In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 2025 - 22:00 CST
Scheduled - ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 22nd November 2025 until 06:00 A.M. (CT) on 23rd November 2025 for scheduled maintenance.
Nov 22, 2025 22:00 - Nov 23, 2025 07:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 2025 - 11:00 CST
Scheduled - Tracker will be undergoing maintenance and unavailable from Saturday 11/22/2025, 9:00 AM PST to Sunday 11/23/2025, 12:00 AM PST
Nov 22, 2025 11:00 - Nov 23, 2025 02:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 2025 - 23:50 CST
Scheduled - We've migrated Legal Solutions to a new status page. Please visit https://legal-status.thomsonreuters.com for the latest product updates and performance notifications. Update your bookmarks and notification preferences on the new page to continue receiving alerts.

We apologize for any inconvenience and appreciate your understanding during this transition.

Nov 20, 2025 23:50 - Dec 20, 2025 23:50 CST
Platform Operational
AMERS (onesourcetax.com) Operational
AMERS (onesourcelogin.com) Operational
AMERS Administration Operational
AMERS API Administration Operational
AMERS UAT (uat.onesourcetax.com) Operational
AMERS UAT (uat.onesourcelogin.com) Operational
APAC (apac1.onesourcetax.com) Operational
APAC (onesourcelogin.com.au) Operational
APAC Administration Operational
APAC API Administration Operational
EMEA (emea1.onesourcetax.com) Operational
EMEA (onesourcelogin.eu) Operational
EMEA Administration Operational
EMEA API Administration Operational
UAT API Administration Operational
WorkFlow Tools Operational
AMERS Calendar Operational
AMERS Calendar Classic Operational
AMERS FileRoom Operational
AMERS WorkFlow Manager Operational
APAC Calendar Operational
APAC Calendar Classic Operational
APAC FileRoom Operational
APAC WorkFlow Manager Operational
EMEA Calendar Operational
EMEA Calendar Classic Operational
EMEA FileRoom Operational
EMEA WorkFlow Manager Operational
Data Tools Operational
AMERS Audit Manager Operational
AMERS DataFlow Operational
AMERS Data Hub Operational
AMERS General Ledger Manager Operational
AMERS R&D Tax Credit Manager Operational
AMERS SAP Trial Balance Integration Operational
AMERS Workpapers Operational
APAC Audit Manager Operational
APAC DataFlow Operational
APAC Data Hub Operational
APAC General Ledger Manager Operational
APAC R&D Tax Credit Manager Operational
APAC SAP Trial Balance Integration Operational
APAC Workpapers Operational
EMEA Audit Manager Operational
EMEA DataFlow Operational
EMEA Data Hub Operational
EMEA General Ledger Manager Operational
EMEA SAP Trial Balance Integration Operational
EMEA R&D Tax Credit Manager Operational
EMEA Workpapers Operational
Direct Tax Operational
AMERS (web) BEPS Action Manager Operational
AMERS DAC6 Reporter Operational
AMERS Data Query Operational
AMERS GoSystem Tax RS Operational
AMERS GoSystem Tax RS API Operational
AMERS Income Tax Operational
AMERS Income Tax API Operational
AMERS State Apportionment Operational
AMERS (legacy) Statutory Reporting Operational
AMERS (web) Statutory Reporting Operational
AMERS (New) Tax Provision Operational
AMERS Tax Provision Operational
AMERS Uncertain Tax Positions Operational
APAC (legacy) Corporate Tax Operational
APAC (web) Corporate Tax Operational
APAC (web) E-filing Manager (Corporate Tax) Operational
APAC (web) Fringe Benefits Tax Operational
APAC (legacy) Statutory Reporting Operational
APAC (web) Statutory Reporting Operational
APAC Tax Provision Operational
APAC Trusts (AU) Operational
APAC Uncertain Tax Positions Operational
EMEA (web) BEPS Action Manager Operational
EMEA (legacy) Corporate Tax Operational
EMEA (web) Corporate Tax Operational
EMEA (web) E-filing Manager (Corporate Tax) Operational
EMEA DAC6 Reporter Operational
EMEA (legacy) Statutory Reporting Operational
EMEA (web) Statutory Reporting Operational
EMEA Tax Provision Operational
EMEA Uncertain Tax Positions Operational
Global Trade Operational
Global Trade Content Operational
Global Trade - LATAM Operational
Global Trade - pwd by Integration Point Operational
Govt Connectivity BE - PLDA Operational
Govt Connectivity DE - ATLAS Operational
Govt Connectivity FR - DELTA Operational
Govt Connectivity MX - SAAI/COVE Operational
Govt Connectivity NL - AGS Operational
Govt Connectivity UK - CHIEF/CDS Operational
Govt Connectivity US - ABI/AES Operational
GTM Platform Operational
Implementation Environment Operational
ONESOURCE Classifier Operational
Transports AS2 Operational
Transports Client Interchange Web Service Operational
Transports FTP Operational
Indirect Tax Operational
ONESOURCE Determination Enterprise Cloud (AWS AMER) ? Operational
ONESOURCE Determination Enterprise Cloud (AWS EMEA) ? Operational
ONESOURCE Determination Enterprise Cloud (OCI AMER) ? Operational
ONESOURCE Determination Anywhere (AWS AMER) ? Operational
ONESOURCE Determination Anywhere (OCI AMER) ? Operational
Configuration API (AWS AMER) Operational
Configuration API (AWS EMEA) Operational
Configuration API (OCI AMER) Operational
ONESOURCE Determination Original Cloud (AMER) ? Operational
ONESOURCE Determination Original Dedicated Cloud (AMER) ? Operational
ONESOURCE Determination Original Dedicated Cloud (EMEA) ? Operational
Certificate Manager Original Cloud ? Operational
Certificate Manager Enterprise Cloud ? Operational
Reports and Analytics Enterprise Cloud ? Operational
Reporting - Original Cloud ? Operational
US Tax Content ? Operational
Canada Tax Content ? Operational
International Tax Content ? Operational
Content Extract ? Operational
Fast Sales Tax ? Operational
ONESOURCE Property Tax ? Operational
ONESOURCE Sales and Use Tax Compliance (AMER) ? Operational
ONESOURCE Indirect Compliance (APAC) ? Operational
APAC (web) E-filing Manager (Indirect Compliance) Operational
ONESOURCE Indirect Compliance (EMEA) ? Operational
EMEA (web) E-filing Manager (Indirect Compliance) Operational
ONESOURCE Indirect Compliance (UAT) ? Operational
ONESOURCE E-Invoicing (PROD) ? Operational
ONESOURCE E-Invoicing (UAT) ? Operational
ONESOURCE Determination - On Premise ? Operational
ONESOURCE Determination (APAC) ? Operational
IDT Integrations ? Operational
Address Validation Service Operational
BigCommerce Operational
Coupa Operational
Data File Integrator - Enterprise Cloud Operational
Data File Integrator - Original Cloud Operational
Microsoft Dynamics 365 - Commerce Cloud Operational
Microsoft Dynamics 365FOE Operational
Microsoft Dynamics AX 2012 Operational
Microsoft Dynamics GP Operational
NetSuite Legacy/Direct Operational
NetSuite SuiteTax Operational
Oracle EBS R12 Operational
Oracle Fusion Tax Cloud - 1.x Operational
Oracle Fusion Tax Cloud - 2.x Operational
Salesforce Subscription Management Operational
SAP 5.2B Basic (RFC) Operational
SAP Ariba - Cloud Operational
SAP Ariba - OnPremise Operational
SAP Ariba - Original cloud Operational
SAP Business One Operational
SAP C4/HANA Commerce Cloud Operational
SAP Global Next Operational
SAP Global Tax Service Operational
SAP US Tax S4/HANA Cloud Operational
Trust & Info Rptg Under Maintenance
AMERS NRA - FNIS & Users Website Operational
AMERS Tax Information Reporting Under Maintenance
AMERS Trust Tax Operational
AMERS Trust Tax Insight Operational
Legal Solutions Under Maintenance
AMERS LEGAL ONE Operational
Legal Tracker - US Under Maintenance
Legal Tracker - AUS Under Maintenance
Legal Tracker - UK Under Maintenance
Legal Tracker - GER Under Maintenance
Legal Tracker - CAN Under Maintenance
Risk Solutions Operational
AMERS Compliance Learning Operational
AMERS Oden Online (State Rules and Regulations) Operational
AMERS Oden Policy Terminator Operational
AMERS Oden Track (web) Operational
AMERS Regulatory Intelligence Operational
ANZ Compliance Learning Operational
APAC Compliance Learning Operational
APAC Regulatory Intelligence Operational
EMEA Compliance Learning Operational
EMEA Regulatory Intelligence Operational
Tax Brazil Operational
Checkpoint Corporate Operational
ONESOURCE DFe Operational
ONESOURCE Tax Analyser Operational
Tax One for SAP® solutions Operational
Tax Brazil - Tax One Operational
Tax One - Application [AMERS] Operational
Tax One - Application [UAT AMERS] Operational
Sending and Receiving Files [AMERS] Operational
Sending and Receiving Files [UAT AMERS] Operational
File/Email Processing [AMERS] Operational
File/Email Processing [UAT AMERS] Operational
ECF/REINF (messaging/integration) [AMERS] Operational
ECF/REINF (messaging/integration) [UAT AMERS] Operational
Tax Automation [AMERS] Operational
Tax Automation [UAT AMERS] Operational
OBI [AMERS] Operational
OBI [UAT AMERS] Operational
Tax One - Application [EMEA] Operational
Tax One - Application [UAT EMEA] Operational
Sending and Receiving Files [EMEA] Operational
Sending and Receiving Files [UAT EMEA] Operational
File/Email Processing [EMEA] Operational
File/Email Processing [UAT EMEA] Operational
ECF/REINF (messaging/integration) [EMEA] Operational
ECF/REINF (messaging/integration) [UAT EMEA] Operational
Tax Automation [EMEA] Operational
Tax Automation [UAT EMEA] Operational
OBI [EMEA] Operational
OBI [UAT EMEA] Operational
Customer Support Operational
Case Management Dashboard Operational
Platform Operational
Workflow Tools Operational
Data Tools Operational
Direct Tax Operational
Global Trade Operational
Indirect Tax Operational
Trust & Info Rptg Operational
Legal Solutions Operational
Risk Solutions Operational
Tax Brazil Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ONESOURCE Statutory Reporting - Web [EMEA] Nov 23, 2025 16:30 - Nov 24, 2025 00:30 CST

ONESOURCE Statutory Reporting - Web [EMEA] will be undergoing scheduled maintenance during Nov 23, 2025 22:30 GMT to Nov 24, 2025 06:30 GMT.
Posted on Nov 20, 2025 - 10:31 CST

OSPI Platform – AMER Emergency Maintenance for November 2025 Nov 24, 2025 00:00-06:00 CST

ONESOURCE Platform will be performing emergency maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Posted on Nov 20, 2025 - 15:01 CST

ONESOURCE Statutory Reporting - Web [AMERS] Nov 25, 2025 16:30 - Nov 26, 2025 00:30 CST

ONESOURCE Statutory Reporting - Web [AMERS] will be undergoing scheduled maintenance during Nov 25, 2025 17:30 EST to Nov 26, 2025 01:30 EST.
Posted on Nov 21, 2025 - 04:27 CST

ONESOURCE Tax Information Release OTIR Release 25.05 2nd December 2025 (AMERS) Dec 2, 2025 19:00 - Dec 3, 2025 06:00 CST

ONESOURCE Tax Information Reporting Release 25.05 will be installed from 7:00 P.M. (CT) on 2nd December 2025 until 06:00 A.M. (CT) on 3d December 2025. System availability may be affected during release time.
Posted on Aug 20, 2024 - 10:05 CDT

ONESOURCE Indirect Compliance Maintenance Event (R2025.12) planned on Thursday 04th December 2025 Dec 3, 2025 18:30-22:30 CST

Database maintenance event in progress to deploy R2025.12

There will be limited service during this deployment.

Posted on Nov 21, 2025 - 00:32 CST

ONESOURCE Indirect Compliance Maintenance Event (R2025.12) planned on Thursday 04th December 2025 Dec 4, 2025 07:00-11:00 CST

Database maintenance event in progress to deploy R2025.12

There will be limited service during this deployment.

Posted on Nov 21, 2025 - 00:29 CST

ONESOURCE GTM – AWS Maintenance Dec 7, 2025 00:00-17:00 CST

Thomson Reuters will be performing scheduled maintenance on Sunday, December 7th, 2025 beginning at 1 AM Eastern time and will conclude by Sunday, December 7th, 2025 at 6 PM Eastern time.

The maintenance will include updates and patches to implementation and production environments. During this maintenance there will be intermittent downtime, and you will not be able to access implementation and production instances.

If you have any questions or concerns, please contact Customer Support.

Posted on Nov 19, 2025 - 10:41 CST

ONESOURCE GTM – AWS Maintenance Dec 7, 2025 00:00-17:00 CST

Thomson Reuters will be performing scheduled maintenance on Sunday, December 7th, 2025 beginning at 1 AM Eastern time and will conclude by Sunday, December 7th, 2025 at 6 PM Eastern time.

The maintenance will include updates and patches to implementation and production environments. During this maintenance there will be intermittent downtime, and you will not be able to access implementation and production instances.

If you have any questions or concerns, please contact Customer Support.

Posted on Nov 19, 2025 - 17:35 CST

Scheduled System Maintenance Dec 20, 2025 11:00-19:00 CST

Tracker will be undergoing maintenance and unavailable on Saturday 12/20/2025 , from 9:00 AM PST to 5:00 PM PST.
Posted on Jan 23, 2025 - 12:06 CST

ONESOURCE GTM – AWS Maintenance Dec 21, 2025 00:00-17:00 CST

Thomson Reuters will be performing scheduled maintenance on Sunday, December 21th, 2025 beginning at 1 AM Eastern time and will conclude by Sunday, December 21th, 2025 at 6 PM Eastern time.

The maintenance will include updates and patches to implementation and production environments. During this maintenance there will be intermittent downtime, and you will not be able to access implementation and production instances.

If you have any questions or concerns, please contact Customer Support.

Posted on Nov 19, 2025 - 17:35 CST

ONESOURCE GTM – AWS Maintenance Dec 21, 2025 00:00-17:00 CST

Thomson Reuters will be performing scheduled maintenance on Sunday, December 21th, 2025 beginning at 1 AM Eastern time and will conclude by Sunday, December 21th, 2025 at 6 PM Eastern time.

The maintenance will include updates and patches to implementation and production environments. During this maintenance there will be intermittent downtime, and you will not be able to access implementation and production instances.

If you have any questions or concerns, please contact Customer Support.

Posted on Nov 19, 2025 - 10:42 CST

ONESOURCE Tax Information Reporting System Maintenance 27th December 2025 (AMERS) Dec 27, 2025 22:00 - Dec 28, 2025 07:00 CST

ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 27th December 2025 until 06:00 A.M. (CT) on 28th December 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 09:57 CDT

ONESOURCE Tax Information Release OTIR Release 25.06 30th December 2025 (AMERS) Dec 30, 2025 19:00 - Dec 31, 2025 06:00 CST

ONESOURCE Tax Information Reporting Release 25.06 will be installed from 7:00 P.M. (CT) on 30th December 2025 until 06:00 A.M. (CT) on 31st December 2025. System availability and API's may be affected during release time.
Posted on Aug 20, 2024 - 10:07 CDT

ONESOURCE Tax Information Release OTIR Release 25.07 17th February 2026 (AMERS) Feb 17, 2026 19:00 - Feb 18, 2026 06:00 CST

ONESOURCE Tax Information Reporting Release 25.07 will be installed from 7:00 P.M. (CT) on 17th February 2026 until 06:00 A.M. (CT) on 18th February 2026. System availability and API's may be affected during release time.
Posted on Jan 21, 2025 - 04:31 CST

ONESOURCE Tax Information Reporting System Maintenance 21st March 2026 (AMERS) Mar 21, 2026 22:00 - Mar 22, 2026 07:00 CDT

ONESOURCE Tax Information Reporting and API's will be unavailable from 10:00 P.M. (CT) on 21st March 2026 until 07:00 A.M. (CT) on 22nd March 2026 for scheduled maintenance.
Posted on Nov 20, 2025 - 05:21 CST

ONESOURCE Tax Information Release OTIR Release 26.01 21st April 2026 (AMERS) Apr 21, 2026 19:00 - Apr 22, 2026 06:00 CDT

ONESOURCE Tax Information Reporting Release 26.01 will be installed from 7:00 P.M. (CT) on 21st April 2026 until 06:00 A.M. (CT) on 22nd April 2026. System availability and API's may be affected during release time.
Posted on Nov 20, 2025 - 05:23 CST

ONESOURCE Tax Information Reporting System Maintenance 25th April 2026 (AMERS) Apr 25, 2026 22:00 - Apr 26, 2026 07:00 CDT

ONESOURCE Tax Information Reporting and API's will be unavailable from 10:00 P.M. (CT) on 25th April until 07:00 A.M. (CT) on 26th April for scheduled maintenance.
Posted on Nov 20, 2025 - 05:24 CST

ONESOURCE Tax Information Reporting System Maintenance 23rd May 2026 (AMERS) May 23, 2026 22:00 - May 24, 2026 07:00 CDT

ONESOURCE Tax Information Reporting and API's will be unavailable from 10:00 P.M. (CT) on 23rd May  2026 until 07:00 A.M. (CT) on 24th May 2026 for scheduled maintenance.
Posted on Nov 20, 2025 - 05:25 CST

ONESOURCE Tax Information Release OTIR Release 26.02 16th June 2026 (AMERS) Jun 16, 2026 19:00 - Jun 17, 2026 06:00 CDT

ONESOURCE Tax Information Reporting Release 26.02 will be installed from 7:00 P.M. (CT) on 16th June 2026 until 06:00 A.M. (CT) on 17th June 2026. System availability and API's may be affected during release time.
Posted on Nov 20, 2025 - 05:26 CST

ONESOURCE Tax Information Reporting System Maintenance 27th June 2026 (AMERS) Jun 27, 2026 22:00 - Jun 28, 2026 07:00 CDT

ONESOURCE Tax Information Reporting and API's will be unavailable from 10:00 P.M. (CT) on 27th June 2026 until 07:00 A.M. (CT) on 28th June  2026 for scheduled maintenance.
Posted on Nov 20, 2025 - 05:46 CST

ONESOURCE Tax Information Reporting System Maintenance 25th July 2026 (AMERS) Jul 25, 2026 22:00 - Jul 26, 2026 07:00 CDT

ONESOURCE Tax Information Reporting and API's will be unavailable from 10:00 P.M. (CT) on 25th July 2026 until 07:00 A.M. (CT) on 26th July 2026 for scheduled maintenance.
Posted on Nov 20, 2025 - 05:32 CST

ONESOURCE Tax Information Release OTIR Release 26.03 11th August 2026 (AMERS) Aug 11, 2026 19:00 - Aug 12, 2026 06:00 CDT

ONESOURCE Tax Information Reporting Release 26.03 will be installed from 7:00 P.M. (CT) on 11th August 2026 until 06:00 A.M. (CT) on 12th August 2026. System availability and API's may be affected during release time.
Posted on Nov 20, 2025 - 05:33 CST

ONESOURCE Tax Information Reporting System Maintenance 22nd August 2026 (AMERS) Aug 22, 2026 22:00 - Aug 23, 2026 07:00 CDT

ONESOURCE Tax Information Reporting and API's will be unavailable from 10:00 P.M. (CT) on 22nd August 2026 until 07:00 A.M. (CT) on 23rd August 2026 for scheduled maintenance.
Posted on Nov 20, 2025 - 05:34 CST

ONESOURCE Tax Information Release OTIR Release 26.04 20th October 2026 (AMERS) Oct 20, 2026 19:00 - Oct 21, 2026 06:00 CDT

ONESOURCE Tax Information Reporting Release 26.04 will be installed from 7:00 P.M. (CT) on  20th October 2026 until 06:00 A.M. (CT) on 21st October 2026. System availability and API's may be affected during release time.
Posted on Nov 20, 2025 - 05:35 CST

ONESOURCE Tax Information Reporting System Maintenance 24th October 2026 (AMERS) Oct 24, 2026 22:00 - Oct 25, 2026 07:00 CDT

ONESOURCE Tax Information Reporting and API's will be unavailable from 10:00 P.M. (CT) on 24th October 2026 until 07:00 A.M. (CT) on 25th October 2026 for scheduled maintenance.
Posted on Nov 20, 2025 - 05:36 CST

ONESOURCE Tax Information Reporting System Maintenance 21st November 2026 (AMERS) Nov 21, 2026 22:00 - Nov 22, 2026 07:00 CST

ONESOURCE Tax Information Reporting and API's will be unavailable from 10:00 P.M. (CT) on 21st November  2026 until 07:00 A.M. (CT) on 22nd November 2026 for scheduled maintenance.
Posted on Nov 20, 2025 - 05:37 CST

ONESOURCE Tax Information Release OTIR Release 26.05 1st December 2026 (AMERS) Dec 1, 2026 19:00 - Dec 2, 2026 06:00 CST

ONESOURCE Tax Information Reporting Release 26.05 will be installed from 7:00 P.M. (CT) on 1st December 2026 until 06:00 A.M. (CT) on 2nd December 2026. System availability and API's may be affected during release time.
Posted on Nov 20, 2025 - 05:38 CST

ONESOURCE Tax Information Release OTIR Release 26.06 22nd December 2026 (AMERS) Dec 22, 2026 19:00 - Dec 23, 2026 06:00 CST

ONESOURCE Tax Information Reporting Release 26.06 will be installed from 7:00 P.M. (CT) on 22nd December 2026 until 06:00 A.M. (CT) on 23rd December 2026. System availability and API's may be affected during release time.
Posted on Nov 20, 2025 - 05:38 CST

ONESOURCE Tax Information Reporting System Maintenance 26th December 2026 (AMERS) Dec 26, 2026 22:00 - Dec 27, 2026 07:00 CST

ONESOURCE Tax Information Reporting and API's will be unavailable from 10:00 P.M. (CT) on 26th December 2026 until 07:00 A.M. (CT) on 27th December 2026 for scheduled maintenance.
Posted on Nov 20, 2025 - 05:39 CST

ONESOURCE Tax Information Release OTIR Release 26.07 16th February 2027 (AMERS) Feb 16, 2027 19:00 - Feb 17, 2027 06:00 CST

ONESOURCE Tax Information Reporting Release 26.07 will be installed from 7:00 P.M. (CT) on 16th February 2027 until 06:00 A.M. (CT) on 17th February 2027. System availability and API's may be affected during release time.
Posted on Nov 20, 2025 - 05:48 CST
Nov 23, 2025

No incidents reported today.

Nov 22, 2025
Completed - The scheduled maintenance has been completed.
Nov 22, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 20:00 CST
Scheduled - ONESOURCE Tax Provision will be undergoing maintenance activities on November 21-22, 2025.
Nov 18, 14:52 CST
Completed - The scheduled maintenance has been completed.
Nov 22, 03:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 21:01 CST
Scheduled - DataFlow NextGen will be undergoing database maintenance in AMER, on Friday, Nov 21st, 09:00 PM - 03:00 AM CST
Nov 21, 17:57 CST
Resolved - This incident has been resolved.
Nov 22, 01:03 CST
Update - Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours. We are working on the data catch up. Will notify once complete.
Nov 21, 15:49 CST
Update - Reports and Analytics Service in AMER PROD is currently experiencing delay of around 16 hours. We are working on the data catch up. Will notify once complete.
Nov 21, 15:11 CST
Update - Reports and Analytics Service in AMER PROD is currently experiencing delay of around 8 hours. We are working on the data catch up. Will notify once complete.
Nov 21, 06:05 CST
Investigating - Reports and Analytics Service in AMER PROD is currently experiencing delay of around 6 hours. We are working on the data catch up. Will notify once complete.
Nov 21, 00:19 CST
Nov 21, 2025
Completed - The scheduled maintenance has been completed.
Nov 21, 21:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 18:00 CST
Scheduled - ONESOURCE Determination Enterprise Cloud in the AMER PROD environment is undergoing database maintenance. UI access will be temporarily unavailable. Tax calculation services will not be interrupted.
Nov 21, 15:49 CST
Completed - The scheduled maintenance has been completed.
Nov 21, 18:07 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 12:07 CST
Scheduled - ONESOURCE Statutory Reporting - Web [APAC] is undergoing scheduled maintenance
Nov 21, 12:06 CST
Resolved - This incident has been resolved.
Nov 21, 17:55 CST
Update - This issue is mitigated, and we are closely monitoring.
Nov 21, 11:30 CST
Update - Intermittent Issues: We are currently experiencing intermittent issues with logging in and also not being able to get to return screen feature with our Gosystem Tax RS service.
Nov 21, 10:34 CST
Update - This issue is mitigated, and we are closely monitoring.
Nov 21, 09:55 CST
Monitoring - This issue is mitigated, and we are closely monitoring.
Nov 21, 09:26 CST
Investigating - Intermittent Issues: We are currently experiencing intermittent issues with logging in and also not being able to get to return screen feature with our Gosystem Tax RS service.
Nov 21, 08:48 CST
Completed - The scheduled maintenance has been completed.
Nov 21, 12:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 04:00 CST
Scheduled - ONESOURCE Statutory Reporting - Web [APAC] will be undergoing scheduled maintenance during Nov 21, 2025 21:00 AEDT to Nov 22, 2025 05:00 AEDT.
Nov 20, 06:22 CST
Completed - The scheduled maintenance has been completed.
Nov 21, 07:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 22:00 CST
Scheduled - ONESOURCE Tax Information Reporting and API's will be unavailable from 10:00 P.M. (CT) on 27th June  2026 until 07:00 A.M. (CT) on 28th June 2026 for scheduled maintenance.
Nov 20, 05:31 CST
Completed - The scheduled maintenance has been completed.
Nov 21, 07:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 22:01 CST
Scheduled - ONESOURCE Tax Information Reporting and API's will be unavailable from 10:00 P.M. (CT) on 27th June 2026 until 07:00 A.M. (CT) on 28th June 2026 for scheduled maintenance.
Nov 20, 05:27 CST
Completed - The scheduled maintenance has been completed.
Nov 21, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 19:01 CST
Scheduled - ONESOURCE Tax Information Reporting Release 26.07 will be installed from 7:00 P.M. (CT) on 16th February 2027 until 06:00 A.M. (CT) on 17th February 2027. System availability and API's may be affected during release time.
Nov 20, 05:41 CST
Completed - The scheduled maintenance has been completed.
Nov 21, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 20:00 CST
Scheduled - ONESOURCE Income Tax Release 2025.005 will be installed from 8:00 PM (CT) on Thursday, November 20th, 2025 until 6:00 AM (CT) on Friday, November 21st, 2025. ONESOURCE Income Tax will be unavailable during this time
Nov 14, 14:14 CST
Completed - The scheduled maintenance has been completed.
Nov 21, 05:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 23:00 CST
Scheduled - ONESOURCE Tax Provision will be undergoing release and maintenance activities on November 20-21, 2025.
Nov 14, 16:21 CST
Completed - The scheduled maintenance has been completed.
Nov 21, 03:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 23:01 CST
Scheduled - ONESOURCE Workpapers will be unavailable from Nov 20, 2025, 11:00 P.M. (CT) until Nov 20, 2025 3:00 A.M. (CT) for scheduled maintenance.
Nov 18, 11:59 CST
Nov 20, 2025
Completed - The scheduled maintenance has been completed.
Nov 20, 21:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 15:00 CST
Scheduled - ONESOURCE Platform will be performing emergency maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Nov 20, 14:58 CST
Resolved - This incident has been resolved.
Nov 20, 20:12 CST
Update - Reports and Analytics Service in AMER PROD is currently experiencing delay of around 6 hours. We are working on the data catch up. Will notify once complete.
Nov 20, 20:07 CST
Investigating - Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours. We are working on the data catch up. Will notify once complete.
Nov 20, 13:10 CST
Completed - The scheduled maintenance has been completed.
Nov 20, 20:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 15:01 CST
Scheduled - ONESOURCE Data Query will be undergoing maintenance on Thursday, Nov 20th 3:00pm – 8:00pm CT.
Nov 20, 08:03 CST
Completed - The scheduled maintenance has been completed.
Nov 20, 19:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 15:00 CST
Scheduled - ONESOURCE Tax Provision will be undergoing release and maintenance activities on November 20, 2025.
Nov 14, 16:21 CST
Completed - The scheduled maintenance has been completed.
Nov 20, 17:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 15:01 CST
Scheduled - ONESOURCE Workpapers will be unavailable from Nov 20, 2025, 3:00 P.M. (CT) until Nov 20, 2025 5:00 P.M. (CT) for scheduled maintenance.
Nov 18, 11:59 CST
Completed - The scheduled maintenance has been completed.
Nov 20, 14:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 07:00 CST
Scheduled - The deployment of Reports and Analytics release version 2025.11 in the AMER PROD environment is scheduled for 07:00 AM to 2:00 PM CDT. Rest assured that your access to the user interface and tax calculation services will not be affected during this maintenance period.
Nov 19, 17:09 CST
Completed - The scheduled maintenance has been completed.
Nov 20, 13:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 07:01 CST
Scheduled - ONESOURCE Determination Anywhere – Version 2025.06 is being deployed in the PROD environment on November 20, 2025. Your access to the tax calculation services and the application will not be interrupted.
Nov 20, 00:22 CST
Completed - The scheduled maintenance has been completed.
Nov 20, 12:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 09:00 CST
Scheduled - ONESOURCE Workpapers will be unavailable from Nov 20, 2025, 9:00 A.M. (CT) until Nov 20, 2025 12:00 P.M. (CT) for scheduled maintenance.
Nov 18, 11:59 CST
Completed - The scheduled maintenance has been completed.
Nov 20, 11:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 05:01 CST
Scheduled - ONESOURCE Determination Enterprise Cloud– Version 2025.06 is being deployed in the PROD AMER environment on November 20, 2025. Your access to the tax calculation services and the application will not be interrupted.
Nov 20, 00:19 CST
Completed - The scheduled maintenance has been completed.
Nov 20, 10:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 03:01 CST
Scheduled - The deployment of Reports and Analytics release version 2025.11 in the EMEA PROD environment is scheduled for 03:00 AM to 10:00 AM CDT. Rest assured that your access to the user interface and tax calculation services will not be affected during this maintenance period.
Nov 19, 17:09 CST
Completed - The scheduled maintenance has been completed.
Nov 20, 07:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 03:00 CST
Scheduled - ONESOURCE Determination Enterprise Cloud– Version 2025.06 is being deployed in the PROD EMEA environment on November 20, 2025. Your access to the tax calculation services and the application will not be interrupted.
Nov 20, 00:16 CST
Completed - The scheduled maintenance has been completed.
Nov 20, 05:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 00:00 CST
Scheduled - ONESOURCE API Administration will undergo scheduled maintenance to enhance system performance, reliability, and UI features. Some services may be temporarily affected; please try again later if you encounter issues. We apologize for any inconvenience and appreciate your patience. For urgent assistance during this period, contact our support team. Thank you for your cooperation. For more on API Administration, see the Guide.
Nov 11, 09:28 CST
Nov 19, 2025
Completed - The scheduled maintenance has been completed.
Nov 19, 21:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 16:00 CST
Scheduled - ONESOURCE API Administration will undergo scheduled maintenance to enhance system performance, reliability, and UI features. Some services may be temporarily affected; please try again later if you encounter issues. We apologize for any inconvenience and appreciate your patience. For urgent assistance during this period, contact our support team. Thank you for your cooperation. For more on API Administration, see the Guide.
Nov 11, 09:27 CST
Completed - The scheduled maintenance has been completed.
Nov 19, 12:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 07:00 CST
Scheduled - ONESOURCE API Administration will undergo scheduled maintenance to enhance system performance, reliability, and UI features. Some services may be temporarily affected; please try again later if you encounter issues. We apologize for any inconvenience and appreciate your patience. For urgent assistance during this period, contact our support team. Thank you for your cooperation. For more on API Administration, see the Guide.
Nov 11, 09:26 CST
Completed - The scheduled maintenance has been completed.
Nov 19, 08:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 02:00 CST
Scheduled - Due to issues identified during our final pre-deployment checks and out of an abundance of caution, we decided to reschedule the planned APAC release. A previous message incorrectly indicated that the release had already been completed; please disregard that earlier notice. We apologize for any confusion this may have caused. The issue has been resolved, and the APAC deployment has now been rescheduled for November 19 at 2:00 a.m. CDT.
Nov 18, 15:04 CST
Completed - The scheduled maintenance has been completed.
Nov 19, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 01:00 CST
Scheduled - ONESOURCE API Administration will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
To explore the capabilities of API Administration, please refer to the Guide.

Nov 11, 09:25 CST
Completed - The scheduled maintenance has been completed.
Nov 19, 03:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 22:00 CST
Scheduled - ONESOURCE API Administration will undergo scheduled maintenance to enhance system performance, reliability, and UI features. Some services may be temporarily affected; please try again later if you encounter issues. We apologize for any inconvenience and appreciate your patience. For urgent assistance during this period, contact our support team. Thank you for your cooperation. For more on API Administration, see the Guide.
Nov 11, 09:23 CST
Completed - The scheduled maintenance has been completed.
Nov 19, 00:05 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 00:00 CST
Scheduled - ONESOURCE Determination Enterprise Cloud release 2025.06 delayed in PROD rolled back to 2025.05 version.
Nov 18, 23:42 CST
Nov 18, 2025
Completed - The scheduled maintenance has been completed.
Nov 18, 16:45 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 16:40 CST
Scheduled - Dear Customers,

We want to inform you about a recent change in PROD regarding the application versions for Determination Enterprise Cloud. There is no action required on your part at this time.
As previously communicated, version 2025.06 was released into PROD for Determination Enterprise applications AMER region earlier today, November 18th. However, due to observed performance degradation and increased latency in the Production environment after the deployment, we reverted from 2025.06 to the previous version, 2025.05. Please note that 2025.05 is currently the active version in Determination Enterprise Production.

We understand this may disrupt your workflow and sincerely apologize for any inconvenience this may cause. We realize that changes in production environments can be challenging, and we appreciate your patience as we work to improve your experience. Our team is working diligently to resolve the performance issues and ensure a smooth release.

Here are the key updates:

• The reversion from version 2025.06 to 2025.05 in PROD occurred today after the AMER region deployment.
• The enhancements and issues addressed in version 2025.06 are not yet available in PROD and remain applicable in UAT.
• Version 2025.06 will be released to PROD on November 20 for Determination Enterprise Cloud (AWS EMEA, AWS AMER, OCI AMER).
• For details on the enhancements and fixes in this release, please review the 2025.06 Determination Enterprise Release Notes.

We value your continued partnership and thank you for your understanding as we work to deliver the best possible experience.

Thank you for your continued partnership.

ONESOURCE Indirect Tax Product Management

Nov 18, 16:31 CST
Resolved - The issue has been mitigated for Tax Calculation service in AMER PROD at 03:32 PM EST. Please update the status page back to green.
Nov 18, 16:03 CST
Investigating - Intermittent Issues: We are currently experiencing intermittent issues with the Tax Calculations feature with our ONESOURCE Determination Enterprise Cloud service.
Nov 18, 10:03 CST
Completed - The scheduled maintenance has been completed.
Nov 18, 11:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 05:00 CST
Scheduled - ONESOURCE Determination Anywhere – Version 2025.06 is being deployed in the PROD environment on November 18, 2025. Your access to the tax calculation services and the application will not be interrupted.
Oct 26, 23:58 CDT
Completed - The scheduled maintenance has been completed.
Nov 18, 09:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 03:00 CST
Scheduled - ONESOURCE Determination Enterprise Cloud– Version 2025.06 is being deployed in the PROD AMER environment on November 18, 2025. Your access to the tax calculation services and the application will not be interrupted.
Oct 26, 23:24 CDT
Nov 17, 2025
Resolved - This incident has been resolved.
Nov 17, 20:22 CST
Investigating - Reports and Analytics Service in AMER UAT is currently experiencing delay of 5 hours. We are working on the data catch up, will notify once complete.
Nov 17, 16:04 CST
Completed - The scheduled maintenance has been completed.
Nov 17, 12:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 08:00 CST
Scheduled - ONESOURCE Determination – Enterprise Cloud Version 2025.06 patch is being deployed in the PROD environment in the EMEA region on November 17, 2025, at 8:00 AM CST. Your access to the tax calculation services and the application will not be interrupted.
Nov 14, 13:13 CST
Resolved - This incident has been resolved.
Nov 17, 10:39 CST
Investigating - Reports and Analytics Service in AMER PROD is currently experiencing delay of around 8 hours. We are working on the data catch up, will notify once complete.
Nov 17, 10:09 CST
Completed - The scheduled maintenance has been completed.
Nov 17, 10:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 03:00 CST
Scheduled - The deployment of Reports and Analytics release version 2025.11 in the AMER UAT environment is scheduled for 3:00 AM to 10:00 AM CDT. Reports and Analytics User interface will be unavailable until the maintenance is completed. Indirect Tax calculation remains unaffected.
Nov 13, 15:53 CST
Completed - The scheduled maintenance has been completed.
Nov 17, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 00:00 CST
Scheduled - ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Nov 14, 12:04 CST
Nov 16, 2025
Resolved - This incident has been resolved.
Nov 16, 22:42 CST
Investigating - Reports and Analytics Service in AMER UAT is currently experiencing delay of around 15 hours. We are working on the data catch up, will notify once complete
Nov 16, 22:42 CST
Completed - The scheduled maintenance has been completed.
Nov 16, 17:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 00:00 CST
Scheduled - Thomson Reuters will be performing scheduled maintenance on Sunday, November 16th, 2025 beginning at 1 AM Eastern time and will conclude by Sunday, November 16th, 2025 at 6 PM Eastern time.

The maintenance will include updates and patches to implementation and production environments. During this maintenance there will be intermittent downtime, and you will not be able to access implementation and production instances.

If you have any questions or concerns, please contact Customer Support.

Oct 30, 07:56 CDT
Nov 15, 2025

No incidents reported.

Nov 14, 2025
Completed - The scheduled maintenance has been completed.
Nov 14, 10:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 03:00 CST
Scheduled - The deployment of Reports and Analytics release version 2025.11 in the EMEA UAT environment is scheduled for 03:00 AM to 10:00 AM CDT. Reports and Analytics User interface will be unavailable until the maintenance is completed. Indirect Tax calculation remains unaffected.
Nov 13, 15:53 CST
Completed - The scheduled maintenance has been completed.
Nov 14, 06:00 CST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 14, 00:58 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 00:00 CST
Scheduled - ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Oct 31, 10:29 CDT
Nov 13, 2025
Completed - The scheduled maintenance has been completed.
Nov 13, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 20:00 CST
Scheduled - Access to all ONESOURCE Trust Tax applications will be suspended beginning at 8:00 P.M. (CT) on Wednesday, November 12, 2025. The 25.05 release of ONESOURCE Trust Tax will be available no later than 12:00 A.M. (CT) on Thursday, November 13.
Nov 12, 05:56 CST
Nov 12, 2025
Nov 11, 2025
Resolved - This incident has been resolved.
Nov 11, 20:44 CST
Investigating - Reports and Analytics Service in AMER PROD is currently experiencing delay of around 6 hours. We are working on the data catch up. Will notify once complete.
Nov 11, 16:53 CST
Resolved - This incident has been resolved.
Nov 11, 16:22 CST
Investigating - Processing Delayed: We are currently experiencing delays in processing, Reports and Analytics Service in AMER UAT is currently experiencing delay of around 6 hours. We are working on the data catch up. Will notify once complete.
Nov 11, 04:12 CST
Completed - The scheduled maintenance has been completed.
Nov 11, 13:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 09:00 CST
Scheduled - ONESOURCE Determination Enterprise Cloud– Version 2025.06 is being deployed in the PROD EMEA environment on November 11, 2025. Your access to the tax calculation services and the application will not be interrupted.
Oct 26, 23:20 CDT
Completed - The scheduled maintenance has been completed.
Nov 11, 12:30 CST
Scheduled - ONESOURCE Oracle Fusion Rate to Regime Content release Content for LATAM region for NOVEMBER 2025 has been released. It is available in both Integration UI and customer portal for download.
Nov 10, 10:19 CST
Nov 10, 2025
Completed - The scheduled maintenance has been completed.
Nov 10, 22:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 21:00 CST
Scheduled - Thomson Reuters has been notified of hardware degradation in the AWS environment that is affecting some customers. To prevent an unplanned outage, we're proactively failing over and migrating affected services ahead of the provider's planned decommission date.

This emergency maintenance will take place tonight, Monday, November 10, 2025, from 10:00 pm Eastern to 11:30 pm Eastern. During this window, customers will not be able to access their GTM instance.

Customers that will be affected by this emergency maintenance have received a system message within their GTM instance.

We appreciate your understanding as we take this preventative step to ensure reliability.

Nov 10, 12:45 CST
Nov 9, 2025

No incidents reported.