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This portal provides updates on service status, ongoing incidents, scheduled maintenance, and performance issues across our Corporate Tax and Trade product suite. Our goal is to keep you informed with timely, accurate information so you can plan your work accordingly.
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ONESOURCE GTM - Export/Import Management Partial Outage
Incident
Report for Thomson Reuters Corporates
Resolved
The issue has been resolved. We will continue to monitor for the next few hours.
Update
Our team will be initiating the deployment of software changes to address the identified issue starting at 2:00 AM EST. During this time, customers may experience temporary degraded performance while accessing the website and executing backend tasks.
We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
Investigating
ONESOURCE GTM is currently experiencing an issue with the Shipment Processing feature with our Export/Import Management service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
This incident affected: Global Trade (Global Trade - pwd by Integration Point).