Delay in Data for reports and analytics service in AMER PROD
Update - Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours. We are working on the data catch up, will notify once complete.
Apr 25, 2025 - 21:15 CDT
Identified - Reports and Analytics Service in AMER PROD is currently experiencing delay of around 6 hours. We are working on the data catch up, will notify once complete.
Apr 25, 2025 - 14:34 CDT
Platform Operational
AMERS (onesourcetax.com) Operational
AMERS (onesourcelogin.com) Operational
AMERS Administration Operational
AMERS API Administration Operational
AMERS UAT (uat.onesourcetax.com) Operational
AMERS UAT (uat.onesourcelogin.com) Operational
APAC (apac1.onesourcetax.com) Operational
APAC (onesourcelogin.com.au) Operational
APAC Administration Operational
APAC API Administration Operational
EMEA (emea1.onesourcetax.com) Operational
EMEA (onesourcelogin.eu) Operational
EMEA Administration Operational
EMEA API Administration Operational
UAT API Administration Operational
WorkFlow Tools Operational
AMERS Calendar Operational
AMERS Calendar Classic Operational
AMERS FileRoom Operational
AMERS WorkFlow Manager Operational
APAC Calendar Operational
APAC Calendar Classic Operational
APAC FileRoom Operational
APAC WorkFlow Manager Operational
EMEA Calendar Operational
EMEA Calendar Classic Operational
EMEA FileRoom Operational
EMEA WorkFlow Manager Operational
Data Tools Operational
AMERS Audit Manager Operational
AMERS DataFlow Operational
AMERS Data Hub Operational
AMERS General Ledger Manager Operational
AMERS R&D Tax Credit Manager Operational
AMERS SAP Trial Balance Integration Operational
AMERS Workpapers Operational
APAC Audit Manager Operational
APAC DataFlow Operational
APAC Data Hub Operational
APAC General Ledger Manager Operational
APAC R&D Tax Credit Manager Operational
APAC SAP Trial Balance Integration Operational
APAC Workpapers Operational
EMEA Audit Manager Operational
EMEA DataFlow Operational
EMEA Data Hub Operational
EMEA General Ledger Manager Operational
EMEA SAP Trial Balance Integration Operational
EMEA R&D Tax Credit Manager Operational
EMEA Workpapers Operational
Direct Tax Operational
AMERS (web) BEPS Action Manager Operational
AMERS DAC6 Reporter Operational
AMERS Data Query Operational
AMERS GoSystem Tax RS Operational
AMERS GoSystem Tax RS API Operational
AMERS Income Tax Operational
AMERS Income Tax API Operational
AMERS State Apportionment Operational
AMERS (legacy) Statutory Reporting Operational
AMERS (web) Statutory Reporting Operational
AMERS (New) Tax Provision Operational
AMERS Tax Provision Operational
AMERS Uncertain Tax Positions Operational
APAC (legacy) Corporate Tax Operational
APAC (web) Corporate Tax Operational
APAC (web) E-filing Manager (Corporate Tax) Operational
APAC (legacy) Fringe Benefits Tax Operational
APAC (web) Fringe Benefits Tax Operational
APAC (legacy) Statutory Reporting Operational
APAC (web) Statutory Reporting Operational
APAC Tax Provision Operational
APAC Trusts (AU) Operational
APAC Uncertain Tax Positions Operational
EMEA (web) BEPS Action Manager Operational
EMEA (legacy) Corporate Tax Operational
EMEA (web) Corporate Tax Operational
EMEA (web) E-filing Manager (Corporate Tax) Operational
EMEA DAC6 Reporter Operational
EMEA (legacy) Statutory Reporting Operational
EMEA (web) Statutory Reporting Operational
EMEA Tax Provision Operational
EMEA Uncertain Tax Positions Operational
Global Trade Operational
Global Trade Content Operational
Global Trade - LATAM Operational
Global Trade - pwd by Integration Point Operational
Govt Connectivity BE - PLDA Operational
Govt Connectivity DE - ATLAS Operational
Govt Connectivity FR - DELTA Operational
Govt Connectivity MX - SAAI/COVE Operational
Govt Connectivity NL - AGS Operational
Govt Connectivity UK - CHIEF/CDS Operational
Govt Connectivity US - ABI/AES Operational
GTM Platform Operational
Implementation Environment Operational
ONESOURCE Classifier Operational
Transports AS2 Operational
Transports Client Interchange Web Service Operational
Transports FTP Operational
Indirect Tax Degraded Performance
ONESOURCE Determination Enterprise Cloud (AWS AMER) ? Operational
ONESOURCE Determination Enterprise Cloud (AWS EMEA) ? Operational
ONESOURCE Determination Enterprise Cloud (OCI AMER) ? Operational
ONESOURCE Determination Anywhere (AWS AMER) ? Operational
ONESOURCE Determination Anywhere (OCI AMER) ? Operational
Configuration API (AWS AMER) Operational
Configuration API (AWS EMEA) Operational
Configuration API (OCI AMER) Operational
ONESOURCE Determination Original Cloud (AMER) ? Operational
ONESOURCE Determination Original Dedicated Cloud (AMER) ? Operational
ONESOURCE Determination Original Dedicated Cloud (EMEA) ? Operational
Certificate Manager Original Cloud ? Operational
Certificate Manager Enterprise Cloud ? Operational
Reports and Analytics Enterprise Cloud ? Degraded Performance
Reporting - Original Cloud ? Operational
US Tax Content ? Operational
Canada Tax Content ? Operational
International Tax Content ? Operational
Content Extract ? Operational
Fast Sales Tax ? Operational
ONESOURCE Property Tax ? Operational
ONESOURCE Sales and Use Tax Compliance (AMER) ? Operational
ONESOURCE Indirect Compliance (APAC) ? Operational
APAC (web) E-filing Manager (Indirect Compliance) Operational
ONESOURCE Indirect Compliance (EMEA) ? Operational
EMEA (web) E-filing Manager (Indirect Compliance) Operational
ONESOURCE Indirect Compliance (UAT) ? Operational
ONESOURCE E-Invoicing (PROD) ? Operational
ONESOURCE E-Invoicing (UAT) ? Operational
ONESOURCE Determination - On Premise ? Operational
ONESOURCE Determination (APAC) ? Operational
IDT Integrations ? Operational
Address Validation Service Operational
BigCommerce Operational
Coupa Operational
Data File Integrator - Enterprise Cloud Operational
Data File Integrator - Original Cloud Operational
Microsoft Dynamics 365 - Commerce Cloud Operational
Microsoft Dynamics 365FOE Operational
Microsoft Dynamics AX 2012 Operational
Microsoft Dynamics GP Operational
NetSuite Legacy/Direct Operational
NetSuite SuiteTax Operational
Oracle EBS R12 Operational
Oracle Fusion Tax Cloud - 1.x Operational
Oracle Fusion Tax Cloud - 2.x Operational
Salesforce Subscription Management Operational
SAP 5.2B Basic (RFC) Operational
SAP Ariba - Cloud Operational
SAP Ariba - OnPremise Operational
SAP Ariba - Original cloud Operational
SAP Business One Operational
SAP C4/HANA Commerce Cloud Operational
SAP Global Next Operational
SAP Global Tax Service Operational
SAP US Tax S4/HANA Cloud Operational
Trust & Info Rptg Operational
AMERS NRA - FNIS & Users Website Operational
AMERS Tax Information Reporting Operational
AMERS Trust Tax Operational
AMERS Trust Tax Insight Operational
Legal Solutions Operational
AMERS LEGAL ONE Operational
Legal Tracker - US Operational
Legal Tracker - AUS Operational
Legal Tracker - UK Operational
Legal Tracker - GER Operational
Legal Tracker - CAN Operational
Risk Solutions Operational
AMERS Compliance Learning Operational
AMERS Oden Online (State Rules and Regulations) Operational
AMERS Oden Policy Terminator Operational
AMERS Oden Track (web) Operational
AMERS Regulatory Intelligence Operational
ANZ Compliance Learning Operational
APAC Compliance Learning Operational
APAC Regulatory Intelligence Operational
EMEA Compliance Learning Operational
EMEA Regulatory Intelligence Operational
Tax Brazil Operational
Checkpoint Corporate Operational
ONESOURCE DFe Operational
ONESOURCE Tax Analyser Operational
Tax One for SAP® solutions Operational
Tax Brazil - Tax One Operational
Tax One - Application [AMERS] Operational
Tax One - Application [UAT AMERS] Operational
Sending and Receiving Files [AMERS] Operational
Sending and Receiving Files [UAT AMERS] Operational
File/Email Processing [AMERS] Operational
File/Email Processing [UAT AMERS] Operational
ECF/REINF (messaging/integration) [AMERS] Operational
ECF/REINF (messaging/integration) [UAT AMERS] Operational
Tax Automation [AMERS] Operational
Tax Automation [UAT AMERS] Operational
OBI [AMERS] Operational
OBI [UAT AMERS] Operational
Tax One - Application [EMEA] Operational
Tax One - Application [UAT EMEA] Operational
Sending and Receiving Files [EMEA] Operational
Sending and Receiving Files [UAT EMEA] Operational
File/Email Processing [EMEA] Operational
File/Email Processing [UAT EMEA] Operational
ECF/REINF (messaging/integration) [EMEA] Operational
ECF/REINF (messaging/integration) [UAT EMEA] Operational
Tax Automation [EMEA] Operational
Tax Automation [UAT EMEA] Operational
OBI [EMEA] Operational
OBI [UAT EMEA] Operational
Customer Support Operational
Case Management Dashboard Operational
Platform Operational
Workflow Tools Operational
Data Tools Operational
Direct Tax Operational
Global Trade Operational
Indirect Tax Operational
Trust & Info Rptg Operational
Legal Solutions Operational
Risk Solutions Operational
Tax Brazil Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ONESOURCE Oracle fusion Rate to Regime Content release for AEM March 2025 Mar 6, 2025 12:30 - Mar 7, 2025 12:30 CST

ONESOURCE Oracle fusion Rate to Regime Content release Content for AEM region for March 2025 has been released. It is available in both Integration UI and customer portal for download.
Posted on Mar 05, 2025 - 18:47 CST

ONESOURCE Oracle fusion Rate to Regime Content release for EMEA March 2025 Mar 12, 2025 12:30 - Mar 13, 2025 12:30 CDT

ONESOURCE Oracle fusion Rate to Regime Content release Content for EMEA region for March 2025 has been released. It is available in both Integration UI and customer portal for download.
Posted on Mar 11, 2025 - 20:08 CDT

ONESOURCE Indirect Tax Determination – Content Update to Harmonized Product Groups Mar 25, 2025 20:30-20:31 CDT

Dear Customers,

We want to inform you about an upcoming change to the ONESOURCE Determination Tax Content, specifically changes to the Harmonized Product Group.

In an upcoming update, we will add the 2022 edition of the Harmonized System Nomenclature from the World Customs Organization (WCO) to the Harmonized Product Group. These new product categories will be listed under Goods, with a start date of October 1, 2025, and will include updated rates and rules.

As a result, existing product categories in the 2007 section of the Harmonized Product Group will be assigned End Dates and will no longer be supported after September 30, 2025.

Users relying on commodity codes will experience minimal impact, whereas those utilizing product mappings will need to update their mappings or switch to using commodity codes.

We apologize for any inconvenience this may cause and appreciate your understanding.

Thank you,

ONESOURCE Indirect Tax Product Management
Posted on Mar 25, 2025 - 20:28 CDT

ONESOURCE Tax Information Reporting System Maintenance 26th April 2025 (AMERS) Apr 26, 2025 22:00 - Apr 27, 2025 06:00 CDT

ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 26th April 2025 until 06:00 A.M. (CT) on 27th April 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 08:56 CDT

ONESOURCE API Administration Backend Services and UI April release in UAT. Apr 28, 2025 22:00 - Apr 29, 2025 02:00 CDT

Update - ONESOURCE API Administration will undergo scheduled maintenance to enhance system performance, reliability, and UI features. Some services may be temporarily affected; please try again later if you encounter issues.

Please note that effective April 28th in UAT, we will be ending support for Internet Explorer and Internet Explorer mode on Edge. This is part of our ongoing efforts to provide you with a faster, more secure, and enhanced user experience by utilizing modern web technologies.

We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation. For more on API Administration, see the Guide
Apr 07, 2025 - 07:39 CDT
Scheduled - ONESOURCE API Administration will undergo scheduled maintenance to enhance system performance, reliability, and UI features. Some services may be temporarily affected; please try again later if you encounter issues.

Please note that effective April 28th in UAT, we will be ending support for Internet Explorer and Internet Explorer mode on Edge. This is part of our ongoing efforts to provide you with a faster, more secure, and enhanced user experience by utilizing modern web technologies.

We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation. For more on API Administration, see the Guide
Apr 07, 2025 - 07:06 CDT

New ONESOURCE Tax Provision Apr 28, 2025 23:00 - Apr 29, 2025 02:00 CDT

ONESOURCE users may experience downtime in New OTP due to monthly maintenance activities.
Posted on Apr 21, 2025 - 14:54 CDT

ONESOURCE API Administration Backend Services April release in all Production regions Apr 29, 2025 01:00-06:00 CDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 02, 2025 - 22:58 CDT
Scheduled - ONESOURCE API Administration will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
To explore the capabilities of API Administration, please refer to the Guide.
Apr 02, 2025 - 14:39 CDT

ONESOURCE API Administration April release – APAC Apr 29, 2025 07:00-12:00 CDT

Update - ONESOURCE API Administration will undergo scheduled maintenance to enhance system performance, reliability, and UI features. Some services may be temporarily affected; please try again later if you encounter issues.

Please note that effective April 29th in APAC, we will be ending support for Internet Explorer and Internet Explorer mode on Edge. This is part of our ongoing efforts to provide you with a faster, more secure, and enhanced user experience by utilizing modern web technologies.

We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation. For more on API Administration, see the Guide.
Apr 07, 2025 - 07:55 CDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 02, 2025 - 22:59 CDT
Scheduled - ONESOURCE API Administration will undergo scheduled maintenance to enhance system performance, reliability, and UI features. Some services may be temporarily affected; please try again later if you encounter issues. We apologize for any inconvenience and appreciate your patience. For urgent assistance during this period, contact our support team. Thank you for your cooperation. For more on API Administration, see the Guide.
Apr 02, 2025 - 14:39 CDT

ONESOURCE API Administration April release – EMEA Apr 29, 2025 16:00-21:00 CDT

Update - ONESOURCE API Administration will undergo scheduled maintenance to enhance system performance, reliability, and UI features. Some services may be temporarily affected; please try again later if you encounter issues.

Please note that effective April 29th in EMEA, we will be ending support for Internet Explorer and Internet Explorer mode on Edge. This is part of our ongoing efforts to provide you with a faster, more secure, and enhanced user experience by utilizing modern web technologies.

We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation. For more on API Administration, see the Guide.
Apr 07, 2025 - 08:03 CDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 02, 2025 - 23:01 CDT
Scheduled - ONESOURCE API Administration will undergo scheduled maintenance to enhance system performance, reliability, and UI features. Some services may be temporarily affected; please try again later if you encounter issues. We apologize for any inconvenience and appreciate your patience. For urgent assistance during this period, contact our support team. Thank you for your cooperation. For more on API Administration, see the Guide.
Apr 02, 2025 - 14:39 CDT

ONESOURCE API Administration April release – AMER Apr 30, 2025 00:00-05:00 CDT

Update - ONESOURCE API Administration will undergo scheduled maintenance to enhance system performance, reliability, and UI features. Some services may be temporarily affected; please try again later if you encounter issues.

Please note that effective April 30th in AMER, we will be ending support for Internet Explorer and Internet Explorer mode on Edge. This is part of our ongoing efforts to provide you with a faster, more secure, and enhanced user experience by utilizing modern web technologies.

We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation. For more on API Administration, see the
Guide
Apr 07, 2025 - 08:05 CDT
Scheduled - ONESOURCE API Administration will undergo scheduled maintenance to enhance system performance, reliability, and UI features. Some services may be temporarily affected; please try again later if you encounter issues. We apologize for any inconvenience and appreciate your patience. For urgent assistance during this period, contact our support team. Thank you for your cooperation. For more on API Administration, see the
Guide
Apr 02, 2025 - 23:03 CDT

ONESOURCE Indirect Compliance Maintenance Event (R2025.05) planned on Thursday 1st May 2025 May 1, 2025 21:30 - May 2, 2025 01:30 CDT

Database maintenance event in progress to deploy R2025.05

There will be limited service during this deployment.
Posted on Apr 22, 2025 - 00:24 CDT

ONESOURCE Indirect Compliance Maintenance Event (R2025.05) planned on Friday 2nd May 2025 May 2, 2025 09:00-13:00 CDT

Database maintenance event in progress to deploy R2025.05

There will be limited service during this deployment.
Posted on Apr 22, 2025 - 00:28 CDT

ONESOURCE Determination Original Cloud: Reporting UAT Database Maintenance on May 2, 2025 May 2, 2025 21:00 - May 3, 2025 02:10 CDT

Original Cloud Reporting is undergoing maintenance between 9 PM to 2:10 AM CDT. During this maintenance window, you will not be able to access the Reporting application in the UAT Environment. This is limited to the EMEA region only. However, you can continue to access the Tax Calculation services and other Determination functions.
Posted on Apr 07, 2025 - 10:20 CDT

ONESOURCE GTM - US/Germany Data Center Test/Implementation and PRODUCTION Maintenance May 4, 2025 00:00-17:00 CDT

Thomson Reuters will be performing a scheduled maintenance on Sunday, May 4th 2025, beginning at 1:00 am Eastern with a duration of 17 hours. This maintenance will include Windows Updates and apply any other required patches to the TEST/IMPLEMENTATION and PRODUCTION environments and will be performing migrations and activities related to improvement projects. During this maintenance period there will intermittent downtimes, and you will not be able to access your Test/Implementation or Production instances.
Posted on Apr 22, 2025 - 10:26 CDT

ONESOURCE GTM – AWS Maintenance May 4, 2025 00:00-17:00 CDT

Thomson Reuters will be performing a scheduled maintenance on Sunday, May 4th 2025, beginning at 1:00 am Eastern that will affect clients in the AWS US and EU environments.

Beginning at 1:00 am Eastern and lasting for 17 hours, a Windows Updates and apply all other required patches to our on-premise environments. Due to the connections between on-premise and AWS environments, the following components will be affected in the AWS environment during this on-premise maintenance window – Government Connectivity, ABI Gateway, Global Trade Content, ISF, DPS, and AS2 Transports. Clients using these features can expect multiple down times during the maintenance window.

Beginning at 8:00 am Eastern, clients in PROD / IMPLEMENTATION in the AWS US region will experience up to 2 hours of downtime while database maintenance is performed. This maintenance window will last until 5:00 pm Eastern.
Posted on Apr 22, 2025 - 10:27 CDT

UAT - ONESOURCE Platform Security Maintenance Application server patching for May 2025. May 6, 2025 00:00-04:00 CDT

ONESOURCE Platform will be undergoing maintenance in UAT on Tuesday, May 06, 00:00 AM - 4:00 AM CST.
Users may experience degraded performance from 00:00 AM CST to 00:30 AM CST and 02:00 AM to 02:30 AM CST only.
In case of any issues, we recommend the users to please retry.
We appreciate your patience and understanding. If you have any urgent inquiries or require assistance during this maintenance period, please contact our support team. Thank you for your cooperation.
Posted on Apr 11, 2025 - 16:15 CDT

APAC - ONESOURCE Platform Security Maintenance Application server patching for May 2025. May 7, 2025 07:00-11:00 CDT

ONESOURCE Platform will be undergoing maintenance in APAC on Wednesday, May 07, 07:00 AM - 11:00 AM CST.
Users may experience degraded performance from 07:00 AM CST to 07:30 AM CST and from 9:00 AM to 09:30 AM CST only.
In case of any issues, we recommend the users to please retry.
We appreciate your patience and understanding. If you have any urgent inquiries or require assistance during this maintenance period, please contact our support team. Thank you for your cooperation.
Posted on Apr 11, 2025 - 16:15 CDT

EMEA - ONESOURCE Platform Security Maintenance Application server patching for May 2025. May 7, 2025 18:00-22:00 CDT

ONESOURCE Platform will be undergoing maintenance in EMEA on Wednesday, May 07, 06:00 PM - 10:00 PM CST
Users may experience degraded performance from 06:00 PM CST to 06:30 PM CST and from 08:00 PM CST to 08:30 PM CST only.
In case of any issues, we recommend the users to please retry.
We appreciate your patience and understanding. If you have any urgent inquiries or require assistance during this maintenance period, please contact our support team. Thank you for your cooperation.
Posted on Apr 11, 2025 - 16:15 CDT

UAT - ONESOURCE Platform Security Maintenance Database server patching for May 2025. May 10, 2025 02:30-07:30 CDT

ONESOURCE Platform will be undergoing maintenance in UAT on Saturday May 10, 02:30 AM - 07:30 AM CST.
ONESOURCE Platform will be unavailable from Saturday May 10, 4:00 AM CST to 4:15 AM CST.
We appreciate your patience and understanding. If you have any urgent inquiries or require assistance during this maintenance period, please contact our support team. Thank you for your cooperation.
Posted on Apr 11, 2025 - 16:15 CDT

APAC - ONESOURCE Platform Security Maintenance Database server patching for May 2025. May 10, 2025 08:00-14:00 CDT

ONESOURCE Platform will be undergoing maintenance in APAC on Saturday May 10, 08:00 AM - 02:00 PM CST.
ONESOURCE Platform will be unavailable from Saturday May 10, 10:00 AM CST to 10:15 AM CST.
We appreciate your patience and understanding. If you have any urgent inquiries or require assistance during this maintenance period, please contact our support team. Thank you for your cooperation.
Posted on Apr 11, 2025 - 16:15 CDT

EMEA - ONESOURCE Platform Security Maintenance Database server patching for May 2025. May 10, 2025 20:00 - May 11, 2025 02:00 CDT

ONESOURCE Platform will be undergoing maintenance in EMEA on Saturday May 10, 08:00 PM – Sunday May 11, 02:00 AM CST.
ONESOURCE Platform will be unavailable from Saturday May 10, 10:00 PM CST to 10:15 PM CST.
We appreciate your patience and understanding. If you have any urgent inquiries or require assistance during this maintenance period, please contact our support team. Thank you for your cooperation.
Posted on Apr 11, 2025 - 16:15 CDT

AMER - ONESOURCE Platform Security Maintenance Database server patching for May 2025. May 11, 2025 01:30-07:30 CDT

ONESOURCE Platform will be undergoing maintenance in AMER on Sunday May 11, 01:30 AM - 07:30 AM CST.
ONESOURCE Platform will be unavailable from Sunday May 11, 4:00 AM CST to 4:20 AM CST.
We appreciate your patience and understanding. If you have any urgent inquiries or require assistance during this maintenance period, please contact our support team. Thank you for your cooperation.
Posted on Apr 11, 2025 - 16:16 CDT

AMER - ONESOURCE Platform Security Maintenance Application server patching for May 2025. May 12, 2025 00:00-04:00 CDT

ONESOURCE Platform will be undergoing maintenance in AMER on Monday May 12, 00:00 AM - 4:00 AM CST.
Users may experience degraded performance from 00:00 AM CST to 00:30 AM CST and 02:00 AM CST to 02:30 AM CST only.
In case of any issues, we recommend the users to please retry.
We appreciate your patience and understanding. If you have any urgent inquiries or require assistance during this maintenance period, please contact our support team. Thank you for your cooperation.
Posted on Apr 11, 2025 - 16:15 CDT

Scheduled System Maintenance May 24, 2025 11:00-19:00 CDT

Tracker will be undergoing maintenance and unavailable on Saturday 05/24/2025 , from 9:00 AM PST to 5:00 PM PST.
Posted on Jan 23, 2025 - 11:57 CST

ONESOURCE Tax Information Reporting System Maintenance 24th May 2025 (AMERS) May 24, 2025 22:00 - May 25, 2025 06:00 CDT

ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 24th May 2025 until 06:00 A.M. (CT) on 25th May 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 08:56 CDT

ONESOURCE Tax Information Release OTIR Release 25.02 17th June 2025 (AMERS) Jun 17, 2025 19:00 - Jun 18, 2025 06:00 CDT

ONESOURCE Tax Information Reporting Release 25.02 will be installed from 7:00 P.M. (CT) on 17th June 2025 until 06:00 A.M. (CT) on 18th June 2025. System availability and API's may be affected during release time.
Posted on Aug 20, 2024 - 09:28 CDT

Scheduled System Maintenance Jun 21, 2025 11:00-19:00 CDT

Tracker will be undergoing maintenance and unavailable on Saturday 06/21/2025 , from 9:00 AM PST to 5:00 PM PST.
Posted on Jan 23, 2025 - 11:57 CST

ONESOURCE Tax Information Reporting System Maintenance 21st June 2025 (AMERS) Jun 21, 2025 22:00 - Jun 22, 2025 06:00 CDT

ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 21st June 2025 until 06:00 A.M. (CT) on 22nd June 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 08:57 CDT

Scheduled System Maintenance Jul 26, 2025 11:00-19:00 CDT

Tracker will be undergoing maintenance and unavailable on Saturday 07/26/2025 , from 9:00 AM PST to 5:00 PM PST.
Posted on Jan 23, 2025 - 11:57 CST

ONESOURCE Tax Information Reporting System Maintenance 26th July 2025 (AMERS) Jul 26, 2025 22:00 - Jul 27, 2025 06:00 CDT

ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 26th July until 06:00 A.M. (CT) on 27th July 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 08:58 CDT

ONESOURCE Tax Information Release OTIR Release 25.03 12th August 2025 (AMERS) Aug 12, 2025 19:00 - Aug 13, 2025 06:00 CDT

ONESOURCE Tax Information Reporting Release 25.03 will be installed from 7:00 P.M. (CT) on 12th August 2025 until 06:00 A.M. (CT) on 13th August 2025. System availability and API's may be affected during release time.
Posted on Aug 20, 2024 - 09:29 CDT

Scheduled System Maintenance Aug 23, 2025 11:00-19:00 CDT

Tracker will be undergoing maintenance and unavailable on Saturday 08/23/2025 , from 9:00 AM PST to 5:00 PM PST.
Posted on Jan 23, 2025 - 11:57 CST

ONESOURCE Tax Information Reporting System Maintenance 23rd August 2025 (AMERS) Aug 23, 2025 22:00 - Aug 24, 2025 06:00 CDT

ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 23rd August 2025 until 06:00 A.M. (CT) on 24th August 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 09:14 CDT

Scheduled System Maintenance Sep 20, 2025 11:00-19:00 CDT

Tracker will be undergoing maintenance and unavailable on Saturday 09/20/2025 , from 9:00 AM PST to 5:00 PM PST.
Posted on Jan 23, 2025 - 12:06 CST

ONESOURCE Tax Information Release OTIR Release 25.04 21st October 2025 (AMERS) Oct 21, 2025 19:00 - Oct 22, 2025 06:00 CDT

ONESOURCE Tax Information Reporting Release 25.04 will be installed from 7:00 P.M. (CT) on 21st October 2025 until 06:00 A.M. (CT) on 22nd October 2025. System availability and API's may be affected during release time.
Posted on Aug 20, 2024 - 09:30 CDT

Scheduled System Maintenance Oct 25, 2025 11:00-19:00 CDT

Tracker will be undergoing maintenance and unavailable on Saturday 10/25/2025 , from 9:00 AM PST to 5:00 PM PST.
Posted on Jan 23, 2025 - 12:06 CST

ONESOURCE Tax Information Reporting System Maintenance 25th October 2025 (AMERS) Oct 25, 2025 22:00 - Oct 26, 2025 06:00 CDT

ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 25th October 2025 until 06:00 A.M. (CT) on 26th October 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 09:16 CDT

Scheduled System Maintenance Nov 22, 2025 11:00-19:00 CST

Tracker will be undergoing maintenance and unavailable on Saturday 11/22/2025 , from 9:00 AM PST to 5:00 PM PST.
Posted on Jan 23, 2025 - 12:06 CST

ONESOURCE Tax Information Reporting System Maintenance 22nd November 2025 (AMERS) Nov 22, 2025 22:00 - Nov 23, 2025 06:00 CST

ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 22nd November 2025 until 06:00 A.M. (CT) on 23rd November 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 09:17 CDT

ONESOURCE Tax Information Release OTIR Release 25.05 2nd December 2025 (AMERS) Dec 2, 2025 19:00 - Dec 3, 2025 06:00 CST

ONESOURCE Tax Information Reporting Release 25.05 will be installed from 7:00 P.M. (CT) on 2nd December 2025 until 06:00 A.M. (CT) on 3d December 2025. System availability may be affected during release time.
Posted on Aug 20, 2024 - 10:05 CDT

Scheduled System Maintenance Dec 20, 2025 11:00-19:00 CST

Tracker will be undergoing maintenance and unavailable on Saturday 12/20/2025 , from 9:00 AM PST to 5:00 PM PST.
Posted on Jan 23, 2025 - 12:06 CST

ONESOURCE Tax Information Reporting System Maintenance 27th December 2025 (AMERS) Dec 27, 2025 22:00 - Dec 28, 2025 06:00 CST

ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 27th December until 06:00 A.M. (CT) on 28th December for scheduled maintenance.
Posted on Aug 20, 2024 - 09:39 CDT

ONESOURCE Tax Information Reporting System Maintenance 27th December 2025 (AMERS) Dec 27, 2025 22:00 - Dec 28, 2025 06:00 CST

ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 27th December 2025 until 06:00 A.M. (CT) on 28th December 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 09:57 CDT

ONESOURCE Tax Information Release OTIR Release 25.06 30th December 2025 (AMERS) Dec 30, 2025 19:00 - Dec 31, 2025 06:00 CST

ONESOURCE Tax Information Reporting Release 25.06 will be installed from 7:00 P.M. (CT) on 30th December 2025 until 06:00 A.M. (CT) on 31st December 2025. System availability and API's may be affected during release time.
Posted on Aug 20, 2024 - 10:07 CDT

ONESOURCE Tax Information Release OTIR Release 25.07 17th February 2026 (AMERS) Feb 17, 2026 19:00 - Feb 18, 2026 06:00 CST

ONESOURCE Tax Information Reporting Release 25.07 will be installed from 7:00 P.M. (CT) on 17th February until 06:00 A.M. (CT) on 18th February. System availability and API's may be affected during release time.
Posted on Jan 21, 2025 - 04:31 CST
Apr 25, 2025
ONESOURCE Income Tax Workpapers
Completed - The scheduled maintenance has been completed.
Apr 25, 04:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 00:00 CDT
Scheduled - ONESOURCE Income Tax Workpapers will be undergoing maintenance on Friday, April 25th between 12:00AM – 4:30 AM CST.
Apr 24, 09:41 CDT
ONESOURCE Income Tax
Completed - The scheduled maintenance has been completed.
Apr 25, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 00:00 CDT
Scheduled - ONESOURCE Income Tax will be undergoing maintenance on Friday, April 25th between 12:00am – 1:30am CT
Apr 4, 15:40 CDT
Apr 24, 2025
ONESOURCE Data Query
Completed - The scheduled maintenance has been completed.
Apr 24, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 16:00 CDT
Scheduled - ONESOURCE Data Query will be undergoing maintenance on Thursday, April 24th between 4:00pm-8:00pm CT, users may see a brief degradation in the application while we are performing the maintenance.
Apr 24, 10:51 CDT
ONESOURCE Tax Provision [EMEA]
Completed - The scheduled maintenance has been completed.
Apr 24, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 15:00 CDT
Scheduled - ONESOURCE users may experience downtime in the OTP due to maintenance activities.
Apr 21, 14:57 CDT
OSPI Platform – AMER Major release for April 2025
Completed - The scheduled maintenance has been completed.
Apr 24, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 00:00 CDT
Scheduled - ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time.

Please note that effective April 24th in AMER, we will be ending support for Internet Explorer and Internet Explorer mode on Edge. This is part of our ongoing efforts to provide you with a faster, more secure, and enhanced user experience by utilizing modern web technologies.

We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Apr 7, 06:03 CDT
ONESOURCE Trust Tax 25.02 Scheduled Release and System Downtime for Apr 23-24 (AMERS)
Completed - The scheduled maintenance has been completed.
Apr 24, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 20:00 CDT
Scheduled - Access to all ONESOURCE Trust Tax applications will be suspended beginning at 8:00 P.M. (CT) on Wednesday, April 23, 2025. The 25.02 release of ONESOURCE Trust Tax will be available no later than 12:00 A.M. (CT) on Thursday, April 24.
Apr 21, 15:06 CDT
Apr 23, 2025
ONESOURCE Corporate Tax NextGen [EMEA]
Completed - The scheduled maintenance has been completed.
Apr 23, 22:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 21:30 CDT
Scheduled - ONESOURCE Corporate Tax NextGen [EMEA] will be undergoing scheduled maintenance from Thursday April 24th 03:30 BST to Thursday April 24th 04:30 BST
Apr 23, 05:44 CDT
OSPI Platform – EMEA Major release for April 2025
Completed - The scheduled maintenance has been completed.
Apr 23, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 16:00 CDT
Scheduled - ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time.

Please note that effective April 23rd in EMEA, we will be ending support for Internet Explorer and Internet Explorer mode on Edge. This is part of our ongoing efforts to provide you with a faster, more secure, and enhanced user experience by utilizing modern web technologies.

We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Apr 7, 06:02 CDT
OSPI Platform – APAC Major release for April 2025
Completed - The scheduled maintenance has been completed.
Apr 23, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 07:00 CDT
Scheduled - ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time.

Please note that effective April 23rd in APAC, we will be ending support for Internet Explorer and Internet Explorer mode on Edge. This is part of our ongoing efforts to provide you with a faster, more secure, and enhanced user experience by utilizing modern web technologies.

We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Apr 7, 06:00 CDT
Reports and Analytics release Version 2025.04 in AMER UAT region
Completed - The scheduled maintenance has been completed.
Apr 23, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 05:00 CDT
Scheduled - The deployment of Reports and Analytics release version 2025.04 in the AMER UAT environment is scheduled for 05:00 AM to 12:00 PM CDT. Rest assured that your access to the user interface and tax calculation services will not be affected during this maintenance period.
Apr 21, 16:36 CDT
ONESOURCE Corporate Tax NextGen [APAC]
Completed - The scheduled maintenance has been completed.
Apr 23, 11:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 10:30 CDT
Scheduled - ONESOURCE Corporate Tax NextGen [APAC] will be undergoing scheduled maintenance from Thursday April 24th 01:30 AEST to Thursday April 24th 02:30 AEST.
Apr 23, 05:44 CDT
ONESOURCE Trusts [APAC]
Completed - The scheduled maintenance has been completed.
Apr 23, 11:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 10:30 CDT
Scheduled - ONESOURCE TRUSTS [APAC] will be undergoing scheduled maintenance from Thursday April 24th 01:30 AEST to Thursday April 24th 02:30 AEST.
Apr 23, 05:43 CDT
DataFlow (NextGen) Periods of slowness or failure to load grid
Resolved - This incident has been resolved.
Apr 23, 10:45 CDT
Investigating - DataFlow team is investigating an incident where grids may be slow or may fail to load.
Apr 23, 08:53 CDT
DataFlow (NextGen) - Outage
Resolved - This incident has been resolved.
Apr 23, 10:45 CDT
Investigating - DataFlow team continues to investigate a connectivity issue for DataFlow NextGen, this may cause the inability to load the grid, open or work in DataFlow requests. We are working to resolve the issue as soon as possible.
Apr 23, 09:22 CDT
ONESOURCE Tax Information Release OTIR Release 25.01 22nd April 2025 (AMERS)
Completed - The scheduled maintenance has been completed.
Apr 23, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 19:00 CDT
Update - ONESOURCE Tax Information Reporting Release 25.01 will be installed from 7:00 P.M. (CT) on 22nd April 2025 until 06:00 A.M. (CT) on 23d April 2025. System availability and API's may be affected during release time.
Jan 16, 11:03 CST
Scheduled - .
Aug 20, 09:27 CDT
Apr 22, 2025
Reports and Analytics release Version 2025.04 in EMEA UAT region
Completed - The scheduled maintenance has been completed.
Apr 22, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 09:00 CDT
Scheduled - The deployment of Reports and Analytics release version 2025.04 in the EMEA UAT environment is scheduled for 09:00 AM to 03:00 PM CDT. Rest assured that your access to the user interface and tax calculation services will not be affected during this maintenance period.
Apr 21, 16:36 CDT
OSPI Platform – UAT Major release for April 2025
Completed - The scheduled maintenance has been completed.
Apr 22, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 00:00 CDT
Scheduled - ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time.

Please note that effective April 22nd in UAT, we will be ending support for Internet Explorer and Internet Explorer mode on Edge. This is part of our ongoing efforts to provide you with a faster, more secure, and enhanced user experience by utilizing modern web technologies.

We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Apr 7, 05:55 CDT
Apr 21, 2025

No incidents reported.

Apr 20, 2025
ONESOURCE GTM - US Prod & LAB / Germany Data Center Test/Implementation and PRODUCTION Maintenance
Completed - The scheduled maintenance has been completed.
Apr 20, 17:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 00:00 CDT
Scheduled - Thomson Reuters will be performing a scheduled maintenance on Sunday, April 20th 2025, beginning at 1:00 am Eastern with a duration of 17 hours. This maintenance will include Windows Updates and apply any other required patches to the TEST/IMPLEMENTATION and PRODUCTION environments and will be performing migrations and activities related to improvement project. During this maintenance period there will intermittent downtimes, and you will not be able to access your Test/Implementation or Production instances.
Apr 9, 15:47 CDT
ONESOURCE GTM – AWS Maintenance
Completed - The scheduled maintenance has been completed.
Apr 20, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 00:01 CDT
Scheduled - Thomson Reuters will be performing a scheduled maintenance on Sunday, April 20th 2025, beginning at 1:00 am Eastern that will affect clients in the AWS US and EU environments.

Beginning at 1:00 am Eastern and lasting for 17 hours, a Windows Updates and apply all other required patches to our on-premise environments. Due to the connections between on-premise and AWS environments, the following components will be affected in the AWS environment during this on-premise maintenance window – Government Connectivity, ABI Gateway, Global Trade Content, ISF, DPS, and AS2 Transports. Clients using these features can expect multiple down times during the maintenance window.

Beginning at 8:00 am Eastern, clients in PROD / IMPLEMENTATION in the AWS US region will experience up to 2 hours of downtime while database maintenance is performed. This maintenance window will last until 5:00 pm Eastern.
Apr 9, 15:48 CDT
Apr 19, 2025
Scheduled System Maintenance
Completed - The scheduled maintenance has been completed.
Apr 19, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 11:00 CDT
Scheduled - Tracker will be undergoing maintenance and unavailable on Saturday 04/19/2025 , from 9:00 AM PST to 5:00 PM PST.
Jan 23, 11:22 CST
Apr 18, 2025

No incidents reported.

Apr 17, 2025
ONESOURCE Fringe Benefits Tax[APAC]
Completed - The scheduled maintenance has been completed.
Apr 17, 11:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 06:30 CDT
Scheduled - ONESOURCE Fringe Benefits Tax[APAC] will be undergoing scheduled maintenance from Thursday April 17th 21:30 AEST to Friday April 18th 02:30 AEST
Apr 14, 00:41 CDT
Apr 16, 2025
ONESOURCE Income Tax System Degraded
Resolved - This incident has been resolved.
Apr 16, 11:55 CDT
Investigating - ONESOURCE Income Tax product is currently experiencing issues and is temporarily unavailable. Our team is actively investigating the situation to resolve it as quickly as possible.
Apr 16, 11:02 CDT
Onesource Global Trade - AWS Latency
Resolved - This incident has been resolved.
Apr 16, 11:39 CDT
Identified - Thomson Reuters has identified an issue that may be causing a subset of AWS clients to experience latency. We are currently working through the resolution.
Apr 16, 11:12 CDT
Apr 15, 2025
ONESOURCE Global Trade - Latency and Login Issues for AWS
Resolved - This incident has been resolved.
Apr 15, 23:26 CDT
Monitoring - The issue has been mitigated, and we will continue to monitor for the next few hours.
Apr 15, 12:16 CDT
Identified - Thomson Reuters has identified the issue and were working to implement a resolution.
Apr 15, 11:44 CDT
Investigating - Thomson Reuters is investigating latency within AWS which is also causing new logins to not complete. If you are currently logged into the application, please do not log out. We are working to mitigate the issue.
Apr 15, 11:04 CDT
Apr 14, 2025
Uncertain Tax Position is Unavailable in AMER Region
Resolved - This incident has been resolved.
Apr 14, 19:16 CDT
Investigating - Users are unable to access UTP in the AMER Region. The team is currently looking into this issue.
Apr 14, 14:37 CDT
ONESOURCE GTM - Content Delayed
Resolved - This incident has been resolved.
Apr 14, 14:02 CDT
Monitoring - This maintenance is complete and all content data is now up-to-date. We will continue to monitor for the next few hours.
Apr 14, 10:54 CDT
Update - UPDATE: There will be a 30-minute outage for Charge Details within the HS data. Clients will still have access to the application, but when searching for HS numbers, the charge details will not appear while we complete this maintenance. Maintenance will be from 11:00 am to 11:30 am Eastern.
Apr 14, 09:43 CDT
Identified - Thomson Reuters has noticed a delay in the update of content that may affect client's Classification Lookups by not providing the most current data. We are currently working to decrease the delay.
Apr 14, 09:09 CDT
Apr 13, 2025

No incidents reported.

Apr 12, 2025
ONESOURCE Oracle fusion Rate to Regime Content release for Brazil April 2025
Completed - The scheduled maintenance has been completed.
Apr 12, 12:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 12:30 CDT
Scheduled - ONESOURCE Oracle fusion Rate to Regime Content release Content for Brazil region for April 2025 has been released. It is available in both Integration UI and customer portal for download.
Apr 11, 04:24 CDT
Apr 11, 2025
Delay in data for reports and analytics service in AMER UAT
Resolved - This incident has been resolved.
Apr 11, 19:12 CDT
Update - Reports and Analytics Service in Amer UAT is experiencing delay of 6Hours. We are working on the data catch up, will notify once complete.
Apr 11, 10:46 CDT
Update - Reports and Analytics Service in Amer UAT is experiencing delay of 12 Hours. We are working on the data catch up, will notify once complete.
Apr 11, 05:10 CDT
Investigating - Reports and Analytics Service in Amer UAT is experiencing delay of 7 Hours. We are working on the data catch up, will notify once complete.
Apr 11, 00:23 CDT
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