Welcome to the Thomson Reuters Corporate Tax and Trade Status page – This is the centralized resource for real-time visibility into the performance and availability of all Thomson Reuters Corporate Tax and Trade products.
This portal provides updates on service status, ongoing incidents, scheduled maintenance, and performance issues across our Corporate Tax and Trade product suite. Our goal is to keep you informed with timely, accurate information so you can plan your work accordingly.
For proactive notifications, subscribe to updates to receive alerts about status changes and incidents affecting your specific Corporate Tax and Trade products.
Get email notifications whenever Thomson Reuters Corporates creates, updates or resolves an incident.
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 2026 - 00:00 CST
Scheduled - ONESOURCE Platform will be performing emergency maintenance in UAT on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Jan 28, 202600:00-06:00 CST
WorkFlow Tools
Operational
AMERS Calendar
Operational
AMERS Calendar Classic
Operational
AMERS FileRoom
Operational
AMERS WorkFlow
Operational
AMERS WorkFlow Manager Classic
Operational
APAC Calendar
Operational
APAC Calendar Classic
Operational
APAC FileRoom
Operational
APAC WorkFlow
Operational
APAC WorkFlow Manager Classic
Operational
EMEA Calendar
Operational
EMEA Calendar Classic
Operational
EMEA FileRoom
Operational
EMEA WorkFlow
Operational
EMEA WorkFlow Manager Classic
Operational
Platform
Under Maintenance
AMERS (onesourcetax.com)
Operational
AMERS (onesourcelogin.com)
Operational
AMERS Administration
Operational
AMERS API Administration
Operational
AMERS UAT (uat.onesourcetax.com)
Under Maintenance
AMERS UAT (uat.onesourcelogin.com)
Under Maintenance
ONESOURCE Oracle Fusion Rate to Regime Content release Content for BRAZIL region for JANUARY 2026 has been released. It is available in both Integration UI and customer portal for download. Posted on
Jan 22, 2026 - 05:01 CST
Scheduled -
ONESOURCE Determination Enterprise Cloud– Version 2026.01 is being deployed in the PROD EMEA environment on January 28, 2026. Your access to the tax calculation services and the application will not be interrupted.
Jan 05, 2026 - 09:43 CST
ONESOURCE Platform will be undergoing maintenance in UAT on Wednesday, Feb 04, 00:00 AM - 4:00 AM CST.
Users may experience degraded performance from 00:00 AM CST to 00:30 AM CST and 02:00 AM to 02:30 AM CST only.
In case of any issues, we recommend the users to please retry.
We appreciate your patience and understanding. If you have any urgent inquiries or require assistance during this maintenance period, please contact our support team. Thank you for your cooperation. Posted on
Jan 14, 2026 - 04:42 CST
ONESOURCE Determination Enterprise Cloud– Version 2026.01 is being deployed in the PROD AMER environment on February 04, 2026. Your access to the tax calculation services and the application will not be interrupted. Posted on
Jan 05, 2026 - 09:45 CST
ONESOURCE Determination Anywhere – Version 2026.01 is being deployed in the PROD environment on February 04, 2026. Your access to the tax calculation services and the application will not be interrupted. Posted on
Jan 05, 2026 - 09:53 CST
ONESOURCE Platform will be undergoing maintenance in APAC on Thursday, Feb 05, 07:00 AM - 11:00 AM CST.
Users may experience degraded performance from 07:00 AM CST to 07:30 AM CST and 9:00 AM to 09:30 AM CST only.
In case of any issues, we recommend the users to please retry.
We appreciate your patience and understanding. If you have any urgent inquiries or require assistance during this maintenance period, please contact our support team. Thank you for your cooperation. Posted on
Jan 14, 2026 - 04:43 CST
ONESOURCE Platform will be undergoing maintenance in EMEA on Thursday, Feb 05, 06:00 PM - 10:00 PM CST
Users may experience degraded performance from 6:00 PM CST to 6:30 PM CST and 8:00 PM CST to 8:30 PM CST only.
In case of any issues, we recommend the users to please retry.
We appreciate your patience and understanding. If you have any urgent inquiries or require assistance during this maintenance period, please contact our support team. Thank you for your cooperation. Posted on
Jan 14, 2026 - 04:43 CST
ONESOURCE Platform will be undergoing maintenance in UAT on Saturday Feb 07, 00:30 AM - 07:30 AM CST.
ONESOURCE Platform will be unavailable from Saturday Feb 07, 4:00 AM CST to 4:15 AM CST.
In case of any issues, we recommend the users to please retry.
We appreciate your patience and understanding. If you have any urgent inquiries or require assistance during this maintenance period, please contact our support team. Thank you for your cooperation. Posted on
Jan 14, 2026 - 04:45 CST
ONESOURCE Platform will be undergoing maintenance in APAC on Saturday Feb 07, 06:00 AM - 02:00 PM CST.
ONESOURCE Platform will be unavailable from Saturday Feb 07, 10:00 AM CST to 10:15 AM CST.
In case of any issues, we recommend the users to please retry.
We appreciate your patience and understanding. If you have any urgent inquiries or require assistance during this maintenance period, please contact our support team. Thank you for your cooperation. Posted on
Jan 14, 2026 - 04:46 CST
ONESOURCE Platform will be undergoing maintenance in EMEA on Saturday Feb 07, 06:00 PM – Sunday Feb 08, 02:00 AM CST.
ONESOURCE Platform will be unavailable from Saturday Feb 07, 10:00 PM CST to 10:15 PM CST.
In case of any issues, we recommend the users to please retry.
We appreciate your patience and understanding. If you have any urgent inquiries or require assistance during this maintenance period, please contact our support team. Thank you for your cooperation. Posted on
Jan 14, 2026 - 04:46 CST
ONESOURCE Platform will be undergoing maintenance in AMER on Saturday Feb 07, 11:30 PM – Sunday Feb 08, 07:30 AM CST. ONESOURCE Platform will be unavailable from Sunday Feb 08, 4:00 AM CST to 4:20 AM CST.
In case of any issues, we recommend the users to please retry.
We appreciate your patience and understanding. If you have any urgent inquiries or require assistance during this maintenance period, please contact our support team. Thank you for your cooperation. Posted on
Jan 14, 2026 - 04:47 CST
Thomson Reuters will be performing scheduled maintenance on Sunday, February 8th, 2026 beginning at 1 AM Eastern time and will conclude by Sunday, February 8th, 2026 at 6 PM Eastern time.
The maintenance will include updates and patches to implementation and production environments. During this maintenance there will be intermittent downtime, and you will not be able to access implementation and production instances.
If you have any questions or concerns, please contact Customer Support. Posted on
Jan 20, 2026 - 13:11 CST
ONESOURCE Platform will be undergoing maintenance in AMER on Monday, Feb 09, 00:00 AM - 4:00 AM CST.
Users may experience degraded performance from 00:00 AM CST to 00:30 AM CST and 02:00 AM CST to 02:30 AM CST only.
In case of any issues, we recommend the users to please retry.
We appreciate your patience and understanding. If you have any urgent inquiries or require assistance during this maintenance period, please contact our support team. Thank you for your cooperation. Posted on
Jan 14, 2026 - 04:44 CST
ONESOURCE Tax Information Reporting Release 25.07 will be installed from 7:00 P.M. (CT) on 17th February 2026 until 06:00 A.M. (CT) on 18th February 2026. System availability and API's may be affected during release time. Posted on
Jan 21, 2025 - 04:31 CST
Thomson Reuters will be performing scheduled maintenance on Sunday, February 22nd, 2026 beginning at 1 AM Eastern time and will conclude by Sunday, February 22nd, 2026 at 6 PM Eastern time.
The maintenance will include updates and patches to implementation and production environments. During this maintenance there will be intermittent downtime, and you will not be able to access implementation and production instances.
If you have any questions or concerns, please contact Customer Support. Posted on
Jan 20, 2026 - 13:11 CST
Thomson Reuters will be performing scheduled maintenance on Sunday, March 8th, 2026 beginning at 1 AM Eastern time and will conclude by Sunday, March 8th, 2026 at 6 PM Eastern time.
The maintenance will include updates and patches to implementation and production environments. During this maintenance there will be intermittent downtime, and you will not be able to access implementation and production instances.
If you have any questions or concerns, please contact Customer Support. Posted on
Jan 20, 2026 - 13:11 CST
ONESOURCE Tax Information Reporting and API's will be unavailable from 10:00 P.M. (CT) on 21st March 2026 until 07:00 A.M. (CT) on 22nd March 2026 for scheduled maintenance. Posted on
Nov 20, 2025 - 05:21 CST
Thomson Reuters will be performing scheduled maintenance on Sunday, March 22nd, 2026 beginning at 1 AM Eastern time and will conclude by Sunday, March 22nd, 2026 at 6 PM Eastern time.
The maintenance will include updates and patches to implementation and production environments. During this maintenance there will be intermittent downtime, and you will not be able to access implementation and production instances.
If you have any questions or concerns, please contact Customer Support. Posted on
Jan 20, 2026 - 13:11 CST
ONESOURCE Tax Information Reporting Release 26.01 will be installed from 7:00 P.M. (CT) on 21st April 2026 until 06:00 A.M. (CT) on 22nd April 2026. System availability and API's may be affected during release time. Posted on
Nov 20, 2025 - 05:23 CST
ONESOURCE Tax Information Reporting and API's will be unavailable from 10:00 P.M. (CT) on 25th April until 07:00 A.M. (CT) on 26th April for scheduled maintenance. Posted on
Nov 20, 2025 - 05:24 CST
ONESOURCE Tax Information Reporting and API's will be unavailable from 10:00 P.M. (CT) on 23rd May 2026 until 07:00 A.M. (CT) on 24th May 2026 for scheduled maintenance. Posted on
Nov 20, 2025 - 05:25 CST
ONESOURCE Tax Information Reporting Release 26.02 will be installed from 7:00 P.M. (CT) on 16th June 2026 until 06:00 A.M. (CT) on 17th June 2026. System availability and API's may be affected during release time. Posted on
Nov 20, 2025 - 05:26 CST
ONESOURCE Tax Information Reporting and API's will be unavailable from 10:00 P.M. (CT) on 27th June 2026 until 07:00 A.M. (CT) on 28th June 2026 for scheduled maintenance. Posted on
Nov 20, 2025 - 05:46 CST
ONESOURCE Tax Information Reporting and API's will be unavailable from 10:00 P.M. (CT) on 25th July 2026 until 07:00 A.M. (CT) on 26th July 2026 for scheduled maintenance. Posted on
Nov 20, 2025 - 05:32 CST
ONESOURCE Tax Information Reporting Release 26.03 will be installed from 7:00 P.M. (CT) on 11th August 2026 until 06:00 A.M. (CT) on 12th August 2026. System availability and API's may be affected during release time. Posted on
Nov 20, 2025 - 05:33 CST
ONESOURCE Tax Information Reporting and API's will be unavailable from 10:00 P.M. (CT) on 22nd August 2026 until 07:00 A.M. (CT) on 23rd August 2026 for scheduled maintenance. Posted on
Nov 20, 2025 - 05:34 CST
ONESOURCE Tax Information Reporting Release 26.04 will be installed from 7:00 P.M. (CT) on 20th October 2026 until 06:00 A.M. (CT) on 21st October 2026. System availability and API's may be affected during release time. Posted on
Nov 20, 2025 - 05:35 CST
ONESOURCE Tax Information Reporting and API's will be unavailable from 10:00 P.M. (CT) on 24th October 2026 until 07:00 A.M. (CT) on 25th October 2026 for scheduled maintenance. Posted on
Nov 20, 2025 - 05:36 CST
ONESOURCE Tax Information Reporting and API's will be unavailable from 10:00 P.M. (CT) on 21st November 2026 until 07:00 A.M. (CT) on 22nd November 2026 for scheduled maintenance. Posted on
Nov 20, 2025 - 05:37 CST
ONESOURCE Tax Information Reporting Release 26.05 will be installed from 7:00 P.M. (CT) on 1st December 2026 until 06:00 A.M. (CT) on 2nd December 2026. System availability and API's may be affected during release time. Posted on
Nov 20, 2025 - 05:38 CST
ONESOURCE Tax Information Reporting Release 26.06 will be installed from 7:00 P.M. (CT) on 22nd December 2026 until 06:00 A.M. (CT) on 23rd December 2026. System availability and API's may be affected during release time. Posted on
Nov 20, 2025 - 05:38 CST
ONESOURCE Tax Information Reporting and API's will be unavailable from 10:00 P.M. (CT) on 26th December 2026 until 07:00 A.M. (CT) on 27th December 2026 for scheduled maintenance. Posted on
Nov 20, 2025 - 05:39 CST
ONESOURCE Tax Information Reporting Release 26.07 will be installed from 7:00 P.M. (CT) on 16th February 2027 until 06:00 A.M. (CT) on 17th February 2027. System availability and API's may be affected during release time. Posted on
Nov 20, 2025 - 05:48 CST
Past Incidents
Jan 28, 2026
Unresolved incident: OSPI Platform – UAT Emergency maintenance for Jan 2026.
Completed -
The scheduled maintenance has been completed.
Jan 27, 15:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 08:00 CST
Scheduled -
The deployment of Reports and Analytics release version 2025.11 Patch in the AMER PROD environment is scheduled for 03:00 AM to 10:00 AM CDT. Rest assured that your access to the user interface and tax calculation services will not be affected during this maintenance period.
Jan 27, 04:02 CST
Completed -
The scheduled maintenance has been completed.
Jan 27, 11:15 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 04:15 CST
Scheduled -
The deployment of Reports and Analytics release version 2025.11 Patch in the AMER PROD environment is scheduled for 03:00 AM to 10:00 AM CDT. Rest assured that your access to the user interface and tax calculation services will not be affected during this maintenance period.
Jan 27, 04:04 CST
Completed -
The scheduled maintenance has been completed.
Jan 27, 11:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 09:00 CST
Scheduled -
ONESOURCE Determination Enterprise Cloud (AMER-AWS) - We are performing an urgent maintenance activity in the UAT environment on January 27, 2026, between 10:00 AM - 12:00 PM ET. You may encounter occasional errors with the REST APIs during this activity, which may result in temporary issues with tax calculations. If this happens, simply try your request again.
Jan 25, 18:31 CST
Completed -
The scheduled maintenance has been completed.
Jan 26, 15:30 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 08:30 CST
Scheduled -
The deployment of Reports and Analytics release version 2025.11 Patch in the AMER UAT environment is scheduled for 3:00 AM to 10:00 AM CDT. Reports and Analytics User interface will be unavailable until the maintenance is completed. Indirect Tax calculation remains unaffected.
Jan 26, 08:23 CST
Completed -
The scheduled maintenance has been completed.
Jan 26, 15:30 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 08:30 CST
Scheduled -
The deployment of Reports and Analytics release version 2025.11 Patch in the EMEA UAT environment is scheduled for 08:00 AM to 03:00 PM CDT. Reports and Analytics User interface will be unavailable until the maintenance is completed. Indirect Tax calculation remains unaffected.
Jan 26, 08:22 CST
Resolved -
This incident has been resolved.
Jan 26, 15:01 CST
Monitoring -
The issue has been resolved and we will continue to monitor .
Jan 23, 17:03 CST
Update -
We are continuing to work on a fix for this issue.
Jan 23, 16:19 CST
Identified -
ONESOURCE Global Trade -- Dow Jones DPS Content Delay
Thomson Reuters is currently investigating an issue with the Dow Jones DPS Content. Content updates for the Dow Jones lists are showing some delays in some entity syncing. We are working to address the issues now and will update once resolved.
Jan 23, 15:02 CST
Investigating -
We are currently having issue with GTM 4 DPS Content
Jan 23, 14:52 CST
Completed -
The scheduled maintenance has been completed.
Jan 25, 09:30 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 09:00 CST
Scheduled -
ONESOURCE IDT Determination Enterprise Cloud will deploy new SSL certificates in Production between 9:00 AM and 9:30 AM CST on January 25, 2026. Ensure required root/intermediate certificates are installed in your systems by January 24, 2026.
Jan 5, 14:21 CST
Completed -
The scheduled maintenance has been completed.
Jan 24, 10:30 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 09:30 CST
Scheduled -
ONESOURCE TRUSTS [APAC] will undergo scheduled maintenance and will be unavailable from Sunday, January 25th 02:30 AEDT to 03:30 AEDT.
Jan 21, 06:40 CST
Completed -
The scheduled maintenance has been completed.
Jan 24, 10:30 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 09:30 CST
Scheduled -
ONESOURCE Corporate Tax NextGen [APAC] will undergo scheduled maintenance and will be unavailable from Sunday, January 25th 02:30 AEDT to 03:30 AEDT.
Jan 21, 06:39 CST
Completed -
The scheduled maintenance has been completed.
Jan 24, 01:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 00:00 CST
Scheduled -
ONESOURCE Events is currently at capacity in the UAT environment due to licensed subscription limits. To restore and expand subscription capacity and improve throughput, reliability, and policy support, ONESOURCE API Administration will upgrade API Management in UAT to the Standard plan. A Postgres database upgrade will also be performed during this maintenance.
Maintenance window: 12:00 AM – 1:00 AM CST (up to 1 hour).
During this time, publishers will be unable to connect/publish events. Subscribers/webhooks will remain configured but will not receive new events until publishing resumes.
If you experience issues, please retry after the maintenance window. We apologize for the inconvenience and appreciate your patience. For urgent assistance, please contact our support team.
Jan 20, 13:14 CST
Completed -
The scheduled maintenance has been completed.
Jan 24, 00:30 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 20:30 CST
Scheduled -
ONESOURCE Corporate Tax NextGen [EMEA] will undergo scheduled maintenance and will be unavailable from Saturday, January 24th 02:30 GMT to 06:30 GMT
Jan 21, 06:38 CST
Resolved -
This incident has been resolved.
Jan 24, 00:06 CST
Investigating -
We are experiencing delay of 7 hours in processing the Reports and Analytics Enterprise Cloud data, we are working on the catch up.
Jan 23, 19:32 CST
Completed -
The scheduled maintenance has been completed.
Jan 23, 22:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 21:00 CST
Scheduled -
ONESOURCE IDT Determination Original Cloud will deploy new SSL certificates in PROD between 9:00 PM and 10:00 PM CST on January 23, 2026. Ensure required certificates are installed in your systems by January 22, 2026.
Jan 9, 15:49 CST
Resolved -
This incident has been resolved.
Jan 23, 09:50 CST
Update -
We have mitigated the issue as of 19:30 CST. We will continue to monitor and provide updates if there are any new developments.
Jan 22, 21:45 CST
Update -
As work continues, we have seen a reduction errors but continue to investigate.
Jan 22, 18:52 CST
Investigating -
We are currently experiencing intermittent issues with GoSystem Tax RS, we are receiving reports of customers getting an error message when trying to open a tax return. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
Jan 22, 16:12 CST
Completed -
The scheduled maintenance has been completed.
Jan 23, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 00:00 CST
Scheduled -
ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Dec 23, 10:41 CST
We experienced intermittent issues with tax calculation REST API in the ONESOURCE Indirect Tax Determination - AMER & EMEA UAT and Production environment between 10:34 AM and 10:36 AM CT on January 22nd. The issue is already mitigated now.
We apologize for any inconvenience and appreciate your understanding and patience.
Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
Jan 22, 11:09 CST
Investigating -
We are currently experiencing intermittent issues with the REST API feature with our ONESOURCE Indirect Tax Determination Enterprise service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
Jan 22, 10:57 CST
Completed -
The scheduled maintenance has been completed.
Jan 22, 05:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 00:00 CST
Scheduled -
ONESOURCE API Administration will undergo scheduled maintenance to enhance system performance, reliability, and UI features. Some services may be temporarily affected; please try again later if you encounter issues. We apologize for any inconvenience and appreciate your patience. For urgent assistance during this period, contact our support team. Thank you for your cooperation. For more on API Administration, see the Guide.
Jan 13, 02:37 CST
Completed -
The scheduled maintenance has been completed.
Jan 21, 22:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 21:01 CST
Scheduled -
ONESOURCE IDT Determination Original Cloud will deploy new SSL certificates in UAT between 9:00 PM and 10:00 PM CST on January 21, 2026. Ensure required certificates are installed in your systems by January 20, 2026.
Jan 9, 15:49 CST
Completed -
The scheduled maintenance has been completed.
Jan 21, 21:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 16:00 CST
Scheduled -
ONESOURCE API Administration will undergo scheduled maintenance to enhance system performance, reliability, and UI features. Some services may be temporarily affected; please try again later if you encounter issues. We apologize for any inconvenience and appreciate your patience. For urgent assistance during this period, contact our support team. Thank you for your cooperation. For more on API Administration, see the Guide.
Jan 13, 02:34 CST
Completed -
The scheduled maintenance has been completed.
Jan 21, 12:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 07:00 CST
Scheduled -
ONESOURCE API Administration will undergo scheduled maintenance to enhance system performance, reliability, and UI features. Some services may be temporarily affected; please try again later if you encounter issues. We apologize for any inconvenience and appreciate your patience. For urgent assistance during this period, contact our support team. Thank you for your cooperation. For more on API Administration, see the Guide.
Jan 13, 02:32 CST
Completed -
The scheduled maintenance has been completed.
Jan 21, 11:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 09:00 CST
Scheduled -
ONESOURCE Determination Enterprise Cloud (AMER-AWS) - We are performing an urgent maintenance activity in the UAT environment on January 21, 2026, between 10:00 AM - 12:00 PM ET. You may encounter occasional errors with the REST APIs during this activity, which may result in temporary issues with tax calculations. If this happens, simply try your request again.
Jan 20, 15:33 CST
Completed -
The scheduled maintenance has been completed.
Jan 21, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 01:00 CST
Scheduled -
ONESOURCE API Administration will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
To explore the capabilities of API Administration, please refer to the Guide.
Jan 13, 02:28 CST
Completed -
The scheduled maintenance has been completed.
Jan 21, 03:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 22:00 CST
Scheduled -
ONESOURCE API Administration will undergo scheduled maintenance to enhance system performance, reliability, and UI features. Some services may be temporarily affected; please try again later if you encounter issues. We apologize for any inconvenience and appreciate your patience. For urgent assistance during this period, contact our support team. Thank you for your cooperation. For more on API Administration, see the Guide.
Jan 13, 02:21 CST
Completed -
The scheduled maintenance has been completed.
Jan 18, 22:30 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 18:30 CST
Scheduled -
ONESOURCE Statutory Reporting - Web [AMERS] will be undergoing scheduled maintenance during Jan 18, 2026 19:30 EST to Jan 18, 2026 23:30 EST.
Jan 13, 09:18 CST
Completed -
The scheduled maintenance has been completed.
Jan 18, 17:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 00:00 CST
Scheduled -
Thomson Reuters will be performing scheduled maintenance on Sunday, January 18th, 2026 beginning at 1 AM Eastern time and will conclude by Sunday, January 18th, 2026 at 6 PM Eastern time.
The maintenance will include updates and patches to implementation and production environments. During this maintenance there will be intermittent downtime, and you will not be able to access implementation and production instances.
If you have any questions or concerns, please contact Customer Support.
Dec 9, 13:44 CST
Resolved -
This incident has been resolved.
Jan 18, 12:14 CST
Investigating -
We are experiencing delay of ~10 hours in processing the Reports and Analytics Enterprise Cloud data, we are working on the catch up.
Jan 18, 05:10 CST
Completed -
The scheduled maintenance has been completed.
Jan 18, 09:30 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 09:00 CST
Scheduled -
ONESOURCE IDT Determination Enterprise Cloud will deploy new SSL certificates in UAT between 9:00 AM and 9:30 AM CST on January 18, 2026. Ensure required root/intermediate certificates are installed in your systems by January 17, 2026.
Jan 5, 14:21 CST
Resolved -
This incident has been resolved.
Jan 16, 14:54 CST
Update -
We are continuing to investigate this issue.
Jan 16, 12:00 CST
Update -
We are continuing to investigate this issue.
Jan 16, 11:00 CST
Update -
We are continuing to investigate this issue.
Jan 16, 10:00 CST
Investigating -
We are currently experiencing an issue with the Product data replication from Global Classification into other modules. The issue has been already identified and the resolution is being implemented.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
Jan 16, 09:38 CST
Completed -
The scheduled maintenance has been completed.
Jan 16, 08:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 04:00 CST
Scheduled -
ONESOURCE Statutory Reporting - Web [APAC] will be undergoing scheduled maintenance during Jan 16, 2026 21:00 AEDT to Jan 17, 2026 01:00 AEDT.
Jan 13, 09:17 CST
Resolved -
This incident has been resolved.
Jan 16, 00:16 CST
Update -
Reports and Analytics Service in AMER PROD is currently experiencing delay of around 6 hours . We are working on the data catch up, will notify once complete.
Jan 15, 22:54 CST
Investigating -
We are currently experiencing delays in processing Reports and Analytics Service data in AMER PROD, experiencing delay of around 7 hours with our Reports and Analytics Enterprise Cloud service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
Jan 15, 15:02 CST
Completed -
The scheduled maintenance has been completed.
Jan 15, 22:30 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 18:30 CST
Scheduled -
ONESOURCE Statutory Reporting - Web [EMEA] will be undergoing scheduled maintenance during Jan 16, 2026 00:30 GMT to Jan 16, 2026 04:30 GMT.
Jan 13, 09:16 CST
Completed -
The scheduled maintenance has been completed.
Jan 14, 12:30 CST
Scheduled -
ONESOURCE Oracle Fusion Rate to Regime Content release Content for EMEA region for JANUARY 2026 has been released. It is available in both Integration UI and customer portal for download.
Jan 13, 05:24 CST
Completed -
The scheduled maintenance has been completed.
Jan 14, 11:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 09:00 CST
Scheduled -
ONESOURCE Determination Enterprise Cloud (AMER) - We are performing an urgent maintenance activity in the UAT environment on January 14, 2026, between 10:00 AM - 12:00 PM ET. You might encounter occasional errors with the REST APIs during this activity, which may result in temporary tax calculation issues. If this happens, simply try your request again.
Jan 9, 06:09 CST