OWM Tile loading blank for AMERS databases

Incident Report for Thomson Reuters Corporates

Resolved

This incident has been resolved.
Posted Apr 08, 2024 - 08:24 CDT

Update

"Resolution Deployed- in testing"
Posted Apr 04, 2024 - 12:08 CDT

Update

We are continuing to investigate this issue.
Posted Apr 04, 2024 - 11:44 CDT

Investigating

[Placeholder] - OWM suite tiles are not loading, reported by client DB's shortly after 8AM CST this morning (04/04/2024). Currently all reports logged are from AMERS based DB's [Tentative]
Posted Apr 04, 2024 - 10:31 CDT
This incident affected: WorkFlow Tools (AMERS Calendar, AMERS Calendar Classic, AMERS FileRoom, AMERS WorkFlow Manager Classic, APAC Calendar, APAC Calendar Classic, APAC FileRoom, APAC WorkFlow Manager Classic, EMEA Calendar, EMEA Calendar Classic, EMEA FileRoom, EMEA WorkFlow Manager Classic).