Intermittent authentication failures in AWS & OCI REST API's across UAT environments

Incident Report for Thomson Reuters Corporates

Resolved

This issue has been resolved and the application is currently working for all clients

Posted Apr 23, 2024 - 06:19 CDT

Identified

We are experiencing intermittent authentication failures in ONESOURCE Indirect Determination tax calculation services in AWS & OCI across AMER & EMEA UAT environments . Technical investigations is in progress.

Posted Apr 23, 2024 - 04:55 CDT

This incident affected: Indirect Tax (ONESOURCE Determination Enterprise Cloud (AWS AMER), ONESOURCE Determination Enterprise Cloud (AWS EMEA), ONESOURCE Determination Enterprise Cloud (OCI AMER)).