Post Mortem: We have successfully migrated all the transactions you processed during the database migration window at 4.45 AM CST on Feb 19, 2022. You may resume performing deliberate reversals to those transactions you have processed during the database migration window.
Posted Feb 19, 2022 - 09:24 CST
Completed
The scheduled maintenance has been completed.
Posted Feb 19, 2022 - 05:00 CST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 18, 2022 - 20:00 CST
Update
UPDATE: : In our previous communication, we informed you about the 6-hour maintenance window during which you would not able to access the tax calculation service in the AMER region production environment. However, the ONESOURCE Indirect Tax team has provided a solution to allow our customers to have uninterrupted access to the tax calculation service during database migration maintenance window, with certain limitations. Please click here to learn more about this update.
Posted Jan 26, 2022 - 16:11 CST
Scheduled
ONESOURCE Indirect Tax is planning a database migration event for the ONESOURCE Determination – Enterprise cloud in the AMER Production environment on Friday February 18, 2022. During the migration window, customers will not be able to access a) the ONESOURCE Indirect Tax user interface starting at 8 PM CST and b) the ONESOURCE Determination tax calculation service starting at 11 PM CST until the completion of the migration at 5 AM CST. Please click here to learn more about the event and how it is impacting your operations.