We have successfully migrated all the transactions you processed during the database migration window at 5:05 AM CST on Feb 12, 2022. You can process deliberate reversals to those transactions processed during the migration window.
Posted Feb 14, 2022 - 13:35 CST
Completed
The scheduled maintenance has been completed.
Posted Feb 12, 2022 - 06:00 CST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 11, 2022 - 21:00 CST
Update
UPDATE: In our previous communication, we informed you about the 6-hour maintenance window during which you would not able to access the tax calculation service in the EMEA region production environment. However, the ONESOURCE Indirect Tax team has provided a solution to allow our customers to have uninterrupted access to the tax calculation service during the database migration maintenance window, with certain limitations. Please click here to learn more about this update.
Posted Jan 26, 2022 - 16:11 CST
Scheduled
ONESOURCE Indirect Tax is planning a database migration event for the ONESOURCE Determination – Enterprise cloud in the EMEA Production environment on Saturday February 12, 2022. During the migration window, customers will not be able to access a) the ONESOURCE Indirect Tax user interface starting at 4 AM CET (Central European Time) and b) the ONESOURCE Determination tax calculation service starting at 7AM CET until the completion of the migration at 1PM CET. Please click here to learn more about the event and how it is impacting your operations.