ONESOURCE Statutory Reporting [AMERS]
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 00:30 CST
Scheduled - ONESOURCE Statutory Reporting [AMERS] will be undergoing scheduled maintenance during this time.
GoSystem Tax RS
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 00:00 CST
Scheduled - GoSystem Tax RS will be undergoing maintenance on Friday, Dec 3rd between 12:00am – 4:00am CST.
ONESOURCE Income Tax
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 00:00 CST
Scheduled - ONESOURCE Income Tax will be undergoing maintenance on Friday, Dec 3rd between 12:00am – 2:00am CST.
General Ledger Manager [AMERS]
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 21:31 CST
Scheduled - GLM will be undergoing maintenance Dec 2, 2021 9:30 PM CT – 03:30 AM CT
ONESOURCE Statutory Reporting [EMEA]
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 21:30 CST
Scheduled - ONESOURCE Statutory Reporting [EMEA] will be undergoing scheduled maintenance during this time.
Platform Operational
AMERS (onesourcetax.com) Operational
AMERS (onesourcelogin.com) Operational
AMERS UAT (uat.onesourcetax.com) Operational
AMERS UAT (uat.onesourcelogin.com) Operational
APAC (apac1.onesourcetax.com) Operational
APAC (onesourcelogin.com.au) Operational
EMEA (emea1.onesourcetax.com) Operational
EMEA (onesourcelogin.eu) Operational
WorkFlow Tools Under Maintenance
AMERS Audit Manager Operational
AMERS Calendar Operational
AMERS Calendar Classic Operational
AMERS DataFlow Operational
AMERS FileRoom Operational
AMERS General Ledger Manager Under Maintenance
AMERS R&D Tax Credit Manager Operational
AMERS WorkFlow Manager Operational
AMERS Workpapers Operational
AMERS User Administration Operational
APAC Audit Manager Operational
APAC Calendar Operational
APAC Calendar Classic Operational
APAC DataFlow Operational
APAC FileRoom Operational
APAC R&D Tax Credit Manager Operational
APAC WorkFlow Manager Operational
APAC Workpapers Operational
APAC User Administration Operational
EMEA Audit Manager Operational
EMEA Calendar Operational
EMEA Calendar Classic Operational
EMEA DataFlow Operational
EMEA FileRoom Operational
EMEA General Ledger Manager Operational
EMEA R&D Tax Credit Manager Operational
EMEA WorkFlow Manager Operational
EMEA Workpapers Operational
EMEA User Administration Operational
Direct Tax Under Maintenance
AMERS (web) BEPS Action Manager Operational
AMERS DAC6 Reporter Operational
AMERS Data Query Operational
AMERS Documenter/Benchmark (legacy) Operational
AMERS GoSystem Tax RS Under Maintenance
AMERS GoSystem Tax RS API Operational
AMERS Income Tax Under Maintenance
AMERS Income Tax API Operational
AMERS Intercompany Agreements Operational
AMERS Operational Transfer Pricing Operational
AMERS (v2014) Operational Transfer Pricing Operational
AMERS State Apportionment Operational
AMERS (legacy) Statutory Reporting Operational
AMERS (web) Statutory Reporting Under Maintenance
AMERS Tax Provision Operational
AMERS Tax Provision (v2014 and below) Operational
AMERS Transfer Pricing Documenter Operational
AMERS Uncertain Tax Positions Operational
APAC (legacy) Corporate Tax Operational
APAC (web) Corporate Tax Operational
APAC (web) E-filing Manager (Corporate Tax) Operational
APAC (legacy) Fringe Benefits Tax Operational
APAC (web) Fringe Benefits Tax Operational
APAC (legacy) Statutory Reporting Operational
APAC (web) Statutory Reporting Operational
APAC Tax Provision Operational
APAC (v2014) Tax Provision Operational
APAC Trusts (AU) Operational
APAC Uncertain Tax Positions Operational
EMEA (web) BEPS Action Manager Operational
EMEA (legacy) Corporate Tax Operational
EMEA (web) Corporate Tax Operational
EMEA (web) E-filing Manager (Corporate Tax) Operational
EMEA DAC6 Reporter Operational
EMEA Intercompany Agreements Operational
EMEA (legacy) Statutory Reporting Operational
EMEA (web) Statutory Reporting Under Maintenance
EMEA Tax Provision Operational
EMEA  (v2014) Tax Provision Operational
EMEA Transfer Pricing Documenter Operational
EMEA Uncertain Tax Positions Operational
Global Trade Operational
Global Trade Content Operational
Global Trade - LATAM Operational
Global Trade - pwd by Integration Point Operational
Govt Connectivity BE - PLDA Operational
Govt Connectivity DE - ATLAS Operational
Govt Connectivity FR - DELTA Operational
Govt Connectivity MX - SAAI/COVE Operational
Govt Connectivity NL - AGS Operational
Govt Connectivity UK - CHIEF/CDS Operational
Govt Connectivity US - ABI/AES Operational
GTM Platform Operational
Implementation Environment Operational
ONESOURCE Classifier Operational
Transports AS2 Operational
Transports Client Interchange Web Service Operational
Transports FTP Operational
Indirect Tax Operational
ONESOURCE Determination Enterprise Cloud (AMER) ? Operational
ONESOURCE Determination Original Cloud (AMER) ? Operational
ONESOURCE Determination Original Dedicated Cloud (AMER) ? Operational
ONESOURCE Determination Enterprise Cloud (EMEA) ? Operational
ONESOURCE Determination Original Dedicated Cloud (EMEA) ? Operational
Certificate Manager Original Cloud ? Operational
Certificate Manager Enterprise Cloud ? Operational
Reports and Analytics Enterprise Cloud ? Operational
Reporting - Original Cloud ? Operational
US Tax Content ? Operational
Canada Tax Content ? Operational
International Tax Content ? Operational
Content Extract ? Operational
Fast Sales Tax ? Operational
ONESOURCE Property Tax ? Operational
ONESOURCE Sales and Use Tax Compliance (AMER) ? Operational
ONESOURCE Indirect Compliance (APAC) ? Operational
APAC (web) E-filing Manager (Indirect Compliance) Operational
ONESOURCE Indirect Compliance (EMEA) ? Operational
EMEA (web) E-filing Manager (Indirect Compliance) Operational
ONESOURCE Determination - On Premise ? Operational
ONESOURCE Determination (APAC) ? Operational
IDT Integrations ? Operational
Address Validation Service Operational
BigCommerce Operational
Data File Integrator - Enterprise Cloud Operational
Data File Integrator - Original Cloud Operational
Microsoft Dynamics 365 - Commerce Cloud Operational
Microsoft Dynamics 365FOE Operational
Microsoft Dynamics AX 2012 Operational
Microsoft Dynamics GP Operational
NetSuite Legacy/Direct Operational
NetSuite SuiteTax Operational
Oracle EBS R12 Operational
Oracle Fusion Tax Cloud - 1.x Operational
Oracle Fusion Tax Cloud - 2.x Operational
SAP 5.2B Basic (RFC) Operational
SAP Ariba - Cloud Operational
SAP Ariba - OnPremise Operational
SAP Ariba - Original cloud Operational
SAP C4/HANA Commerce Cloud Operational
SAP Global Next Operational
SAP Global Tax Service Operational
SAP US Tax S4/HANA Cloud Operational
Trust & Info Rptg Operational
AMERS NRA - FNIS & Users Website Operational
AMERS Tax Information Reporting Operational
AMERS Trust Tax Operational
AMERS Trust Tax Insight Operational
Legal Solutions Operational
AMERS LEGAL ONE Operational
AMERS Legal Tracker Operational
ANZ Legal Tracker Operational
APAC Legal Tracker Operational
EMEA Legal Tracker Operational
Risk Solutions Operational
AMERS Compliance Learning Operational
AMERS Oden Online (State Rules and Regulations) Operational
AMERS Oden Policy Terminator Operational
AMERS Oden Track (web) Operational
AMERS Regulatory Intelligence Operational
ANZ Compliance Learning Operational
APAC Compliance Learning Operational
APAC Regulatory Intelligence Operational
EMEA Compliance Learning Operational
EMEA Regulatory Intelligence Operational
Tax Brazil Operational
Checkpoint Corporate Operational
EFD-REINF Operational
MASTERSAF DW | MASTERSAF GF Operational
ONESOURCE DFe Operational
ONESOURCE ECF Operational
ONESOURCE eSOCIAL Operational
ONESOURCE Smart Operational
ONESOURCE Tax Analyser Operational
Tax One Operational
Tax One for SAP® solutions Operational
Customer Support Operational
Platform & Workflow Tools Operational
Direct Tax Operational
LATAM Direct Tax Operational
Global Trade Operational
LATAM Global Trade Operational
Indirect Tax Operational
Trust & Info Rptg Operational
Legal Solutions Operational
LATAM Legal Solutions Operational
Risk Solutions Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ONESOURCE Determination - Original 5.13.3.0 release Oct 21, 15:15-15:16 CST
Thomson Reuters is pleased to announce the release of 5.13.3.0 for ONESOURCE Determination – Original. Please click here to access the Release Notes.
ONESOURCE Determination – Original cloud (Dedicated) and On-premise customers can visit this Knowledge Base article and refer to this Guide to learn more on how to adopt this new version.
Posted on Oct 21, 15:10 CDT
Certificate Manager - Original 2.2.0.0 release Nov 19, 16:30-16:35 CST
Thomson Reuters is pleased to announce the release of 2.2.0.0 for Certificate Manager – Original. Please click here Release Notes.
Certificate Manager – Original Cloud customers can visit this Knowledge Base article and refer to this Guide to learn more on how to adopt this new version.
Posted on Nov 19, 16:25 CST
ONESOURCE GTM pwrd by Integration Point - Server Maintenance for US and Germany Data Center Dec 5, 02:00-14:00 CST
Thomson Reuters will be performing scheduled server patching and maintenance to the US and Germany Data Centers on Sunday, December 5, 2021 beginning at 2:00 am CENTRAL/3:00 am EASTERN. The updates which will be performed during this maintenance window are expected to result in three occurrences of downtime, each lasting up to 30 minutes, during the maintenance window.

If you have questions or concerns regarding this maintenance, please email us at IntegrationPoint@ThomsonReuters.com.
Posted on Nov 22, 15:05 CST
ONESOURCE Statutory Reporting (Legacy) [EMEA] Dec 5, 21:30 - Dec 6, 01:30 CST
ONESOURCE Statutory Reporting (Legacy) [EMEA] will be undergoing scheduled maintenance during this time.
Posted on Dec 2, 04:25 CST
ONESOURCE DETERMINATION – ENTERPRISE CLOUD DATABASE MIGRATION IN NON-PRODUCTION ENVIRONMENT ON FRIDAY JANUARY 7, 2022 Jan 7, 10:00-19:00 CST
ONESOURCE Indirect Tax is planning a database migration event for the ONESOURCE Determination – Enterprise cloud in the EMEA Non-production (UAT) environment on Friday January 7, 2022. During the migration window, customers will not be able to access a) the ONESOURCE Indirect Tax user interface starting at 5 PM CET (Central European Time) and b) the ONESOURCE Determination tax calculation service starting at 8 PM CET until the completion of the migration at 2 AM CET. Please click
here to learn more about the event and how it is impacting your operations.
Posted on Nov 10, 16:08 CST
ONESOURCE DETERMINATION – ENTERPRISE CLOUD DATABASE MIGRATION IN NON-PRODUCTION ENVIRONMENT ON FRIDAY JANUARY 14, 2022 Jan 14, 20:00 - Jan 15, 05:00 CST
ONESOURCE Indirect Tax is planning a database migration event for the ONESOURCE Determination – Enterprise cloud in the AMER Non-production (UAT) environment on Friday January 14, 2022. During the migration window, customers will not be able to access a) the ONESOURCE Indirect Tax user interface starting at 8 AM CST and b) the ONESOURCE Determination tax calculation service starting at 11 AM CST until the completion of the migration at 5 PM CST. Please click here to learn more about the event and how it is impacting your operations.
Posted on Nov 2, 15:48 CDT
ONESOURCE DETERMINATION – ENTERPRISE CLOUD DATABASE MIGRATION IN PRODUCTION ENVIRONMENT ON SATURDAY FEBRUARY 12, 2022 Feb 11, 21:00 - Feb 12, 06:00 CST
ONESOURCE Indirect Tax is planning a database migration event for the ONESOURCE Determination – Enterprise cloud in the EMEA Production environment on Saturday February 12, 2022. During the migration window, customers will not be able to access a) the ONESOURCE Indirect Tax user interface starting at 4 AM CET (Central European Time) and b) the ONESOURCE Determination tax calculation service starting at 7AM CET until the completion of the migration at 1PM CET. Please click
here to learn more about the event and how it is impacting your operations.
Posted on Nov 10, 16:08 CST
ONESOURCE DETERMINATION – ENTERPRISE CLOUD DATABASE MIGRATION IN PRODUCTION ENVIRONMENT ON FRIDAY FEBRUARY 18, 2022 Feb 18, 20:00 - Feb 19, 05:00 CST
ONESOURCE Indirect Tax is planning a database migration event for the ONESOURCE Determination – Enterprise cloud in the AMER Production environment on Friday February 18, 2022. During the migration window, customers will not be able to access a) the ONESOURCE Indirect Tax user interface starting at 8 PM CST and b) the ONESOURCE Determination tax calculation service starting at 11 PM CST until the completion of the migration at 5 AM CST. Please click here to learn more about the event and how it is impacting your operations.
Posted on Nov 2, 15:48 CDT
Past Incidents
Dec 3, 2021

Unresolved incidents: ONESOURCE Statutory Reporting [AMERS], GoSystem Tax RS, ONESOURCE Income Tax.

Dec 2, 2021
ONESOURCE Data Query
Completed - The scheduled maintenance has been completed.
Dec 2, 20:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 16:00 CST
Scheduled - ONESOURCE Data Query will be undergoing maintenance on Thursday, Dec 2nd between 4:00pm – 8:00pm CST.
Nov 19, 16:14 CST
Degraded Performance for Content
Resolved - This incident has been resolved.
Dec 2, 12:22 CST
Update - Disruptions are mitigated with continued monitoring.
Dec 2, 11:02 CST
Investigating - We are currently investigating potentially degraded performance for Content within the Germany Data Center. This only affects the Germany Data Center. Teams are currently monitoring.
Dec 2, 10:02 CST
ONESOURCE Statutory Reporting [APAC]
Completed - The scheduled maintenance has been completed.
Dec 2, 08:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 04:01 CST
Scheduled - ONESOURCE Statutory Reporting [APAC] will be undergoing scheduled maintenance during this time.
Dec 2, 02:44 CST
General Ledger Manager [EMEA]
Completed - The scheduled maintenance has been completed.
Dec 2, 03:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 21:30 CST
Scheduled - GLM will be undergoing maintenance Dec 1, 2021 9:30 PM CT – 03:30 AM CT
Nov 29, 11:15 CST
Dec 1, 2021
Nov 30, 2021
Emergency maintenance in UAT for ONESOURCE Determination Enterprise cloud – Nov 30, 2021
Completed - The scheduled maintenance has been completed.
Nov 30, 20:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 17:00 CST
Scheduled - ONESOURCE Indirect Tax is performing an emergency maintenance in the Non-production (UAT) environment for ONESOURCE Determination Enterprise cloud on Tuesday November 30, 2021. This maintenance will start at 5 PM CST and be completed by 8 PM CST. At 7:15 PM there will be an interruption to the tax calculation service for no more than 2 mins. This maintenance DOES NOT impact the production environment. We apologize for this short notice and the inconvenience caused to our customers.
Nov 30, 11:15 CST
ONESOURCE Income Tax
Completed - The scheduled maintenance has been completed.
Nov 30, 05:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 21:00 CST
Scheduled - ONESOURCE Income Tax will be undergoing maintenance on Monday, Nov 29th from 9:00pm CST to Tuesday, Nov 30th 5:00am CST.
Nov 12, 16:52 CST
Nov 29, 2021
ONESOURCE Indirect Compliance [APAC]
Completed - The scheduled maintenance has been completed.
Nov 29, 12:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 08:01 CST
Scheduled - ONESOURCE Indirect Compliance [APAC] will be undergoing scheduled maintenance during this time.
Nov 22, 04:11 CST
ONESOURCE Indirect Compliance [EMEA]
Completed - The scheduled maintenance has been completed.
Nov 29, 00:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 20:30 CST
Scheduled - ONESOURCE Indirect Compliance [EMEA] will be undergoing scheduled maintenance during this time.
Nov 22, 04:08 CST
Nov 28, 2021
ONESOURCE Trust Tax System Maintenance Scheduled for November 27-28 (AMERS)
Completed - The scheduled maintenance has been completed.
Nov 28, 10:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 20:00 CST
Scheduled - ONESOURCE Trust Tax and Trust Tax Insight will be unavailable from 8:00 P.M. (CT) on Saturday, November 27, 2021 until 10:00 A.M. (CT) on Sunday, November 28, 2021. We appreciate your understanding while we perform this necessary maintenance.
Nov 25, 12:08 CST
Nov 27, 2021
Nov 26, 2021
ONESOURCE Fringe Benefits Tax NextGen [APAC]
Completed - The scheduled maintenance has been completed.
Nov 26, 08:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 04:30 CST
Scheduled - ONESOURCE Fringe Benefits Tax NextGen [APAC] will be undergoing scheduled maintenance during this time.
Nov 21, 23:39 CST
ONESOURCE Property Tax
Completed - The scheduled maintenance has been completed.
Nov 26, 07:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 19:01 CST
Scheduled - Thomson Reuters will be performing server maintenance for ONESOURCE Property Tax. Users will not be able to access the product during the maintenance window. We apologize in advance if this downtime causes any inconvenience.
Nov 15, 10:09 CST
Nov 25, 2021
Nov 24, 2021

No incidents reported.

Nov 23, 2021
ONESOURCE Platform [AMERS]
Completed - The scheduled maintenance has been completed.
Nov 23, 05:03 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 00:01 CST
Scheduled - ONESOURCE Platform will be undergoing maintenance starting Tuesday Nov 23, 2021 – 12 AM CT to Tuesday Nov 23, 2021 – 5 AM CT.
Nov 22, 17:39 CST
ONESOURCE Statutory Reporting [AMERS]
Completed - The scheduled maintenance has been completed.
Nov 23, 04:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 00:30 CST
Scheduled - ONESOURCE Statutory Reporting [AMERS] will be undergoing scheduled maintenance during this time.
Nov 18, 04:32 CST
ONESOURCE Statutory Reporting [EMEA]
Completed - The scheduled maintenance has been completed.
Nov 23, 01:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 21:30 CST
Scheduled - ONESOURCE Statutory Reporting [EMEA] will be undergoing scheduled maintenance during this time.
Nov 18, 04:01 CST
Nov 22, 2021
ONESOURCE Statutory Reporting [APAC]
Completed - The scheduled maintenance has been completed.
Nov 22, 08:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 04:01 CST
Scheduled - ONESOURCE Statutory Reporting [APAC] will be undergoing scheduled maintenance during this time.
Nov 18, 01:21 CST
Compliance Learning - AMERS/EMEA/APAC - Service Disruption
Resolved - This incident has been resolved.
Nov 22, 06:27 CST
Investigating - We have received reports that Compliance Learning - AMERS/EMEA/APAC - is in a degraded state and our teams are investigating now.
Nov 15, 04:19 CST
Tax Provision (v2014 and below)
Completed - The scheduled maintenance has been completed.
Nov 22, 04:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 20:30 CST
Scheduled - Tax Provision customers may experience intermittent outage due to updates
Nov 4, 15:01 CDT
Nov 21, 2021
ONESOURCE GTM pwd by Integration Point -- TEST/IMPLEMENTATION ONLY
Completed - The scheduled maintenance has been completed.
Nov 21, 16:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 06:01 CST
Scheduled - Thomson Reuters will be performing an scheduled maintenance on Sunday, November 21, 2021, beginning at 7:00 am Eastern/6:00 am Central. This maintenance will be to address Windows updates and apply patches on all IMPLEMENTATION and TEST instances only in the on-premise environments. During the maintenance window, there will be 3 periods of downtime lasting 30 minutes each.

Please note - PRODUCTION will not be affected by this maintenance, this is for IMPLEMENTATION and TEST only.

If you have any questions, please contact us at IntegrationPoint@ThomsonReuters.com
Nov 12, 14:53 CST
Nov 20, 2021
ONESOURCE Property Tax
Completed - The scheduled maintenance has been completed.
Nov 20, 23:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 20:02 CST
Scheduled - Thomson Reuters will be performing server maintenance for ONESOURCE Property Tax. Users will not be able to access the product during the maintenance window. We apologize in advance if this downtime causes any inconvenience.
Nov 15, 10:08 CST
Nov 19, 2021
Reports and Analytics Enterprise Cloud - Service Disruption
Resolved - This incident has been resolved.
Nov 19, 12:56 CST
Investigating - We have received reports that Reports and Analytics Enterprise Cloud is in a degraded state and our teams are investigating now.
Nov 19, 12:29 CST
ONESOURCE Indirect Compliance [EMEA]
Completed - The scheduled maintenance has been completed.
Nov 19, 00:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 20:30 CST
Scheduled - ONESOURCE Indirect Compliance [EMEA] will be undergoing scheduled maintenance during this time.
Nov 18, 06:22 CST
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