ONESOURCE Global Trade - DPS Workflow Intermittent Failure

Incident Report for Thomson Reuters Corporates

Identified

We are currently experiencing intermittent issues with the DPS batch Workflow feature with our GTM 4 application . Our team is actively working to resolve this matter as quickly as possible. While we work to mitigate this issue, if you receive a message saying the DPS screening has timed out, please re-submit. We apologize for any inconvenience and appreciate your understanding and patience.

Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

Posted Dec 10, 2025 - 10:39 CST

This incident affects: Global Trade (Global Trade - pwd by Integration Point, GTM Platform).