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Onesource Indirect Tax Enterprise Rest API outage in UAT(AMER/EMEA/OCI)
Incident
Report for Thomson Reuters Corporates
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We want to keep you informed: as of May 07, 2026 at 19:33 CST, customers may be experiencing a complete outage with the Tax Calculation API feature in our OneSource Indirect Tax Enterprise service. The affected regions include UAT AMER, EMEA, and OCI.
The good news is that our team has already identified the root cause and is actively working to restore full service as quickly as possible.
We truly appreciate your patience and understanding during this time. Please continue to monitor this page for live updates, and we will keep you informed every step of the way.
The good news is that our team has already identified the root cause and is actively working to restore full service as quickly as possible.
We truly appreciate your patience and understanding during this time. Please continue to monitor this page for live updates, and we will keep you informed every step of the way.
Investigating
We are currently experiencing an issue with the Tax calculation API feature with our Onesource Indirect Tax Enterprise
service, which is temporarily unavailable.
service, which is temporarily unavailable.
This incident affected: Indirect Tax (ONESOURCE Determination Enterprise Cloud (AWS AMER), ONESOURCE Determination Enterprise Cloud (AWS EMEA), ONESOURCE Determination Enterprise Cloud (OCI AMER)).