OAuth Service Latency and UI Unavailability in AMER PROD and OCI PROD

Incident Report for Thomson Reuters Corporates

Resolved

We experienced elevated latencies with the OAuth service in the ONESOURCE Indirect Tax Determination Enterprise Cloud, impacting the AMER PROD and OCI PROD environments between 2:00 PM CT and 4:13 PM CT on July 24, 2026. Additionally, the IndirectTax UI was unavailable between 2:40 PM CT and 3:15 PM CT during this window. The issue has since been fully mitigated, and all services are currently operating normally.
Posted Jul 31, 2026 - 16:49 CDT
This incident affected: Indirect Tax (ONESOURCE Determination Enterprise Cloud (AWS AMER), ONESOURCE Determination Enterprise Cloud (OCI AMER)).