMEA Calendar Classic Operational

EMEA DataFlow Operational

EMEA FileRoom Operational

EMEA General Ledger Manager Operational

EMEA R&D Tax Credit Manager Operational

EMEA WorkFlow Manager Operational

EMEA Workpapers Operational

EMEA User Administration Operational

Direct Tax Under Maintenance

AMERS (web) BEPS Action Manager Operational

AMERS DAC6 Reporter Operational

AMERS Data Query Operational

AMERS Documenter/Benchmark (legacy) Operational

AMERS GoSystem Tax RS Operational

AMERS Income Tax Operational

AMERS Intercompany Agreements Operational

AMERS Operational Transfer Pricing Operational

AMERS (v2014) Operational Transfer Pricing Operational

AMERS State Apportionment Operational

AMERS (legacy) Statutory Reporting Operational

AMERS (web) Statutory Reporting Operational

AMERS Tax Provision Operational

AMERS Tax Provision (v2014 and below) Operational

AMERS Transfer Pricing Documenter Operational

AMERS Uncertain Tax Positions Operational

APAC (legacy) Corporate Tax Operational

APAC (web) Corporate Tax Operational

APAC (legacy) Fringe Benefits Tax Operational

APAC (web) Fringe Benefits Tax Operational

APAC (legacy) Statutory Reporting Operational

APAC (web) Statutory Reporting Operational

APAC Tax Provision Operational

APAC (v2014) Tax Provision Operational

APAC Trusts (AU) Operational

APAC Uncertain Tax Positions Operational

EMEA (web) BEPS Action Manager Operational

EMEA (legacy) Corporate Tax Under Maintenance

EMEA (web) Corporate Tax Operational

EMEA DAC6 Reporter Operational

EMEA Intercompany Agreements Operational

EMEA (legacy) Statutory Reporting Operational

EMEA (web) Statutory Reporting Operational

EMEA Tax Provision Operational

EMEA (v2014) Tax Provision Operational

EMEA Transfer Pricing Documenter Operational

EMEA Uncertain Tax Positions Operational

Global Trade Operational

Global Trade Content Operational

Global Trade - LATAM Operational

Global Trade - pwd by Integration Point Operational

Govt Connectivity BE - PLDA Operational

Govt Connectivity DE - ATLAS Operational

Govt Connectivity FR - DELTA Operational

Govt Connectivity MX - SAAI/COVE Operational

Govt Connectivity NL - AGS Operational

Govt Connectivity UK - CHIEF/CDS Operational

Govt Connectivity US - ABI/AES Operational

GTM Platform Operational

Implementation Environment Operational

ONESOURCE Classifier Operational

Transports AS2 Operational

Transports Client Interchange Web Service Operational

Transports FTP Operational

Indirect Tax Operational

ONESOURCE Determination Enterprise Cloud (AMER) Operational

ONESOURCE Determination Original Cloud (AMER) Operational

ONESOURCE Determination Original Dedicated Cloud (AMER) Operational

ONESOURCE Determination Enterprise Cloud (EMEA) Operational

ONESOURCE Determination Original Dedicated Cloud (EMEA) Operational

Certificate Manager Original Cloud Operational

Certificate Manager Enterprise Cloud Operational

Reports and Analytics Enterprise Cloud Operational

Reporting - Original Cloud Operational

US Tax Content Operational

Canada Tax Content Operational

International Tax Content Operational

Content Extract Operational

Fast Sales Tax Operational

ONESOURCE Property Tax Operational

ONESOURCE Sales and Use Tax Compliance (AMER) Operational

ONESOURCE Indirect Compliance (APAC) Operational

ONESOURCE Indirect Compliance (EMEA) Operational

ONESOURCE Determination - On Premise Operational

ONESOURCE Determination (APAC) Operational

IDT Integrations Operational

Address Validation Service Operational

BigCommerce Operational

Data File Integrator - Enterprise Cloud Operational

Data File Integrator - Original Cloud Operational

Microsoft Dynamics 365 - Commerce Cloud Operational

Microsoft Dynamics 365FOE Operational

Microsoft Dynamics AX 2012 Operational

Microsoft Dynamics GP Operational

NetSuite Legacy/Direct Operational

NetSuite SuiteTax Operational

Oracle EBS R12 Operational

Oracle Fusion Tax Cloud - 1.x Operational

Oracle Fusion Tax Cloud - 2.x Operational

SAP 5.2B Basic (RFC) Operational

SAP Ariba - Cloud Operational

SAP Ariba - OnPremise Operational

SAP C4/HANA Commerce Cloud Operational

SAP Global Next Operational

SAP Global Tax Service Operational

SAP US Tax S4/HANA Cloud Operational

Trust & Info Rptg Operational

AMERS NRA - FNIS & Users Website Operational

AMERS Tax Information Reporting Operational

AMERS Trust Tax Operational

AMERS Trust Tax Insight Operational

Legal Solutions Operational

AMERS LEGAL ONE Operational

AMERS Legal Tracker Operational

ANZ Legal Tracker Operational

APAC Legal Tracker Operational

EMEA Legal Tracker Operational

Risk Solutions Operational

AMERS Compliance Learning Operational

AMERS Oden Online (State Rules and Regulations) Operational

AMERS Oden Policy Terminator Operational

AMERS Oden Track (web) Operational

AMERS Regulatory Intelligence Operational

ANZ Compliance Learning Operational

APAC Compliance Learning Operational

APAC Regulatory Intelligence Operational

EMEA Compliance Learning Operational

EMEA Regulatory Intelligence Operational

Tax Brazil Operational

Checkpoint Corporate Operational

EFD-REINF Operational

MASTERSAF DW | MASTERSAF GF Operational

ONESOURCE DFe Operational

ONESOURCE ECF Operational

ONESOURCE eSOCIAL Operational

ONESOURCE Smart Operational

ONESOURCE Tax Analyser Operational

Tax One Operational

Tax One for SAP® solutions Operational

Customer Support Operational

Platform & Workflow Tools Operational

Direct Tax Operational

LATAM Direct Tax Operational

Global Trade Operational

LATAM Global Trade Operational

Indirect Tax Operational

Trust & Info Rptg Operational

Legal Solutions Operational

LATAM Legal Solutions Operational

Risk Solutions Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

ONESOURCE Determination Enterprise Cloud (AMER) May 15, 20:30-23:00 CDT

Thomson Reuters deploys monthly security patches for the servers into the UAT and production environments for ONESOURCE Determination – Enterprise cloud in the AMER region.

During the 2.5-hour maintenance window, you will be able to access the ONESOURCE Determination tax engine. However, at the beginning of the maintenance window (8:30 pm US Central time), you might experience a loss of connectivity of no more than two minutes due to the switchover of the servers.

Click here for the full schedule for UAT and Production Environments.
Posted on Mar 26, 15:34 CDT

ONESOURCE Determination Original Dedicated Cloud (EMEA) May 15, 21:00-23:00 CDT

Thomson Reuters deploys monthly security patches for the servers into the UAT and production environments for ONESOURCE Determination – Original cloud in the EMEA region.

During the maintenance window, you will be able to access the ONESOURCE Determination tax engine. However, half an hour prior to the start time of the maintenance window, you might experience a loss of connectivity of no more than two minutes due to the switchover of the servers to the mirror servers.

Click here for full details including the UAT deployment window.
Posted on Mar 12, 15:10 CST

ONESOURCE Determination Enterprise Cloud [AMERS] May 17, 00:00-08:00 CDT

ONESOURCE Determination - Enterprise Cloud has added new features and developed bug fixes for the May release of the Reports & Analytics module. There will be no downtime incurred to any ONESOURCE Determination functions, including the tax calculation engine, during the deployment window.
Posted on May 4, 17:41 CDT

ONESOURCE Determination Enterprise Cloud [EMEA] May 17, 13:00-21:00 CDT

ONESOURCE Determination Original Cloud [AMERS] May 19, 04:00-04:05 CDT

Thomson Reuters will implement the new IP address in the production environment on Wednesday, May 19, 2021. Customers should make sure this change is reviewed with your IT department so that you connection to the ONESOURCE Determination is not interrupted after the switch over.

Please see the FAQ in Customer Center for details.
Posted on Mar 1, 16:13 CST

ONESOURCE Determination Original Dedicated Cloud [AMERS] May 19, 04:00-04:05 CDT

Tax Provision [EMEA] May 20, 16:00-18:00 CDT

Tax Provision [EMEA] will be undergoing scheduled maintenance during this time. Users may experience intermittent outages.
Posted on May 14, 15:25 CDT

Tax Provision [AMERS] May 20, 21:00 - May 21, 01:00 CDT

Tax Provision [AMERS] will be undergoing scheduled maintenance during this time. Users may experience intermittent outages.
Posted on May 14, 15:23 CDT

Operational Transfer Pricing [AMERS] May 22, 00:30-08:30 CDT

Operational Transfer Pricing [AMERS] will be undergoing scheduled maintenance during this time.
Posted on May 12, 11:38 CDT

ONESOURCE GTM pwd by Integration Point - Implementation/Test Environments Only May 23, 06:00-16:00 CDT

Thomson Reuters will be performing scheduled server patching and maintenance to the IMPLEMENTATION/TEST environment on Sunday, May 23, 2021 beginning at 6:00 am CENTRAL/7:00 am EASTERN. During this time, clients will experience up to 3 periods of down time of 30 minutes each.

Please note this affects IMPLEMENTATION/TEST instances only and will have no affect on any production instances or servers.

If you have questions or concerns regarding this maintenance, please email us at IntegrationPoint@ThomsonReuters.com.
Posted on May 14, 16:54 CDT

ONESOURCE GTM pwd by Integration Point (AMERS/EMEA/APAC) Jun 6, 05:00-17:00 CDT

Thomson Reuters will be performing scheduled server patching and maintenance to the US and Germany Data Centers on Sunday, June 6, 2021 beginning at 5:00 am CENTRAL/6:00 am EASTERN. The updates which will be performed during this maintenance window are expected to result in three occurrences of downtime, each lasting up to 30 minutes.

If you have questions or concerns regarding this maintenance, please email us at IntegrationPoint@ThomsonReuters.com.
Posted on May 14, 16:59 CDT

ONESOURCE Platform [AMERS] Jun 18, 20:00 - Jun 19, 08:00 CDT

ONESOURCE Platform [AMERS] will be undergoing scheduled maintenance during this time.
Posted on Apr 14, 09:56 CDT

ONESOURCE Indirect Tax Disaster Recovery Testing [AMERS] Jun 18, 20:00 - Jun 19, 08:00 CDT

On Friday, June 18, 2021, from 8 p.m. CDT to Saturday 8 a.m. CDT, June 19, (for 12 hours) our team will be performing disaster recovery testing (DR) designed to ensure the disaster recovery plan (DRP) and business continuity plan (BCP) is fully functional and the ONESOURCE Indirect Tax solution can be used by your business in the unlikely event of a disaster.

An FAQ has been created in the knowledge base to assist your discussion on the DR testing event.

Thank you for your understanding and support for this DR testing event. Should you have questions or concerns, please contact Customer Support.
Posted on May 10, 13:01 CDT

ONESOURCE Indirect Tax Disaster Recovery Testing [AMERS] Jun 18, 23:00 - Jun 19, 02:00 CDT

On Friday, June 18, 2021, from 8 p.m. CDT to Saturday 8 a.m. CDT, June 19, our team will be performing disaster recovery testing (DR) designed to ensure the disaster recovery plan (DRP) and business continuity plan (BCP) is fully functional and the ONESOURCE Indirect Tax solution can be used by your business in the unlikely event of a disaster.

An FAQ has been created in the knowledge base to assist your discussion on the DR testing event.

Thank you for your understanding and support for this DR testing event. Should you have questions or concerns, please contact Customer Support.
Posted on May 10, 13:06 CDT

ONESOURCE Indirect Tax Disaster Recovery Testing [AMERS] Jun 19, 05:00-08:00 CDT

ONESOURCE Determination Enterprise Cloud (AMER) Jun 19, 20:30-23:00 CDT

ONESOURCE Determination Original Dedicated Cloud (EMEA) Jun 19, 21:00-23:00 CDT

ONESOURCE Determination Enterprise Cloud (AMER) Jul 17, 20:30-23:00 CDT

ONESOURCE Determination Original Dedicated Cloud (EMEA) Jul 17, 21:00-23:00 CDT

ONESOURCE Determination Enterprise Cloud (AMER) Aug 21, 20:30-23:00 CDT

ONESOURCE Determination Original Dedicated Cloud (EMEA) Aug 21, 21:00-23:00 CDT

ONESOURCE Determination Enterprise Cloud (AMER) Sep 18, 20:30-22:50 CDT

ONESOURCE Determination Original Dedicated Cloud (EMEA) Sep 18, 21:00-23:00 CDT

ONESOURCE Determination Enterprise Cloud (AMER) Oct 16, 20:30-23:00 CDT

ONESOURCE Determination Original Dedicated Cloud (EMEA) Oct 16, 21:00-23:00 CDT

ONESOURCE Determination Enterprise Cloud (AMER) Nov 13, 20:30-23:00 CDT

ONESOURCE Determination Original Dedicated Cloud (EMEA) Nov 13, 21:00-23:00 CDT

Past Incidents

May 15, 2021

No incidents reported today.

May 14, 2021

Unresolved incident: ONESOURCE Corporate Tax (Legacy) [EMEA].

May 13, 2021

ONESOURCE Indirect Compliance NextGen [APAC]

Completed - The scheduled maintenance has been completed.
May 13, 10:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 06:30 CDT

Scheduled - ONESOURCE Indirect Compliance NextGen [APAC] will be undergoing scheduled maintenance during this time.
May 11, 23:26 CDT

May 12, 2021

ONESOURCE Indirect Compliance NextGen [EMEA]

Completed - The scheduled maintenance has been completed.
May 12, 23:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 19:30 CDT

Scheduled - ONESOURCE Indirect Compliance NextGen [EMEA] will be undergoing scheduled maintenance during this time.
May 11, 23:24 CDT

Govt Connectivity US - ABI/AES - Service Disruption

Resolved - We've received word from the CBP that this issue has been resolved.
May 12, 12:31 CDT

Identified - U.S. Customs and Border Protection (CBP) is currently experiencing MQ channel issues that are affecting the Govt Connectivity US - ABI/AES application.

We've received reports that CBP is currently working on this issue, and we will update the Status Page and send a notification to all subscribers once this issue is resolved.
May 12, 11:07 CDT

Global Trade – Pwd by Integration Point - Service Disruption

Resolved - This issue has been resolved and the application is currently working for all clients
May 12, 09:54 CDT

Investigating - We have received reports that Global Trade – Pwd by Integration Point is in a degraded state and our teams are investigating now.
May 12, 08:59 CDT

Customer Support – Global Trade - Service Disruption

Resolved - This issue has been resolved and the application is currently working for all clients
May 12, 07:27 CDT

Investigating - We have received reports that Customer Support – Global Trade is in a degraded state and our teams are investigating now.
May 11, 16:56 CDT

May 11, 2021

Global Trade – Powered by Integration Point - Service Disruption

Resolved - This issue has been resolved and the application is currently working for all clients
May 11, 12:24 CDT

Update - We are continuing to investigate this issue.
May 11, 10:12 CDT

Investigating - We have received reports that Global Trade – Pwd by Integration Point is in a degraded state and our teams are investigating now.
May 11, 09:18 CDT

May 10, 2021

Oden Policy Terminator

Completed - The scheduled maintenance has been completed.
May 10, 01:09 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 21:09 CDT

Scheduled - Oden Policy Terminator (CINCY) will be undergoing scheduled maintenance during this time.
May 4, 09:48 CDT

May 9, 2021

Oden Policy Terminator

Completed - The scheduled maintenance has been completed.
May 9, 14:56 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 10:56 CDT

Scheduled - Oden Policy Terminator will be undergoing scheduled maintenance during this time.
May 4, 09:46 CDT

Oden Online (State Rules and Regulations)

Completed - The scheduled maintenance has been completed.
May 9, 14:49 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 10:49 CDT

Scheduled - Oden Online (State Rules and Regulations) will be undergoing scheduled maintenance during this time.
May 4, 09:42 CDT

Oden Track (web)

Completed - The scheduled maintenance has been completed.
May 9, 08:48 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 04:48 CDT

Scheduled - Oden Track Customer and Oden Track Editorial will be undergoing scheduled maintenance during this time.
May 4, 09:40 CDT

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

ONESOURCE Determination Enterprise Cloud - Service degradation

Resolved - This issue has been resolved and the application is currently working for all clients.
May 6, 18:48 CDT

Identified - We are still working on the intermittent access issue for ONESOURCE Determination - Enterprise cloud (AMER and EMEA) and ONESOURCE Determination - Original Dedicated cloud (EMEA) customers. You might not be able to access the ONESOURCE Determination user interface after signing into the ONESOURCE platform, and you may experience intermittent disruptions in access. Requests may take multiple tries.

We will update the Status Page and send out a notification to all subscribers once this issue is resolved.
May 6, 16:52 CDT

ONESOURCE Determination - Service degradation

Resolved - This issue has been resolved and the application is currently working for all clients
May 6, 15:56 CDT

Identified - ONESOURCE Determination is in a degraded state, and you may experience issues accessing the product. We apologize for the disruption. We are working with our third party vendor to resolve the issue.

We will update the Status Page and send out a notification to all subscribers once this issue is resolved.
May 6, 13:55 CDT

ONESOURCE Fringe Benefits Tax NextGen [APAC]

Completed - The scheduled maintenance has been completed.
May 6, 10:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 06:01 CDT

Scheduled - ONESOURCE Fringe Benefits Tax NextGen [APAC] will be undergoing scheduled maintenance during this time.
May 5, 23:03 CDT

May 5, 2021

No incidents reported.

May 4, 2021

ONESOURCE Corporate Tax NextGen [APAC]

Completed - The scheduled maintenance has been completed.
May 4, 14:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 10:30 CDT

Scheduled - ONESOURCE Corporate Tax NextGen [APAC] will be undergoing scheduled maintenance during this time.
May 3, 06:27 CDT

BEPS Action Manager - Service Disruption

Resolved - This issue has been resolved and the application is currently working for all clients
May 4, 09:43 CDT

Identified - BEPS Action Manager is in a degraded state, and you may experience issues accessing the product. We apologize for the disruption. Our teams are working to fix this as soon as possible.

We will update the Status Page and send out a notification to all subscribers once this issue is resolved.
May 4, 03:21 CDT

Property Tax - Service Disruption

Resolved - This issue has been resolved and the application is currently working for all clients
May 4, 08:01 CDT

Identified - ONESOURCE Property Tax is unavailable. We apologize for the disruption. Our teams are working to fix this as soon as possible.

We will update the Status Page and send out a notification to all subscribers once this issue is resolved.
May 4, 07:46 CDT

ONESOURCE Corporate Tax NextGen [EMEA]

Completed - The scheduled maintenance has been completed.
May 4, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 20:01 CDT

Scheduled - ONESOURCE Corporate Tax NextGen [EMEA] will be undergoing scheduled maintenance during this time.
May 3, 06:27 CDT

May 3, 2021

May 2, 2021

ONESOURCE GTM pwd by Integration Point (AMERS/EMEA/APAC)

Completed - The scheduled maintenance has been completed.
May 2, 17:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 05:00 CDT

Scheduled - Thomson Reuters will be performing scheduled server patching and maintenance to the US and Germany Data Centers on Sunday, May 2, 2021 beginning at 5:00 am CENTRAL/6:00 am EASTERN. The updates which will be performed during this maintenance window are expected to result in three occurrences of downtime, each lasting up to 30 minutes.

If you have questions or concerns regarding this maintenance, please email us at IntegrationPoint@ThomsonReuters.com.
Apr 21, 14:32 CDT

May 1, 2021

No incidents reported.

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