ONESOURCE Determination – Enterprise cloud Reporting Records Issue
Scheduled Maintenance Report for Thomson Reuters Corporates
The scheduled maintenance has been completed.
Posted Jun 24, 2022 - 14:20 CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 24, 2022 - 14:15 CDT
On May 18, Thomson Reuters deployed a production update in ONESOURCE Determination - Enterprise Cloud to improve scalability during periods of increased transaction volumes. During this update window, between 6:32 AM CDT and 9:57 PM CDT, some transactions were not transferred to our reporting database due to an issue with our database configuration. Calculations for all transactions were performed accurately. However, incomplete records in the reporting database during this window on May 18 may have impacted some customers who generated and used reports from Reports and Analytics to prepare their Sales and Use Tax, GST or VAT filings.

We advise all customers using ONESOURCE Determination - Enterprise Cloud to review your transaction records in the reporting database. Please click here for steps to follow to reprocess transactions to ensure all transactions which occurred during the update window are accounted for. You may also contact Customer Support and click on View/Create Case or Contact Us for telephone support.
Posted Jun 24, 2022 - 14:13 CDT
This scheduled maintenance affected: Indirect Tax (ONESOURCE Determination Enterprise Cloud (AMER)).