In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 2024 - 23:00 CDT
Scheduled - Data File Integrator - Original Cloud (PROD) is undergoing emergency upgrade from 11:00 PM CDT to 3 AM CDT on Friday, July 26, 2024. Some customers might not be able to access the application during this upgrade. There is no impact on the Tax Calculation Services of Determination and users will not experience an outage for more than 1 hour.
Jul 26, 2024 23:00 - Jul 27, 2024 03:00 CDT
Investigating - Reports and Analytics Service in AMER Prod is experiencing delay of 5.30 hours. We are working on the data catch up, will notify once complete.
Jul 26, 2024 - 21:38 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 2024 - 20:30 CDT
Scheduled - ONESOURCE Corporate Tax [EMEA] will be undergoing scheduled maintenance from Saturday 27th July 02:30 BST to Saturday 27th July 14:30 BST.
Jul 26, 2024 20:30 - Jul 27, 2024 08:30 CDT
Identified - Thomson Reuters is aware of and working to mitigate some underlying infrastructure issues that are impacting DPS screenings. At this time customers are experiencing degraded performance, in particular around screenings with the Advanced Engine.
Jul 26, 2024 - 14:08 CDT
Identified - Please note that the Contact Support option within the GTM application has been disabled while we mitigate an issue. To report an issue to support, please email directly to IntegrationPoint@ThomsonReuters.com or put in a case through the Customer Portal.
Jun 21, 2024 - 09:57 CDT
Platform Operational
AMERS (onesourcetax.com) Operational
AMERS (onesourcelogin.com) Operational
AMERS Administration Operational
AMERS API Administration Operational
AMERS UAT (uat.onesourcetax.com) Operational
AMERS UAT (uat.onesourcelogin.com) Operational
APAC (apac1.onesourcetax.com) Operational
APAC (onesourcelogin.com.au) Operational
APAC Administration Operational
APAC API Administration Operational
EMEA (emea1.onesourcetax.com) Operational
EMEA (onesourcelogin.eu) Operational
EMEA Administration Operational
EMEA API Administration Operational
UAT API Administration Operational
WorkFlow Tools Operational
AMERS Calendar Operational
AMERS Calendar Classic Operational
AMERS FileRoom Operational
AMERS WorkFlow Manager Operational
APAC Calendar Operational
APAC Calendar Classic Operational
APAC FileRoom Operational
APAC WorkFlow Manager Operational
EMEA Calendar Operational
EMEA Calendar Classic Operational
EMEA FileRoom Operational
EMEA WorkFlow Manager Operational
Data Tools Operational
AMERS Audit Manager Operational
AMERS DataFlow Operational
AMERS Data Hub Operational
AMERS General Ledger Manager Operational
AMERS R&D Tax Credit Manager Operational
AMERS SAP Trial Balance Integration Operational
AMERS Workpapers Operational
APAC Audit Manager Operational
APAC DataFlow Operational
APAC Data Hub Operational
APAC R&D Tax Credit Manager Operational
APAC SAP Trial Balance Integration Operational
APAC Workpapers Operational
EMEA Audit Manager Operational
EMEA DataFlow Operational
EMEA Data Hub Operational
EMEA General Ledger Manager Operational
EMEA SAP Trial Balance Integration Operational
EMEA R&D Tax Credit Manager Operational
EMEA Workpapers Operational
Direct Tax Under Maintenance
AMERS (web) BEPS Action Manager Operational
AMERS DAC6 Reporter Operational
AMERS Data Query Operational
AMERS GoSystem Tax RS Operational
AMERS GoSystem Tax RS API Operational
AMERS Income Tax Operational
AMERS Income Tax API Operational
AMERS State Apportionment Operational
AMERS (legacy) Statutory Reporting Operational
AMERS (web) Statutory Reporting Operational
AMERS (New) Tax Provision Operational
AMERS Tax Provision Operational
AMERS Uncertain Tax Positions Operational
APAC (legacy) Corporate Tax Operational
APAC (web) Corporate Tax Operational
APAC (web) E-filing Manager (Corporate Tax) Operational
APAC (legacy) Fringe Benefits Tax Operational
APAC (web) Fringe Benefits Tax Operational
APAC (legacy) Statutory Reporting Operational
APAC (web) Statutory Reporting Operational
APAC Tax Provision Operational
APAC Trusts (AU) Operational
APAC Uncertain Tax Positions Operational
EMEA (web) BEPS Action Manager Operational
EMEA (legacy) Corporate Tax Under Maintenance
EMEA (web) Corporate Tax Operational
EMEA (web) E-filing Manager (Corporate Tax) Operational
EMEA DAC6 Reporter Operational
EMEA (legacy) Statutory Reporting Operational
EMEA (web) Statutory Reporting Operational
EMEA Tax Provision Operational
EMEA Uncertain Tax Positions Operational
Global Trade Degraded Performance
Global Trade Content Operational
Global Trade - LATAM Operational
Global Trade - pwd by Integration Point Degraded Performance
Govt Connectivity BE - PLDA Operational
Govt Connectivity DE - ATLAS Operational
Govt Connectivity FR - DELTA Operational
Govt Connectivity MX - SAAI/COVE Operational
Govt Connectivity NL - AGS Operational
Govt Connectivity UK - CHIEF/CDS Operational
Govt Connectivity US - ABI/AES Operational
GTM Platform Degraded Performance
Implementation Environment Operational
ONESOURCE Classifier Operational
Transports AS2 Operational
Transports Client Interchange Web Service Operational
Transports FTP Operational
Indirect Tax Degraded Performance
ONESOURCE Determination Enterprise Cloud (AWS AMER) ? Operational
ONESOURCE Determination Enterprise Cloud (AWS EMEA) ? Operational
ONESOURCE Determination Enterprise Cloud (OCI AMER) ? Operational
ONESOURCE Determination Anywhere (AWS AMER) ? Operational
ONESOURCE Determination Anywhere (OCI AMER) ? Operational
Configuration API (AWS AMER) Operational
Configuration API (AWS EMEA) Operational
Configuration API (OCI AMER) Operational
ONESOURCE Determination Original Cloud (AMER) ? Operational
ONESOURCE Determination Original Dedicated Cloud (AMER) ? Operational
ONESOURCE Determination Original Dedicated Cloud (EMEA) ? Operational
Certificate Manager Original Cloud ? Operational
Certificate Manager Enterprise Cloud ? Operational
Reports and Analytics Enterprise Cloud ? Degraded Performance
Reporting - Original Cloud ? Operational
US Tax Content ? Operational
Canada Tax Content ? Operational
International Tax Content ? Operational
Content Extract ? Operational
Fast Sales Tax ? Operational
ONESOURCE Property Tax ? Operational
ONESOURCE Sales and Use Tax Compliance (AMER) ? Operational
ONESOURCE Indirect Compliance (APAC) ? Operational
APAC (web) E-filing Manager (Indirect Compliance) Operational
ONESOURCE Indirect Compliance (EMEA) ? Operational
EMEA (web) E-filing Manager (Indirect Compliance) Operational
ONESOURCE Indirect Compliance (UAT) ? Operational
ONESOURCE E-Invoicing (PROD) ? Operational
ONESOURCE E-Invoicing (UAT) ? Operational
ONESOURCE Determination - On Premise ? Operational
ONESOURCE Determination (APAC) ? Operational
IDT Integrations ? Under Maintenance
Address Validation Service Operational
BigCommerce Operational
Coupa Operational
Data File Integrator - Enterprise Cloud Operational
Data File Integrator - Original Cloud Under Maintenance
Microsoft Dynamics 365 - Commerce Cloud Operational
Microsoft Dynamics 365FOE Operational
Microsoft Dynamics AX 2012 Operational
Microsoft Dynamics GP Operational
NetSuite Legacy/Direct Operational
NetSuite SuiteTax Operational
Oracle EBS R12 Operational
Oracle Fusion Tax Cloud - 1.x Operational
Oracle Fusion Tax Cloud - 2.x Operational
Salesforce Subscription Management Operational
SAP 5.2B Basic (RFC) Operational
SAP Ariba - Cloud Operational
SAP Ariba - OnPremise Operational
SAP Ariba - Original cloud Operational
SAP Business One Operational
SAP C4/HANA Commerce Cloud Operational
SAP Global Next Operational
SAP Global Tax Service Operational
SAP US Tax S4/HANA Cloud Operational
Trust & Info Rptg Operational
AMERS NRA - FNIS & Users Website Operational
AMERS Tax Information Reporting Operational
AMERS Trust Tax Operational
AMERS Trust Tax Insight Operational
Legal Solutions Operational
AMERS LEGAL ONE Operational
Legal Tracker - US Operational
Legal Tracker - AUS Operational
Legal Tracker - UK Operational
Legal Tracker - GER Operational
Legal Tracker - CAN Operational
Risk Solutions Operational
AMERS Compliance Learning Operational
AMERS Oden Online (State Rules and Regulations) Operational
AMERS Oden Policy Terminator Operational
AMERS Oden Track (web) Operational
AMERS Regulatory Intelligence Operational
ANZ Compliance Learning Operational
APAC Compliance Learning Operational
APAC Regulatory Intelligence Operational
EMEA Compliance Learning Operational
EMEA Regulatory Intelligence Operational
Tax Brazil Operational
Checkpoint Corporate Operational
ONESOURCE DFe Operational
ONESOURCE Tax Analyser Operational
Tax One for SAP® solutions Operational
Tax Brazil - Tax One Operational
Tax One - Application [AMERS] Operational
Tax One - Application [UAT AMERS] Operational
Sending and Receiving Files [AMERS] Operational
Sending and Receiving Files [UAT AMERS] Operational
File/Email Processing [AMERS] Operational
File/Email Processing [UAT AMERS] Operational
ECF/REINF (messaging/integration) [AMERS] Operational
ECF/REINF (messaging/integration) [UAT AMERS] Operational
Tax Automation [AMERS] Operational
Tax Automation [UAT AMERS] Operational
OBI [AMERS] Operational
OBI [UAT AMERS] Operational
Tax One - Application [EMEA] Operational
Tax One - Application [UAT EMEA] Operational
Sending and Receiving Files [EMEA] Operational
Sending and Receiving Files [UAT EMEA] Operational
File/Email Processing [EMEA] Operational
File/Email Processing [UAT EMEA] Operational
ECF/REINF (messaging/integration) [EMEA] Operational
ECF/REINF (messaging/integration) [UAT EMEA] Operational
Tax Automation [EMEA] Operational
Tax Automation [UAT EMEA] Operational
OBI [EMEA] Operational
OBI [UAT EMEA] Operational
Customer Support Operational
Case Management Dashboard Operational
Platform Operational
Workflow Tools Operational
Data Tools Operational
Direct Tax Operational
Global Trade Operational
Indirect Tax Operational
Trust & Info Rptg Operational
Legal Solutions Operational
Risk Solutions Operational
Tax Brazil Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Access to ONESOURCE Trust Tax and ONESOURCE Trust Tax Insight applications will be suspended from 8:00 P.M. (CT) on Saturday, July 27, 2024 until 10:00 A.M. (CT) on Sunday, July 28, 2024. We appreciate your understanding while we perform this necessary maintenance.
Posted on Jul 26, 2024 - 04:36 CDT
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 07/27/24 until 08:00 A.M. (CT) on 07/28/24 for scheduled maintenance.
Posted on Dec 12, 2023 - 05:23 CST
Urgent Upgrade for Data File Integrator - Original Cloud (PROD) Jul 27, 2024 23:00 - Jul 28, 2024 03:00 CDT
Data File Integrator - Original Cloud (PROD) is undergoing emergency upgrade from 11:00 PM CDT to 3 AM CDT on Saturday, July 27, 2024. Some customers might not be able to access the application during this upgrade. There is no impact on the Tax Calculation Services of Determination and users will not experience an outage for more than 1 hour.
Posted on Jul 19, 2024 - 10:20 CDT
Thomson Reuters will be updating the AWS US Implementation environment on Sunday, July 28, 2024, starting at 10:00 am Eastern. This maintenance will last for 2 hours and during this time, clients will not have access any data from Global Trade Content. This is for IMPLEMENTATION in AWS US environment ONLY and does not affect production.

If you have questions or concerns, please send an email to IntegrationPoint@ThomsonReuters.com

Posted on Jul 22, 2024 - 16:34 CDT
ONESOURCE Platform will be undergoing maintenance in UAT on Tuesday July 30th, 00:00 AM - 4:00 AM CST.
Users may experience degraded performance from 2:00 AM CST to 2:30 AM CST only.

Posted on Jul 02, 2024 - 12:18 CDT
To explore the capabilities of API Administration, please refer to the Guide.
Posted on Jul 16, 2024 - 04:18 CDT
To explore the capabilities of API Administration, please refer to the Guide.
Posted on Jul 16, 2024 - 04:19 CDT
To explore the capabilities of API Administration, please refer to the Guide.
Posted on Jul 16, 2024 - 04:20 CDT
ONESOURCE Platform will be undergoing maintenance in APAC on Wednesday July 31st, 07:00 AM - 11:00 AM CST.
Users may experience degraded performance from 9:15 AM CST to 9:45 AM CST only.

Posted on Jul 02, 2024 - 12:18 CDT
ONESOURCE Platform will be undergoing maintenance in EMEA on Wednesday July 31st, 06:00 PM - 10:00 PM CST.
Users may experience degraded performance from 8:15 PM CST to 8:45 PM CST only.

Posted on Jul 02, 2024 - 12:18 CDT
ONESOURCE Platform will be undergoing maintenance in AMER on Friday Aug 2nd, 00:00 AM - 6:00 AM CST.
Users may experience degraded performance from 3:15 AM CST to 3:45 AM CST only.

Posted on Jul 02, 2024 - 12:18 CDT
ONESOURCE Platform will be undergoing maintenance in UAT on Saturday Aug 3rd, 02:30 AM - 07:30 AM CST.
ONESOURCE Platform will be unavailable from 4:00 AM CST to 4:15 AM CST.

Posted on Jul 02, 2024 - 12:24 CDT
ONESOURCE Platform will be undergoing maintenance in APAC on Saturday Aug 3rd, 08:00 AM - 02:00 PM CST.
ONESOURCE Platform will be unavailable from 10:00 AM CST to 10:15 AM CST.

Posted on Jul 02, 2024 - 12:24 CDT
ONESOURCE Platform will be undergoing maintenance in EMEA on Saturday Aug 3rd, 08:00 PM – Sunday Aug 4th, 02:00 AM CST.
ONESOURCE Platform will be unavailable on Saturday, Aug 3rd from 10:00 PM CST to 10:15 PM CST.

Posted on Jul 02, 2024 - 12:24 CDT
Thomson Reuters will be performing a scheduled maintenance on Sunday, August 4th, 2024 beginning at 1:00 am Eastern with a duration of 17 hours. This maintenance will include Windows Updates and apply any other required patches to the TEST/IMPLEMENTATION and PRODUCTION environments and will be performing migrations and activities related to LCM project. During this maintenance period there will intermittent down times and you will not be able to access your Test/Implementation or Production instances.
Posted on Jul 22, 2024 - 10:36 CDT
ONESOURCE GTM – AWS Maintenance Aug 4, 2024 00:00-17:00 CDT
Thomson Reuters will be performing a scheduled maintenance on Sunday, August 4th, 2024 beginning at 1:00 am Eastern that will affect clients in the AWS US and EU environments.

Beginning at 1:00 am Eastern and lasting for 17 hours, a Windows Updates and apply all other required patches to our on-premise environments. Due to the connections between on-premise and AWS environments, the following components will be affected in the AWS environment during this on-premise maintenance window – Government Connectivity, ABI Gateway, Global Trade Content, ISF, DPS, and AS2 Transports. Clients using these features can expect multiple down times during the maintenance window.

Beginning at 8:00 am Eastern, clients in PROD / IMPLEMENTATION in the AWS US region will experience up to 2 hours of downtime while database maintenance is performed. This maintenance window will last until 5:00 pm Eastern.

Posted on Jul 22, 2024 - 10:36 CDT
ONESOURCE Platform will be undergoing maintenance in AMER on Sunday Aug 4th, 01:30 AM - 07:30 AM CST.
ONESOURCE Platform will be unavailable from 4:00 AM CST to 4:20 AM CST.

Posted on Jul 02, 2024 - 12:24 CDT
Disaster Recovery testing is in progress. Please click here to learn about the timing of the testing, and additional details related to this event.
Posted on Jul 10, 2024 - 06:33 CDT
ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Posted on Jul 19, 2024 - 14:35 CDT
ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Posted on Jul 19, 2024 - 14:36 CDT
ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Posted on Jul 19, 2024 - 14:36 CDT
ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Posted on Jul 19, 2024 - 14:36 CDT
ONESOURCE Income Tax Aug 23, 2024 00:00-01:30 CDT
ONESOURCE Income Tax will be undergoing maintenance on Friday, Aug 23rd between 12:00am – 1:30am CT.
Posted on Jan 03, 2024 - 16:59 CST
Disaster Recovery testing from 12:01 AM CDT to 6 AM CDT. Customers hosted in OCI in the American region will be unable to access the ONESOURCE Determination tax calculation service and the user interface during this 6-hour DR testing window.
Posted on Jul 11, 2024 - 16:19 CDT
ONESOURCE Determination – Enterprise cloud hosted in AWS within the AMER and EMEA region is undergoing DR testing from 12:01 AM CDT to 6 AM CDT on Saturday, August 24, 2024. Customers hosted in AWS will be able to access the tax calculation services during the testing window but will not be able to access the user interface or the reporting.
Posted on Jul 11, 2024 - 16:19 CDT
Disaster Recovery testing is in progress. Please click here to learn about the timing of the testing, and additional details related to this event.
Posted on Jul 11, 2024 - 16:19 CDT
Scheduled System Maintenance Aug 24, 2024 11:00-19:00 CDT
Legal Tracker Monthly Windows Patching
Posted on Feb 29, 2024 - 01:17 CST
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 08/24/24 until 08:00 A.M. (CT) on 08/25/24 for scheduled maintenance.
Posted on Dec 12, 2023 - 05:24 CST
Disaster Recovery testing is in progress. Please click here to learn about the timing of the testing, and additional details related to this event.
Posted on Jul 10, 2024 - 06:36 CDT
Disaster Recovery testing is in progress. Please click here to learn about the timing of the testing, and additional details related to this event.
Posted on Jul 10, 2024 - 06:54 CDT
Disaster Recovery testing is in progress. Please click here to learn about the timing of the testing, and additional details related to this event.
Posted on Jul 10, 2024 - 06:57 CDT
Scheduled System Maintenance Sep 21, 2024 11:00-19:00 CDT
Legal Tracker Monthly Windows Patching
Posted on Feb 29, 2024 - 01:18 CST
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 09/21/24 until 08:00 A.M. (CT) on 09/22/24 for scheduled maintenance.
Posted on Dec 12, 2023 - 05:24 CST
ONESOURCE Income Tax Sep 27, 2024 00:00-01:30 CDT
ONESOURCE Income Tax will be undergoing maintenance on Friday, Sept 27th between 12:00am – 1:30am CT.
Posted on Jan 03, 2024 - 16:59 CST
Scheduled System Maintenance Oct 19, 2024 11:00-19:00 CDT
Legal Tracker Monthly Windows Patching
Posted on Feb 29, 2024 - 01:21 CST
ONESOURCE Income Tax Oct 25, 2024 00:00-01:30 CDT
ONESOURCE Income Tax will be undergoing maintenance on Friday, Oct 25th between 12:00am – 1:30am CT.
Posted on Jan 03, 2024 - 16:59 CST
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 10/26/24 until 08:00 A.M. (CT) on 10/27/24 for scheduled maintenance.
Posted on Dec 12, 2023 - 05:25 CST
Scheduled System Maintenance Nov 23, 2024 11:00-19:00 CST
Legal Tracker Monthly Windows Patching
Posted on Feb 29, 2024 - 01:22 CST
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 11/23/24 until 08:00 A.M. (CT) on 11/24/24 for scheduled maintenance.
Posted on Dec 12, 2023 - 05:25 CST
Scheduled System Maintenance Dec 21, 2024 11:00-19:00 CST
Legal Tracker Monthly Windows Patching
Posted on Feb 29, 2024 - 01:23 CST
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 12/29/24 until 08:00 A.M. (CT) on 12/23/24 for scheduled maintenance.
Posted on Dec 12, 2023 - 05:26 CST
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024
Completed - The scheduled maintenance has been completed.
Jul 26, 14:31 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 10:30 CDT
Scheduled - ONESOURCE TRUSTS [APAC] will be undergoing scheduled maintenance from Saturday July 27th 01:30 AEST to Saturday July 27th 05:30 AEST.
Jul 22, 02:54 CDT
Completed - The scheduled maintenance has been completed.
Jul 26, 14:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 10:30 CDT
Scheduled - ONESOURCE Corporate Tax NextGen [APAC] will be undergoing scheduled maintenance from Saturday July 27th 01:30 AEST to Saturday July 27th 05:30 AEST.
Jul 22, 02:55 CDT
Completed - The scheduled maintenance has been completed.
Jul 26, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 03:00 CDT
Scheduled - ONESOURCE Determination – Enterprise Cloud Version 2024.4 is being deployed in the AMERS Production environment. Your access to the tax calculation services and the application will not be interrupted.
Jul 14, 02:21 CDT
Completed - The scheduled maintenance has been completed.
Jul 26, 06:46 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 06:45 CDT
Scheduled - Over the last few years, Thomson Reuters has been enhancing account security to ensure the best protection for customers; as such, Thomson Reuters has been implementing MFA for all customers. As part of the version 17.0 release this weekend, Thomson Reuters will be enforcing MFA; currently, it is available as an ‘opt-in’ feature. Customers will be able to ‘opt out’ of this newly enforced MFA feature. Please note that MFA is applicable at the client level and not at the user level. Therefore, if you ‘opt-out,’ it will be disabled for all user accounts under your client profile. If you wish to ‘opt out,’ please contact your customer support team using the following phone numbers:
+44 (0) 800-1577-801 (Toll free)
+44 (0) 20-3788-3125 (International toll)
For ONESOURCE Corporate Tax, use options 3, 9, and 2

You may also opt out from MFA online by opening a support ticket here: tax.thomsonreuters.com Signon.

Please be adviesd this is applicable for clients who log in via https://web.onesourceuk.thomsonreuters.com/logon/LogonPoint/tmindex.html. It is not applicable for clients who log in via the ONESOURCE Platform.

You will need to download and install either the Microsoft Authenticator or Google Authenticator app via the Play Store or Apple AppStore.

In order to successfully sign into your Citrix account, you will need to pair a device by logging in at https://web.onesourceuk.thomsonreuters.com/manageotp. Once paired, you will log in via https://web.onesourceuk.thomsonreuters.com/logon/LogonPoint/tmindex.html using your credentials and inputting the passcode on your paired device.
Please contact support who can provide documentation on MFA if required.

Jul 26, 06:40 CDT
Completed - The scheduled maintenance has been completed.
Jul 26, 03:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 00:00 CDT
Scheduled - ONESOURCE Income Tax Workpapers will be undergoing maintenance on Friday, July 26, between 12:00AM – 3:30 AM CST.
Jul 22, 08:41 CDT
Completed - The scheduled maintenance has been completed.
Jul 26, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 23:00 CDT
Scheduled - ONESOURCE users may experience downtime in the OTP due to maintenance activities.
Jul 10, 15:20 CDT
Completed - The scheduled maintenance has been completed.
Jul 26, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 21:30 CDT
Scheduled - ONESOURCE Corporate Tax NextGen [EMEA] will be undergoing scheduled maintenance from Friday July 26th 03:30 BST to Friday July 26th 07:30 BST.
Jul 22, 02:56 CDT
Completed - The scheduled maintenance has been completed.
Jul 26, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 00:00 CDT
Scheduled - ONESOURCE Income Tax will be undergoing maintenance on Friday, July 26th between 12:00am – 1:30am CT.
Jan 3, 16:59 CST
Jul 25, 2024
Resolved - This incident has been resolved.
Jul 25, 19:54 CDT
Update - Reports and Analytics Service in AMER PROD is currently experiencing around 18 hrs of delay. We are working on the data catch up, will notify once complete
Jul 25, 09:45 CDT
Update - Reports and Analytics Service in AMER PROD is currently experiencing around 12 hrs of delay. We are working on the data catch up, will notify once complete.
Jul 25, 04:59 CDT
Update - Reports and Analytics Service in AMER PROD is experiencing delay yet, in data catchup. We are working on the data catch up, will notify once complete.
Jul 24, 17:13 CDT
Investigating - Reports and Analytics Service in Amer Prod is experiencing delay in data catchup. We are working on the data catch up, will notify once complete.
Jul 24, 14:13 CDT
Completed - The scheduled maintenance has been completed.
Jul 25, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 15:00 CDT
Scheduled - ONESOURCE users may experience downtime in the OTP due to maintenance activities.
Jul 10, 15:20 CDT
Resolved - This issue has been resolved and the application is currently working for all clients
Jul 25, 11:21 CDT
Investigating - The login to ONESOURCE Tax Information Reporting is in a degraded state. The team is working to resolve.
Jul 25, 08:39 CDT
Completed - The scheduled maintenance has been completed.
Jul 25, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 00:00 CDT
Scheduled - ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Jun 20, 10:23 CDT
Resolved - This issue has been resolved and the application is currently working for all clients
Jul 25, 03:31 CDT
Investigating - We have received reports that Customer Support [Direct Tax, Global Trade, Indirect Tax] has an intermitted issue and our teams are investigating now.
Jul 25, 02:30 CDT
Completed - The scheduled maintenance has been completed.
Jul 25, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 23:00 CDT
Scheduled - Data File Integrator - Original Cloud (UAT) is undergoing emergency upgrade from 11:00 PM CDT to 3 AM CDT on Wednesday, July 24, 2024. Some customers might not be able to access the application during this upgrade. There is no impact on the Tax Calculation Services of Determination and users will not experience an outage for more than 1 hour.
Jul 19, 10:14 CDT
Completed - The scheduled maintenance has been completed.
Jul 25, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 19:30 CDT
Scheduled - ONESOURCE Statutory Reporting - Web [EMEA] will be undergoing scheduled maintenance during July 25, 2024 01:30 BST to July 25, 2024 07:30 BST.
Jul 19, 10:02 CDT
Jul 24, 2024
Completed - The scheduled maintenance has been completed.
Jul 24, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 16:00 CDT
Scheduled - ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Jun 20, 10:23 CDT
Completed - The scheduled maintenance has been completed.
Jul 24, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 07:00 CDT
Scheduled - ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Jun 20, 10:22 CDT
Completed - The scheduled maintenance has been completed.
Jul 24, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 23:00 CDT
Scheduled - Data File Integrator - Original Cloud (UAT) is undergoing emergency upgrade from 11:00 PM CDT to 3 AM CDT on Tuesday, July 23, 2024. Some customers might not be able to access the application during this upgrade. There is no impact on the Tax Calculation Services of Determination and users will not experience an outage for more than 1 hour.
Jul 19, 10:13 CDT
Completed - The scheduled maintenance has been completed.
Jul 24, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 19:30 CDT
Scheduled - ONESOURCE Statutory Reporting - Web [AMERS] will be undergoing scheduled maintenance during July 23, 2024 20:30 EST to July 24, 2024 02:30 EST.
Jul 19, 10:01 CDT
Jul 23, 2024
Completed - The scheduled maintenance has been completed.
Jul 23, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 05:00 CDT
Scheduled - ONESOURCE Statutory Reporting - Web [APAC] will be undergoing scheduled maintenance during July 23, 2024 20:00 AEST to July 24, 2024 02:00 AEST.
Jul 19, 10:00 CDT
Completed - The scheduled maintenance has been completed.
Jul 23, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 00:00 CDT
Scheduled - ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Jun 20, 10:21 CDT
Completed - The scheduled maintenance has been completed.
Jul 23, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 23:00 CDT
Scheduled - Data File Integrator - Original Cloud (UAT) is undergoing emergency upgrade from 11:00 PM CDT to 3 AM CDT on Monday, July 22, 2024. Some customers might not be able to access the application during this upgrade. There is no impact on the Tax Calculation Services of Determination and users will not experience an outage for more than 1 hour.
Jul 19, 10:13 CDT
Jul 22, 2024
Jul 21, 2024
Completed - The scheduled maintenance has been completed.
Jul 21, 16:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 23:00 CDT
Scheduled - Thomson Reuters will be performing a scheduled maintenance on Sunday, July 21th, 2024 beginning at 1:00 am Eastern that will affect clients in the AWS US and EU environments.

Beginning at 1:00 am Eastern and lasting for 17 hours, a Windows Updates and apply all other required patches to our on-premise environments. Due to the connections between on-premise and AWS environments, the following components will be affected in the AWS environment during this on-premise maintenance window – Government Connectivity, ABI Gateway, Global Trade Content, ISF, DPS, and AS2 Transports. Clients using these features can expect multiple down times during the maintenance window.

Beginning at 8:00 am Eastern, clients in PROD / IMPLEMENTATION in the AWS US region will experience up to 2 hours of downtime while database maintenance is performed. This maintenance window will last until 5:00 pm Eastern.

Jul 10, 15:15 CDT
Completed - The scheduled maintenance has been completed.
Jul 21, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 23:00 CDT
Scheduled - Thomson Reuters will be performing a scheduled maintenance on Sunday, July 21th, 2024 beginning at 1:00 am Eastern with a duration of 17 hours. This maintenance will include Windows Updates and apply any other required patches to the TEST/IMPLEMENTATION and PRODUCTION environments and will be performing migrations and activities related to LCM project. During this maintenance period there will intermittent down times and you will not be able to access your Test/Implementation or Production instances.
Jul 10, 15:15 CDT
Resolved - This issue has been resolved and the application is currently working for all clients
Jul 21, 10:18 CDT
Identified - Due to an ongoing network outage at our end, we observed some issues for few of the IDT Originals clients. Teams are working on mitigating the issue on top priority.

Impact is limited to few of the IDT Original clients using ARIBA/AVS integrations only.

NO impact to Tax Calc Engine for any other IDT Original clients using the direct endpoint

Jul 20, 21:27 CDT
Resolved - This issue has been resolved and the application is currently working for all clients
Jul 21, 10:07 CDT
Investigating - Due to an ongoing network outage OneSource Tax Provision application is not launching for few customers.
Jul 21, 05:31 CDT
Completed - The scheduled maintenance has been completed.
Jul 21, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 23:01 CDT
Scheduled - Certificate Manager Original Cloud is undergoing scheduled upgrade from 11:00 PM CDT to 3 AM CDT on Sunday, July 21, 2024. Few customers will not be able to access the application or add new certificates. There is no impact on the Tax Calculation Services of Determination and users will not experience an outage for more than 1 hour.
Jul 19, 10:05 CDT
Jul 20, 2024
Completed - The scheduled maintenance has been completed.
Jul 20, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 11:00 CDT
Scheduled - Legal Tracker Monthly Windows Patching
Feb 29, 01:14 CST
Completed - The scheduled maintenance has been completed.
Jul 20, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 23:00 CDT
Scheduled - Certificate Manager Original Cloud is undergoing scheduled upgrade from 11:00 PM CDT to 3 AM CDT on Saturday, July 20, 2024. Few customers will not be able to access the application or add new certificates. There is no impact on the Tax Calculation Services of Determination and users will not experience an outage for more than 1 hour.
Jul 19, 10:04 CDT
Jul 19, 2024
Completed - The scheduled maintenance has been completed.
Jul 19, 18:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 14:00 CDT
Scheduled - ONESOURCE Determination – Enterprise Cloud Version 2024.4 is being deployed in the EMEA Production environment. Your access to the tax calculation services and the application will not be interrupted.
Jul 14, 02:27 CDT
Resolved - This incident has been resolved.
Jul 19, 03:59 CDT
Identified - During the planned release, we faced some issues and rolling back the application to previous state.
Jul 19, 03:08 CDT
Completed - The scheduled maintenance has been completed.
Jul 19, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 23:00 CDT
Scheduled - ONESOURCE users may experience downtime in New OTP due to monthly maintenance activities.
Jul 10, 15:20 CDT
Completed - The scheduled maintenance has been completed.
Jul 19, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 21:30 CDT
Scheduled - ONESOURCE Corporate Tax NextGen [EMEA] will be undergoing scheduled maintenance from Friday July 19th 03:30 BST to Friday July 19th 07:30 BST.
Jul 14, 02:31 CDT
Jul 18, 2024
Completed - The scheduled maintenance has been completed.
Jul 18, 04:35 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 04:30 CDT
Scheduled - Thomson Reuters is pleased to announce the release of 2.2.4.0 for Certificate Manager – Original. Please click here, sign in with your ONEPASS account and enter 000044707 in the knowledge search box to review the Release Notes and learn more on how to adopt this new version.
Jul 18, 04:10 CDT
Jul 17, 2024
Resolved - This incident has been resolved.
Jul 17, 16:21 CDT
Monitoring - We have mitigated the issues and will continue to monitor.
Jul 8, 15:05 CDT
Identified - Thomson Reuters has identified issues that are affecting the Global Trade Content across all environments (on-prem and AWS). Clients will experience intermittent outages and inability to access certain areas of Global Trade Content.
Jul 8, 08:56 CDT
Resolved - This incident has been resolved.
Jul 17, 14:59 CDT
Update - TechOps and Support teams have implemented mitigation steps and verified that full service has been restored. Teams will continue to monitor throughout the day and provide updates if service experience changes.
Jul 12, 14:24 CDT
Investigating - OSGT is experiencing degraded performance for customers in the on-premise data center for a small number of customers. TechOps is investigating and taking immediate steps to mitigate the problem. Additional updates will be posted if further investigation finds that there is a wider platform issue.
Jul 12, 13:59 CDT
Jul 16, 2024
Completed - The scheduled maintenance has been completed.
Jul 16, 09:35 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 09:30 CDT
Scheduled - ONESOURCE Oracle fusion Rate to Regime Content release Content for USA region for July 2024 is delayed, our content publishers are delaying for internal reasons, We'll publish US content by July 19,2024.
Jul 16, 04:13 CDT
Resolved - This incident has been resolved.
Jul 16, 06:50 CDT
Investigating - Reports and analytics features is experiencing delay of 6 hours , we will notify you once data transfer is caught up.
Jul 15, 22:18 CDT
Jul 15, 2024
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.