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ONESOURCE GTM - Data Issue Affecting All DPS Customers

Incident Report for Thomson Reuters Corporates

Resolved

This issue has been resolved in both the US and EU regions. We will continue to monitor.
Posted Sep 30, 2026 - 18:05 CDT

Update

We are continuing to work on a fix for this issue.
Posted Sep 30, 2026 - 16:16 CDT

Identified

Thomson Reuters has identified an issue affecting the entity synchronization process for the DPS product which resulted in some entities not being updated correctly. Customers may find that screenings are being run against outdated information until this is fixed. The team is actively working to resolve the issue now and will provide an update as soon as the fix has been fully deployed.
Posted Sep 30, 2026 - 16:02 CDT
This incident affected: Global Trade (Global Trade - pwd by Integration Point, GTM Platform).