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Rendering certain fonts when viewing tax return PDFs in browser
Incident
Report for Thomson Reuters Corporates
Resolved
This incident has been resolved.
Update
Google has released a fix in Chromium that addresses the issue rendering certain fonts when viewing tax return PDFs in browsers using Chromium (such as Chrome and Edge). Again, we apologize for any inconvenience and appreciate your understanding and patience while we worked to resolve this issue.
Update
In GoSystem we are currently experiencing an issue rendering certain fonts when viewing tax return PDFs in browsers that use a recently updated version of Chromium (such as Chrome and Edge).
Update: We expect Google to release a fix to Chromium that will address this issue in the first week of September. We will keep you informed of any updates to this timeline. In the meantime, we advise users to open tax return PDFs in a PDF reader such as Adobe Acrobat Reader, where they are rendering correctly. We apologize for any inconvenience and appreciate your understanding and patience
Update: We expect Google to release a fix to Chromium that will address this issue in the first week of September. We will keep you informed of any updates to this timeline. In the meantime, we advise users to open tax return PDFs in a PDF reader such as Adobe Acrobat Reader, where they are rendering correctly. We apologize for any inconvenience and appreciate your understanding and patience
Investigating
We are currently experiencing an issue with the rendering of tax returns in certain versions of Chromium feature with our GoSystem Tax service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
This incident affected: Direct Tax (AMERS GoSystem Tax RS).