Intermittent UI Slowness in ONESOURCE Indirect Tax Determination Enterprise

Incident Report for Thomson Reuters Corporates

Resolved

This incident has been resolved.
Posted Feb 27, 2026 - 13:14 CST

Monitoring

Dear Customers,

We experienced intermittent UI slowness issues in the ONESOURCE Indirect Tax Determination UAT and PROD environments between 06:30 AM CT and 08:00 AM CT today. We apologize for any inconvenience caused and appreciate your understanding and patience.

Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
Posted Feb 27, 2026 - 12:46 CST
This incident affected: Indirect Tax (ONESOURCE Determination Enterprise Cloud (AWS AMER), ONESOURCE Determination Enterprise Cloud (AWS EMEA), ONESOURCE Determination Enterprise Cloud (OCI AMER)).