High latency and intermittent failures for tax calculations in AWS AMERS UAT

Incident Report for Thomson Reuters Corporates

Resolved

This incident has been resolved.
Posted Feb 04, 2026 - 09:28 CST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 04, 2026 - 01:08 CST

Investigating

We are currently experiencing intermittent issues with Rest and Soap Tax calculations with our ONESOURCE INDIRECT TAX Determination Enterprise.
Posted Feb 03, 2026 - 23:35 CST
This incident affected: Indirect Tax (ONESOURCE Determination Enterprise Cloud (AWS AMER)).