ONESOURCE Indirect Tax Enterprise Rest API outage in OCI AMER PROD

Incident Report for Thomson Reuters Corporates

Resolved

We experienced an outage impacting the Tax Calculation feature for REST APIs in the ONESOURCE Indirect Tax Determination Enterprise Cloud Production environment between 1:52 PM and 2:25 PM CT on August 11, 2026. The issue has been mitigated, and service has been restored.

We apologize for any inconvenience this may have caused and appreciate your understanding and patience.

Further details will be provided in the formal Root Cause Analysis (RCA). If you have any questions, please contact Customer Support.
Posted Aug 11, 2026 - 15:28 CDT
This incident affected: Indirect Tax (ONESOURCE Determination Enterprise Cloud (OCI AMER)).