High latency and Intermittent SOAP and REST Tax Calculation Failures in OCI - UAT

Incident Report for Thomson Reuters Corporates

Resolved

This incident has been resolved.
Posted Jan 07, 2026 - 23:17 CST

Investigating

We are currently experiencing intermittent issues with the Indirect Tax Calculations feature with our ONESOURCE Indirect Tax Determination Enterprise service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
Posted Jan 07, 2026 - 17:30 CST
This incident affected: Indirect Tax (ONESOURCE Determination Enterprise Cloud (OCI AMER)).