Thomson Reuters Corporates Status

All Systems Operational

Platform Operational

AMERS (onesourcetax.com) Operational

AMERS (onesourcelogin.com) Operational

AMERS Administration Operational

AMERS API Administration Operational

AMERS UAT (uat.onesourcetax.com) Operational

AMERS UAT (uat.onesourcelogin.com) Operational

APAC (apac1.onesourcetax.com) Operational

APAC (onesourcelogin.com.au) Operational

APAC Administration Operational

APAC API Administration Operational

EMEA (emea1.onesourcetax.com) Operational

EMEA (onesourcelogin.eu) Operational

EMEA Administration Operational

EMEA API Administration Operational

UAT API Administration Operational

WorkFlow Tools Operational

AMERS Calendar Operational

AMERS Calendar Classic Operational

AMERS FileRoom Operational

AMERS WorkFlow Manager Operational

APAC Calendar Operational

APAC Calendar Classic Operational

APAC FileRoom Operational

APAC WorkFlow Manager Operational

EMEA Calendar Operational

EMEA Calendar Classic Operational

EMEA FileRoom Operational

EMEA WorkFlow Manager Operational

Data Tools Operational

AMERS Audit Manager Operational

AMERS DataFlow Operational

AMERS Data Hub Operational

AMERS General Ledger Manager Operational

AMERS R&D Tax Credit Manager Operational

AMERS SAP Trial Balance Integration Operational

AMERS Workpapers Operational

APAC Audit Manager Operational

APAC DataFlow Operational

APAC Data Hub Operational

APAC General Ledger Manager Operational

APAC R&D Tax Credit Manager Operational

APAC SAP Trial Balance Integration Operational

APAC Workpapers Operational

EMEA Audit Manager Operational

EMEA DataFlow Operational

EMEA Data Hub Operational

EMEA General Ledger Manager Operational

EMEA SAP Trial Balance Integration Operational

EMEA R&D Tax Credit Manager Operational

EMEA Workpapers Operational

Direct Tax Operational

AMERS (web) BEPS Action Manager Operational

AMERS DAC6 Reporter Operational

AMERS Data Query Operational

AMERS GoSystem Tax RS Operational

AMERS GoSystem Tax RS API Operational

AMERS Income Tax Operational

AMERS Income Tax API Operational

AMERS State Apportionment Operational

AMERS (legacy) Statutory Reporting Operational

AMERS (web) Statutory Reporting Operational

AMERS (New) Tax Provision Operational

AMERS Tax Provision Operational

AMERS Uncertain Tax Positions Operational

APAC (legacy) Corporate Tax Operational

APAC (web) Corporate Tax Operational

APAC (web) E-filing Manager (Corporate Tax) Operational

APAC (legacy) Fringe Benefits Tax Operational

APAC (web) Fringe Benefits Tax Operational

APAC (legacy) Statutory Reporting Operational

APAC (web) Statutory Reporting Operational

APAC Tax Provision Operational

APAC Trusts (AU) Operational

APAC Uncertain Tax Positions Operational

EMEA (web) BEPS Action Manager Operational

EMEA (legacy) Corporate Tax Operational

EMEA (web) Corporate Tax Operational

EMEA (web) E-filing Manager (Corporate Tax) Operational

EMEA DAC6 Reporter Operational

EMEA (legacy) Statutory Reporting Operational

EMEA (web) Statutory Reporting Operational

EMEA Tax Provision Operational

EMEA Uncertain Tax Positions Operational

Global Trade Operational

Global Trade Content Operational

Global Trade - LATAM Operational

Global Trade - pwd by Integration Point Operational

Govt Connectivity BE - PLDA Operational

Govt Connectivity DE - ATLAS Operational

Govt Connectivity FR - DELTA Operational

Govt Connectivity MX - SAAI/COVE Operational

Govt Connectivity NL - AGS Operational

Govt Connectivity UK - CHIEF/CDS Operational

Govt Connectivity US - ABI/AES Operational

GTM Platform Operational

Implementation Environment Operational

ONESOURCE Classifier Operational

Transports AS2 Operational

Transports Client Interchange Web Service Operational

Transports FTP Operational

Indirect Tax Operational

ONESOURCE Determination Enterprise Cloud (AWS AMER) Operational

ONESOURCE Determination Enterprise Cloud (AWS EMEA) Operational

ONESOURCE Determination Enterprise Cloud (OCI AMER) Operational

ONESOURCE Determination Anywhere (AWS AMER) Operational

ONESOURCE Determination Anywhere (OCI AMER) Operational

Configuration API (AWS AMER) Operational

Configuration API (AWS EMEA) Operational

Configuration API (OCI AMER) Operational

ONESOURCE Determination Original Cloud (AMER) Operational

ONESOURCE Determination Original Dedicated Cloud (AMER) Operational

ONESOURCE Determination Original Dedicated Cloud (EMEA) Operational

Certificate Manager Original Cloud Operational

Certificate Manager Enterprise Cloud Operational

Reports and Analytics Enterprise Cloud Operational

Reporting - Original Cloud Operational

US Tax Content Operational

Canada Tax Content Operational

International Tax Content Operational

Content Extract Operational

Fast Sales Tax Operational

ONESOURCE Property Tax Operational

ONESOURCE Sales and Use Tax Compliance (AMER) Operational

ONESOURCE Indirect Compliance (APAC) Operational

APAC (web) E-filing Manager (Indirect Compliance) Operational

ONESOURCE Indirect Compliance (EMEA) Operational

EMEA (web) E-filing Manager (Indirect Compliance) Operational

ONESOURCE Indirect Compliance (UAT) Operational

ONESOURCE E-Invoicing (PROD) Operational

ONESOURCE E-Invoicing (UAT) Operational

ONESOURCE Determination - On Premise Operational

ONESOURCE Determination (APAC) Operational

IDT Integrations Operational

Address Validation Service Operational

BigCommerce Operational

Coupa Operational

Data File Integrator - Enterprise Cloud Operational

Data File Integrator - Original Cloud Operational

Microsoft Dynamics 365 - Commerce Cloud Operational

Microsoft Dynamics 365FOE Operational

Microsoft Dynamics AX 2012 Operational

Microsoft Dynamics GP Operational

NetSuite Legacy/Direct Operational

NetSuite SuiteTax Operational

Oracle EBS R12 Operational

Oracle Fusion Tax Cloud - 1.x Operational

Oracle Fusion Tax Cloud - 2.x Operational

Salesforce Subscription Management Operational

SAP 5.2B Basic (RFC) Operational

SAP Ariba - Cloud Operational

SAP Ariba - OnPremise Operational

SAP Ariba - Original cloud Operational

SAP Business One Operational

SAP C4/HANA Commerce Cloud Operational

SAP Global Next Operational

SAP Global Tax Service Operational

SAP US Tax S4/HANA Cloud Operational

Trust & Info Rptg Operational

AMERS NRA - FNIS & Users Website Operational

AMERS Tax Information Reporting Operational

AMERS Trust Tax Operational

AMERS Trust Tax Insight Operational

Legal Solutions Operational

AMERS LEGAL ONE Operational

Legal Tracker - US Operational

Legal Tracker - AUS Operational

Legal Tracker - UK Operational

Legal Tracker - GER Operational

Legal Tracker - CAN Operational

Risk Solutions Operational

AMERS Compliance Learning Operational

AMERS Oden Online (State Rules and Regulations) Operational

AMERS Oden Policy Terminator Operational

AMERS Oden Track (web) Operational

AMERS Regulatory Intelligence Operational

ANZ Compliance Learning Operational

APAC Compliance Learning Operational

APAC Regulatory Intelligence Operational

EMEA Compliance Learning Operational

EMEA Regulatory Intelligence Operational

Tax Brazil Operational

Checkpoint Corporate Operational

ONESOURCE DFe Operational

ONESOURCE Tax Analyser Operational

Tax One for SAP® solutions Operational

Tax Brazil - Tax One Operational

Tax One - Application [AMERS] Operational

Tax One - Application [UAT AMERS] Operational

Sending and Receiving Files [AMERS] Operational

Sending and Receiving Files [UAT AMERS] Operational

File/Email Processing [AMERS] Operational

File/Email Processing [UAT AMERS] Operational

ECF/REINF (messaging/integration) [AMERS] Operational

ECF/REINF (messaging/integration) [UAT AMERS] Operational

Tax Automation [AMERS] Operational

Tax Automation [UAT AMERS] Operational

OBI [AMERS] Operational

OBI [UAT AMERS] Operational

Tax One - Application [EMEA] Operational

Tax One - Application [UAT EMEA] Operational

Sending and Receiving Files [EMEA] Operational

Sending and Receiving Files [UAT EMEA] Operational

File/Email Processing [EMEA] Operational

File/Email Processing [UAT EMEA] Operational

ECF/REINF (messaging/integration) [EMEA] Operational

ECF/REINF (messaging/integration) [UAT EMEA] Operational

Tax Automation [EMEA] Operational

Tax Automation [UAT EMEA] Operational

OBI [EMEA] Operational

OBI [UAT EMEA] Operational

Customer Support Operational

Case Management Dashboard Operational

Platform Operational

Workflow Tools Operational

Data Tools Operational

Direct Tax Operational

Global Trade Operational

Indirect Tax Operational

Trust & Info Rptg Operational

Legal Solutions Operational

Risk Solutions Operational

Tax Brazil Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

ONESOURCE Oracle fusion Rate to Regime Content release for AEM March 2025 Mar `6`, `2025` `12:30` - Mar `7`, `2025` `12:30` CST

ONESOURCE Oracle fusion Rate to Regime Content release Content for AEM region for March 2025 has been released. It is available in both Integration UI and customer portal for download.
Posted on Mar 05, 2025 - 18:47 CST

ONESOURCE Oracle fusion Rate to Regime Content release for EMEA March 2025 Mar `12`, `2025` `12:30` - Mar `13`, `2025` `12:30` CDT

ONESOURCE Oracle fusion Rate to Regime Content release Content for EMEA region for March 2025 has been released. It is available in both Integration UI and customer portal for download.
Posted on Mar 11, 2025 - 20:08 CDT

ONESOURCE Indirect Tax Determination – Content Update to Harmonized Product Groups Mar `25`, `2025` `20:30`-`20:31` CDT

Dear Customers,

We want to inform you about an upcoming change to the ONESOURCE Determination Tax Content, specifically changes to the Harmonized Product Group.

In an upcoming update, we will add the 2022 edition of the Harmonized System Nomenclature from the World Customs Organization (WCO) to the Harmonized Product Group. These new product categories will be listed under Goods, with a start date of October 1, 2025, and will include updated rates and rules.

As a result, existing product categories in the 2007 section of the Harmonized Product Group will be assigned End Dates and will no longer be supported after September 30, 2025.

Users relying on commodity codes will experience minimal impact, whereas those utilizing product mappings will need to update their mappings or switch to using commodity codes.

We apologize for any inconvenience this may cause and appreciate your understanding.

Thank you,

ONESOURCE Indirect Tax Product Management
Posted on Mar 25, 2025 - 20:28 CDT

ONESOURCE Determination – Enterprise cloud Version 2025.2 Production Release Information (AMERS Region) Apr `1`, `2025` `03:00`-`07:00` CDT

ONESOURCE Determination – Enterprise Cloud Version 2025.2 is being deployed in the AMERS Production environment. Your access to the tax calculation services and the application will not be interrupted.
Posted on Feb 26, 2025 - 16:48 CST

ONESOURCE Determination Anywhere version 2025.2 Production Release Information (AMER Regions) Apr `1`, `2025` `05:00`-`06:00` CDT

ONESOURCE Determination Anywhere version 2025.2 is being deployed in the AMER Production environments. Your access to the tax calculation services and the application will not be interrupted.
Posted on Feb 26, 2025 - 16:48 CST

ONESOURCE GTM – AWS Maintenance Apr `6`, `2025` `00:00`-`17:00` CDT

Thomson Reuters will be performing a scheduled maintenance on Sunday, April 6th 2025, beginning at 1:00 am Eastern that will affect clients in the AWS US and EU environments.

Beginning at 1:00 am Eastern and lasting for 17 hours, a Windows Updates and apply all other required patches to our on-premise environments. Due to the connections between on-premise and AWS environments, the following components will be affected in the AWS environment during this on-premise maintenance window – Government Connectivity, ABI Gateway, Global Trade Content, ISF, DPS, and AS2 Transports. Clients using these features can expect multiple down times during the maintenance window.

Beginning at 8:00 am Eastern, clients in PROD / IMPLEMENTATION in the AWS US region will experience up to 2 hours of downtime while database maintenance is performed. This maintenance window will last until 5:00 pm Eastern.
Posted on Mar 25, 2025 - 09:16 CDT

ONESOURCE GTM - US/Germany Data Center Test/Implementation and PRODUCTION Maintenance Apr `6`, `2025` `00:00`-`17:00` CDT

Thomson Reuters will be performing a scheduled maintenance on Sunday, April 6th 2025, beginning at 1:00 am Eastern with a duration of 17 hours. This maintenance will include Windows Updates and apply any other required patches to the TEST/IMPLEMENTATION and PRODUCTION environments and will be performing migrations and activities related to improvement projects. During this maintenance period there will intermittent downtimes, and you will not be able to access your Test/Implementation or Production instances.
Posted on Mar 25, 2025 - 09:08 CDT

Scheduled System Maintenance Apr `19`, `2025` `11:00`-`19:00` CDT

Tracker will be undergoing maintenance and unavailable on Saturday 04/19/2025 , from 9:00 AM PST to 5:00 PM PST.
Posted on Jan 23, 2025 - 11:22 CST

OSPI Platform – UAT Major release for April 2025 Apr `22`, `2025` `00:00`-`06:00` CDT

ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Posted on Mar 12, 2025 - 12:09 CDT

ONESOURCE Tax Information Release OTIR Release 25.01 22nd April 2025 (AMERS) Apr `22`, `2025` `19:00` - Apr `23`, `2025` `06:00` CDT

Update - We will be undergoing scheduled maintenance during this time.
Jan 16, 2025 - 11:03 CST

Scheduled - ONESOURCE Tax Information Reporting Release 25.01 will be installed from 7:00 P.M. (CT) on 22nd April 2025 until 06:00 A.M. (CT) on 23d April 2025. System availability may be affected during release time.
Aug 20, 2024 - 09:27 CDT

OSPI Platform – APAC Major release for April 2025 Apr `23`, `2025` `07:00`-`13:00` CDT

OSPI Platform – EMEA Major release for April 2025 Apr `23`, `2025` `16:00`-`22:00` CDT

OSPI Platform – AMER Major release for April 2025 Apr `24`, `2025` `00:00`-`06:00` CDT

ONESOURCE Tax Information Reporting System Maintenance 26th April 2025 (AMERS) Apr `26`, `2025` `22:00` - Apr `27`, `2025` `06:00` CDT

ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 26th April 2025 until 06:00 A.M. (CT) on 27th April 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 08:56 CDT

Scheduled System Maintenance May `24`, `2025` `11:00`-`19:00` CDT

Tracker will be undergoing maintenance and unavailable on Saturday 05/24/2025 , from 9:00 AM PST to 5:00 PM PST.
Posted on Jan 23, 2025 - 11:57 CST

ONESOURCE Tax Information Reporting System Maintenance 24th May 2025 (AMERS) May `24`, `2025` `22:00` - May `25`, `2025` `06:00` CDT

ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 24th May 2025 until 06:00 A.M. (CT) on 25th May 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 08:56 CDT

ONESOURCE Tax Information Release OTIR Release 25.02 17th June 2025 (AMERS) Jun `17`, `2025` `19:00` - Jun `18`, `2025` `06:00` CDT

ONESOURCE Tax Information Reporting Release 25.02 will be installed from 7:00 P.M. (CT) on 17th June 2025 until 06:00 A.M. (CT) on 18th June 2025. System availability may be affected during release time.
Posted on Aug 20, 2024 - 09:28 CDT

Scheduled System Maintenance Jun `21`, `2025` `11:00`-`19:00` CDT

Tracker will be undergoing maintenance and unavailable on Saturday 06/21/2025 , from 9:00 AM PST to 5:00 PM PST.
Posted on Jan 23, 2025 - 11:57 CST

ONESOURCE Tax Information Reporting System Maintenance 21st June 2025 (AMERS) Jun `21`, `2025` `22:00` - Jun `22`, `2025` `06:00` CDT

ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 21st June 2025 until 06:00 A.M. (CT) on 22nd June 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 08:57 CDT

Scheduled System Maintenance Jul `26`, `2025` `11:00`-`19:00` CDT

Tracker will be undergoing maintenance and unavailable on Saturday 07/26/2025 , from 9:00 AM PST to 5:00 PM PST.
Posted on Jan 23, 2025 - 11:57 CST

ONESOURCE Tax Information Reporting System Maintenance 26th July 2025 (AMERS) Jul `26`, `2025` `22:00` - Jul `27`, `2025` `06:00` CDT

ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 26th July until 06:00 A.M. (CT) on 27th July 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 08:58 CDT

ONESOURCE Tax Information Release OTIR Release 25.03 12th August 2025 (AMERS) Aug `12`, `2025` `19:00` - Aug `13`, `2025` `06:00` CDT

ONESOURCE Tax Information Reporting Release 25.03 will be installed from 7:00 P.M. (CT) on 12th August 2025 until 06:00 A.M. (CT) on 13th August 2025. System availability may be affected during release time.
Posted on Aug 20, 2024 - 09:29 CDT

Scheduled System Maintenance Aug `23`, `2025` `11:00`-`19:00` CDT

Tracker will be undergoing maintenance and unavailable on Saturday 08/23/2025 , from 9:00 AM PST to 5:00 PM PST.
Posted on Jan 23, 2025 - 11:57 CST

ONESOURCE Tax Information Reporting System Maintenance 23rd August 2025 (AMERS) Aug `23`, `2025` `22:00` - Aug `24`, `2025` `06:00` CDT

ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 23rd August 2025 until 06:00 A.M. (CT) on 24th August 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 09:14 CDT

Scheduled System Maintenance Sep `20`, `2025` `11:00`-`19:00` CDT

Tracker will be undergoing maintenance and unavailable on Saturday 09/20/2025 , from 9:00 AM PST to 5:00 PM PST.
Posted on Jan 23, 2025 - 12:06 CST

ONESOURCE Tax Information Release OTIR Release 25.04 21st October 2025 (AMERS) Oct `21`, `2025` `19:00` - Oct `22`, `2025` `06:00` CDT

ONESOURCE Tax Information Reporting Release 25.04 will be installed from 7:00 P.M. (CT) on 21st October 2025 until 06:00 A.M. (CT) on 22nd October 2025. System availability may be affected during release time.
Posted on Aug 20, 2024 - 09:30 CDT

Scheduled System Maintenance Oct `25`, `2025` `11:00`-`19:00` CDT

Tracker will be undergoing maintenance and unavailable on Saturday 10/25/2025 , from 9:00 AM PST to 5:00 PM PST.
Posted on Jan 23, 2025 - 12:06 CST

ONESOURCE Tax Information Reporting System Maintenance 25th October 2025 (AMERS) Oct `25`, `2025` `22:00` - Oct `26`, `2025` `06:00` CDT

ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 25th October 2025 until 06:00 A.M. (CT) on 26th October 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 09:16 CDT

Scheduled System Maintenance Nov `22`, `2025` `11:00`-`19:00` CST

Tracker will be undergoing maintenance and unavailable on Saturday 11/22/2025 , from 9:00 AM PST to 5:00 PM PST.
Posted on Jan 23, 2025 - 12:06 CST

ONESOURCE Tax Information Reporting System Maintenance 22nd November 2025 (AMERS) Nov `22`, `2025` `22:00` - Nov `23`, `2025` `06:00` CST

ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 22nd November 2025 until 06:00 A.M. (CT) on 23rd November 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 09:17 CDT

ONESOURCE Tax Information Release OTIR Release 25.05 2nd December 2025 (AMERS) Dec `2`, `2025` `19:00` - Dec `3`, `2025` `06:00` CST

ONESOURCE Tax Information Reporting Release 25.05 will be installed from 7:00 P.M. (CT) on 2nd December 2025 until 06:00 A.M. (CT) on 3d December 2025. System availability may be affected during release time.
Posted on Aug 20, 2024 - 10:05 CDT

Scheduled System Maintenance Dec `20`, `2025` `11:00`-`19:00` CST

Tracker will be undergoing maintenance and unavailable on Saturday 12/20/2025 , from 9:00 AM PST to 5:00 PM PST.
Posted on Jan 23, 2025 - 12:06 CST

ONESOURCE Tax Information Reporting System Maintenance 27th December 2025 (AMERS) Dec `27`, `2025` `22:00` - Dec `28`, `2025` `06:00` CST

ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 27th December 2025 until 06:00 A.M. (CT) on 28th December 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 09:17 CDT

ONESOURCE Tax Information Reporting System Maintenance 27th December 2025 (AMERS) Dec `27`, `2025` `22:00` - Dec `28`, `2025` `06:00` CST

ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 27th December until 06:00 A.M. (CT) on 28th December for scheduled maintenance.
Posted on Aug 20, 2024 - 09:39 CDT

ONESOURCE Tax Information Release OTIR Release 25.06 30th December 2025 (AMERS) Dec `30`, `2025` `19:00` - Dec `31`, `2025` `06:00` CST

ONESOURCE Tax Information Reporting Release 25.06 will be installed from 7:00 P.M. (CT) on 30th December 2025 until 06:00 A.M. (CT) on 31st December 2025. System availability may be affected during release time.
Posted on Aug 20, 2024 - 10:07 CDT

ONESOURCE Tax Information Release OTIR Release 25.07 17th February 2026 (AMERS) Feb `17`, `2026` `19:00` - Feb `18`, `2026` `06:00` CST

ONESOURCE Tax Information Reporting Release 25.07 will be installed from 7:00 P.M. (CT) on 17th February until 06:00 A.M. (CT) on 18th February. System availability may be affected during release time.
Posted on Jan 21, 2025 - 04:31 CST

Past Incidents

Mar 31, 2025

No incidents reported today.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

Indirect Tax - Delay in Data for reports and analytics service in AMER PROD

Resolved - This incident has been resolved.
Mar 29, 06:00 CDT

Investigating - Reports and Analytics Service in AMER PROD is currently experiencing delay of 5 hours. We are working on the data catch up, will notify once complete
Mar 29, 04:37 CDT

Mar 28, 2025

ONESOURCE Oracle fusion Rate to Regime Content release for CANADA April 2025

Completed - The scheduled maintenance has been completed.
Mar 28, 12:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 12:30 CDT

Scheduled - ONESOURCE Oracle fusion Rate to Regime Content release Content for CANADA region for MApril 2025 has been released. It is available in both Integration UI and customer portal for download.
Mar 26, 16:06 CDT

ONESOURCE Oracle fusion Rate to Regime Content release for USA April 2025

Completed - The scheduled maintenance has been completed.
Mar 28, 12:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 12:30 CDT

Scheduled - ONESOURCE Oracle fusion Rate to Regime Content release Content for USA region for April 2025 has been released. It is available in both Integration UI and customer portal for download.
Mar 26, 16:06 CDT

ONESOURCE Fringe Benefits Tax[APAC]

Completed - The scheduled maintenance has been completed.
Mar 28, 10:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 05:30 CDT

Scheduled - ONESOURCE Fringe Benefits Tax[APAC] will be undergoing scheduled maintenance from Friday March 28th 21:30 AEST to Saturday March 29th 02:30 AEST
Mar 23, 23:03 CDT

ONESOURCE Income Tax Workpapers - scheduled maintenance - Friday, March 28th (12:00AM – 4:30 AM CST)

Completed - The scheduled maintenance has been completed.
Mar 28, 04:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 00:01 CDT

Scheduled - ONESOURCE Income Tax Workpapers will be undergoing maintenance on Friday, March 28th between 12:00AM – 4:30 AM CST.
Mar 25, 09:24 CDT

ONESOURCE Income Tax

Completed - The scheduled maintenance has been completed.
Mar 28, 01:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 00:00 CDT

Scheduled - ONESOURCE Income Tax will be undergoing maintenance on Friday, March 28th between 12:00am – 1:30am CT
Mar 17, 13:55 CDT

Mar 27, 2025

Failures while generating reports using Reporting and Analytics feature in EMEA & AMER Production environment

Resolved - This incident has been resolved.
Mar 27, 13:37 CDT

Investigating - Dear Customers,

We wanted to inform you that we are experiencing failures while generating reports using Reporting and Analytics feature in EMEA & AMER Production environment. Technical teams are currently working on it with high priority to restore the services. More details to follow soon.

Thank you for your understanding and patience.
Mar 27, 11:39 CDT

Mar 26, 2025

Reports and Analytics release Version 2025.03 in AMER UAT region

Completed - The scheduled maintenance has been completed.
Mar 26, 12:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 05:00 CDT

Scheduled - The deployment of Reports and Analytics release version 2025.03 in the AMER UAT environment is scheduled for 05:00 AM to 12:00 PM CDT. Rest assured that your access to the user interface and tax calculation services will not be affected during this maintenance period.
Mar 24, 16:03 CDT

ONESOURCE Statutory Reporting - Web [EMEA]

Completed - The scheduled maintenance has been completed.
Mar 26, 01:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 17:30 CDT

Scheduled - ONESOURCE Statutory Reporting - Web [EMEA] will be undergoing scheduled maintenance during March 25, 2025 22:30 GMT to March 26, 2025 06:30 GMT.
Mar 21, 10:23 CDT

Mar 25, 2025

ONESOURCE Data Query

Completed - The scheduled maintenance has been completed.
Mar 25, 20:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 16:00 CDT

Scheduled - ONESOURCE Data Query will be undergoing maintenance on Tuesday, March 25th between 4:00pm-8:00pm CT, users may see a brief degradation in the application while we are performing the maintenance.
Mar 24, 15:35 CDT

ONESOURCE Determination – Enterprise Cloud Version 2025.2 Production Release Information (EMEA Region)

Completed - The scheduled maintenance has been completed.
Mar 25, 18:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 14:00 CDT

Scheduled - ONESOURCE Determination – Enterprise Cloud Version 2025.2 is being deployed in the EMEA Production environment. Your access to the tax calculation services and the application will not be interrupted.
Feb 26, 16:48 CST

Reports and Analytics release Version 2025.03 in EMEA UAT region

Completed - The scheduled maintenance has been completed.
Mar 25, 15:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 09:00 CDT

Scheduled - The deployment of Reports and Analytics release version 2025.03 in the EMEA UAT environment is scheduled for 09:00 AM to 03:00 PM CDT. Rest assured that your access to the user interface and tax calculation services will not be affected during this maintenance period.
Mar 24, 16:03 CDT

ONESOURCE Tax Provision Maintenance AMERS

Completed - The scheduled maintenance has been completed.
Mar 25, 02:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 23:00 CDT

Scheduled - ONESOURCE users may experience downtime in the OTP due to maintenance activities.
Feb 21, 16:49 CST

ONESOURCE Statutory Reporting - Web [AMERS]

Completed - The scheduled maintenance has been completed.
Mar 25, 01:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 17:30 CDT

Scheduled - ONESOURCE Statutory Reporting - Web [AMERS] will be undergoing scheduled maintenance during March 24, 2025 18:30 EST to March 25, 2025 02:30 EST.
Mar 21, 10:17 CDT

Mar 24, 2025

ONESOURCE Tax Provision Maintenance EMEA

Completed - The scheduled maintenance has been completed.
Mar 24, 17:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 15:00 CDT

Scheduled - ONESOURCE users may experience downtime in the OTP due to maintenance activities.
Mar 20, 15:31 CDT

ONESOURCE Statutory Reporting - Web [APAC]

Completed - The scheduled maintenance has been completed.
Mar 24, 13:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 05:00 CDT

Scheduled - ONESOURCE Statutory Reporting - Web [APAC] will be undergoing scheduled maintenance during March 24, 2025 21:00 AEDT to March 25, 2025 05:00 AEDT.
Mar 21, 10:09 CDT

Mar 23, 2025

ONESOURCE Tax Information Reporting System Maintenance 22nd March 2025 (AMERS)

Completed - The scheduled maintenance has been completed.
Mar 23, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 22:00 CDT

Scheduled - ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 22nd March 2025 until 06:00 A.M. (CT) on 23rd March 2025 for scheduled maintenance.
Aug 20, 08:55 CDT

Mar 22, 2025

ONESOURCE Indirect Tax Determination – Content Update to Harmonized Product Groups

Resolved - Dear Customers,

We want to inform you about an upcoming change to the ONESOURCE Determination Tax Content, specifically changes to the Harmonized Product Group.

In an upcoming update, we will add the 2022 edition of the Harmonized System Nomenclature from the World Customs Organization (WCO) to the Harmonized Product Group. These new product categories will be listed under Goods, with a start date of October 1, 2025, and will include updated rates and rules.

As a result, existing product categories in the 2007 section of the Harmonized Product Group will be assigned End Dates and will no longer be supported after September 30, 2025.

Users relying on commodity codes will experience minimal impact, whereas those utilizing product mappings will need to update their mappings or switch to using commodity codes.

We apologize for any inconvenience this may cause and appreciate your understanding.

Thank you,

ONESOURCE Indirect Tax Product Management
Mar 22, 19:18 CDT

Scheduled System Maintenance

Completed - The scheduled maintenance has been completed.
Mar 22, 19:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 11:00 CDT

Scheduled - Tracker will be undergoing maintenance and unavailable on Saturday 03/22/2025 , from 9:00 AM PST to 5:00 PM PST.
Jan 23, 11:22 CST

Mar 21, 2025

ONESOURCE Income Tax

Completed - The scheduled maintenance has been completed.
Mar 21, 01:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 00:00 CDT

Scheduled - ONESOURCE Income Tax will be undergoing maintenance on Friday, March 21st between 12:00am – 1:30am CT.
Mar 17, 13:55 CDT

Mar 20, 2025

ONESOURCE Tax Provision Maintenance EMEA

Completed - The scheduled maintenance has been completed.
Mar 20, 15:28 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 15:00 CDT

Scheduled - ONESOURCE users may experience downtime in the OTP due to maintenance activities.
Feb 21, 16:49 CST

Delay in Data for reports and analytics service in AMER PROD

Resolved - This incident has been resolved.
Mar 20, 06:18 CDT

Update - Reports and Analytics Service in AMER PROD is currently experiencing delay of 4 hours. We are working on the data catch up, will notify once complete.
Mar 20, 05:09 CDT

Update - Reports and Analytics Service in AMER PROD is currently experiencing delay of 9 hours. We are working on the data catch up, will notify once complete
Mar 19, 20:38 CDT

Investigating - Service in AMER PROD is currently experiencing delay of 10 hours. We are working on the data catch up, will notify once complete.
Mar 19, 19:03 CDT

Mar 19, 2025

ONESOURCE Global Trade -- FTZ Validations Issue

Resolved - This issue has been resolved. We will continue to monitor for the next few hours.
Mar 19, 14:51 CDT

Identified - Thomson Reuters has identified an issue with validations that is affecting all FTZ customers. Customers may see degradation in performance or timeouts when working to complete validations in the FTZ application. We are working on a resolution now.
Mar 19, 10:50 CDT

ONESOURCE Global Trade - Classification Edit Screen Issue

Resolved - The issue is now resolved and we will continue to monitor for a few more hours.
Mar 19, 12:45 CDT

Update - Update: While we continue to mitigate this issue, if an edit to this screen is needed immediately, please utilize the Mass Update screen and edit 1 product at a time there.
Mar 19, 09:19 CDT

Update - We are continuing to work on a fix for this issue.
Mar 19, 09:06 CDT

Identified - Thomson Reuters has identified an issue with the Global Classification Edit Screen that will not allow users to perform edits on that screen. We are working on the resolution; however, it will take approximately 3 hours to fully resolve. If an edit to this screen is needed immediately, customers can utilize the Mass Update screen and edit 1 product at a time there.
Mar 19, 08:30 CDT

Delay in Data for reports and analytics service in AMER PROD

Resolved - This incident has been resolved.
Mar 19, 00:16 CDT

Investigating - Reports and Analytics Service in AMER PROD is currently experiencing delay of around 6 hours. We are working on the data catch up, will notify once complete.
Mar 18, 19:10 CDT

Mar 18, 2025

Delay in Data for reports and analytics service in AMER PROD.

Resolved - This incident has been resolved.
Mar 18, 06:02 CDT

Investigating - Reports and Analytics Service in AMER PROD is currently experiencing around 6 hrs of delay. We are working on the data catch up, will notify once complete.
Mar 18, 00:51 CDT

ONESOURCE Statutory Reporting - Web [AMERS]

Completed - The scheduled maintenance has been completed.
Mar 18, 01:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 19:30 CDT

Scheduled - ONESOURCE Statutory Reporting - Web [AMERS] will be undergoing scheduled maintenance during March 17, 2025 20:30 EST to March 18, 2025 02:30 EST.
Mar 13, 09:25 CDT

Mar 17, 2025

ONESOURCE Statutory Reporting - Web [EMEA]

Completed - The scheduled maintenance has been completed.
Mar 17, 01:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 19:30 CDT

Scheduled - ONESOURCE Statutory Reporting - Web [EMEA] will be undergoing scheduled maintenance during March 17, 2025 00:30 GMT to March 17, 2025 06:30 GMT.
Mar 13, 09:24 CDT

All Systems Operational

Scheduled Maintenance

ONESOURCE Oracle fusion Rate to Regime Content release for AEM March 2025 Mar 6, 2025 12:30 - Mar 7, 2025 12:30 CST

ONESOURCE Oracle fusion Rate to Regime Content release for EMEA March 2025 Mar 12, 2025 12:30 - Mar 13, 2025 12:30 CDT

ONESOURCE Indirect Tax Determination – Content Update to Harmonized Product Groups Mar 25, 2025 20:30-20:31 CDT

ONESOURCE Determination – Enterprise cloud Version 2025.2 Production Release Information (AMERS Region) Apr 1, 2025 03:00-07:00 CDT

ONESOURCE Determination Anywhere version 2025.2 Production Release Information (AMER Regions) Apr 1, 2025 05:00-06:00 CDT

ONESOURCE GTM – AWS Maintenance Apr 6, 2025 00:00-17:00 CDT

ONESOURCE GTM - US/Germany Data Center Test/Implementation and PRODUCTION Maintenance Apr 6, 2025 00:00-17:00 CDT

Scheduled System Maintenance Apr 19, 2025 11:00-19:00 CDT

OSPI Platform – UAT Major release for April 2025 Apr 22, 2025 00:00-06:00 CDT

ONESOURCE Tax Information Release OTIR Release 25.01 22nd April 2025 (AMERS) Apr 22, 2025 19:00 - Apr 23, 2025 06:00 CDT

OSPI Platform – APAC Major release for April 2025 Apr 23, 2025 07:00-13:00 CDT

OSPI Platform – EMEA Major release for April 2025 Apr 23, 2025 16:00-22:00 CDT

OSPI Platform – AMER Major release for April 2025 Apr 24, 2025 00:00-06:00 CDT

ONESOURCE Tax Information Reporting System Maintenance 26th April 2025 (AMERS) Apr 26, 2025 22:00 - Apr 27, 2025 06:00 CDT

Scheduled System Maintenance May 24, 2025 11:00-19:00 CDT

ONESOURCE Tax Information Reporting System Maintenance 24th May 2025 (AMERS) May 24, 2025 22:00 - May 25, 2025 06:00 CDT

ONESOURCE Tax Information Release OTIR Release 25.02 17th June 2025 (AMERS) Jun 17, 2025 19:00 - Jun 18, 2025 06:00 CDT

Scheduled System Maintenance Jun 21, 2025 11:00-19:00 CDT

ONESOURCE Tax Information Reporting System Maintenance 21st June 2025 (AMERS) Jun 21, 2025 22:00 - Jun 22, 2025 06:00 CDT

Scheduled System Maintenance Jul 26, 2025 11:00-19:00 CDT

ONESOURCE Tax Information Reporting System Maintenance 26th July 2025 (AMERS) Jul 26, 2025 22:00 - Jul 27, 2025 06:00 CDT

ONESOURCE Tax Information Release OTIR Release 25.03 12th August 2025 (AMERS) Aug 12, 2025 19:00 - Aug 13, 2025 06:00 CDT

Scheduled System Maintenance Aug 23, 2025 11:00-19:00 CDT

ONESOURCE Tax Information Reporting System Maintenance 23rd August 2025 (AMERS) Aug 23, 2025 22:00 - Aug 24, 2025 06:00 CDT

Scheduled System Maintenance Sep 20, 2025 11:00-19:00 CDT

ONESOURCE Tax Information Release OTIR Release 25.04 21st October 2025 (AMERS) Oct 21, 2025 19:00 - Oct 22, 2025 06:00 CDT

Scheduled System Maintenance Oct 25, 2025 11:00-19:00 CDT

ONESOURCE Tax Information Reporting System Maintenance 25th October 2025 (AMERS) Oct 25, 2025 22:00 - Oct 26, 2025 06:00 CDT

Scheduled System Maintenance Nov 22, 2025 11:00-19:00 CST

ONESOURCE Tax Information Reporting System Maintenance 22nd November 2025 (AMERS) Nov 22, 2025 22:00 - Nov 23, 2025 06:00 CST

ONESOURCE Tax Information Release OTIR Release 25.05 2nd December 2025 (AMERS) Dec 2, 2025 19:00 - Dec 3, 2025 06:00 CST

Scheduled System Maintenance Dec 20, 2025 11:00-19:00 CST

ONESOURCE Tax Information Reporting System Maintenance 27th December 2025 (AMERS) Dec 27, 2025 22:00 - Dec 28, 2025 06:00 CST

ONESOURCE Tax Information Reporting System Maintenance 27th December 2025 (AMERS) Dec 27, 2025 22:00 - Dec 28, 2025 06:00 CST

ONESOURCE Tax Information Reporting System Maintenance 27th December 2025 (AMERS) Dec 27, 2025 22:00 - Dec 28, 2025 06:00 CST

ONESOURCE Tax Information Release OTIR Release 25.06 30th December 2025 (AMERS) Dec 30, 2025 19:00 - Dec 31, 2025 06:00 CST

ONESOURCE Tax Information Release OTIR Release 25.07 17th February 2026 (AMERS) Feb 17, 2026 19:00 - Feb 18, 2026 06:00 CST

Past Incidents

ONESOURCE Oracle fusion Rate to Regime Content release for AEM March 2025 Mar `6`, `2025` `12:30` - Mar `7`, `2025` `12:30` CST

ONESOURCE Oracle fusion Rate to Regime Content release for EMEA March 2025 Mar `12`, `2025` `12:30` - Mar `13`, `2025` `12:30` CDT

ONESOURCE Indirect Tax Determination – Content Update to Harmonized Product Groups Mar `25`, `2025` `20:30`-`20:31` CDT

ONESOURCE Determination – Enterprise cloud Version 2025.2 Production Release Information (AMERS Region) Apr `1`, `2025` `03:00`-`07:00` CDT

ONESOURCE Determination Anywhere version 2025.2 Production Release Information (AMER Regions) Apr `1`, `2025` `05:00`-`06:00` CDT

ONESOURCE GTM – AWS Maintenance Apr `6`, `2025` `00:00`-`17:00` CDT

ONESOURCE GTM - US/Germany Data Center Test/Implementation and PRODUCTION Maintenance Apr `6`, `2025` `00:00`-`17:00` CDT

Scheduled System Maintenance Apr `19`, `2025` `11:00`-`19:00` CDT

OSPI Platform – UAT Major release for April 2025 Apr `22`, `2025` `00:00`-`06:00` CDT

ONESOURCE Tax Information Release OTIR Release 25.01 22nd April 2025 (AMERS) Apr `22`, `2025` `19:00` - Apr `23`, `2025` `06:00` CDT

OSPI Platform – APAC Major release for April 2025 Apr `23`, `2025` `07:00`-`13:00` CDT

OSPI Platform – EMEA Major release for April 2025 Apr `23`, `2025` `16:00`-`22:00` CDT

OSPI Platform – AMER Major release for April 2025 Apr `24`, `2025` `00:00`-`06:00` CDT

ONESOURCE Tax Information Reporting System Maintenance 26th April 2025 (AMERS) Apr `26`, `2025` `22:00` - Apr `27`, `2025` `06:00` CDT

Scheduled System Maintenance May `24`, `2025` `11:00`-`19:00` CDT

ONESOURCE Tax Information Reporting System Maintenance 24th May 2025 (AMERS) May `24`, `2025` `22:00` - May `25`, `2025` `06:00` CDT

ONESOURCE Tax Information Release OTIR Release 25.02 17th June 2025 (AMERS) Jun `17`, `2025` `19:00` - Jun `18`, `2025` `06:00` CDT

Scheduled System Maintenance Jun `21`, `2025` `11:00`-`19:00` CDT

ONESOURCE Tax Information Reporting System Maintenance 21st June 2025 (AMERS) Jun `21`, `2025` `22:00` - Jun `22`, `2025` `06:00` CDT

Scheduled System Maintenance Jul `26`, `2025` `11:00`-`19:00` CDT

ONESOURCE Tax Information Reporting System Maintenance 26th July 2025 (AMERS) Jul `26`, `2025` `22:00` - Jul `27`, `2025` `06:00` CDT

ONESOURCE Tax Information Release OTIR Release 25.03 12th August 2025 (AMERS) Aug `12`, `2025` `19:00` - Aug `13`, `2025` `06:00` CDT

Scheduled System Maintenance Aug `23`, `2025` `11:00`-`19:00` CDT

ONESOURCE Tax Information Reporting System Maintenance 23rd August 2025 (AMERS) Aug `23`, `2025` `22:00` - Aug `24`, `2025` `06:00` CDT

Scheduled System Maintenance Sep `20`, `2025` `11:00`-`19:00` CDT

ONESOURCE Tax Information Release OTIR Release 25.04 21st October 2025 (AMERS) Oct `21`, `2025` `19:00` - Oct `22`, `2025` `06:00` CDT

Scheduled System Maintenance Oct `25`, `2025` `11:00`-`19:00` CDT

ONESOURCE Tax Information Reporting System Maintenance 25th October 2025 (AMERS) Oct `25`, `2025` `22:00` - Oct `26`, `2025` `06:00` CDT

Scheduled System Maintenance Nov `22`, `2025` `11:00`-`19:00` CST

ONESOURCE Tax Information Reporting System Maintenance 22nd November 2025 (AMERS) Nov `22`, `2025` `22:00` - Nov `23`, `2025` `06:00` CST

ONESOURCE Tax Information Release OTIR Release 25.05 2nd December 2025 (AMERS) Dec `2`, `2025` `19:00` - Dec `3`, `2025` `06:00` CST

Scheduled System Maintenance Dec `20`, `2025` `11:00`-`19:00` CST

ONESOURCE Tax Information Reporting System Maintenance 27th December 2025 (AMERS) Dec `27`, `2025` `22:00` - Dec `28`, `2025` `06:00` CST

ONESOURCE Tax Information Reporting System Maintenance 27th December 2025 (AMERS) Dec `27`, `2025` `22:00` - Dec `28`, `2025` `06:00` CST

ONESOURCE Tax Information Reporting System Maintenance 27th December 2025 (AMERS) Dec `27`, `2025` `22:00` - Dec `28`, `2025` `06:00` CST

ONESOURCE Tax Information Release OTIR Release 25.06 30th December 2025 (AMERS) Dec `30`, `2025` `19:00` - Dec `31`, `2025` `06:00` CST

ONESOURCE Tax Information Release OTIR Release 25.07 17th February 2026 (AMERS) Feb `17`, `2026` `19:00` - Feb `18`, `2026` `06:00` CST