All Systems Operational
Platform Operational
AMERS (onesourcetax.com) Operational
AMERS (onesourcelogin.com) Operational
AMERS Administration Operational
AMERS - API Administration Operational
AMERS UAT (uat.onesourcetax.com) Operational
AMERS UAT (uat.onesourcelogin.com) Operational
APAC (apac1.onesourcetax.com) Operational
APAC (onesourcelogin.com.au) Operational
APAC Administration Operational
APAC - API Administration Operational
EMEA (emea1.onesourcetax.com) Operational
EMEA (onesourcelogin.eu) Operational
EMEA Administration Operational
EMEA - API Administration Operational
UAT - API Administration Operational
WorkFlow Tools Operational
AMERS Calendar Operational
AMERS Calendar Classic Operational
AMERS FileRoom Operational
AMERS WorkFlow Manager Operational
APAC Calendar Operational
APAC Calendar Classic Operational
APAC FileRoom Operational
APAC WorkFlow Manager Operational
EMEA Calendar Operational
EMEA Calendar Classic Operational
EMEA FileRoom Operational
EMEA WorkFlow Manager Operational
Data Tools Operational
AMERS Audit Manager Operational
AMERS DataFlow Operational
AMERS Data Hub Operational
AMERS General Ledger Manager Operational
AMERS R&D Tax Credit Manager Operational
AMERS SAP Trial Balance Integration Operational
AMERS Workpapers Operational
APAC Audit Manager Operational
APAC DataFlow Operational
APAC Data Hub Operational
APAC R&D Tax Credit Manager Operational
APAC SAP Trial Balance Integration Operational
APAC Workpapers Operational
EMEA Audit Manager Operational
EMEA DataFlow Operational
EMEA Data Hub Operational
EMEA General Ledger Manager Operational
EMEA SAP Trial Balance Integration Operational
EMEA R&D Tax Credit Manager Operational
EMEA Workpapers Operational
Direct Tax Operational
AMERS (web) BEPS Action Manager Operational
AMERS DAC6 Reporter Operational
AMERS Data Query Operational
AMERS Documenter/Benchmark (legacy) Operational
AMERS GoSystem Tax RS Operational
AMERS GoSystem Tax RS API Operational
AMERS Income Tax Operational
AMERS Income Tax API Operational
AMERS Intercompany Agreements Operational
AMERS Operational Transfer Pricing Operational
AMERS (v2014) Operational Transfer Pricing Operational
AMERS State Apportionment Operational
AMERS (legacy) Statutory Reporting Operational
AMERS (web) Statutory Reporting Operational
AMERS Tax Provision Operational
AMERS Tax Provision (v2014 and below) Operational
AMERS Transfer Pricing Documenter Operational
AMERS Uncertain Tax Positions Operational
APAC (legacy) Corporate Tax Operational
APAC (web) Corporate Tax Operational
APAC (web) E-filing Manager (Corporate Tax) Operational
APAC (legacy) Fringe Benefits Tax Operational
APAC (web) Fringe Benefits Tax Operational
APAC (legacy) Statutory Reporting Operational
APAC (web) Statutory Reporting Operational
APAC Tax Provision Operational
APAC (v2014) Tax Provision Operational
APAC Trusts (AU) Operational
APAC Uncertain Tax Positions Operational
EMEA (web) BEPS Action Manager Operational
EMEA (legacy) Corporate Tax Operational
EMEA (web) Corporate Tax Operational
EMEA (web) E-filing Manager (Corporate Tax) Operational
EMEA DAC6 Reporter Operational
EMEA Intercompany Agreements Operational
EMEA (legacy) Statutory Reporting Operational
EMEA (web) Statutory Reporting Operational
EMEA Tax Provision Operational
EMEA  (v2014) Tax Provision Operational
EMEA Transfer Pricing Documenter Operational
EMEA Uncertain Tax Positions Operational
Global Trade Operational
Global Trade Content Operational
Global Trade - LATAM Operational
Global Trade - pwd by Integration Point Operational
Govt Connectivity BE - PLDA Operational
Govt Connectivity DE - ATLAS Operational
Govt Connectivity FR - DELTA Operational
Govt Connectivity MX - SAAI/COVE Operational
Govt Connectivity NL - AGS Operational
Govt Connectivity UK - CHIEF/CDS Operational
Govt Connectivity US - ABI/AES Operational
GTM Platform Operational
Implementation Environment Operational
ONESOURCE Classifier Operational
Transports AS2 Operational
Transports Client Interchange Web Service Operational
Transports FTP Operational
Indirect Tax Operational
ONESOURCE Determination Enterprise Cloud (AMER) ? Operational
ONESOURCE Determination Enterprise Cloud (EMEA) ? Operational
ONESOURCE Determination Enterprise Cloud (OCI/AMER) ? Operational
ONESOURCE Determination Original Cloud (AMER) ? Operational
ONESOURCE Determination Original Dedicated Cloud (AMER) ? Operational
ONESOURCE Determination Original Dedicated Cloud (EMEA) ? Operational
Certificate Manager Original Cloud ? Operational
Certificate Manager Enterprise Cloud ? Operational
Reports and Analytics Enterprise Cloud ? Operational
Reporting - Original Cloud ? Operational
US Tax Content ? Operational
Canada Tax Content ? Operational
International Tax Content ? Operational
Content Extract ? Operational
Fast Sales Tax ? Operational
ONESOURCE Property Tax ? Operational
ONESOURCE Sales and Use Tax Compliance (AMER) ? Operational
ONESOURCE Indirect Compliance (APAC) ? Operational
APAC (web) E-filing Manager (Indirect Compliance) Operational
ONESOURCE Indirect Compliance (EMEA) ? Operational
EMEA (web) E-filing Manager (Indirect Compliance) Operational
ONESOURCE E-Invoicing ? Operational
ONESOURCE Determination - On Premise ? Operational
ONESOURCE Determination (APAC) ? Operational
IDT Integrations ? Operational
Address Validation Service Operational
BigCommerce Operational
Coupa Operational
Data File Integrator - Enterprise Cloud Operational
Data File Integrator - Original Cloud Operational
Microsoft Dynamics 365 - Commerce Cloud Operational
Microsoft Dynamics 365FOE Operational
Microsoft Dynamics AX 2012 Operational
Microsoft Dynamics GP Operational
NetSuite Legacy/Direct Operational
NetSuite SuiteTax Operational
Oracle EBS R12 Operational
Oracle Fusion Tax Cloud - 1.x Operational
Oracle Fusion Tax Cloud - 2.x Operational
Salesforce Subscription Management Operational
SAP 5.2B Basic (RFC) Operational
SAP Ariba - Cloud Operational
SAP Ariba - OnPremise Operational
SAP Ariba - Original cloud Operational
SAP Business One Operational
SAP C4/HANA Commerce Cloud Operational
SAP Global Next Operational
SAP Global Tax Service Operational
SAP US Tax S4/HANA Cloud Operational
Trust & Info Rptg Operational
AMERS NRA - FNIS & Users Website Operational
AMERS Tax Information Reporting Operational
AMERS Trust Tax Operational
AMERS Trust Tax Insight Operational
Legal Solutions Operational
AMERS LEGAL ONE Operational
Legal Tracker - US Operational
Legal Tracker - AUS Operational
Legal Tracker - UK Operational
Legal Tracker - GER Operational
Legal Tracker - CAN Operational
Risk Solutions Operational
AMERS Compliance Learning Operational
AMERS Oden Online (State Rules and Regulations) Operational
AMERS Oden Policy Terminator Operational
AMERS Oden Track (web) Operational
AMERS Regulatory Intelligence Operational
ANZ Compliance Learning Operational
APAC Compliance Learning Operational
APAC Regulatory Intelligence Operational
EMEA Compliance Learning Operational
EMEA Regulatory Intelligence Operational
Tax Brazil Operational
Checkpoint Corporate Operational
EFD-REINF Operational
MASTERSAF DW | MASTERSAF GF Operational
ONESOURCE DFe Operational
ONESOURCE ECF Operational
ONESOURCE eSOCIAL Operational
ONESOURCE Smart Operational
ONESOURCE Tax Analyser Operational
Tax One Operational
Tax One for SAP® solutions Operational
Customer Support Operational
Case Management Dashboard Operational
Platform & Workflow Tools Operational
Direct Tax Operational
LATAM Direct Tax Operational
Global Trade Operational
LATAM Global Trade Operational
Indirect Tax Operational
Trust & Info Rptg Operational
Legal Solutions Operational
LATAM Legal Solutions Operational
Risk Solutions Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ONESOURCE Platform will be undergoing maintenance in UAT on Tuesday April 30th, 00:00 AM - 4:00 AM CST.
Users may experience degraded performance from 2:00 AM CST to 2:30 AM CST only.

Posted on Apr 30, 2024 - 00:00 CDT
ONESOURCE Platform will be undergoing maintenance in EMEA on Thursday, May 2nd, 06:00 PM - 10:00 PM CST.
Users may experience degraded performance from 8:15 PM CST to 8:45 PM CST only.

Posted on Mar 29, 2024 - 08:12 CDT
ONESOURCE Income Tax Apr 5, 2024 00:00-01:30 CDT
ONESOURCE Income Tax will be undergoing maintenance on Friday, April 5th between 12:00am – 1:30am CT.
Posted on Mar 27, 2024 - 13:11 CDT
ONESOURCE Determination – Enterprise cloud Version 2024.2 is being deployed in the AMERS Production environment. Your access to the tax calculation services and the application will not be interrupted.
Posted on Mar 05, 2024 - 01:05 CST
Thomson Reuters will be performing a scheduled server maintenance on Sunday, April 7th, 2024, beginning at 1:00 am Eastern. During this maintenance period clients will experience a degradation of services for the majority of the 17 hours window and should expect multiple periods of downtime.

Any questions or concerns, please email IntegrationPoint@ThomsonReuters.com

Posted on Mar 15, 2024 - 14:44 CDT
Scheduled System Maintenance Apr 20, 2024 11:00-19:00 CDT
Legal Tracker Monthly Windows Patching
Posted on Feb 29, 2024 - 01:11 CST
ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Posted on Mar 22, 2024 - 10:45 CDT
ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Posted on Mar 22, 2024 - 10:46 CDT
ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Posted on Mar 25, 2024 - 15:20 CDT
ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Posted on Mar 22, 2024 - 10:47 CDT
ONESOURCE Income Tax Apr 26, 2024 00:00-01:30 CDT
ONESOURCE Income Tax will be undergoing maintenance on Friday, Apr 26th between 12:00am – 1:30am CT.
Posted on Jan 03, 2024 - 16:59 CST
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 04/27/24 until 08:00 A.M. (CT) on 04/28/24 for scheduled maintenance.
Posted on Dec 12, 2023 - 05:21 CST
ONESOURCE Platform will be undergoing maintenance in APAC on Thursday, May 2nd, 07:00 AM - 11:00 AM CST.
Users may experience degraded performance from 9:15 AM CST to 9:45 AM CST only.

Posted on Mar 29, 2024 - 08:06 CDT
Scheduled System Maintenance May 18, 2024 11:00-19:00 CDT
Legal Tracker Monthly Windows Patching
Posted on Feb 29, 2024 - 01:12 CST
ONESOURCE Income Tax May 24, 2024 00:00-01:30 CDT
ONESOURCE Income Tax will be undergoing maintenance on Friday, May 24th between 12:00am – 1:30am CT.
Posted on Jan 03, 2024 - 16:59 CST
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 05/25/24 until 08:00 A.M. (CT) on 05/26/24 for scheduled maintenance.
Posted on Dec 12, 2023 - 05:22 CST
ONESOURCE Income Tax Jun 21, 2024 00:00-01:30 CDT
ONESOURCE Income Tax will be undergoing maintenance on Friday, June 21st between 12:00am – 1:30am CT.
Posted on Jan 03, 2024 - 16:59 CST
Scheduled System Maintenance Jun 22, 2024 11:00-19:00 CDT
Legal Tracker Monthly Windows Patching
Posted on Feb 29, 2024 - 01:13 CST
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 06/22/24 until 08:00 A.M. (CT) on 06/23/24 for scheduled maintenance.
Posted on Dec 12, 2023 - 05:22 CST
Scheduled System Maintenance Jul 20, 2024 11:00-19:00 CDT
Legal Tracker Monthly Windows Patching
Posted on Feb 29, 2024 - 01:14 CST
ONESOURCE Income Tax Jul 26, 2024 00:00-01:30 CDT
ONESOURCE Income Tax will be undergoing maintenance on Friday, July 26th between 12:00am – 1:30am CT.
Posted on Jan 03, 2024 - 16:59 CST
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 07/27/24 until 08:00 A.M. (CT) on 07/28/24 for scheduled maintenance.
Posted on Dec 12, 2023 - 05:23 CST
ONESOURCE Income Tax Aug 23, 2024 00:00-01:30 CDT
ONESOURCE Income Tax will be undergoing maintenance on Friday, Aug 23rd between 12:00am – 1:30am CT.
Posted on Jan 03, 2024 - 16:59 CST
Scheduled System Maintenance Aug 24, 2024 11:00-19:00 CDT
Legal Tracker Monthly Windows Patching
Posted on Feb 29, 2024 - 01:17 CST
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 08/24/24 until 08:00 A.M. (CT) on 08/25/24 for scheduled maintenance.
Posted on Dec 12, 2023 - 05:24 CST
Scheduled System Maintenance Sep 21, 2024 11:00-19:00 CDT
Legal Tracker Monthly Windows Patching
Posted on Feb 29, 2024 - 01:18 CST
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 09/21/24 until 08:00 A.M. (CT) on 09/22/24 for scheduled maintenance.
Posted on Dec 12, 2023 - 05:24 CST
ONESOURCE Income Tax Sep 27, 2024 00:00-01:30 CDT
ONESOURCE Income Tax will be undergoing maintenance on Friday, Sept 27th between 12:00am – 1:30am CT.
Posted on Jan 03, 2024 - 16:59 CST
Scheduled System Maintenance Oct 19, 2024 11:00-19:00 CDT
Legal Tracker Monthly Windows Patching
Posted on Feb 29, 2024 - 01:21 CST
ONESOURCE Income Tax Oct 25, 2024 00:00-01:30 CDT
ONESOURCE Income Tax will be undergoing maintenance on Friday, Oct 25th between 12:00am – 1:30am CT.
Posted on Jan 03, 2024 - 16:59 CST
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 10/26/24 until 08:00 A.M. (CT) on 10/27/24 for scheduled maintenance.
Posted on Dec 12, 2023 - 05:25 CST
Scheduled System Maintenance Nov 23, 2024 11:00-19:00 CST
Legal Tracker Monthly Windows Patching
Posted on Feb 29, 2024 - 01:22 CST
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 11/23/24 until 08:00 A.M. (CT) on 11/24/24 for scheduled maintenance.
Posted on Dec 12, 2023 - 05:25 CST
Scheduled System Maintenance Dec 21, 2024 11:00-19:00 CST
Legal Tracker Monthly Windows Patching
Posted on Feb 29, 2024 - 01:23 CST
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 12/29/24 until 08:00 A.M. (CT) on 12/23/24 for scheduled maintenance.
Posted on Dec 12, 2023 - 05:26 CST
Past Incidents
Mar 29, 2024
Completed - The scheduled maintenance has been completed.
Mar 29, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 00:00 CDT
Scheduled - ONESOURCE Sales and Use Tax Compliance is being updated with version 24.03.1 between 12:00 AM to 04:00 AM CDT. Please click here to access the release notes.
Mar 26, 10:31 CDT
Completed - The scheduled maintenance has been completed.
Mar 29, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 00:00 CDT
Scheduled - ONESOURCE Income Tax will be undergoing maintenance on Friday, March 29th between 12:00am – 1:30am CT.
Mar 27, 13:11 CDT
Mar 28, 2024

No incidents reported.

Mar 27, 2024
Resolved - This issue has been resolved and the application is currently working for all clients
Mar 27, 19:04 CDT
Investigating - The Reports and Analytics feature is experiencing a delay of 5 hours in PROD AMER. We will notify you once the data transfer is caught up.
Mar 27, 15:18 CDT
Completed - The scheduled maintenance has been completed.
Mar 27, 14:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 10:30 CDT
Scheduled - ONESOURCE Corporate Tax NextGen [APAC] will be unavailable from Wednesday March 27th 02:30 AEST to Wednesday March 27th 06:30 AEST.
Mar 25, 11:28 CDT
Completed - The scheduled maintenance has been completed.
Mar 27, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 08:00 CDT
Scheduled - Disaster recovery testing in progress.

There is no planned downtime during this event.

Mar 20, 09:13 CDT
Mar 26, 2024

No incidents reported.

Mar 25, 2024

No incidents reported.

Mar 24, 2024
Completed - The scheduled maintenance has been completed.
Mar 24, 10:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 04:30 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 19, 23:23 CDT
Completed - The scheduled maintenance has been completed.
Mar 24, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 20:00 CDT
Scheduled - Access to all ONESOURCE Trust Tax applications (including OFX delivery and APIs) will be suspended from 8:00 P.M. (CT) on Saturday, March 23, 2024 until 10:00 A.M. (CT) on Sunday, March 24, 2024. We appreciate your understanding while we perform this necessary maintenance.
Mar 21, 04:22 CDT
Completed - The scheduled maintenance has been completed.
Mar 24, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 22:00 CDT
Scheduled - ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 03/23/24 until 08:00 A.M. (CT) on 03/24/24 for scheduled maintenance.
Dec 12, 05:20 CST
Mar 23, 2024
Completed - The scheduled maintenance has been completed.
Mar 23, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 11:00 CDT
Scheduled - Legal Tracker Monthly Windows Patching
Feb 29, 01:09 CST
Mar 22, 2024
Completed - The scheduled maintenance has been completed.
Mar 22, 18:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 14:00 CDT
Scheduled - ONESOURCE Determination – Enterprise cloud Version 2024.2 is being deployed in the EMEA Production environment. Your access to the tax calculation services and the application will not be interrupted.
Mar 5, 01:41 CST
Completed - The scheduled maintenance has been completed.
Mar 22, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 00:00 CDT
Scheduled - ONESOURCE Income Tax Workpapers will be undergoing maintenance on Friday, March 22, between 12:00AM – 3:00 AM CST.
Mar 19, 07:08 CDT
Completed - The scheduled maintenance has been completed.
Mar 22, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 23:00 CDT
Scheduled - ONESOURCE Tax Provision users may experience downtime in the OTP application due to release activities.
Mar 15, 17:14 CDT
Completed - The scheduled maintenance has been completed.
Mar 22, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 19:30 CDT
Scheduled - ONESOURCE Statutory Reporting [EMEA] will be undergoing scheduled maintenance during 22nd March 2024 00:30 GMT to 22nd March 2024 06:30 GMT.
Mar 21, 09:05 CDT
Completed - The scheduled maintenance has been completed.
Mar 22, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 00:00 CDT
Scheduled - ONESOURCE Income Tax will be undergoing maintenance on Friday, Mar 22nd between 12:00am – 1:30am CT.
Jan 3, 16:59 CST
Mar 21, 2024
Completed - The scheduled maintenance has been completed.
Mar 21, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 15:00 CDT
Scheduled - ONESOURCE Tax Provision users may experience downtime in the OTP application due to release activities.
Mar 15, 17:14 CDT
Completed - The scheduled maintenance has been completed.
Mar 21, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 05:00 CDT
Scheduled - Direct Tax - APAC (web) Statutory Reporting will be undergoing scheduled maintenance during this time.
Mar 19, 23:18 CDT
Mar 20, 2024
Completed - The scheduled maintenance has been completed.
Mar 20, 14:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 10:30 CDT
Scheduled - ONESOURCE Corporate Tax NextGen [APAC] will be unavailable from Wednesday March 20th 02:30 AEST to Thursday March 21st 06:30 AEST.
Mar 14, 01:06 CDT
Completed - The scheduled maintenance has been completed.
Mar 20, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 21:30 CDT
Scheduled - ONESOURCE Corporate Tax NextGen [EMEA] will be unavailable from Wednesday March 20th 02:30 GMT to Wednesday Marh 20th 06:30 GMT.
Mar 14, 01:07 CDT
Mar 19, 2024
Resolved - This issue has been resolved and the application is currently working for all clients
Mar 19, 15:44 CDT
Investigating - The Reports and Analytics feature is experiencing a delay of 6 hours in AMER PROD. We will notify you once the data transfer is caught up.
Mar 19, 11:26 CDT
Completed - The scheduled maintenance has been completed.
Mar 19, 08:50 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 03:45 CDT
Scheduled - The deployment of Reports and Analytics release version 2024.03 in the AMER PROD environment is scheduled for 3:50 AM to 7 AM CDT. Rest assured that your access to the user interface and tax calculation services will not be affected during this maintenance period.
Mar 11, 22:34 CDT
Mar 18, 2024
Completed - The scheduled maintenance has been completed.
Mar 18, 16:50 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 11:45 CDT
Scheduled - The deployment of Reports and Analytics release version 2024.03 in the EMEA PROD environment is scheduled for 11:50 AM to 3 PM CDT. Rest assured that your access to the user interface and tax calculation services will not be affected during this maintenance period.
Mar 11, 22:32 CDT
Resolved - This incident has been resolved.
Mar 18, 11:50 CDT
Investigating - ONESOURCE Uncertain Tax Positions is unavailable in AMER region. Engineering is actively working the issue.
Mar 18, 10:19 CDT
Resolved - This incident has been resolved.
Mar 18, 10:18 CDT
Monitoring - This issue has been mitigated. The team will continue to monitor.
Mar 14, 15:26 CDT
Investigating - We are currently investigating reports of latency and sporadic errors across GTM instances hosted in AWS.
Mar 14, 15:07 CDT
Mar 17, 2024
Completed - The scheduled maintenance has been completed.
Mar 17, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 06:00 CDT
Scheduled - Thomson Reuters will be performing a scheduled maintenance on Sunday, March 17th, 2024 beginning at 7:00 am Eastern / 6:00 am. Central. This maintenance will include Windows Updates and apply all other required patches to the IMPLEMENTATION/TEST environments ONLY. During this maintenance period there will intermittent down times and you will not be able to access your Test/Implementation instance.

Please note this is NOT IMPACTING PRODUCTION instances.

Should you have any questions or concerns, please send an email to
IntegrationPoint@ThomsonReuters.com

Mar 6, 15:32 CST
Completed - The scheduled maintenance has been completed.
Mar 17, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 23:00 CDT
Scheduled - ONESOURCE Tax Provision users may experience intermittent disruption in connectivity to OTP application due to maintenance activities.
Feb 22, 12:24 CST
Mar 16, 2024
Mar 15, 2024
Resolved - This issue has been resolved and the application is currently working for all clients
Mar 15, 16:14 CDT
Investigating - We have some Oracle Fusion Tax Cloud - 2.x customers on UAT OCI performing exhaustive tests for batches that is degrading the overall performance and resulting in an extended batch processing time for all customers. We are coordinating with these customers to control their volume of tests while we work on a fix that should be deployed this Friday (March 15th).
Mar 13, 16:10 CDT
Resolved - This issue has been resolved and the application is currently working for all clients
Mar 15, 15:33 CDT
Investigating - We are experiencing intermittent issues with IDT Tax engine, CMC,CRE and TaxAPI services in OCI UAT and PROD environments in US Ashburn region. There is an OCI infrastructure issue and the Oracle team is currently investigating the cause.
Mar 15, 10:57 CDT