All Systems Operational
Platform Operational
AMERS (onesourcetax.com) Operational
AMERS (onesourcelogin.com) Operational
AMERS UAT (uat.onesourcetax.com) Operational
AMERS UAT (uat.onesourcelogin.com) Operational
APAC (apac1.onesourcetax.com) Operational
APAC (onesourcelogin.com.au) Operational
EMEA (emea1.onesourcetax.com) Operational
EMEA (onesourcelogin.eu) Operational
WorkFlow Tools Operational
AMERS Audit Manager Operational
AMERS Calendar Operational
AMERS Calendar Classic Operational
AMERS DataFlow Operational
AMERS FileRoom Operational
AMERS General Ledger Manager Operational
AMERS R&D Tax Credit Manager Operational
AMERS WorkFlow Manager Operational
AMERS Workpapers Operational
AMERS User Administration Operational
APAC Audit Manager Operational
APAC Calendar Operational
APAC Calendar Classic Operational
APAC DataFlow Operational
APAC FileRoom Operational
APAC R&D Tax Credit Manager Operational
APAC WorkFlow Manager Operational
APAC Workpapers Operational
APAC User Administration Operational
EMEA Audit Manager Operational
EMEA Calendar Operational
EMEA Calendar Classic Operational
EMEA DataFlow Operational
EMEA FileRoom Operational
EMEA General Ledger Manager Operational
EMEA R&D Tax Credit Manager Operational
EMEA WorkFlow Manager Operational
EMEA Workpapers Operational
EMEA User Administration Operational
Direct Tax Operational
AMERS (web) BEPS Action Manager Operational
AMERS DAC6 Reporter Operational
AMERS Data Query Operational
AMERS Documenter/Benchmark (legacy) Operational
AMERS GoSystem Tax RS Operational
AMERS GoSystem Tax RS API Operational
AMERS Income Tax Operational
AMERS Income Tax API Operational
AMERS Intercompany Agreements Operational
AMERS Operational Transfer Pricing Operational
AMERS (v2014) Operational Transfer Pricing Operational
AMERS State Apportionment Operational
AMERS (legacy) Statutory Reporting Operational
AMERS (web) Statutory Reporting Operational
AMERS Tax Provision Operational
AMERS Tax Provision (v2014 and below) Operational
AMERS Transfer Pricing Documenter Operational
AMERS Uncertain Tax Positions Operational
APAC (legacy) Corporate Tax Operational
APAC (web) Corporate Tax Operational
APAC (web) E-filing Manager (Corporate Tax) Operational
APAC (legacy) Fringe Benefits Tax Operational
APAC (web) Fringe Benefits Tax Operational
APAC (legacy) Statutory Reporting Operational
APAC (web) Statutory Reporting Operational
APAC Tax Provision Operational
APAC (v2014) Tax Provision Operational
APAC Trusts (AU) Operational
APAC Uncertain Tax Positions Operational
EMEA (web) BEPS Action Manager Operational
EMEA (legacy) Corporate Tax Operational
EMEA (web) Corporate Tax Operational
EMEA (web) E-filing Manager (Corporate Tax) Operational
EMEA DAC6 Reporter Operational
EMEA Intercompany Agreements Operational
EMEA (legacy) Statutory Reporting Operational
EMEA (web) Statutory Reporting Operational
EMEA Tax Provision Operational
EMEA  (v2014) Tax Provision Operational
EMEA Transfer Pricing Documenter Operational
EMEA Uncertain Tax Positions Operational
Global Trade Operational
Global Trade Content Operational
Global Trade - LATAM Operational
Global Trade - pwd by Integration Point Operational
Govt Connectivity BE - PLDA Operational
Govt Connectivity DE - ATLAS Operational
Govt Connectivity FR - DELTA Operational
Govt Connectivity MX - SAAI/COVE Operational
Govt Connectivity NL - AGS Operational
Govt Connectivity UK - CHIEF/CDS Operational
Govt Connectivity US - ABI/AES Operational
GTM Platform Operational
Implementation Environment Operational
ONESOURCE Classifier Operational
Transports AS2 Operational
Transports Client Interchange Web Service Operational
Transports FTP Operational
Indirect Tax Operational
ONESOURCE Determination Enterprise Cloud (AMER) ? Operational
ONESOURCE Determination Original Cloud (AMER) ? Operational
ONESOURCE Determination Original Dedicated Cloud (AMER) ? Operational
ONESOURCE Determination Enterprise Cloud (EMEA) ? Operational
ONESOURCE Determination Original Dedicated Cloud (EMEA) ? Operational
Certificate Manager Original Cloud ? Operational
Certificate Manager Enterprise Cloud ? Operational
Reports and Analytics Enterprise Cloud ? Operational
Reporting - Original Cloud ? Operational
US Tax Content ? Operational
Canada Tax Content ? Operational
International Tax Content ? Operational
Content Extract ? Operational
Fast Sales Tax ? Operational
ONESOURCE Property Tax ? Operational
ONESOURCE Sales and Use Tax Compliance (AMER) ? Operational
ONESOURCE Indirect Compliance (APAC) ? Operational
APAC (web) E-filing Manager (Indirect Compliance) Operational
ONESOURCE Indirect Compliance (EMEA) ? Operational
EMEA (web) E-filing Manager (Indirect Compliance) Operational
ONESOURCE Determination - On Premise ? Operational
ONESOURCE Determination (APAC) ? Operational
IDT Integrations ? Operational
Address Validation Service Operational
BigCommerce Operational
Data File Integrator - Enterprise Cloud Operational
Data File Integrator - Original Cloud Operational
Microsoft Dynamics 365 - Commerce Cloud Operational
Microsoft Dynamics 365FOE Operational
Microsoft Dynamics AX 2012 Operational
Microsoft Dynamics GP Operational
NetSuite Legacy/Direct Operational
NetSuite SuiteTax Operational
Oracle EBS R12 Operational
Oracle Fusion Tax Cloud - 1.x Operational
Oracle Fusion Tax Cloud - 2.x Operational
SAP 5.2B Basic (RFC) Operational
SAP Ariba - Cloud Operational
SAP Ariba - OnPremise Operational
SAP Ariba - Original cloud Operational
SAP C4/HANA Commerce Cloud Operational
SAP Global Next Operational
SAP Global Tax Service Operational
SAP US Tax S4/HANA Cloud Operational
Trust & Info Rptg Operational
AMERS NRA - FNIS & Users Website Operational
AMERS Tax Information Reporting Operational
AMERS Trust Tax Operational
AMERS Trust Tax Insight Operational
Legal Solutions Operational
AMERS LEGAL ONE Operational
AMERS Legal Tracker Operational
ANZ Legal Tracker Operational
APAC Legal Tracker Operational
EMEA Legal Tracker Operational
Risk Solutions Operational
AMERS Compliance Learning Operational
AMERS Oden Online (State Rules and Regulations) Operational
AMERS Oden Policy Terminator Operational
AMERS Oden Track (web) Operational
AMERS Regulatory Intelligence Operational
ANZ Compliance Learning Operational
APAC Compliance Learning Operational
APAC Regulatory Intelligence Operational
EMEA Compliance Learning Operational
EMEA Regulatory Intelligence Operational
Tax Brazil Operational
Checkpoint Corporate Operational
EFD-REINF Operational
MASTERSAF DW | MASTERSAF GF Operational
ONESOURCE DFe Operational
ONESOURCE ECF Operational
ONESOURCE eSOCIAL Operational
ONESOURCE Smart Operational
ONESOURCE Tax Analyser Operational
Tax One Operational
Tax One for SAP® solutions Operational
Customer Support Operational
Platform & Workflow Tools Operational
Direct Tax Operational
LATAM Direct Tax Operational
Global Trade Operational
LATAM Global Trade Operational
Indirect Tax Operational
Trust & Info Rptg Operational
Legal Solutions Operational
LATAM Legal Solutions Operational
Risk Solutions Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Disaster Recovery Testing (between 6 AM to 8 AM) in Progress. Please click here to learn more about this event.
Posted on Apr 14, 15:18 CDT
Access to all ONESOURCE Trust Tax applications (including OFX delivery and APIs) will be suspended from 8:00 P.M. (CT) on Saturday, May 21, 2022 until 10:00 A.M. (CT) on Sunday, May 22, 2022. We appreciate your understanding while we perform this necessary maintenance.
Posted on May 18, 09:46 CDT
Thomson Reuters will be working on server maintenance for ONESOURCE Property Tax.

We will conduct these updates during the following dates and times:

• Saturday, May 21st starting at 8:00 p.m. CST and ending Saturday, May 21st at 9:00 p.m. CST

Please note: Access to the system could be limited during this brief 1-hour maintenance window.

We apologize in advance if this downtime causes any inconvenience.

If you have any questions, please contact ONESOURCE Support.

Posted on May 17, 09:16 CDT
Version 2022.3 is being deployed in the UAT environment in the EMEA region. No service interruption will be incurred with this deployment.
Posted on May 17, 14:37 CDT
Version 2022.3 is being deployed in the UAT environment in the AMER region. No service interruption will be incurred with this deployment.
Posted on May 17, 14:38 CDT
ONESOURCE Income Tax May 27, 00:00-01:30 CDT
ONESOURCE Income Tax will be undergoing maintenance on Friday, May 27th between 12:00am – 1:30am CST.
Posted on May 17, 15:43 CDT
Version 2022.3 is being deployed in the Production environment in the EMEA region. No service interruption will be incurred with this deployment.
Posted on May 17, 14:37 CDT
Platform DR failover testing activity starts on Saturday June 18, 2022 – 5:30 AM CT to Saturday June 18, 2022 – 9:30 AM CT [4 Hours]. ONESOURCE Platform will be undergoing maintenance during this time.
Posted on May 19, 09:30 CDT
Version 2022.3 is being deployed in the Production environment in the AMER region. No service interruption will be incurred with this deployment.
Posted on May 17, 14:37 CDT
Platform DR failover testing activity starts on Sunday June 19, 2022 – 12 AM CT to Sunday June 19, 2022 – 4 AM CT [4 Hours]. ONESOURCE Platform will be undergoing maintenance during this time.
Posted on May 19, 09:30 CDT
ONESOURCE Income Tax Jun 24, 00:00-01:30 CDT
ONESOURCE Income Tax will be undergoing maintenance on Friday, June 24th between 12:00am – 1:30am CST.
Posted on Jan 4, 16:58 CST
ONESOURCE Income Tax Jul 22, 00:00-01:30 CDT
ONESOURCE Income Tax will be undergoing maintenance on Friday, July 22nd between 12:00am – 1:30am CST.
Posted on Jan 4, 16:58 CST
ONESOURCE Income Tax Aug 26, 00:00-01:30 CDT
ONESOURCE Income Tax will be undergoing maintenance on Friday, Aug 26th between 12:00am – 1:30am CST.
Posted on Jan 4, 16:58 CST
ONESOURCE Income Tax Sep 23, 00:00-01:30 CDT
ONESOURCE Income Tax will be undergoing maintenance on Friday, Sept 23rd between 12:00am – 1:30am CST.
Posted on Jan 4, 16:58 CST
ONESOURCE Income Tax Oct 28, 00:00-01:30 CDT
ONESOURCE Income Tax will be undergoing maintenance on Friday, Oct 28th between 12:00am – 1:30am CST.
Posted on Jan 4, 16:58 CST
Past Incidents
May 21, 2022

No incidents reported today.

May 20, 2022
Completed - The scheduled maintenance has been completed.
May 20, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 04:00 CDT
Scheduled - Reports and Analytics May release is being deployed in the Production environment. To learn more about these changes, please refer to the Reports & Analytics section of the ONESOURCE Determination Enterprise Cloud help.
May 11, 11:38 CDT
Resolved - This issue has been resolved and the application is currently working for all clients
May 20, 07:56 CDT
Investigating - Some customers are unable to access the Certificate Manager. We are currently investigating this issue.
May 19, 09:27 CDT
Resolved - This issue has been resolved and the application is currently working for all clients
May 20, 07:54 CDT
Investigating - We have received reports that Tax Provision [AMERS/EMEA/APAC] is in a degraded state and our teams are investigating now. Intermittent issues launching the application.
May 20, 07:39 CDT
Completed - The scheduled maintenance has been completed.
May 20, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 00:00 CDT
Scheduled - ONESOURCE Income Tax will be undergoing maintenance on Friday, May 20th between 12:00am – 1:30am CST.
Jan 4, 16:58 CST
Completed - The scheduled maintenance has been completed.
May 20, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 00:00 CDT
Scheduled - ONESOURCE Income Tax Workpapers will be undergoing maintenance on Friday, May 20 between 12:00AM – 1:30AM CST.
May 18, 11:05 CDT
May 19, 2022
Completed - The scheduled maintenance has been completed.
May 19, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 13:01 CDT
Scheduled - Platform DR failover testing activity starts on Saturday June 18, 2022 – 1 PM CT to Saturday June 18, 2022 – 4 PM CT [4 Hours]. ONESOURCE Platform will be undergoing maintenance during this time.
May 19, 09:30 CDT
Completed - The scheduled maintenance has been completed.
May 19, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 12:02 CDT
Scheduled - Reports and Analytics May release is being deployed in the Production environment. To learn more about these changes, please refer to the Reports & Analytics section of the ONESOURCE Determination Enterprise Cloud help.
May 11, 11:38 CDT
Completed - The scheduled maintenance has been completed.
May 19, 09:47 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 09:40 CDT
Scheduled - Thomson Reuters is pleased to announce the release of 5.11.1.6 for ONESOURCE Determination – Original. Please click here to access the Release Notes.
ONESOURCE Determination – Original cloud (Dedicated) and On-premise customers can visit this Knowledge Base article and refer to this Guide to learn more on how to adopt this new version.

May 19, 09:35 CDT
May 18, 2022
Resolved - This incident has been resolved.
May 18, 15:55 CDT
Monitoring - Issue has been resolved and all clients should be able to use system again. We will continue to monitor.
May 18, 12:17 CDT
Identified - We have identified an issue that is affecting multiple customers across all products. The team is currently working on the resolution.
May 18, 11:42 CDT
Completed - The scheduled maintenance has been completed.
May 18, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 06:00 CDT
Scheduled - Version 2022.2 is being deployed. No downtime will be incurred for this deployment. Please click here to access the release notes.
May 9, 10:29 CDT
May 17, 2022
Completed - The scheduled maintenance has been completed.
May 17, 18:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 14:00 CDT
Scheduled - Version 2022.2 is being deployed. No downtime will be incurred for this deployment. Please click here to access the release notes.
May 9, 10:28 CDT
Resolved - During the deployment of release version 2022.2 in the EMEA production environment, an unplanned outage of 17 minutes was incurred to the tax calculation service, causing connectivity issues to our customers that we are hosting in the EMEA region. The outage started at 3:08 PM and the issue was resolved at 3:25 PM CDT. We apologize for the inconvenience caused to our customers. A root cause analysis will be available to our customers within 5 business days.
May 17, 16:31 CDT
May 16, 2022
Completed - The scheduled maintenance has been completed.
May 16, 14:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 10:30 CDT
Scheduled - ONESOURCE Corporate Tax NextGen [APAC] will be undergoing scheduled maintenance during from Tuesday May 17th 01:30 AEST to Tuesday May 17thh 05:30 AEST.
May 12, 02:31 CDT
Completed - The scheduled maintenance has been completed.
May 16, 01:31 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 21:31 CDT
Scheduled - ONESOURCE Corporate Tax NextGen [EMEA] will be undergoing scheduled maintenance during this time.
May 12, 02:21 CDT
May 15, 2022
Completed - The scheduled maintenance has been completed.
May 15, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 09:01 CDT
Scheduled - ONESOURCE Fringe Benefits Tax NextGen [APAC] will be undergoing scheduled maintenance during this time.
May 12, 02:09 CDT
Resolved - This issue has been resolved and the application is currently working for all clients
May 15, 05:59 CDT
Update - We are continuing to investigate this issue.
May 15, 05:42 CDT
Update - We have received reports that GoSystem Tax RS AMERS/EMEA/APAC is in a degraded state and our team verified that.

We are continuously working to resolve the issue. Currently there is no ETA. We will let you know when there is next update.

May 15, 05:21 CDT
Investigating - We have received reports that GoSystem Tax RS AMERS/EMEA/APAC is in a degraded state and our teams are investigating now.
May 15, 05:18 CDT
May 14, 2022
Completed - The scheduled maintenance has been completed.
May 14, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 06:01 CDT
Scheduled - Disaster Recovery Testing (between 6 AM to 8 AM) in Progress. Please click here to learn more about this event.
Apr 14, 15:18 CDT
May 13, 2022

No incidents reported.

May 12, 2022
Completed - The scheduled maintenance has been completed.
May 12, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 15:00 CDT
Scheduled - Previous Communication: ONESOURCE Determination - Enterprise Cloud (AMER) - Reports & Analytics UAT May release

Due to some technical issues, the May 12th at 4:00 AM CDT, UAT AMER release for Reports & Analytics was not successful. We have identified the technical issues that caused the delay and updated the fix. This deployment has been rescheduled to 3:00PM CDT on May 12th.

May 12, 14:48 CDT
Resolved - This incident has been resolved.
May 12, 13:12 CDT
Identified - "The Reports and Analytics feature is experiencing a 6-hour delay in data update. We will remove this alert and send out a communication once the data transfer is caught up."
May 9, 01:24 CDT
Completed - The scheduled maintenance has been completed.
May 12, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 09:00 CDT
Scheduled - ONESOURCE Indirect Compliance [APAC] will be undergoing scheduled maintenance during this time.
May 10, 07:10 CDT
Postmortem - Read details
May 12, 09:48 CDT
Completed - The scheduled maintenance has been completed.
May 12, 08:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 04:00 CDT
Scheduled - Reports and Analytics May release is being deployed in the UAT environment. To learn more about these changes, please refer to the Reports & Analytics section of the ONESOURCE Determination Enterprise Cloud help.
May 11, 11:38 CDT
Completed - The scheduled maintenance has been completed.
May 12, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 21:30 CDT
Scheduled - **ONESOURCE Indirect Compliance [EMEA]** will be undergoing scheduled maintenance during this time.
May 10, 07:08 CDT
May 11, 2022
Completed - The scheduled maintenance has been completed.
May 11, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 12:00 CDT
Scheduled - Reports and Analytics May release is being deployed in the UAT environment. To learn more about these changes, please refer to the Reports & Analytics section of the ONESOURCE Determination Enterprise Cloud help.
May 11, 11:37 CDT
Resolved - This incident has been resolved.
May 11, 13:04 CDT
Identified - We have identified an issue with our content extracts that is impacting some customers. The team is actively working on a hotfix to resolve the issue.
May 9, 14:38 CDT
Resolved - This incident has been resolved.
May 11, 11:31 CDT
Investigating - The ONESOURCE Determination - Enterprise cloud is experiencing a service degradation issue that is impacting some customers.
May 10, 16:08 CDT
May 10, 2022
Completed - The scheduled maintenance has been completed.
May 10, 21:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 21:01 CDT
Scheduled - Emergency Maintenance to address an identified issue. Customers might experience an interruption with connections to the tax calculation service for no more than 2 minutes at the beginning of the maintenance window.
May 10, 10:07 CDT
Resolved - This incident has been resolved.
May 10, 17:41 CDT
Investigating - ONESOURCE Income Tax is experiencing intermittent issues with launching. We are currently investigating this issue.
May 10, 14:31 CDT
Resolved - This incident has been resolved.
May 10, 14:07 CDT
Investigating - We are seeing intermittent errors with DataFlow NextGen customers and load-based errors. We have identified the issue and are working to resolve it immediately.
May 10, 11:01 CDT
Completed - The scheduled maintenance has been completed.
May 10, 10:16 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 10:10 CDT
Scheduled - ONESOURCE Indirect Tax team is scheduling an emergency maintenance tonight (May 10, 2022) to immediately address an issue identified in the ONESOURCE Determination – Enterprise cloud AMER Production environment. This 30-minute maintenance will begin at 9 PM CDT tonight (May 10, 2022). Customers might experience an interruption with connections to the tax calculation service for no more than 2 minutes at the beginning of the maintenance window. We apologize for this inconvenience caused to our customers.

If you have any questions please contact your customer success managers.

May 10, 10:07 CDT
Completed - The scheduled maintenance has been completed.
May 10, 09:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 05:00 CDT
Scheduled - ONESOURCE Statutory Reporting [APAC] will be undergoing scheduled maintenance during from Tuesday May 10th 20:00 AEST to Wednesday, May 11th 00:00 AEST
May 9, 05:41 CDT
Completed - The scheduled maintenance has been completed.
May 10, 01:31 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 21:30 CDT
Scheduled - ONESOURCE Statutory Reporting [EMEA] will be undergoing scheduled maintenance during this time.
May 9, 01:05 CDT
Completed - The scheduled maintenance has been completed.
May 10, 01:31 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 00:00 CDT
Scheduled - ONESOURCE Income Tax will be undergoing maintenance on Tuesday, May 10th between 12:00am – 1:30am CST.
May 6, 16:13 CDT
May 9, 2022
Completed - The scheduled maintenance has been completed.
May 9, 10:35 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 10:31 CDT
Scheduled - ONESOURCE Determination – Enterprise cloud version 2022.2 will be released in the production environment in the EMEA region on May 17, 2022 and in the AMER region on May 18, 2022 respectively. You will receive another email when the deployment is completed on those dates. No downtime will be incurred for this deployment. To learn more about this release please click here to access the release notes. We apologize for the change of the production release dates, and the inconvenience caused to our customers.
May 9, 10:27 CDT
Completed - The scheduled maintenance has been completed.
May 9, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 21:30 CDT
Scheduled - ONESOURCE Corporate Tax NextGen [EMEA] will be undergoing scheduled maintenance during this time.
May 4, 04:02 CDT
May 8, 2022
May 7, 2022

No incidents reported.