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Intermittent High Latency for tax calculations in AWS AMER PROD
Incident
Report for Thomson Reuters Corporates
Resolved
Dear Customers,
We experienced intermittent high latency issues with tax calculations requests for SOAP & REST services in the ONESOURCE Indirect Tax Determination - AMER Production environment between 4:30 AM and 4:51 AM ET on 1st April. The issue is mitigated now.
We apologize for any inconvenience and appreciate your understanding and patience.
Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
We experienced intermittent high latency issues with tax calculations requests for SOAP & REST services in the ONESOURCE Indirect Tax Determination - AMER Production environment between 4:30 AM and 4:51 AM ET on 1st April. The issue is mitigated now.
We apologize for any inconvenience and appreciate your understanding and patience.
Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
Monitoring
A fix has been implemented and we are monitoring the results.
Investigating
We are currently experiencing intermittent issues with the Tax calculation service feature with our Onesource Indirect Tax Determination Enterprise service.
This incident affected: Indirect Tax (ONESOURCE Determination Enterprise Cloud (AWS AMER)).