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Intermittent failures while generating reports - AMER PROD
Incident
Report for Thomson Reuters Corporates
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
Dear Customers,
We experienced intermittent issue with Reports & Analytics feature in the ONESOURCE Indirect Tax Determination - AMER Production environment between 5:30 AM ET and 10:30 AM ET on March 13th. The issue is already mitigated now.
We apologize for any inconvenience and appreciate your understanding and patience.
Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
We experienced intermittent issue with Reports & Analytics feature in the ONESOURCE Indirect Tax Determination - AMER Production environment between 5:30 AM ET and 10:30 AM ET on March 13th. The issue is already mitigated now.
We apologize for any inconvenience and appreciate your understanding and patience.
Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
Investigating
Intermittent Issues: We are currently experiencing intermittent issues with the Reporting and analytics feature with our NextGen Reporting and analytics service.
This incident affected: Indirect Tax (Reports and Analytics Enterprise Cloud).