Investigating - Between 3:50 AM to 4:20 AM ET on Nov 5th, IDT AWS AMER UAT customers might have experienced intermittent SOAP & REST tax calculations failures. Issue is fixed now and all requests are passing through... More details will follow post the RCA.
Nov 05, 2024 - 04:40 CST
Platform Operational
AMERS (onesourcetax.com) Operational
AMERS (onesourcelogin.com) Operational
AMERS Administration Operational
AMERS API Administration Operational
AMERS UAT (uat.onesourcetax.com) Operational
AMERS UAT (uat.onesourcelogin.com) Operational
APAC (apac1.onesourcetax.com) Operational
APAC (onesourcelogin.com.au) Operational
APAC Administration Operational
APAC API Administration Operational
EMEA (emea1.onesourcetax.com) Operational
EMEA (onesourcelogin.eu) Operational
EMEA Administration Operational
EMEA API Administration Operational
UAT API Administration Operational
WorkFlow Tools Operational
AMERS Calendar Operational
AMERS Calendar Classic Operational
AMERS FileRoom Operational
AMERS WorkFlow Manager Operational
APAC Calendar Operational
APAC Calendar Classic Operational
APAC FileRoom Operational
APAC WorkFlow Manager Operational
EMEA Calendar Operational
EMEA Calendar Classic Operational
EMEA FileRoom Operational
EMEA WorkFlow Manager Operational
Data Tools Operational
AMERS Audit Manager Operational
AMERS DataFlow Operational
AMERS Data Hub Operational
AMERS General Ledger Manager Operational
AMERS R&D Tax Credit Manager Operational
AMERS SAP Trial Balance Integration Operational
AMERS Workpapers Operational
APAC Audit Manager Operational
APAC DataFlow Operational
APAC Data Hub Operational
APAC General Ledger Manager Operational
APAC R&D Tax Credit Manager Operational
APAC SAP Trial Balance Integration Operational
APAC Workpapers Operational
EMEA Audit Manager Operational
EMEA DataFlow Operational
EMEA Data Hub Operational
EMEA General Ledger Manager Operational
EMEA SAP Trial Balance Integration Operational
EMEA R&D Tax Credit Manager Operational
EMEA Workpapers Operational
Direct Tax Operational
AMERS (web) BEPS Action Manager Operational
AMERS DAC6 Reporter Operational
AMERS Data Query Operational
AMERS GoSystem Tax RS Operational
AMERS GoSystem Tax RS API Operational
AMERS Income Tax Operational
AMERS Income Tax API Operational
AMERS State Apportionment Operational
AMERS (legacy) Statutory Reporting Operational
AMERS (web) Statutory Reporting Operational
AMERS (New) Tax Provision Operational
AMERS Tax Provision Operational
AMERS Uncertain Tax Positions Operational
APAC (legacy) Corporate Tax Operational
APAC (web) Corporate Tax Operational
APAC (web) E-filing Manager (Corporate Tax) Operational
APAC (legacy) Fringe Benefits Tax Operational
APAC (web) Fringe Benefits Tax Operational
APAC (legacy) Statutory Reporting Operational
APAC (web) Statutory Reporting Operational
APAC Tax Provision Operational
APAC Trusts (AU) Operational
APAC Uncertain Tax Positions Operational
EMEA (web) BEPS Action Manager Operational
EMEA (legacy) Corporate Tax Operational
EMEA (web) Corporate Tax Operational
EMEA (web) E-filing Manager (Corporate Tax) Operational
EMEA DAC6 Reporter Operational
EMEA (legacy) Statutory Reporting Operational
EMEA (web) Statutory Reporting Operational
EMEA Tax Provision Operational
EMEA Uncertain Tax Positions Operational
Global Trade Operational
Global Trade Content Operational
Global Trade - LATAM Operational
Global Trade - pwd by Integration Point Operational
Govt Connectivity BE - PLDA Operational
Govt Connectivity DE - ATLAS Operational
Govt Connectivity FR - DELTA Operational
Govt Connectivity MX - SAAI/COVE Operational
Govt Connectivity NL - AGS Operational
Govt Connectivity UK - CHIEF/CDS Operational
Govt Connectivity US - ABI/AES Operational
GTM Platform Operational
Implementation Environment Operational
ONESOURCE Classifier Operational
Transports AS2 Operational
Transports Client Interchange Web Service Operational
Transports FTP Operational
Indirect Tax Operational
ONESOURCE Determination Enterprise Cloud (AWS AMER) ? Operational
ONESOURCE Determination Enterprise Cloud (AWS EMEA) ? Operational
ONESOURCE Determination Enterprise Cloud (OCI AMER) ? Operational
ONESOURCE Determination Anywhere (AWS AMER) ? Operational
ONESOURCE Determination Anywhere (OCI AMER) ? Operational
Configuration API (AWS AMER) Operational
Configuration API (AWS EMEA) Operational
Configuration API (OCI AMER) Operational
ONESOURCE Determination Original Cloud (AMER) ? Operational
ONESOURCE Determination Original Dedicated Cloud (AMER) ? Operational
ONESOURCE Determination Original Dedicated Cloud (EMEA) ? Operational
Certificate Manager Original Cloud ? Operational
Certificate Manager Enterprise Cloud ? Operational
Reports and Analytics Enterprise Cloud ? Operational
Reporting - Original Cloud ? Operational
US Tax Content ? Operational
Canada Tax Content ? Operational
International Tax Content ? Operational
Content Extract ? Operational
Fast Sales Tax ? Operational
ONESOURCE Property Tax ? Operational
ONESOURCE Sales and Use Tax Compliance (AMER) ? Operational
ONESOURCE Indirect Compliance (APAC) ? Operational
APAC (web) E-filing Manager (Indirect Compliance) Operational
ONESOURCE Indirect Compliance (EMEA) ? Operational
EMEA (web) E-filing Manager (Indirect Compliance) Operational
ONESOURCE Indirect Compliance (UAT) ? Operational
ONESOURCE E-Invoicing (PROD) ? Operational
ONESOURCE E-Invoicing (UAT) ? Operational
ONESOURCE Determination - On Premise ? Operational
ONESOURCE Determination (APAC) ? Operational
IDT Integrations ? Operational
Address Validation Service Operational
BigCommerce Operational
Coupa Operational
Data File Integrator - Enterprise Cloud Operational
Data File Integrator - Original Cloud Operational
Microsoft Dynamics 365 - Commerce Cloud Operational
Microsoft Dynamics 365FOE Operational
Microsoft Dynamics AX 2012 Operational
Microsoft Dynamics GP Operational
NetSuite Legacy/Direct Operational
NetSuite SuiteTax Operational
Oracle EBS R12 Operational
Oracle Fusion Tax Cloud - 1.x Operational
Oracle Fusion Tax Cloud - 2.x Operational
Salesforce Subscription Management Operational
SAP 5.2B Basic (RFC) Operational
SAP Ariba - Cloud Operational
SAP Ariba - OnPremise Operational
SAP Ariba - Original cloud Operational
SAP Business One Operational
SAP C4/HANA Commerce Cloud Operational
SAP Global Next Operational
SAP Global Tax Service Operational
SAP US Tax S4/HANA Cloud Operational
Trust & Info Rptg Operational
AMERS NRA - FNIS & Users Website Operational
AMERS Tax Information Reporting Operational
AMERS Trust Tax Operational
AMERS Trust Tax Insight Operational
Legal Solutions Operational
AMERS LEGAL ONE Operational
Legal Tracker - US Operational
Legal Tracker - AUS Operational
Legal Tracker - UK Operational
Legal Tracker - GER Operational
Legal Tracker - CAN Operational
Risk Solutions Operational
AMERS Compliance Learning Operational
AMERS Oden Online (State Rules and Regulations) Operational
AMERS Oden Policy Terminator Operational
AMERS Oden Track (web) Operational
AMERS Regulatory Intelligence Operational
ANZ Compliance Learning Operational
APAC Compliance Learning Operational
APAC Regulatory Intelligence Operational
EMEA Compliance Learning Operational
EMEA Regulatory Intelligence Operational
Tax Brazil Operational
Checkpoint Corporate Operational
ONESOURCE DFe Operational
ONESOURCE Tax Analyser Operational
Tax One for SAP® solutions Operational
Tax Brazil - Tax One Operational
Tax One - Application [AMERS] Operational
Tax One - Application [UAT AMERS] Operational
Sending and Receiving Files [AMERS] Operational
Sending and Receiving Files [UAT AMERS] Operational
File/Email Processing [AMERS] Operational
File/Email Processing [UAT AMERS] Operational
ECF/REINF (messaging/integration) [AMERS] Operational
ECF/REINF (messaging/integration) [UAT AMERS] Operational
Tax Automation [AMERS] Operational
Tax Automation [UAT AMERS] Operational
OBI [AMERS] Operational
OBI [UAT AMERS] Operational
Tax One - Application [EMEA] Operational
Tax One - Application [UAT EMEA] Operational
Sending and Receiving Files [EMEA] Operational
Sending and Receiving Files [UAT EMEA] Operational
File/Email Processing [EMEA] Operational
File/Email Processing [UAT EMEA] Operational
ECF/REINF (messaging/integration) [EMEA] Operational
ECF/REINF (messaging/integration) [UAT EMEA] Operational
Tax Automation [EMEA] Operational
Tax Automation [UAT EMEA] Operational
OBI [EMEA] Operational
OBI [UAT EMEA] Operational
Customer Support Operational
Case Management Dashboard Operational
Platform Operational
Workflow Tools Operational
Data Tools Operational
Direct Tax Operational
Global Trade Operational
Indirect Tax Operational
Trust & Info Rptg Operational
Legal Solutions Operational
Risk Solutions Operational
Tax Brazil Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ONESOURCE Statutory Reporting - Web [APAC] will be undergoing scheduled maintenance during November 21, 2024 21:00 AEDT to November 22, 2024 03:00 AEDT.
Posted on Nov 15, 2024 - 08:40 CST
ONESOURCE Tax Provision [EMEA] Nov 21, 2024 15:00-17:00 CST
ONESOURCE users may experience downtime in the OTP due to maintenance activities.
Posted on Nov 12, 2024 - 16:07 CST
ONESOURCE Data Query Nov 21, 2024 16:00-20:00 CST
ONESOURCE Data Query will be undergoing maintenance on Thursday, Nov 21st 4:00pm – 8:00pm CT
Posted on Nov 13, 2024 - 15:30 CST
ONESOURCE Income Tax Nov 21, 2024 20:00 - Nov 22, 2024 04:00 CST
ONESOURCE Income Tax Release 2024.005 will be installed from 8:00 PM (CT) on Thursday, November 21st, 2024 until 4:00 AM (CT) on Friday, November 22nd, 2024. ONESOURCE Income Tax will be unavailable during this time.
Posted on Nov 13, 2024 - 15:30 CST
ONESOURCE Tax Provision [AMERS] Nov 21, 2024 23:00 - Nov 22, 2024 02:00 CST
ONESOURCE users may experience downtime in the OTP due to maintenance activities.
Posted on Nov 12, 2024 - 16:07 CST
ONESOURCE Workpapers [EMEA] Nov 22, 2024 13:00-16:00 CST
ONESOURCE Workpapers will be unavailable from November 22, 2024, 1:00 P.M. (CT) until November 22, 2024 4:00 P.M. (CT) for scheduled maintenance.
Posted on Nov 12, 2024 - 15:46 CST
ONESOURCE Workpapers [AMERS] Nov 22, 2024 20:00 - Nov 23, 2024 03:00 CST
ONESOURCE Workpapers will be unavailable from November 22, 2024, 8:00 P.M. (CT) until November 23, 2024 03:00 A.M. (CT) for scheduled maintenance.
Posted on Nov 12, 2024 - 15:46 CST
Scheduled System Maintenance Nov 23, 2024 11:00-19:00 CST
Legal Tracker Monthly Windows Patching
Posted on Feb 29, 2024 - 01:22 CST
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 23rd November 2024 until 06:00 A.M. (CT) on 24th November 2024 for scheduled maintenance.
Posted on Aug 22, 2024 - 03:25 CDT
ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Posted on Oct 22, 2024 - 10:24 CDT
ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Posted on Oct 22, 2024 - 10:26 CDT
ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Posted on Oct 22, 2024 - 10:27 CDT
ONESOURCE Tax Information Reporting Release 24.05 will be installed from 7:00 P.M. (CT) on 4th December 2024 until 06:00 A.M. (CT) on 5th December 2024. System availability may be affected during release time.
Posted on Aug 20, 2024 - 09:23 CDT
ONESOURCE API Administration will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team.

Thank you for your cooperation.

Posted on Nov 14, 2024 - 23:20 CST
ONESOURCE API Administration will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Posted on Nov 14, 2024 - 23:17 CST
ONESOURCE Income Tax Dec 6, 2024 20:00 - Dec 8, 2024 18:00 CST
ONESOURCE Income Tax will be undergoing maintenance on Friday, Dec 6th 8:00pm – Sunday, Dec 8th 6:00pm CT. ONESOURCE Income Tax will be unavailable during this time.
Posted on Oct 21, 2024 - 10:46 CDT
GoSystem Tax RS Dec 6, 2024 20:00 - Dec 8, 2024 18:00 CST
GoSystem Tax RS will be undergoing maintenance on Friday, Dec 6th 8:00pm – Sunday, Dec 8th 6:00pm CT. GoSystem Tax RS will be unavailable during this time.
Posted on Oct 21, 2024 - 10:46 CDT
Update - The date for the Global Trade Content maintenance has been moved to December 15, 2024.
Nov 18, 2024 - 14:05 CST
Update - We will be undergoing scheduled maintenance during this time.
Dec 15, 2024 - 14:03 CST
Scheduled - Thomson Reuters will perform maintenance on the Global Trade Content main database on Sunday, December 15, 2024, starting at 10 AM Eastern. This maintenance is expected to take approximately 2 hours. We do not anticipate any impact on client instances during this time. However, clients logged into the Global Trade Content application may be required to log back in.

If there are questions or concerns, please send an email to IntegrationPoint@ThomsonReuters.com

Dec 15, 2024 - 12:05 CST
Scheduled System Maintenance Dec 21, 2024 11:00-19:00 CST
Legal Tracker Monthly Windows Patching
Posted on Feb 29, 2024 - 01:23 CST
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 22nd December 2024 until 06:00 A.M. (CT) on 23rd December 2024 for scheduled maintenance.
Posted on Aug 22, 2024 - 03:27 CDT
ONESOURCE Tax Information Reporting Release 24.06 will be installed from 7:00 P.M. (CT) on 27th December 2024 until 06:00 A.M. (CT) on 28th December 2024. System availability may be affected during release time.
Posted on Aug 20, 2024 - 09:24 CDT
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 12/29/24 until 08:00 A.M. (CT) on 12/23/24 for scheduled maintenance.
Posted on Dec 12, 2023 - 05:26 CST
ONESOURCE Tax Information Reporting Release 24.07 will be installed from 7:00 P.M. (CT) on 19th February 2025 until 06:00 A.M. (CT) on 20th February 2025. System availability may be affected during release time.
Posted on Aug 20, 2024 - 09:25 CDT
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 22nd March 2025 until 06:00 A.M. (CT) on 23rd March 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 08:55 CDT
ONESOURCE Tax Information Reporting Release 25.01 will be installed from 7:00 P.M. (CT) on 23rd April 2025 until 06:00 A.M. (CT) on 24th April 2025. System availability may be affected during release time.
Posted on Aug 20, 2024 - 09:27 CDT
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 26th April 2025 until 06:00 A.M. (CT) on 27th April 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 08:56 CDT
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 24th May 2025 until 06:00 A.M. (CT) on 25th May 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 08:56 CDT
ONESOURCE Tax Information Reporting Release 25.02 will be installed from 7:00 P.M. (CT) on 18th June 2025 until 06:00 A.M. (CT) on 19th June 2025. System availability may be affected during release time.
Posted on Aug 20, 2024 - 09:28 CDT
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 21st June 2025 until 06:00 A.M. (CT) on 22nd June 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 08:57 CDT
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 26th July until 06:00 A.M. (CT) on 27th July 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 08:58 CDT
ONESOURCE Tax Information Reporting Release 25.03 will be installed from 7:00 P.M. (CT) on 13th August 2025 until 06:00 A.M. (CT) on 14th August 2025. System availability may be affected during release time.
Posted on Aug 20, 2024 - 09:29 CDT
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 23rd August 2025 until 06:00 A.M. (CT) on 24th August 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 09:14 CDT
ONESOURCE Tax Information Reporting Release 25.04 will be installed from 7:00 P.M. (CT) on 22rd October 2025 until 06:00 A.M. (CT) on 23rd October 2025. System availability may be affected during release time.
Posted on Aug 20, 2024 - 09:30 CDT
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 25th October 2025 until 06:00 A.M. (CT) on 26th October 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 09:16 CDT
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 22nd November 2025 until 06:00 A.M. (CT) on 23rd November 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 09:17 CDT
ONESOURCE Tax Information Reporting Release 25.05 will be installed from 7:00 P.M. (CT) on 3rd December 2025 until 06:00 A.M. (CT) on 4th December 2025. System availability may be affected during release time.
Posted on Aug 20, 2024 - 10:05 CDT
ONESOURCE Tax Information Reporting Release 25.05 will be installed from 7:00 P.M. (CT) on 3rd December until 06:00 A.M. (CT) on 4th December. System availability may be affected during release time.
Posted on Aug 20, 2024 - 09:31 CDT
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 27th December until 06:00 A.M. (CT) on 28th December for scheduled maintenance.
Posted on Aug 20, 2024 - 09:39 CDT
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 27th December 2025 until 06:00 A.M. (CT) on 28th December 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 09:17 CDT
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 27th December 2025 until 06:00 A.M. (CT) on 28th December 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 09:57 CDT
ONESOURCE Tax Information Reporting Release 25.06 will be installed from 7:00 P.M. (CT) on 30th December until 06:00 A.M. (CT) on 31st December. System availability may be affected during release time.
Posted on Aug 20, 2024 - 09:33 CDT
ONESOURCE Tax Information Reporting Release 25.06 will be installed from 7:00 P.M. (CT) on 30th December 2025 until 06:00 A.M. (CT) on 31st December 2025. System availability may be affected during release time.
Posted on Aug 20, 2024 - 10:07 CDT
Past Incidents
Nov 20, 2024
Completed - The scheduled maintenance has been completed.
Nov 20, 13:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 07:00 CST
Scheduled - ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Nov 20, 00:18 CST
Completed - The scheduled maintenance has been completed.
Nov 20, 00:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 18:30 CST
Scheduled - ONESOURCE Statutory Reporting - Web [EMEA] will be undergoing scheduled maintenance during November 20, 2024 00:30 GMT to November 20, 2024 06:30 GMT.
Nov 15, 08:40 CST
Nov 19, 2024
Resolved - This issue has been resolved and the application is currently working for all clients
Nov 19, 16:08 CST
Investigating - Customers might experience issues in executing the reports in AMER PROD. The team is actively investigating the issue and will share an update once the issue is resolved.
Nov 19, 12:59 CST
Completed - The scheduled maintenance has been completed.
Nov 19, 12:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 12:30 CST
Scheduled - ONESOURCE Oracle fusion Rate to Regime Content release Content for EMEA region for November 2024 has been released. It is available in both Integration UI and customer portal for download.
Nov 15, 13:04 CST
Completed - The scheduled maintenance has been completed.
Nov 19, 10:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 09:00 CST
Scheduled - ONESOURCE Determination UPDATE – VAT Validator Version 2024.6 is being deployed in the PROD environment in the AMERS region.  A planned downtime is expected on the VAT validator tool.
Nov 15, 05:47 CST
Completed - The scheduled maintenance has been completed.
Nov 19, 00:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 18:30 CST
Scheduled - ONESOURCE Statutory Reporting - Web [AMERS] will be undergoing scheduled maintenance during November 18th, 2024 19:30 EST to November 19th, 2024 01:30 EST.
Nov 15, 08:40 CST
Nov 18, 2024
Completed - The scheduled maintenance has been completed.
Nov 18, 14:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 10:00 CST
Scheduled - ONESOURCE Determination – Configuration API 2024.10 release is being released in PROD environment. To learn more about the impact please refer to the Release Schedule section of the Configuration APIs release notes.
Nov 18, 09:55 CST
Completed - The scheduled maintenance has been completed.
Nov 18, 13:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 07:00 CST
Scheduled - ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team.

Thank you for your cooperation.

Nov 16, 18:40 CST
Completed - The scheduled maintenance has been completed.
Nov 18, 10:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 09:00 CST
Scheduled - ONESOURCE Determination UPDATE – VAT Validator Version 2024.6 is being deployed in the PROD environment in the EMEA region.  A planned downtime is expected on the VAT validator tool.
Nov 15, 05:49 CST
Nov 17, 2024
Completed - The scheduled maintenance has been completed.
Nov 17, 17:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 00:01 CST
Scheduled - Thomson Reuters will be performing a scheduled maintenance on Sunday, November 17th 2024, beginning at 1:00 am Eastern with a duration of 17 hours. This maintenance will include Windows Updates and apply any other required patches to the TEST/IMPLEMENTATION and PRODUCTION environments and will be performing migrations and activities related to LCM project. During this maintenance period there will intermittent down times and you will not be able to access your Test/Implementation or Production instances.
Nov 5, 12:29 CST
Completed - The scheduled maintenance has been completed.
Nov 17, 17:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 00:00 CST
Scheduled - Thomson Reuters will be performing a scheduled maintenance on Sunday, November 17th 2024, beginning at 1:00 am Eastern that will affect clients in the AWS US and EU environments.

Beginning at 1:00 am Eastern and lasting for 17 hours, a Windows Updates and apply all other required patches to our on-premise environments. Due to the connections between on-premise and AWS environments, the following components will be affected in the AWS environment during this on-premise maintenance window – Government Connectivity, ABI Gateway, Global Trade Content, ISF, DPS, and AS2 Transports. Clients using these features can expect multiple down times during the maintenance window.

Beginning at 8:00 am Eastern, clients in PROD / IMPLEMENTATION in the AWS US region will experience up to 2 hours of downtime while database maintenance is performed. This maintenance window will last until 5:00 pm Eastern.

Nov 5, 12:29 CST
Resolved - This incident has been resolved.
Nov 17, 14:13 CST
Update - Reports and Analytics Service in Amer UAT is experiencing delay of 7 Hours. We are working on the data catch up, will notify once complete
Nov 17, 05:30 CST
Update - Reports and Analytics Service in Amer UAT is experiencing delay of 24 Hours. We are working on the data catch up, will notify once complete.
Nov 17, 02:29 CST
Investigating - Reports and Analytics Service in Amer UAT is experiencing delay of 18 Hours. We are working on the data catch up, will notify once complete.
Nov 16, 20:13 CST
Completed - The scheduled maintenance has been completed.
Nov 17, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 00:01 CST
Scheduled - GoSystem Tax RS will be undergoing maintenance on Sunday, November 17th between 12:00am – 6:00am CT, users may see a brief degradation in the application while we are performing the maintenance.
Nov 15, 08:42 CST
Resolved - This issue has been resolved and the application is currently working for all clients
Nov 17, 01:59 CST
Investigating - Reports and Analytics Service in Amer Prod is experiencing delay of 6 Hours. We are working on the data catch up, will notify once complete.
Nov 16, 23:05 CST
Nov 16, 2024
Completed - The scheduled maintenance has been completed.
Nov 16, 05:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 00:00 CST
Scheduled - ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Nov 4, 15:57 CST
Nov 15, 2024
Completed - The scheduled maintenance has been completed.
Nov 15, 07:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 03:00 CST
Scheduled - ONESOURCE Determination – Enterprise Cloud Version 2024.6 is being deployed in the AMERS Production environment. Your access to the tax calculation services and the application will not be interrupted.
Oct 20, 23:02 CDT
Completed - The scheduled maintenance has been completed.
Nov 15, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 00:00 CST
Scheduled - ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Nov 14, 22:48 CST
Completed - The scheduled maintenance has been completed.
Nov 15, 05:42 CST
Scheduled - ONESOURCE Oracle fusion Rate to Regime Content release Content for AEM region for November 2024 has been released. It is available in both Integration UI and customer portal for download.
Nov 4, 18:40 CST
Completed - The scheduled maintenance has been completed.
Nov 15, 05:42 CST
Scheduled - ONESOURCE Oracle fusion Rate to Regime Content release Content for India region for October 2024 has been released. It is available in both Integration UI and customer portal for download.
Oct 7, 22:30 CDT
Completed - The scheduled maintenance has been completed.
Nov 15, 05:42 CST
Scheduled - ONESOURCE Oracle fusion Rate to Regime Content release Content for AEM region for October 2024 has been released. It is available in both Integration UI and customer portal for download
Oct 1, 23:16 CDT
Completed - The scheduled maintenance has been completed.
Nov 15, 02:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 23:00 CST
Scheduled - ONESOURCE users may experience downtime in New OTP due to monthly maintenance activities.
Nov 12, 16:52 CST
Nov 14, 2024
Resolved - This issue has been resolved and the application is currently working for all clients
Nov 14, 15:27 CST
Update - Reports and Analytics Service in Amer Prod is experiencing delay of 12 Hours. We are working on the data catch up, will notify once complete.
Nov 14, 10:18 CST
Investigating - Reports and Analytics Service in Amer Prod is experiencing delay of 6 Hours. We are working on the data catch up, will notify once complete.
Nov 14, 04:06 CST
Completed - The scheduled maintenance has been completed.
Nov 14, 10:35 CST
Scheduled - We thought it may be worth forwarding the contents of an email recently received from our contacts at HMRC, as it is not clear whether this is being distributed by them more widely.

HMRC introduced boxes 326-328 for the number of associated companies into the CT600 from April 2023 at the re-introduction of small profit rate and marginal relief, and guidance on the completion of these boxes has overlapped with boxes 625 and 630-631. This has caused a significant amount of confusion, which wasn’t helped by an update made to the online guidance in September. It seems HMRC have been incorrectly requesting some of their customers to re-submit CT600 submissions made prior to the updated guidance.

We have been on top of this since we received the original drafts of the CT600 and guidance at the beginning of 2023, and raised a number of queries on exactly how these boxes should be completed at the time. We can therefore assure you that ONESOURCE has been completing these CT600 boxes in accordance with the actual HMRC requirements since we first introduced the updated CT600 in April 2023.

The correspondence that HMRC provided was as follows:
"HMRC recently updated the CT600 guidance affecting boxes 326, 327, 328, 625, 630 & 631. This was to clarify the correct box to be completed for 51% group companies. We understand this has caused some confusion internally and externally as some customers have been asked by HMRC to resubmit their return.

We have concluded that it would not be necessary for customers to resubmit their CT returns if this was prior to 10 September 2024 (when the guidance was updated) as they have followed the correct guidance at the time of submission.

New returns submitted from 10 September 2024 should be following the current published guidance. This will also apply if a company needs to submit an amended return, they should be following the updated guidance.

We will be issuing internal communications to our teams to advise of the correct procedures, ensuring they are not pursuing a resubmission of the company return.

Apologies for any problems this may have caused you or your users."

Nov 13, 09:02 CST
Completed - The scheduled maintenance has been completed.
Nov 14, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 00:00 CST
Scheduled - ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Nov 8, 14:54 CST
Completed - The scheduled maintenance has been completed.
Nov 14, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 20:00 CST
Scheduled - Access to all ONESOURCE Trust Tax applications will be suspended beginning at 8:00 P.M. (CT) on Wednesday, November 13, 2024. The 24.05 release of ONESOURCE Trust Tax will be available no later than 12:00 A.M. (CT) on Thursday, November 14.
Nov 11, 22:26 CST
Nov 13, 2024
Nov 12, 2024
Completed - The scheduled maintenance has been completed.
Nov 12, 10:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 09:00 CST
Scheduled - ONESOURCE Determination – VAT Validator Version 2024.6 is being deployed in the PROD environment in the AMERS region. A planned downtime is expected on the VAT validator tool.
Nov 4, 18:56 CST
Nov 11, 2024
Completed - The scheduled maintenance has been completed.
Nov 11, 10:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 09:00 CST
Scheduled - ONESOURCE Determination – VAT Validator Version 2024.6 is being deployed in the PROD environment in the EMEA region. A planned downtime is expected on the VAT validator tool.
Nov 4, 18:58 CST
Nov 10, 2024
Resolved - This issue has been resolved and the application is currently working for all clients
Nov 10, 18:16 CST
Update - The Reports and Analytics feature is experiencing a delay of 12 hours in PROD AMER and delay of 5 hours in AMER UAT. We will notify you once the data transfer is caught up.
Nov 10, 07:58 CST
Investigating - The Reports and Analytics feature is experiencing a delay of 6 hours in PROD AMER. We will notify you once the data transfer is caught up.
Nov 10, 00:27 CST
Nov 9, 2024
Completed - The scheduled maintenance has been completed.
Nov 9, 14:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 08:00 CST
Scheduled - ONESOURCE Platform will be undergoing maintenance in APAC on Saturday Nov 09, 08:00 AM - 02:00 PM CST.
ONESOURCE Platform will be unavailable from Saturday Nov 09, 10:00 AM CST to 10:15 AM CST.

Oct 4, 14:27 CDT
Completed - The scheduled maintenance has been completed.
Nov 9, 07:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 02:33 CST
Scheduled - ONESOURCE Platform will be undergoing maintenance in UAT on Saturday Nov 09, 02:30 AM - 07:30 AM CST.
ONESOURCE Platform will be unavailable from Saturday Nov 09, 4:00 AM CST to 4:15 AM CST.

Oct 4, 14:27 CDT
Nov 8, 2024
Completed - The scheduled maintenance has been completed.
Nov 8, 18:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 14:00 CST
Scheduled - ONESOURCE Determination – Enterprise Cloud Version 2024.6 is being deployed in the EMEA Production environment. Your access to the tax calculation services and the application will not be interrupted.
Oct 20, 23:05 CDT
Resolved - This incident has been resolved.
Nov 8, 12:45 CST
Update - Thank you for bringing this to our attention. We have identified the issue and have already escalated it to our development team. Rest assured that we are actively working on it and are committed to resolving it as quickly as possible. We appreciate your patience and understanding during this process.
Nov 8, 04:28 CST
Investigating - Please reset your Single Sign-On account from GoSystem Tax RS.
Nov 8, 04:27 CST
Completed - The scheduled maintenance has been completed.
Nov 8, 04:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 04:00 CST
Scheduled - As we prepare for tax season, ONESOURCE Tax Information Reporting may experience intermittent slowness or lost connections during the following periods while we perform maintenance on our SQL servers:

• 9:00 P.M. (CT) on Sunday, November 17, 2024, until 4:00 A.M. (CT) on Monday, November 18, 2024
• 9:00 P.M. (CT) on Sunday, December 1, 2024, until 4:00 A.M. (CT) on Monday, December 2, 2024

Please note that there are no changes to our regular maintenance or release schedules.
We apologize for any inconvenience and appreciate your patience during this time.

Nov 8, 03:45 CST
Resolved - This incident has been resolved.
Nov 8, 02:23 CST
Update - The Reports and Analytics feature delay has been came down to 4 hours in PROD AMER.
Nov 5, 14:06 CST
Update - The Reports and Analytics feature is experiencing a delay of 14 hours in PROD AMER. We will notify you once the data catch up completed.
Nov 5, 12:25 CST
Update - The Reports and Analytics feature is experiencing a delay of 12 hours in PROD AMER. We will notify you once the data catch up completed.
Nov 5, 00:06 CST
Update - The Reports and Analytics feature is experiencing a delay of 10 hours in PROD AMER. We will notify you once the data catch up completed.
Nov 4, 18:07 CST
Investigating - The Reports and Analytics feature is experiencing a delay of 6 hours in PROD AMER. We will notify you once the data transfer is caught up.
Nov 4, 12:13 CST
Nov 7, 2024
Completed - The scheduled maintenance has been completed.
Nov 7, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 18:00 CST
Scheduled - ONESOURCE Platform will be undergoing maintenance in EMEA on Thursday, Nov 07, 06:00 PM - 10:00 PM CST
Users may experience degraded performance from 6:30 PM CST to 7:00 PM CST and 8:30 PM CST to 9:00 PM CST only.

Oct 4, 14:20 CDT
Completed - The scheduled maintenance has been completed.
Nov 7, 11:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 07:00 CST
Scheduled - ONESOURCE Platform will be undergoing maintenance in APAC on Thursday, Nov 07, 07:00 AM - 11:00 AM CST.
Users may experience degraded performance from 07:30 AM CST to 08:00 AM CST and 9:30 AM to 10:00 AM CST only.

Oct 4, 14:20 CDT
Nov 6, 2024
Completed - The scheduled maintenance has been completed.
Nov 6, 14:35 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 14:30 CST
Scheduled - Thomson Reuters is pleased to announce the release of 2.2.5.0 for Certificate Manager – Original. Please click here to review the Release Notes and learn more on how to adopt this new version.
Nov 6, 14:02 CST
Completed - The scheduled maintenance has been completed.
Nov 6, 12:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 12:30 CST
Scheduled - ONESOURCE Oracle fusion Rate to Regime Content release Content for Canada region for November 2024 has been released. It is available in both Integration UI and customer portal for download.
Nov 4, 08:37 CST
Resolved - This incident has been resolved.
Nov 6, 08:12 CST
Investigating - The Reports and Analytics feature is experiencing a delay of 6 hours in PROD AMER. We will notify you once the data transfer is caught up.
Nov 6, 06:21 CST
Completed - The scheduled maintenance has been completed.
Nov 6, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 00:00 CST
Scheduled - ONESOURCE Platform will be undergoing maintenance in UAT on Wednesday, Nov 06, 00:00 AM - 4:00 AM CST.
Users may experience degraded performance from 00:00 AM CST to 00:30 AM CST and 02:00 AM to 02:30 AM CST only.

Oct 4, 14:20 CDT