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Intermittent Elevated Latency for REST API Calls
Incident
Report for Thomson Reuters Corporates
Resolved
This incident has been resolved.
Monitoring
Dear Customers,
We experienced latency impacting REST API requests in the AMER PROD region between Feb 6, 8:00 AM CST and Feb 6, 9:11 PM CST. The issue is mitigated now. We apologize for any inconvenience and appreciate your understanding and patience.
Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
We experienced latency impacting REST API requests in the AMER PROD region between Feb 6, 8:00 AM CST and Feb 6, 9:11 PM CST. The issue is mitigated now. We apologize for any inconvenience and appreciate your understanding and patience.
Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
Investigating
We are currently experiencing a performance issue with the REST API feature with our ONESOURCE Indirect Tax Determination Enterprise service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information, if you have any questions please contact Customer Support.
Further updates will be provided here as soon as we have more information, if you have any questions please contact Customer Support.
This incident affected: Indirect Tax (ONESOURCE Determination Enterprise Cloud (AWS AMER)).