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ONESOURCE Global Trade - Support Email Delay

Incident Report for Thomson Reuters Corporates

Identified

We are aware of a reported Microsoft outage affecting Outlook Exchange mailboxes. As a result, there may be delays in support tickets and in emails sent to and from our support team. Once Microsoft resolves the outage, queued emails will flow through the system and tickets will be created automatically for review and handling. We apologize for the inconvenience this delay may cause. For the latest updates, please visit Microsoft's service status page.

Please note that the Support team is still able to and are working on already submitted requests.
Posted Nov 12, 2026 - 13:32 CST
This incident affects: Customer Support (Global Trade).