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IDT UI Service Interruption in AMER and EMEA Production

Incident Report for Thomson Reuters Corporates

Resolved

The issue has been resolved, and IDT UI services are operating normally across the AMER and EMEA production environments.
Posted Oct 26, 2026 - 22:55 CDT

Investigating

Dear Customers, We wanted to inform you that we are experiencing disruptions while attempting to login User Interface [UI] in EMEA & AMER Production environment. Technical teams are currently working on it with high priority to restore the services. More details to follow soon. Thank you for your understanding and patience.
Posted Oct 26, 2026 - 22:42 CDT
This incident affected: Indirect Tax (ONESOURCE Determination Enterprise Cloud (AWS EMEA), ONESOURCE Determination Enterprise Cloud (OCI AMER)).