AWS AMER UAT SOAP & REST tax calculations failures

Incident Report for Thomson Reuters Corporates

Resolved

This issue has been resolved and the application is currently working for all clients
Posted Dec 01, 2024 - 05:58 CST

Investigating

Between 3:50 AM to 4:20 AM ET on Nov 5th, IDT AWS AMER UAT customers might have experienced intermittent SOAP & REST tax calculations failures. Issue is fixed now and all requests are passing through... More details will follow post the RCA.
Posted Nov 05, 2024 - 04:40 CST
This incident affected: Indirect Tax (ONESOURCE Determination Enterprise Cloud (AWS AMER)).