All Systems Operational
Platform Operational
AMERS (onesourcetax.com) Operational
AMERS (onesourcelogin.com) Operational
AMERS UAT (uat.onesourcetax.com) Operational
AMERS UAT (uat.onesourcelogin.com) Operational
APAC (apac1.onesourcetax.com) Operational
APAC (onesourcelogin.com.au) Operational
EMEA (emea1.onesourcetax.com) Operational
EMEA (onesourcelogin.eu) Operational
WorkFlow Tools Operational
AMERS Audit Manager Operational
AMERS Calendar Operational
AMERS Calendar Classic Operational
AMERS DataFlow Operational
AMERS FileRoom Operational
AMERS General Ledger Manager Operational
AMERS R&D Tax Credit Manager Operational
AMERS WorkFlow Manager Operational
AMERS Workpapers Operational
AMERS User Administration Operational
APAC Audit Manager Operational
APAC Calendar Operational
APAC Calendar Classic Operational
APAC DataFlow Operational
APAC FileRoom Operational
APAC R&D Tax Credit Manager Operational
APAC WorkFlow Manager Operational
APAC Workpapers Operational
APAC User Administration Operational
EMEA Audit Manager Operational
EMEA Calendar Operational
EMEA Calendar Classic Operational
EMEA DataFlow Operational
EMEA FileRoom Operational
EMEA General Ledger Manager Operational
EMEA R&D Tax Credit Manager Operational
EMEA WorkFlow Manager Operational
EMEA Workpapers Operational
EMEA User Administration Operational
Direct Tax Operational
AMERS (web) BEPS Action Manager Operational
AMERS DAC6 Reporter Operational
AMERS Data Query Operational
AMERS Documenter/Benchmark (legacy) Operational
AMERS GoSystem Tax RS Operational
AMERS Income Tax Operational
AMERS Intercompany Agreements Operational
AMERS Operational Transfer Pricing Operational
AMERS (v2014) Operational Transfer Pricing Operational
AMERS State Apportionment Operational
AMERS (legacy) Statutory Reporting Operational
AMERS (web) Statutory Reporting Operational
AMERS Tax Provision Operational
AMERS Tax Provision (v2014 and below) Operational
AMERS Transfer Pricing Documenter Operational
APAC (legacy) Corporate Tax Operational
APAC (web) Corporate Tax Operational
APAC (legacy) Fringe Benefits Tax Operational
APAC (web) Fringe Benefits Tax Operational
APAC (legacy) Statutory Reporting Operational
APAC (web) Statutory Reporting Operational
APAC Tax Provision Operational
APAC (v2014) Tax Provision Operational
APAC Trusts (AU) Operational
EMEA (web) BEPS Action Manager Operational
EMEA (legacy) Corporate Tax Operational
EMEA (web) Corporate Tax Operational
EMEA DAC6 Reporter Operational
EMEA Intercompany Agreements Operational
EMEA (legacy) Statutory Reporting Operational
EMEA (web) Statutory Reporting Operational
EMEA Tax Provision Operational
EMEA  (v2014) Tax Provision Operational
EMEA Transfer Pricing Documenter Operational
Global Trade Operational
Global Trade Content Operational
Global Trade - LATAM Operational
Global Trade - pwd by Integration Point Operational
Govt Connectivity BE - PLDA Operational
Govt Connectivity DE - ATLAS Operational
Govt Connectivity FR - DELTA Operational
Govt Connectivity MX - SAAI/COVE Operational
Govt Connectivity NL - AGS Operational
Govt Connectivity UK - CHIEF/CDS Operational
Govt Connectivity US - ABI/AES Operational
GTM Platform Operational
Implementation Environment Operational
ONESOURCE Classifier Operational
Transports AS2 Operational
Transports Client Interchange Web Service Operational
Transports FTP Operational
Indirect Tax Operational
ONESOURCE Determination Enterprise Cloud (AMER) ? Operational
ONESOURCE Determination Original Cloud (AMER) ? Operational
ONESOURCE Determination Original Dedicated Cloud (AMER) ? Operational
ONESOURCE Determination Enterprise Cloud (EMEA) ? Operational
ONESOURCE Determination Original Dedicated Cloud (EMEA) ? Operational
Certificate Manager Original Cloud ? Operational
Certificate Manager Enterprise Cloud ? Operational
Reports and Analytics Enterprise Cloud ? Operational
Reporting - Original Cloud ? Operational
US Tax Content ? Operational
Canada Tax Content ? Operational
International Tax Content ? Operational
Content Extract ? Operational
Fast Sales Tax ? Operational
ONESOURCE Property Tax ? Operational
ONESOURCE Sales and Use Tax Compliance (AMER) ? Operational
ONESOURCE Indirect Compliance (APAC) ? Operational
ONESOURCE Indirect Compliance (EMEA) ? Operational
ONESOURCE Determination - On Premise ? Operational
ONESOURCE Determination (APAC) ? Operational
IDT Integrations ? Operational
Address Validation Service Operational
BigCommerce Operational
Data File Integrator - Enterprise Cloud Operational
Data File Integrator - Original Cloud Operational
Microsoft Dynamics 365 - Commerce Cloud Operational
Microsoft Dynamics 365FOE Operational
Microsoft Dynamics AX 2012 Operational
Microsoft Dynamics GP Operational
NetSuite Legacy/Direct Operational
NetSuite SuiteTax Operational
Oracle EBS R12 Operational
Oracle Fusion Tax Cloud - 1.x Operational
Oracle Fusion Tax Cloud - 2.x Operational
SAP 5.2B Basic (RFC) Operational
SAP Ariba - Cloud Operational
SAP Ariba - OnPremise Operational
SAP C4/HANA Commerce Cloud Operational
SAP Global Next Operational
SAP Global Tax Service Operational
SAP US Tax S4/HANA Cloud Operational
Trust & Info Rptg Operational
AMERS NRA - FNIS & Users Website Operational
AMERS Tax Information Reporting Operational
AMERS Trust Tax Operational
AMERS Trust Tax Insight Operational
Legal Solutions Operational
AMERS LEGAL ONE Operational
AMERS Legal Tracker Operational
ANZ Legal Tracker Operational
APAC Legal Tracker Operational
EMEA Legal Tracker Operational
Risk Solutions Operational
AMERS Compliance Learning Operational
AMERS Oden Online (State Rules and Regulations) Operational
AMERS Oden Policy Terminator Operational
AMERS Oden Track (web) Operational
AMERS Regulatory Intelligence Operational
ANZ Compliance Learning Operational
APAC Compliance Learning Operational
APAC Regulatory Intelligence Operational
EMEA Compliance Learning Operational
EMEA Regulatory Intelligence Operational
Tax Brazil Operational
Checkpoint Corporate Operational
EFD-REINF Operational
MASTERSAF DW | MASTERSAF GF Operational
ONESOURCE DFe Operational
ONESOURCE ECF Operational
ONESOURCE eSOCIAL Operational
ONESOURCE Smart Operational
ONESOURCE Tax Analyser Operational
Tax One Operational
Tax One for SAP® solutions Operational
Customer Support Operational
Platform & Workflow Tools Operational
Direct Tax Operational
LATAM Direct Tax Operational
Global Trade Operational
LATAM Global Trade Operational
Indirect Tax Operational
Trust & Info Rptg Operational
Legal Solutions Operational
LATAM Legal Solutions Operational
Risk Solutions Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
After the release of version 2021.1 for ONESOURCE Determination – Enterprise cloud in the UAT environments, an issue which only impacted the UAT environments was uncovered. Version 2021.1.1 will be deployed into the UAT environments in the AMER and EMEA regions on March 4, 2021, to address this issue. AMER users will be able to see the update after 2 am CST, and EMEA users will be able to see this update after 4 pm CST. There will be no downtime incurred during the deployment of this update.

Issue addressed in version 2021.1:
Users encountered the TRANS_EDITOR_GROUP_ERROR during tax calculation. This issue was introduced by a condition for a new feature available in 2021.1 in ONESOURCE Determination. This condition was common to the Trans Editor and inadvertently caused the failure.

We apologize for this inconvenience caused to our customers.

Thank you,

Product Management, ONESOURCE Indirect Tax
Posted on Feb 26, 12:08 CST
After the release of version 2021.1 for ONESOURCE Determination – Enterprise cloud in the UAT environments, an issue which only impacted the UAT environments was uncovered. Version 2021.1.1 will be deployed into the UAT environments in the AMER and EMEA regions on March 4, 2021, to address this issue. AMER users will be able to see the update after 2 am CST, and EMEA users will be able to see this update after 4 pm CST. There will be no downtime incurred during the deployment of this update.

Issue addressed in version 2021.1:
Users encountered the TRANS_EDITOR_GROUP_ERROR during tax calculation. This issue was introduced by a condition for a new feature available in 2021.1 in ONESOURCE Determination. This condition was common to the Trans Editor and inadvertently caused the failure.

We apologize for this inconvenience caused to our customers.

Thank you,

Product Management, ONESOURCE Indirect Tax
Posted on Feb 26, 12:09 CST
ONESOURCE Fringe Benefits Tax NextGen [APAC] will be undergoing scheduled maintenance during this time.
Posted on Feb 28, 22:12 CST
Past Incidents
Mar 1, 2021

No incidents reported today.

Feb 28, 2021

No incidents reported.

Feb 27, 2021
Resolved - This issue has been resolved and ONESOURCE Trust Tax [AMERS] is currently working for all clients
Feb 27, 11:09 CST
Update - We are continuing to investigate this issue.
Feb 27, 05:53 CST
Investigating - We have received reports that OneSource Trust Tax [AMERS] is in a degraded state and our teams are investigating now.
Feb 27, 05:53 CST
Resolved - This issue has been resolved and ONESOURCE Platform [AMERS]is currently working for all clients
Feb 27, 07:25 CST
Identified - ONESOURCE Platform [AMERS] is in a degraded state, and you may experience issues accessing the product. We apologize for the disruption. Our teams are working to fix this as soon as possible.

We will update the Status Page and send out a notification to all subscribers once this issue is resolved.
Feb 27, 06:28 CST
Feb 26, 2021
Completed - The scheduled maintenance has been completed.
Feb 26, 09:55 CST
Scheduled - We are pleased to announce the release of ONESOURCE Sales and Use Tax Compliance, version 21.02.1. There will be no downtime for this release.

Details and release notes are available in Customer Center.
Feb 26, 09:32 CST
Feb 25, 2021
Completed - The scheduled maintenance has been completed.
Feb 25, 09:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 05:30 CST
Scheduled - ONESOURCE Indirect Tax Compliance NextGen [APAC] will be undergoing scheduled maintenance during this time.
Feb 14, 21:54 CST
Feb 24, 2021
Completed - The scheduled maintenance has been completed.
Feb 24, 22:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 18:30 CST
Scheduled - ONESOURCE Indirect Tax Compliance NextGen [EMEA] will be undergoing scheduled maintenance during this time.
Feb 14, 21:56 CST
Feb 23, 2021
Completed - The scheduled maintenance has been completed.
Feb 23, 04:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 00:30 CST
Scheduled - ONESOURCE Statutory Reporting NextGen [AMERS] will be undergoing scheduled maintenance during this time.
Feb 10, 21:13 CST
Completed - The scheduled maintenance has been completed.
Feb 23, 02:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 00:00 CST
Scheduled - ONESOURCE Calendar [AMERS] will be undergoing scheduled maintenance during this time.
Feb 10, 12:37 CST
Completed - The scheduled maintenance has been completed.
Feb 23, 01:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 21:30 CST
Scheduled - ONESOURCE Statutory Reporting NextGen [EMEA] will be undergoing scheduled maintenance during this time.
Feb 10, 21:12 CST
Feb 22, 2021
Completed - The scheduled maintenance has been completed.
Feb 22, 19:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 17:00 CST
Scheduled - ONESOURCE Calendar [EMEA] will be undergoing scheduled maintenance during this time.
Feb 10, 12:39 CST
Resolved - The server reboot is complete and the application is currently working for all clients
Feb 22, 17:43 CST
Identified - We are aware of an issue where some customers can access the application but workflows are not performing. To correct the issue, an an emergency reboot will be required. This will not affect everyone, but customers on the affected server will be down for 30 minutes once the reboot takes place. The reboot will start at 5:15pm CST.

We will update the Status Page and send out a notification to all subscribers once this issue is resolved.
Feb 22, 17:03 CST
Resolved - This issue has been resolved and the application is currently working for all clients
Feb 22, 10:28 CST
Investigating - We have received reports that users are unable to access GoSystem Tax and our teams are investigating now.
Feb 22, 09:52 CST
Completed - The scheduled maintenance has been completed.
Feb 22, 08:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 04:01 CST
Scheduled - ONESOURCE Statutory Reporting NextGen [APAC] will be undergoing scheduled maintenance during this time.
Feb 10, 21:11 CST
Resolved - This incident has been resolved.
Feb 22, 06:22 CST
Update - We are continuing to work on a fix for this issue.
Feb 22, 06:22 CST
Identified - ONESOURCE Corporate Tax Classic [APAC] experiencing intermittent service disruption. We apologize for the disruption. Our teams are working to fix this as soon as possible.

We will update the Status Page and send out a notification to all subscribers once this issue is resolved.
Feb 22, 02:05 CST
Feb 21, 2021
Completed - The scheduled maintenance has been completed.
Feb 21, 15:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 05:00 CST
Scheduled - Thomson Reuters will be performing an emergency maintenance to the IMPLEMENTATION and TEST environments ONLY on Sunday, February 21, 2021, beginning at 5:00 am Central/6:00 am Eastern. The updates which will be performed during this maintenance window are expected to result in three occurrences of downtime, each lasting up to 30 minutes.

As this maintenance is for IMPLEMENTATION and TEST environments only, there will be NO IMPACT to production environments.

Should you have any questions or concerns about this maintenance, please email IntegrationPoint@ThomsonReuters.com
Feb 16, 15:23 CST
Completed - The scheduled maintenance has been completed.
Feb 21, 08:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 06:01 CST
Scheduled - ONESOURCE Platform (onesourcetax.com) [AMERS] will be undergoing scheduled maintenance during this time with only impact to User Administration (Import and Export - File share). There is no impact to onesourcetax.com login and user permissions
Feb 1, 11:19 CST
Completed - The scheduled maintenance has been completed.
Feb 21, 08:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 06:01 CST
Scheduled - ONESOURCE Platform (onesourcelogin.com) [AMERS] will be undergoing scheduled maintenance during this time.
Feb 1, 10:24 CST
Completed - The scheduled maintenance has been completed.
Feb 21, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 00:02 CST
Scheduled - ONESOURCE Income Tax [AMERS] will be undergoing scheduled maintenance during this time.
Feb 19, 17:06 CST
Feb 20, 2021
Completed - The scheduled maintenance has been completed.
Feb 20, 05:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 00:02 CST
Scheduled - ONESOURCE Operational Transfer Pricing [AMERS] will be undergoing scheduled maintenance during this time.
Feb 16, 09:29 CST
Completed - The scheduled maintenance has been completed.
Feb 20, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 23:00 CST
Update - We will be undergoing scheduled maintenance during this time.
Feb 10, 15:45 CST
Scheduled - To provide a better user experience for our customers, Thomson Reuters is performing an infrastructure upgrade for the Reports module in the ONESOURCE Determination Production Environment on Saturday February 20, 2021.

This maintenance will not incur downtime to the ONESOURCE Determination Tax Calculation Engine. However, during the maintenance window, ONESOURCE Determination – Original Cloud and Original Dedicated Cloud customers in the AMER region will not be able to access the Reports function. Please access this page to learn more details on this event
Feb 10, 15:04 CST
Feb 19, 2021
Feb 18, 2021

No incidents reported.

Feb 17, 2021
Completed - The scheduled maintenance has been completed.
Feb 17, 09:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 07:00 CST
Scheduled - ONESOURCE Calendar [APAC] will be undergoing scheduled maintenance during this time.
Feb 10, 17:02 CST
Feb 16, 2021
Resolved - This issue has been resolved and the application is currently working for all clients
Feb 16, 11:43 CST
Investigating - We have received reports of issues opening locators in ONESOURCE Sales and Use Tax Compliance, and our teams are investigating now.
Feb 16, 10:54 CST
Feb 15, 2021
Completed - The scheduled maintenance has been completed.
Feb 15, 09:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 05:30 CST
Scheduled - ONESOURCE Indirect Tax Compliance NextGen [APAC] will be undergoing scheduled maintenance during this time.
Feb 10, 22:16 CST
Resolved - This issue has been resolved and Statutory Reporting [AMERS, EMEA, & APAC] is currently working for all clients
Feb 15, 09:17 CST
Update - It has been determined that impact is limited to use of the translation functionality.

Our teams are working to fix this as soon as possible. Please contact our support team to request more information.
Feb 15, 05:49 CST
Identified - Statutory Reporting [AMERS, EMEA, & APAC] is in a degraded state, and you may experience issues accessing the product. We apologize for the disruption. Our teams are working to fix this as soon as possible.

We will update the Status Page and send out a notification to all subscribers once this issue is resolved.
Feb 15, 02:39 CST