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OneSource Indirect Tax Enterprise UI outage across UAT environments
Incident
Report for Thomson Reuters Corporates
Resolved
Dear Customers,
We experienced disruption in accessing User Interface[ UI] across UAT environments in the ONESOURCE Indirect Tax Determination between 3:50 AM ET and 4:10 AM ET on June 18th. The issue is already mitigated now.
We apologize for any inconvenience and appreciate your understanding and patience.
Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
We experienced disruption in accessing User Interface[ UI] across UAT environments in the ONESOURCE Indirect Tax Determination between 3:50 AM ET and 4:10 AM ET on June 18th. The issue is already mitigated now.
We apologize for any inconvenience and appreciate your understanding and patience.
Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
Investigating
We experienced outage in Loading the ONESOURCE Tax page - AMER, EMEA and OCI UAT environments starting 2:13 AM CT on May 18th. The issue is already mitigated. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
This incident affected: Indirect Tax (ONESOURCE Determination Enterprise Cloud (AWS AMER), ONESOURCE Determination Enterprise Cloud (AWS EMEA)).