All Systems Operational
Platform Operational
AMERS (onesourcetax.com) Operational
AMERS (onesourcelogin.com) Operational
AMERS UAT (uat.onesourcetax.com) Operational
AMERS UAT (uat.onesourcelogin.com) Operational
APAC (apac1.onesourcetax.com) Operational
APAC (onesourcelogin.com.au) Operational
EMEA (emea1.onesourcetax.com) Operational
EMEA (onesourcelogin.eu) Operational
WorkFlow Tools Operational
AMERS Audit Manager Operational
AMERS Calendar Operational
AMERS Calendar Classic Operational
AMERS DataFlow Operational
AMERS FileRoom Operational
AMERS General Ledger Manager Operational
AMERS R&D Tax Credit Manager Operational
AMERS WorkFlow Manager Operational
AMERS Workpapers Operational
AMERS User Administration Operational
APAC Audit Manager Operational
APAC Calendar Operational
APAC Calendar Classic Operational
APAC DataFlow Operational
APAC FileRoom Operational
APAC R&D Tax Credit Manager Operational
APAC WorkFlow Manager Operational
APAC Workpapers Operational
APAC User Administration Operational
EMEA Audit Manager Operational
EMEA Calendar Operational
EMEA Calendar Classic Operational
EMEA DataFlow Operational
EMEA FileRoom Operational
EMEA General Ledger Manager Operational
EMEA R&D Tax Credit Manager Operational
EMEA WorkFlow Manager Operational
EMEA Workpapers Operational
EMEA User Administration Operational
Direct Tax Operational
AMERS (web) BEPS Action Manager Operational
AMERS DAC6 Reporter Operational
AMERS Data Query Operational
AMERS Documenter/Benchmark (legacy) Operational
AMERS GoSystem Tax RS Operational
AMERS GoSystem Tax RS API Operational
AMERS Income Tax Operational
AMERS Income Tax API Operational
AMERS Intercompany Agreements Operational
AMERS Operational Transfer Pricing Operational
AMERS (v2014) Operational Transfer Pricing Operational
AMERS State Apportionment Operational
AMERS (legacy) Statutory Reporting Operational
AMERS (web) Statutory Reporting Operational
AMERS Tax Provision Operational
AMERS Tax Provision (v2014 and below) Operational
AMERS Transfer Pricing Documenter Operational
AMERS Uncertain Tax Positions Operational
APAC (legacy) Corporate Tax Operational
APAC (web) Corporate Tax Operational
APAC (web) E-filing Manager (Corporate Tax) Operational
APAC (legacy) Fringe Benefits Tax Operational
APAC (web) Fringe Benefits Tax Operational
APAC (legacy) Statutory Reporting Operational
APAC (web) Statutory Reporting Operational
APAC Tax Provision Operational
APAC (v2014) Tax Provision Operational
APAC Trusts (AU) Operational
APAC Uncertain Tax Positions Operational
EMEA (web) BEPS Action Manager Operational
EMEA (legacy) Corporate Tax Operational
EMEA (web) Corporate Tax Operational
EMEA (web) E-filing Manager (Corporate Tax) Operational
EMEA DAC6 Reporter Operational
EMEA Intercompany Agreements Operational
EMEA (legacy) Statutory Reporting Operational
EMEA (web) Statutory Reporting Operational
EMEA Tax Provision Operational
EMEA  (v2014) Tax Provision Operational
EMEA Transfer Pricing Documenter Operational
EMEA Uncertain Tax Positions Operational
Global Trade Operational
Global Trade Content Operational
Global Trade - LATAM Operational
Global Trade - pwd by Integration Point Operational
Govt Connectivity BE - PLDA Operational
Govt Connectivity DE - ATLAS Operational
Govt Connectivity FR - DELTA Operational
Govt Connectivity MX - SAAI/COVE Operational
Govt Connectivity NL - AGS Operational
Govt Connectivity UK - CHIEF/CDS Operational
Govt Connectivity US - ABI/AES Operational
GTM Platform Operational
Implementation Environment Operational
ONESOURCE Classifier Operational
Transports AS2 Operational
Transports Client Interchange Web Service Operational
Transports FTP Operational
Indirect Tax Operational
ONESOURCE Determination Enterprise Cloud (AMER) ? Operational
ONESOURCE Determination Original Cloud (AMER) ? Operational
ONESOURCE Determination Original Dedicated Cloud (AMER) ? Operational
ONESOURCE Determination Enterprise Cloud (EMEA) ? Operational
ONESOURCE Determination Original Dedicated Cloud (EMEA) ? Operational
Certificate Manager Original Cloud ? Operational
Certificate Manager Enterprise Cloud ? Operational
Reports and Analytics Enterprise Cloud ? Operational
Reporting - Original Cloud ? Operational
US Tax Content ? Operational
Canada Tax Content ? Operational
International Tax Content ? Operational
Content Extract ? Operational
Fast Sales Tax ? Operational
ONESOURCE Property Tax ? Operational
ONESOURCE Sales and Use Tax Compliance (AMER) ? Operational
ONESOURCE Indirect Compliance (APAC) ? Operational
APAC (web) E-filing Manager (Indirect Compliance) Operational
ONESOURCE Indirect Compliance (EMEA) ? Operational
EMEA (web) E-filing Manager (Indirect Compliance) Operational
ONESOURCE Determination - On Premise ? Operational
ONESOURCE Determination (APAC) ? Operational
IDT Integrations ? Operational
Address Validation Service Operational
BigCommerce Operational
Data File Integrator - Enterprise Cloud Operational
Data File Integrator - Original Cloud Operational
Microsoft Dynamics 365 - Commerce Cloud Operational
Microsoft Dynamics 365FOE Operational
Microsoft Dynamics AX 2012 Operational
Microsoft Dynamics GP Operational
NetSuite Legacy/Direct Operational
NetSuite SuiteTax Operational
Oracle EBS R12 Operational
Oracle Fusion Tax Cloud - 1.x Operational
Oracle Fusion Tax Cloud - 2.x Operational
SAP 5.2B Basic (RFC) Operational
SAP Ariba - Cloud Operational
SAP Ariba - OnPremise Operational
SAP Ariba - Original cloud Operational
SAP C4/HANA Commerce Cloud Operational
SAP Global Next Operational
SAP Global Tax Service Operational
SAP US Tax S4/HANA Cloud Operational
Trust & Info Rptg Operational
AMERS NRA - FNIS & Users Website Operational
AMERS Tax Information Reporting Operational
AMERS Trust Tax Operational
AMERS Trust Tax Insight Operational
Legal Solutions Operational
AMERS LEGAL ONE Operational
AMERS Legal Tracker Operational
ANZ Legal Tracker Operational
APAC Legal Tracker Operational
EMEA Legal Tracker Operational
Risk Solutions Operational
AMERS Compliance Learning Operational
AMERS Oden Online (State Rules and Regulations) Operational
AMERS Oden Policy Terminator Operational
AMERS Oden Track (web) Operational
AMERS Regulatory Intelligence Operational
ANZ Compliance Learning Operational
APAC Compliance Learning Operational
APAC Regulatory Intelligence Operational
EMEA Compliance Learning Operational
EMEA Regulatory Intelligence Operational
Tax Brazil Operational
Checkpoint Corporate Operational
EFD-REINF Operational
MASTERSAF DW | MASTERSAF GF Operational
ONESOURCE DFe Operational
ONESOURCE ECF Operational
ONESOURCE eSOCIAL Operational
ONESOURCE Smart Operational
ONESOURCE Tax Analyser Operational
Tax One Operational
Tax One for SAP® solutions Operational
Customer Support Operational
Platform & Workflow Tools Operational
Direct Tax Operational
LATAM Direct Tax Operational
Global Trade Operational
LATAM Global Trade Operational
Indirect Tax Operational
Trust & Info Rptg Operational
Legal Solutions Operational
LATAM Legal Solutions Operational
Risk Solutions Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ONESOURCE Indirect Compliance [EMEA] Jul 7, 21:30 - Jul 8, 01:30 CDT
ONESOURCE Indirect Compliance [EMEA] will be undergoing scheduled maintenance during this time.
Posted on Jul 5, 07:10 CDT
ONESOURCE Indirect Compliance [APAC] Jul 8, 09:00-13:00 CDT
ONESOURCE Indirect Compliance [APAC] will be undergoing scheduled maintenance during this time.
Posted on Jul 5, 07:25 CDT
ONESOURCE GTM (pwrd by Integration Point) - US & DE Scheduled Maintenance Jul 17, 00:00-17:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 5, 12:10 CDT
Scheduled - Thomson Reuters will be performing a scheduled maintenance on Sunday, July 17, 2022 beginning at 1:00 am Eastern. This maintenance will be for the US and Germany Data Centers production servers. During this maintenance window, clients can expect intermittent down times where the application will be not be reachable.

If you have questions or concerns regarding this maintenance, please send an email to IntegrationPoint@ThomsonReuters.com.
Jul 5, 08:57 CDT
ONESOURCE Income Tax Jul 22, 00:00-01:30 CDT
ONESOURCE Income Tax will be undergoing maintenance on Friday, July 22nd between 12:00am – 1:30am CST.
Posted on Jan 4, 16:58 CST
ONESOURCE Platform Security Maintenance Application server patching for the month July Jul 22, 00:00-04:00 CDT
ONESOURCE Platform will be undergoing maintenance for 4 hours during AMER Application servers patching.
Posted on Jun 9, 13:29 CDT
GoSystem Tax RS Jul 22, 19:00 - Jul 23, 07:00 CDT
GoSystem RS will be undergoing scheduled maintenance between Friday, July 22nd , 7:00pm – Saturday, July 23rd 7:00am and will be unavailable for use during this time.
Posted on Jun 6, 15:46 CDT
ONESOURCE Income Tax Jul 22, 19:00 - Jul 23, 07:00 CDT
ONESOURCE Income Tax will be undergoing scheduled maintenance between Friday, July 22nd , 7:00pm – Saturday, July 23rd 7:00am and will be unavailable for use during this time.
Posted on Jun 6, 15:46 CDT
ONESOURCE Platform Security Maintenance DB server patching for the month July Jul 24, 00:00-06:00 CDT
ONESOURCE Platform have degraded performance for 6 hours during AMER DB servers patching.
Posted on Jun 9, 13:30 CDT
OSPI Platform – APAC Production release for July Jul 27, 09:00-13:00 CDT
ONESOURCE Platform will be undergoing maintenance during the release window
Posted on Jun 28, 16:41 CDT
OSPI Platform – AMEA Production release for July Jul 27, 19:00-23:00 CDT
ONESOURCE Platform will be undergoing maintenance during the release window
Posted on Jun 28, 16:41 CDT
ONESOURCE Platform PROD July Monthly Maintenance release Jul 28, 00:00-04:00 CDT
ONESOURCE Platform will be undergoing maintenance during the release window
Posted on Jun 9, 13:29 CDT
ONESOURCE Platform Security Maintenance Application server patching for the month August Aug 19, 00:00-04:00 CDT
ONESOURCE Platform will be undergoing maintenance for 4 hours during AMER Application servers patching.
Posted on Jun 9, 13:29 CDT
ONESOURCE Platform Security Maintenance DB server patching for the month August Aug 21, 00:00-06:00 CDT
ONESOURCE Platform have degraded performance for 6 hours during AMER DB servers patching.
Posted on Jun 9, 13:30 CDT
ONESOURCE Platform PROD August Monthly Maintenance release Aug 25, 00:00-04:00 CDT
ONESOURCE Platform will be undergoing maintenance during the release window
Posted on Jun 9, 13:29 CDT
ONESOURCE Income Tax Aug 26, 00:00-01:30 CDT
ONESOURCE Income Tax will be undergoing maintenance on Friday, Aug 26th between 12:00am – 1:30am CST.
Posted on Jan 4, 16:58 CST
ONESOURCE Platform PROD September Monthly Maintenance release Sep 22, 00:00-04:00 CDT
ONESOURCE Platform will be undergoing maintenance during the release window
Posted on Jun 9, 13:30 CDT
ONESOURCE Income Tax Sep 23, 00:00-01:30 CDT
ONESOURCE Income Tax will be undergoing maintenance on Friday, Sept 23rd between 12:00am – 1:30am CST.
Posted on Jan 4, 16:58 CST
ONESOURCE Income Tax Oct 28, 00:00-01:30 CDT
ONESOURCE Income Tax will be undergoing maintenance on Friday, Oct 28th between 12:00am – 1:30am CST.
Posted on Jan 4, 16:58 CST
Past Incidents
Jul 5, 2022
ONESOURCE Statutory Reporting [APAC]
Completed - The scheduled maintenance has been completed.
Jul 5, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 05:00 CDT
Scheduled - ONESOURCE Statutory Reporting [APAC] will be undergoing scheduled maintenance from Tuesday Jul 5th 20:00 AEST to Wednesday Jul 6th 02:00 AEST.
Jul 2, 07:25 CDT
ONESOURCE Statutory Reporting [EMEA]
Completed - The scheduled maintenance has been completed.
Jul 5, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 19:31 CDT
Scheduled - ONESOURCE Statutory Reporting [EMEA] will be undergoing scheduled maintenance during this time.
Jul 2, 07:12 CDT
Jul 4, 2022
APAC (ONESOURCE Corporate Tax) - Service Disruption
Resolved - This issue has been resolved and the application is currently working for all clients
Jul 4, 02:26 CDT
Investigating - We have received reports that APAC (ONESOURCE Corporate Tax) - Service Disruption is in a degraded state and our teams are investigating now.
Jul 3, 23:31 CDT
ONESOURCE Statutory Reporting [AMERS]
Completed - The scheduled maintenance has been completed.
Jul 4, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 19:30 CDT
Scheduled - ONESOURCE Statutory Reporting [AMERS] will be undergoing scheduled maintenance during this time.
Jul 2, 07:05 CDT
Jul 3, 2022
Reports and Analytics Enterprise cloud - Service Disruption
Resolved - This issue has been resolved and the application is currently working for all clients. The processing of backlog data is completed for the Reports and Analytics feature and system is now updated
Jul 3, 07:39 CDT
Update - The processing of the backlog data continues for the Reports and Analytics feature and the system is now updated through close of business end-June. Customers wishing to utilize month end data may now safely do so. The data backlog for July 1st and 2nd will continue throughout today. We will notify customers via this dashboard once this is complete.
Jul 2, 04:26 CDT
Update - Due to technical issues over night which have now been resolved, the Reports and Analytics feature is currently experiencing a delay of 42 hours. We expect June month-end data will be available to customers by 9am ET on Saturday July 2. We will keep you informed as the data transfer progresses.
Jul 1, 08:11 CDT
Update - The Reports and Analytics feature is experiencing a 39:30-hour delay in prod. We will notify you once the data transfer is caught up.
Jul 1, 03:52 CDT
Update - The Reports and Analytics feature is experiencing a 31:30-hour delay in prod. We will notify you once the data transfer is caught up."
Jun 30, 19:46 CDT
Update - The Reports and Analytics feature is experiencing a 21-hour delay in prod. We will notify you once the data transfer is caught up.
Jun 30, 11:01 CDT
Update - The Reports and Analytics feature is experiencing a 15:30-hour delay in prod. We will notify you once the data transfer is caught up.
Jun 30, 03:41 CDT
Investigating - The Reports and Analytics feature is experiencing a 12:30-hour delay in prod. We will notify you once the data transfer is caught up.
Jun 29, 19:54 CDT
Jul 2, 2022
Jul 1, 2022
ONESOURCE Statutory Reporting [APAC]
Completed - The scheduled maintenance has been completed.
Jul 1, 09:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 05:00 CDT
Scheduled - ONESOURCE Statutory Reporting [APAC] will be undergoing scheduled maintenance from Friday Jul 1st 20:00 AEST to Saturday Jul 2nd 00:00 AEST.
Jun 29, 11:35 CDT
ONESOURCE Statutory Reporting [AMERS]
Completed - The scheduled maintenance has been completed.
Jul 1, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 21:30 CDT
Scheduled - ONESOURCE Statutory Reporting [AMERS] will be undergoing scheduled maintenance during this time.
Jun 29, 11:20 CDT
ONESOURCE Income Tax
Completed - The scheduled maintenance has been completed.
Jul 1, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 00:00 CDT
Scheduled - ONESOURCE Income Tax will be undergoing maintenance on Friday, July 1st between 12:00am – 1:30am CST.
Jun 21, 15:09 CDT
Jun 30, 2022
APAC (web) Fringe Benefits Tax - Service Disruption
Resolved - This issue has been resolved and the application is currently working for all clients
Jun 30, 21:33 CDT
Update - Some customers are unable to load their data when they open the FBT application and no menu options are available. We apologize for the disruption. Our teams are working to fix this as soon as possible.

We will update the Status Page and send out a notification to all subscribers once this issue is resolved.
Jun 30, 19:15 CDT
Investigating - We have received reports that APAC (web) Fringe Benefits Tax is in a degraded state and our teams are investigating now.
Jun 30, 19:10 CDT
APAC (apac1.onesourcetax.com) - Service Disruption
Resolved - This issue has been resolved and the application is currently working for all clients
Jun 30, 21:22 CDT
Identified - APAC (apac1.onesourcetax.com) is unavailable. We apologize for the disruption. Our teams are working to fix this as soon as possible.

We will update the Status Page and send out a notification to all subscribers once this issue is resolved.
Jun 30, 19:52 CDT
ONESOURCE Income Tax Workpapers
Completed - The scheduled maintenance has been completed.
Jun 30, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 00:00 CDT
Scheduled - ONESOURCE Income Tax Workpapers will be undergoing maintenance on Thursday, June 30 between 12:00AM – 1:30AM CST
Jun 17, 14:21 CDT
Jun 29, 2022
ONESOURCE Determination - Original 5.11.1.7 release
Completed - The scheduled maintenance has been completed.
Jun 29, 15:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 15:25 CDT
Scheduled - Thomson Reuters is pleased to announce the release of 5.11.1.7 for ONESOURCE Determination – Original. Please click here to access the Release Notes.
ONESOURCE Determination – Original cloud (Dedicated) and On-premise customers can visit this Knowledge Base article and refer to this Guide to learn more on how to adopt this new version.
Jun 29, 15:20 CDT
ONESOURCE Statutory Reporting [EMEA]
Completed - The scheduled maintenance has been completed.
Jun 29, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 22:00 CDT
Scheduled - ONESOURCE Statutory Reporting [EMEA] will be undergoing scheduled maintenance during this time.
Jun 28, 09:36 CDT
ONESOURCE Tax Provision [AMERS]
Completed - The scheduled maintenance has been completed.
Jun 29, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 23:00 CDT
Scheduled - OTP users may experience intermittent outage due to maintenance activity.
Jun 23, 13:04 CDT
Reporting - Original Cloud [EMEA] - Service Disruption
Resolved - This issue has been resolved and the application is currently working for all clients
Jun 29, 00:07 CDT
Investigating - We have received reports that Reporting - Original Cloud [EMEA] is in a degraded state and our teams are investigating now.
Jun 28, 20:44 CDT
Jun 28, 2022
ONESOURCE Tax Provision [EMEA]
Completed - The scheduled maintenance has been completed.
Jun 28, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 21:00 CDT
Scheduled - OTP users may experience intermittent outage due to maintenance activity.
Jun 23, 13:04 CDT
Indirect Tax - Reports and Analytics Enterprise Cloud - Service Disruption
Resolved - This issue has been resolved and the application is currently working for all clients
Jun 28, 05:04 CDT
Update - The Reports and Analytics feature is experiencing a 7-hour delay in prod. We will notify you once the data transfer is caught up.
Jun 27, 19:34 CDT
Update - The Reports and Analytics feature is experiencing a 12 -hours of delay in prod and In PROD we caught up data up to date. We will notify you once the data transfer is caught up.
Jun 27, 14:32 CDT
Identified - The Reports and Analytics feature is experiencing a 25 -hour delay in prod. We will notify you once the data transfer is caught up
Jun 27, 04:25 CDT
Update - We are continuing to investigate this issue.
Jun 25, 18:35 CDT
Update - Reports and Analytics Enterprise cloud (under Indirect Tax) feature is experiencing a 41 - hours of delay in prod and In UAT we caught up data up to date. We will notify you once the data transfer is caught up.
Jun 25, 18:34 CDT
Update - The Reports and Analytics feature is experiencing a 51 -hours of delay in prod and In UAT we caught up data up to date. We will notify you once the data transfer is caught up.
Jun 24, 21:54 CDT
Update - The Reports and Analytics feature is experiencing a 48 -hours of delay in prod and In UAT we caught up data up to date. We will notify you once the data transfer is caught up.
Jun 24, 11:47 CDT
Update - We are continuing to investigate this issue.
Jun 23, 20:30 CDT
Update - "The Reports and Analytics feature is experiencing a 35-hour delay in prod and 11 hours delay in UAT in data update. We will notify you once the data transfer is caught up."
Jun 23, 20:26 CDT
Update - "The Reports and Analytics feature is experiencing a 35-hour delay in prod and 11 hours delay in UAT in data update. We will notify you once the data transfer is caught up."
Jun 23, 09:21 CDT
Update - The Reports and Analytics feature is experiencing a 25-hour delay in data update. We will notify you once the data transfer is caught up.
Jun 21, 10:22 CDT
Investigating - The Reports and Analytics feature is experiencing a 9-hour delay in data update. We will notify you once the data transfer is caught up.
Jun 16, 18:52 CDT
ONESOURCE Income Tax
Completed - The scheduled maintenance has been completed.
Jun 28, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 00:00 CDT
Scheduled - ONESOURCE Income Tax will be undergoing maintenance on Tuesday, June 28th between 12:00am – 1:30am CST.
Jun 24, 13:49 CDT
Jun 27, 2022
Reports and Analytics Enterprise Cloud - Service Disruption
Resolved - This incident has been resolved.
Jun 27, 14:31 CDT
Investigating - We have received reports that Reports and Analytics Enterprise Cloud is in a degraded state and our teams are investigating now.
Jun 25, 03:46 CDT
"Reports and Analytics Enterprise cloud" - Service Disruption
Resolved - This incident has been resolved.
Jun 27, 14:31 CDT
Identified - "The Reports and Analytics feature is experiencing a 33-hour delay in prod. We will notify you once the data transfer is caught up."
Jun 26, 20:55 CDT
Jun 26, 2022
ONESOURCE Global Trade (powered by Integration Point) - Test/Implementation Maintnenance (US ONLY)
Completed - The scheduled maintenance has been completed.
Jun 26, 21:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 06:00 CDT
Scheduled - Thomson Reuters will be performing a scheduled maintenance on the the Test/Implementation environment in the US Data Center only on Sunday, June 26, 2022, beginning at 7 am Eastern. During this maintenance period there will be intermittent down times and your test/implementation partners will not be accessible.

Should you have any questions or concerns, please email us at IntegrationPoint@ThomsonReuters.com
Jun 21, 07:20 CDT
ONESOURCE Trust Tax System Maintenance Scheduled for June 25-26 (AMERS)
Completed - The scheduled maintenance has been completed.
Jun 26, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 20:00 CDT
Scheduled - Access to all ONESOURCE Trust Tax applications (including OFX delivery and APIs) will be suspended from 8:00 P.M. (CT) on Saturday, June 25, 2022 until 10:00 A.M. (CT) on Sunday, June 26, 2022. We appreciate your understanding while we perform this necessary maintenance.
Jun 17, 14:18 CDT
Jun 25, 2022
ONESOURCE Determination – Enterprise cloud version 2022.3 – AMER Production deployment
Completed - The scheduled maintenance has been completed.
Jun 25, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 06:00 CDT
Scheduled - Version 2022.3 is being deployed in the Production environment in the AMER region. No service interruption will be incurred with this deployment.
May 17, 14:37 CDT
Jun 24, 2022
User Administration [AMERS]
Resolved - This issue has been resolved and the application is currently working for all clients
Jun 24, 18:05 CDT
Update - We are continuing to investigate this issue.
Jun 24, 18:04 CDT
Investigating - The User Administration application is experiencing Performance degradation.
Jun 24, 12:41 CDT
ONESOURCE Determination – Enterprise cloud Reporting Records Issue
Completed - The scheduled maintenance has been completed.
Jun 24, 14:20 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 14:15 CDT
Scheduled - On May 18, Thomson Reuters deployed a production update in ONESOURCE Determination - Enterprise Cloud to improve scalability during periods of increased transaction volumes. During this update window, between 6:32 AM CDT and 9:57 PM CDT, some transactions were not transferred to our reporting database due to an issue with our database configuration. Calculations for all transactions were performed accurately. However, incomplete records in the reporting database during this window on May 18 may have impacted some customers who generated and used reports from Reports and Analytics to prepare their Sales and Use Tax, GST or VAT filings.

We advise all customers using ONESOURCE Determination - Enterprise Cloud to review your transaction records in the reporting database. Please click here for steps to follow to reprocess transactions to ensure all transactions which occurred during the update window are accounted for. You may also contact Customer Support and click on View/Create Case or Contact Us for telephone support.
Jun 24, 14:13 CDT
ONESOURCE Income Tax
Completed - The scheduled maintenance has been completed.
Jun 24, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 00:00 CDT
Scheduled - ONESOURCE Income Tax will be undergoing maintenance on Friday, June 24th between 12:00am – 1:30am CST.
Jan 4, 16:58 CST
Jun 23, 2022
ONESOURCE Platform PROD June Monthly Maintenance release
Completed - The scheduled maintenance has been completed.
Jun 23, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 00:00 CDT
Scheduled - ONESOURCE Platform will be undergoing maintenance during the release window
Jun 9, 13:04 CDT
ONESOURCE Trust Tax 22.03 Scheduled Release and System Downtime for June 22-23 (AMERS)
Completed - The scheduled maintenance has been completed.
Jun 23, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 20:00 CDT
Scheduled - Access to all ONESOURCE Trust Tax applications (including OFX delivery and APIs) will be suspended beginning at 8:00 P.M. (CT) on Wednesday, June 22, 2022. The 22.03 release of ONESOURCE Trust Tax will be available no later than 12:00 A.M. (CT) on Thursday, June 23.
Jun 17, 14:18 CDT
Jun 22, 2022
OSPI Platform – EMEA region – Major release for June
Completed - The scheduled maintenance has been completed.
Jun 22, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 18:00 CDT
Scheduled - ONESOURCE Platform will be undergoing maintenance during the release window
Jun 21, 13:58 CDT
ONESOURCE Data Query
Completed - The scheduled maintenance has been completed.
Jun 22, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 16:00 CDT
Scheduled - ONESOURCE Data Query will be undergoing maintenance on Wednesday, June 22nd between 4:00pm – 8:00pm CST.
Jun 16, 19:03 CDT
ONESOURCE Workpapers [AMER]
Completed - The scheduled maintenance has been completed.
Jun 22, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 17:00 CDT
Scheduled - ONESOURCE Workpapers will be undergoing maintenance on Wednesday, June 22nd, 5 PM - 7 PM CDT
Jun 16, 19:08 CDT
ONESOURCE Workpapers [EMEA]
Completed - The scheduled maintenance has been completed.
Jun 22, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 13:00 CDT
Scheduled - ONESOURCE Workpapers will be undergoing maintenance on Wednesday, June 22nd, 1 PM - 3 PM CDT
Jun 16, 19:08 CDT
ONESOURCE Corporate Tax NextGen [APAC]
Completed - The scheduled maintenance has been completed.
Jun 22, 14:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 10:30 CDT
Scheduled - ONESOURCE Corporate Tax NextGen [APAC] will be undergoing scheduled maintenance from Thursday Jun 23rd 01:30 AEST to Thursday Jun 23rd 05:30 AEST.
Jun 21, 03:33 CDT
OSPI Platform – APAC region – Major release for June
Completed - The scheduled maintenance has been completed.
Jun 22, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 09:00 CDT
Scheduled - ONESOURCE Platform will be undergoing maintenance during the release window
Jun 21, 13:58 CDT
ONESOURCE Workpapers [APAC]
Completed - The scheduled maintenance has been completed.
Jun 22, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 09:00 CDT
Scheduled - ONESOURCE Workpapers will be undergoing maintenance on Wednesday, June 22nd, 9 AM - 11 AM CDT
Jun 16, 19:08 CDT
ONESOURCE Corporate Tax NextGen [EMEA]
Completed - The scheduled maintenance has been completed.
Jun 22, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 21:30 CDT
Scheduled - ONESOURCE Corporate Tax NextGen [EMEA] will be undergoing scheduled maintenance during this time.
Jun 21, 03:22 CDT
Jun 21, 2022
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