Announcement: Enabling MFA for OCT Legacy Hosted clients

Scheduled Maintenance Report for Thomson Reuters Corporates

Completed

The scheduled maintenance has been completed.

Posted Jul 26, 2024 - 06:46 CDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jul 26, 2024 - 06:45 CDT

Scheduled

Over the last few years, Thomson Reuters has been enhancing account security to ensure the best protection for customers; as such, Thomson Reuters has been implementing MFA for all customers. As part of the version 17.0 release this weekend, Thomson Reuters will be enforcing MFA; currently, it is available as an ‘opt-in’ feature. Customers will be able to ‘opt out’ of this newly enforced MFA feature. Please note that MFA is applicable at the client level and not at the user level. Therefore, if you ‘opt-out,’ it will be disabled for all user accounts under your client profile. If you wish to ‘opt out,’ please contact your customer support team using the following phone numbers:
+44 (0) 800-1577-801 (Toll free)
+44 (0) 20-3788-3125 (International toll)
For ONESOURCE Corporate Tax, use options 3, 9, and 2

You may also opt out from MFA online by opening a support ticket here: tax.thomsonreuters.com Signon.

Please be adviesd this is applicable for clients who log in via https://web.onesourceuk.thomsonreuters.com/logon/LogonPoint/tmindex.html. It is not applicable for clients who log in via the ONESOURCE Platform.

You will need to download and install either the Microsoft Authenticator or Google Authenticator app via the Play Store or Apple AppStore.

In order to successfully sign into your Citrix account, you will need to pair a device by logging in at https://web.onesourceuk.thomsonreuters.com/manageotp. Once paired, you will log in via https://web.onesourceuk.thomsonreuters.com/logon/LogonPoint/tmindex.html using your credentials and inputting the passcode on your paired device.
Please contact support who can provide documentation on MFA if required.

Posted Jul 26, 2024 - 06:40 CDT

This scheduled maintenance affected: Direct Tax (EMEA (legacy) Corporate Tax).