ONESOURCE Global Trade - Latency and Login Issues for AWS

Incident Report for Thomson Reuters Corporates

Resolved

This incident has been resolved.

Posted Apr 15, 2025 - 23:26 CDT

Monitoring

The issue has been mitigated, and we will continue to monitor for the next few hours.

Posted Apr 15, 2025 - 12:16 CDT

Identified

Thomson Reuters has identified the issue and were working to implement a resolution.

Posted Apr 15, 2025 - 11:44 CDT

Investigating

Thomson Reuters is investigating latency within AWS which is also causing new logins to not complete. If you are currently logged into the application, please do not log out. We are working to mitigate the issue.

Posted Apr 15, 2025 - 11:04 CDT

This incident affected: Global Trade (Global Trade Content, Global Trade - pwd by Integration Point, GTM Platform).