All Systems Operational
Platform Operational
AMERS (onesourcetax.com) Operational
AMERS (onesourcelogin.com) Operational
AMERS Administration Operational
AMERS - API Administration Operational
AMERS UAT (uat.onesourcetax.com) Operational
AMERS UAT (uat.onesourcelogin.com) Operational
APAC (apac1.onesourcetax.com) Operational
APAC (onesourcelogin.com.au) Operational
APAC Administration Operational
APAC - API Administration Operational
EMEA (emea1.onesourcetax.com) Operational
EMEA (onesourcelogin.eu) Operational
EMEA Administration Operational
EMEA - API Administration Operational
UAT - API Administration Operational
WorkFlow Tools Operational
AMERS Audit Manager Operational
AMERS Calendar Operational
AMERS Calendar Classic Operational
AMERS DataFlow Operational
AMERS FileRoom Operational
AMERS General Ledger Manager Operational
AMERS R&D Tax Credit Manager Operational
AMERS WorkFlow Manager Operational
AMERS Workpapers Operational
APAC Audit Manager Operational
APAC Calendar Operational
APAC Calendar Classic Operational
APAC DataFlow Operational
APAC FileRoom Operational
APAC R&D Tax Credit Manager Operational
APAC WorkFlow Manager Operational
APAC Workpapers Operational
EMEA Audit Manager Operational
EMEA Calendar Operational
EMEA Calendar Classic Operational
EMEA DataFlow Operational
EMEA FileRoom Operational
EMEA General Ledger Manager Operational
EMEA R&D Tax Credit Manager Operational
EMEA WorkFlow Manager Operational
EMEA Workpapers Operational
Direct Tax Operational
AMERS (web) BEPS Action Manager Operational
AMERS DAC6 Reporter Operational
AMERS Data Query Operational
AMERS Documenter/Benchmark (legacy) Operational
AMERS GoSystem Tax RS Operational
AMERS GoSystem Tax RS API Operational
AMERS Income Tax Operational
AMERS Income Tax API Operational
AMERS Intercompany Agreements Operational
AMERS Operational Transfer Pricing Operational
AMERS (v2014) Operational Transfer Pricing Operational
AMERS State Apportionment Operational
AMERS (legacy) Statutory Reporting Operational
AMERS (web) Statutory Reporting Operational
AMERS Tax Provision Operational
AMERS Tax Provision (v2014 and below) Operational
AMERS Transfer Pricing Documenter Operational
AMERS Uncertain Tax Positions Operational
APAC (legacy) Corporate Tax Operational
APAC (web) Corporate Tax Operational
APAC (web) E-filing Manager (Corporate Tax) Operational
APAC (legacy) Fringe Benefits Tax Operational
APAC (web) Fringe Benefits Tax Operational
APAC (legacy) Statutory Reporting Operational
APAC (web) Statutory Reporting Operational
APAC Tax Provision Operational
APAC (v2014) Tax Provision Operational
APAC Trusts (AU) Operational
APAC Uncertain Tax Positions Operational
EMEA (web) BEPS Action Manager Operational
EMEA (legacy) Corporate Tax Operational
EMEA (web) Corporate Tax Operational
EMEA (web) E-filing Manager (Corporate Tax) Operational
EMEA DAC6 Reporter Operational
EMEA Intercompany Agreements Operational
EMEA (legacy) Statutory Reporting Operational
EMEA (web) Statutory Reporting Operational
EMEA Tax Provision Operational
EMEA  (v2014) Tax Provision Operational
EMEA Transfer Pricing Documenter Operational
EMEA Uncertain Tax Positions Operational
Global Trade Operational
Global Trade Content Operational
Global Trade - LATAM Operational
Global Trade - pwd by Integration Point Operational
Govt Connectivity BE - PLDA Operational
Govt Connectivity DE - ATLAS Operational
Govt Connectivity FR - DELTA Operational
Govt Connectivity MX - SAAI/COVE Operational
Govt Connectivity NL - AGS Operational
Govt Connectivity UK - CHIEF/CDS Operational
Govt Connectivity US - ABI/AES Operational
GTM Platform Operational
Implementation Environment Operational
ONESOURCE Classifier Operational
Transports AS2 Operational
Transports Client Interchange Web Service Operational
Transports FTP Operational
Indirect Tax Operational
ONESOURCE Determination Enterprise Cloud (AMER) ? Operational
ONESOURCE Determination Enterprise Cloud (EMEA) ? Operational
ONESOURCE Determination Enterprise Cloud (OCI/AMER) ? Operational
ONESOURCE Determination Original Cloud (AMER) ? Operational
ONESOURCE Determination Original Dedicated Cloud (AMER) ? Operational
ONESOURCE Determination Original Dedicated Cloud (EMEA) ? Operational
Certificate Manager Original Cloud ? Operational
Certificate Manager Enterprise Cloud ? Operational
Reports and Analytics Enterprise Cloud ? Operational
Reporting - Original Cloud ? Operational
US Tax Content ? Operational
Canada Tax Content ? Operational
International Tax Content ? Operational
Content Extract ? Operational
Fast Sales Tax ? Operational
ONESOURCE Property Tax ? Operational
ONESOURCE Sales and Use Tax Compliance (AMER) ? Operational
ONESOURCE Indirect Compliance (APAC) ? Operational
APAC (web) E-filing Manager (Indirect Compliance) Operational
ONESOURCE Indirect Compliance (EMEA) ? Operational
EMEA (web) E-filing Manager (Indirect Compliance) Operational
ONESOURCE Determination - On Premise ? Operational
ONESOURCE Determination (APAC) ? Operational
IDT Integrations ? Operational
Address Validation Service Operational
BigCommerce Operational
Coupa Operational
Data File Integrator - Enterprise Cloud Operational
Data File Integrator - Original Cloud Operational
Microsoft Dynamics 365 - Commerce Cloud Operational
Microsoft Dynamics 365FOE Operational
Microsoft Dynamics AX 2012 Operational
Microsoft Dynamics GP Operational
NetSuite Legacy/Direct Operational
NetSuite SuiteTax Operational
Oracle EBS R12 Operational
Oracle Fusion Tax Cloud - 1.x Operational
Oracle Fusion Tax Cloud - 2.x Operational
Salesforce Subscription Management Operational
SAP 5.2B Basic (RFC) Operational
SAP Ariba - Cloud Operational
SAP Ariba - OnPremise Operational
SAP Ariba - Original cloud Operational
SAP Business One Operational
SAP C4/HANA Commerce Cloud Operational
SAP Global Next Operational
SAP Global Tax Service Operational
SAP US Tax S4/HANA Cloud Operational
Trust & Info Rptg Operational
AMERS NRA - FNIS & Users Website Operational
AMERS Tax Information Reporting Operational
AMERS Trust Tax Operational
AMERS Trust Tax Insight Operational
Legal Solutions Operational
AMERS LEGAL ONE Operational
Legal Tracker - US Operational
Legal Tracker - AUS Operational
Legal Tracker - UK Operational
Legal Tracker - GER Operational
Legal Tracker - CAN Operational
Risk Solutions Operational
AMERS Compliance Learning Operational
AMERS Oden Online (State Rules and Regulations) Operational
AMERS Oden Policy Terminator Operational
AMERS Oden Track (web) Operational
AMERS Regulatory Intelligence Operational
ANZ Compliance Learning Operational
APAC Compliance Learning Operational
APAC Regulatory Intelligence Operational
EMEA Compliance Learning Operational
EMEA Regulatory Intelligence Operational
Tax Brazil Operational
Checkpoint Corporate Operational
EFD-REINF Operational
MASTERSAF DW | MASTERSAF GF Operational
ONESOURCE DFe Operational
ONESOURCE ECF Operational
ONESOURCE eSOCIAL Operational
ONESOURCE Smart Operational
ONESOURCE Tax Analyser Operational
Tax One Operational
Tax One for SAP® solutions Operational
Customer Support Operational
Case Management Dashboard Operational
Platform & Workflow Tools Operational
Direct Tax Operational
LATAM Direct Tax Operational
Global Trade Operational
LATAM Global Trade Operational
Indirect Tax Operational
Trust & Info Rptg Operational
Legal Solutions Operational
LATAM Legal Solutions Operational
Risk Solutions Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ONESOURCE Statutory Reporting [AMERS] Nov 30, 2023 18:30 - Dec 1, 2023 00:30 CST
ONESOURCE Statutory Reporting [AMERS] will be undergoing scheduled maintenance during this time Sunday December 3rd 19:30 EST to Monday December 4th 01:30 EST.
Posted on Nov 28, 2023 - 16:18 CST
ONESOURCE Statutory Reporting [EMEA] Nov 30, 2023 18:30 - Dec 1, 2023 00:30 CST
ONESOURCE Statutory Reporting [EMEA] will be undergoing scheduled maintenance during Friday December 1st 00:30 GMT to Friday December 1st 06:30 GMT.
Posted on Nov 28, 2023 - 16:18 CST
Database maintenance event in progress to deploy R2023.12

There will be limited service during this deployment.

Posted on Nov 29, 2023 - 03:25 CST
Database maintenance event in progress to deploy R2023.12

There will be limited service during this deployment.

Posted on Nov 29, 2023 - 03:15 CST
Current user interface for ONESOURCE Indirect Tax Integration for Oracle Fusion will be decommissioned by in UAT by Dec 04, 2023
Posted on Nov 27, 2023 - 22:29 CST
ONESOURCE Statutory Reporting [APAC] Dec 5, 2023 04:00-10:00 CST
ONESOURCE Statutory Reporting [APAC] will be undergoing scheduled maintenance during Tuesday December 5th 21:00 AEST to Wednesday December 6th 03:00 AEST.
Posted on Nov 28, 2023 - 16:18 CST
ONESOURCE Income Tax Dec 8, 2023 00:00-01:30 CST
ONESOURCE Income Tax will be undergoing maintenance on Friday Dec 8th 12:00am – 1:30am CT.
Posted on Nov 28, 2023 - 16:27 CST
ONESOURCE Platform will be undergoing maintenance in UAT on Wednesday, December 13th, 00:00 AM - 6:00 AM CST.
Posted on Nov 02, 2023 - 00:17 CDT
ONESOURCE Platform will be undergoing maintenance in APAC on Thursday, December 14th, 7:00 AM -1:00 PM CST.
Posted on Nov 02, 2023 - 00:19 CDT
ONESOURCE Platform will be undergoing maintenance in EMEA on Thursday, December 14th, 4:00 PM -10:00 PM CST.
Posted on Nov 02, 2023 - 00:21 CDT
ONESOURCE Platform will be undergoing maintenance in AMER on Friday, December 15th, 00:00 AM - 06:00 AM CST.
Posted on Nov 02, 2023 - 00:22 CDT
Thomson Reuters will be performing a scheduled maintenance on Sunday, December 17, 2023 beginning at 7:00 am Eastern/6:00 am Central. This maintenance will include Windows Updates and apply all other required patches to the IMPLEMENTATION/TEST environments ONLY. During this maintenance period there will intermittent down times and you will not be able to access your Test/Implementation instance.

Please note this is NOT IMPACTING PRODUCTION instances.

Should you have any questions or concerns, please send an email to IntegrationPoint@ThomsonReuters.com

Posted on Nov 28, 2023 - 08:47 CST
ONESOURCE Income Tax Dec 19, 2023 00:00-01:30 CST
ONESOURCE Income Tax will be undergoing maintenance on Tuesday Dec 19th 12:00am – 1:30am CT.
Posted on Nov 28, 2023 - 16:27 CST
Tracker will be undergoing maintenance and unavailable on Saturday 12/23/2023 from 9:00 AM PST to 5:00 PM PST
Posted on Apr 13, 2023 - 16:05 CDT
ONESOURCE Tax Information Reporting System Maintenance (AMERS) Dec 23, 2023 20:00 - Dec 24, 2023 10:00 CST
ONESOURCE Tax Information Reporting will be unavailable from 08:00 P.M. (CT) on 12/23 until 10:00 A.M. (CT) on 12/24 for scheduled maintenance.
Posted on Jan 31, 2023 - 12:27 CST
Past Incidents
Nov 30, 2023

No incidents reported today.

Nov 29, 2023
Completed - The scheduled maintenance has been completed.
Nov 29, 20:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 16:00 CST
Scheduled - ONESOURCE Data Query will be undergoing maintenance on Wednesday, Nov 29th 4:00pm – 8:00pm CT.
Nov 15, 12:52 CST
Nov 28, 2023
Completed - The scheduled maintenance has been completed.
Nov 28, 16:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 16:25 CST
Scheduled - Thomson Reuters is pleased to announce the release of 2.2.3.0 for Certificate Manager – Original. Please click here, sign in with your ONEPASS account and enter 000044707 in the knowledge search box to review the Release Notes and learn more on how to adopt this new version.
Nov 28, 16:21 CST
Completed - The scheduled maintenance has been completed.
Nov 28, 06:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 21:00 CST
Scheduled - ONESOURCE Income Tax will be undergoing maintenance on Monday, Nov 27th 9:00pm – Tuesday, Nov 28th 6:00am CT. ONESOURCE Income Tax will be unavailable during this time.
Nov 15, 12:52 CST
Completed - The scheduled maintenance has been completed.
Nov 28, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 00:00 CST
Scheduled - ONESOURCE Sales and Use Tax Compliance is being updated with version 23.11.1 between 12:00 AM to 04:00 AM CDT. Please click here to access the release notes.
Nov 27, 22:38 CST
Completed - The scheduled maintenance has been completed.
Nov 28, 01:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 00:00 CST
Scheduled - ONESOURCE Income Tax Workpapers will be undergoing maintenance on Tuesday, November 28, between 12:00AM – 1:30AM CST.
Nov 22, 14:21 CST
Resolved - This issue has been resolved and the application is currently working for all clients
Nov 28, 01:06 CST
Investigating - The Reports and Analytics feature is experiencing a delay of 6 hours in PROD AMER. We will notify you once the data transfer is caught up.
Nov 27, 22:23 CST
Nov 27, 2023
Nov 26, 2023
Resolved - This incident has been resolved.
Nov 26, 12:53 CST
Investigating - Reports and analytics features is experiencing delay of 4 hours , we will notify you once data transfer is caught up.
Nov 26, 12:36 CST
Completed - The scheduled maintenance has been completed.
Nov 26, 10:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 20:00 CST
Scheduled - ONESOURCE Tax Information Reporting will be unavailable from 08:00 P.M. (CT) on 11/25 until 10:00 A.M. (CT) on 11/26 for scheduled maintenance.
Jan 31, 12:09 CST
Completed - The scheduled maintenance has been completed.
Nov 26, 10:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 20:01 CST
Scheduled - Access to all ONESOURCE Trust Tax applications (including OFX delivery and APIs) will be suspended from 8:00 P.M. (CT) on Saturday, November 25, 2023 until 10:00 A.M. (CT) on Sunday, November 26, 2023. We appreciate your understanding while we perform this necessary maintenance.
Nov 22, 00:25 CST
Resolved - This issue has been resolved and the application is currently working for all clients
Nov 26, 09:15 CST
Identified - Reports and analytics features is experiencing delay of 5 hours , we will notify you once data transfer is caught up.
Nov 26, 04:58 CST
Nov 25, 2023
Completed - The scheduled maintenance has been completed.
Nov 25, 19:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 11:00 CST
Update - LT Monthly Windows Patching
Nov 16, 08:55 CST
Scheduled - Tracker will be undergoing maintenance and unavailable on Saturday 11/25/2023 , from 9:00 AM PST to 5:00 PM PST
Nov 16, 08:55 CST
Completed - The scheduled maintenance has been completed.
Nov 25, 17:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 09:00 CST
Scheduled - Tracker will be undergoing maintenance and unavailable on Saturday 11/25/2023 from 9:00 AM PST to 5:00 PM PST
Apr 13, 16:05 CDT
Nov 24, 2023
Completed - The scheduled maintenance has been completed.
Nov 24, 09:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 05:30 CST
Scheduled - ONESOURCE Fringe Benefits Tax NextGen [APAC] will be undergoing scheduled maintenance from Friday November 24th 22:30 AEST to Saturday November 25th 02:30 AEST
Nov 21, 02:53 CST
Completed - The scheduled maintenance has been completed.
Nov 24, 01:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 21:00 CST
Scheduled - MY System patch to support 2023 Filing + NL content update
Nov 20, 09:31 CST
Nov 23, 2023
Nov 22, 2023
Resolved - This issue has been resolved and the application is currently working for all clients
Nov 22, 09:59 CST
Investigating - Reports and analytics features is experiencing delay of 6 hours , we will notify you once data transfer is caught up.
Nov 22, 07:06 CST
Completed - The scheduled maintenance has been completed.
Nov 22, 06:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 00:00 CST
Scheduled - ONESOURCE Platform will be undergoing maintenance in AMER on Wednesday November 22, 00:00 AM - 06:00 AM CST.
Oct 30, 11:10 CDT
Nov 21, 2023
Completed - The scheduled maintenance has been completed.
Nov 21, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 16:01 CST
Scheduled - ONESOURCE Platform will be undergoing maintenance in EMEA on Tuesday November 21, 04:00 PM - 10:00 PM CST.
Oct 30, 11:06 CDT
Completed - The scheduled maintenance has been completed.
Nov 21, 13:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 07:01 CST
Scheduled - ONESOURCE Platform will be undergoing maintenance in APAC on Tuesday November 21, 07:00 AM - 01:00 PM CST.
Oct 30, 11:01 CDT
Nov 20, 2023
Resolved - This issue has been resolved and the application is currently working for all clients
Nov 20, 08:48 CST
Investigating - We are currently investigating notifications of ONESOURCE GTM AWS clients having issues generating reports.
Nov 17, 11:05 CST
Completed - The scheduled maintenance has been completed.
Nov 20, 06:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 00:00 CST
Scheduled - ONESOURCE Platform will be undergoing maintenance in UAT on Monday Nov 20th, 00:00 AM - 06:00 AM CST.
Oct 30, 10:51 CDT
Nov 19, 2023
Completed - The scheduled maintenance has been completed.
Nov 19, 17:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 00:00 CST
Scheduled - Thomson Reuters will be performing a scheduled server maintenance on Sunday,November 19, 2023, beginning at 1:00 am Eastern/Midnight Central. During this maintenance period clients will experience a degradation of services for the majority of the 17 hour window, and should expect multiple periods of downtime.

This will affect PRODUCTION clients hosted in the US and Germany Data Centers.

Any questions or concerns, please email IntegrationPoint@ThomsonReuters.com

Oct 25, 12:02 CDT
Completed - The scheduled maintenance has been completed.
Nov 19, 12:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 08:00 CST
Scheduled - ONESOURCE Fringe Benefits Tax NextGen [APAC] will be undergoing scheduled maintenance from Monday November 20th 01:00 AEST to Monday November 20th 05:00 AEST
Nov 17, 00:20 CST
Nov 18, 2023
Completed - The scheduled maintenance has been completed.
Nov 18, 12:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:01 CST
Scheduled - ONESOURCE Fringe Benefits Tax NextGen [APAC] will be undergoing scheduled maintenance from Sunday November 19th 01:00 AEST to Sunday November 19th 05:00 AEST
Nov 17, 00:14 CST
Completed - The scheduled maintenance has been completed.
Nov 18, 05:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 00:01 CST
Update - We will be undergoing scheduled maintenance during this time.
Nov 17, 14:34 CST
Scheduled - ONESOURCE Administration modules will be undergoing emergency maintenance in AMERS on Saturday November 18th, 12:00 AM - 05:00 AM CST.

Administration users -might experience downtime of 30 - 60 minutes at the beginning of this maintenance window. Below sections under ONESOURCE Administration may be impacted during the downtime

Administration >Company Info
>Adjustments
>Locations

Administration > Reference Data
>Financial Hierarchy

Note: Below features/modules also will not be available.
**Accounts -> Predictive Mapping
**Accounts -> Map Financial Hierarchy
**Accounts -> Account Rollup
**Entities migration activity

Nov 17, 14:31 CST
Nov 17, 2023
Completed - The scheduled maintenance has been completed.
Nov 17, 10:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 04:00 CST
Scheduled - ONESOURCE Statutory Reporting [APAC] will be undergoing scheduled maintenance during Friday November 17th 21:00 AEST to Saturday November 18th 03:00 AEST.
Nov 14, 19:03 CST
Completed - The scheduled maintenance has been completed.
Nov 17, 03:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 01:30 CST
Scheduled - ONESOURCE State Apportionment will be undergoing maintenance on Friday, Nov 17th 1:30am – 3:30am CT.
Nov 15, 12:52 CST
Nov 16, 2023
Completed - The scheduled maintenance has been completed.
Nov 16, 00:31 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 18:30 CST
Scheduled - ONESOURCE Statutory Reporting [EMEA] will be undergoing scheduled maintenance during Thursday November 16th 00:30 GMT to Thursday November 16th 06:30 GMT.
Nov 14, 19:01 CST
Completed - The scheduled maintenance has been completed.
Nov 16, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 20:00 CST
Scheduled - Access to all ONESOURCE Trust Tax applications (including OFX delivery and APIs) will be suspended beginning at 8:00 P.M. (CT) on Wednesday, November 15, 2023. The 23.05 release of ONESOURCE Trust Tax will be available no later than 12:00 A.M. (CT) on Thursday, November 16.
Nov 15, 10:56 CST