ONESOURCE GTM - Charlotte Data Center Server Down
Incident Report for Thomson Reuters Corporates
Resolved
This incident has been resolved.
Posted Feb 03, 2025 - 07:54 CST
Monitoring
The issue is now mitigated and all clients should be able to access their GTM instances. We will continue to monitor for a few hours.
Posted Feb 01, 2025 - 13:01 CST
Update
We are continuing to work on a fix for this issue.
Posted Feb 01, 2025 - 09:49 CST
Identified
Thomson Reuters has identified a server issue in the Charlotte, NC data center. This issue is affecting a small subset of clients that are still hosted in the on-premise data center. While we work to mitigate this issue, clients on this server will not be able to access their GTM instance.
Posted Feb 01, 2025 - 08:05 CST
This incident affected: Global Trade (Global Trade - pwd by Integration Point, GTM Platform).